Urban Bubble London reviews

★★★★★ 1/5

Google

I have never been so appalled by a tenancy service. I have been living at Norfolk House for 2 months, and I still can't shower after 11pm because they turn the hot water off, they promised the lift will be done in the first few days, it has now been 2 months (baring in mind I live on the 6th floor), they turn off the electricity and water for hours every few weeks and when trying to complain and ask for resolutions, they are rude and unhelpful. If you decide to live in one of their developments expect nothing but disappointment. They are a massive con and will take your money for a rubbish place to live. They can't even organise to put proper signs on each floor (currently have pieces of paper stuck to walls with the floor number on). DON'T EVER LIVE IN NORFOLK HOUSE. It looks nothing like the developers photos and you're just asking to be conned.

Laura · 22 June 2017

★★★★★ 1/5

Google

Lived in two buildings managed by Urban Bubble. I would actively discount a development on the basis that its managed by them

Chris · 21 June 2023

★★★★★ 1/5

Google

Take ages to respond and I mean weeks or months. Just a nightmare with communication other than when they want your money.

Anna · 21 June 2023

★★★★★ 5/5

Google

This review specifically refers to Ugo in the legal team who was very helpful in my poetry transaction.

Matthew · 24 September 2023

★★★★★ 1/5

Google

We deal with them from January unfortunately, we never received an invoice so we have chased them for it, but never received an answer, then in October we receive a letter from their lawyer for an outstanding balance. we disputed this of course as they never replied to our emails and they never sent us an invoice, after 1 month we were chasing for an answer and apologies just by their lawyer finally we received the invoice (printed just 1 week before) with still the wrong references on it..Apart for this another car parked in our parking space, for the first two days they said they cannot help us, but just after an email sent to a manager they replied and start to chase for a parking management, and just after one week the car left our space without consequence of course, because apart for an advise WE left on the car nobody cared and nobody knew who was the owner of the car. I can confirm this is not a good service but a just a waste of time...if you need any help they will never reply, they spoiled, with their totally unprofessional way to work, our pleasure to have a new house….and just for them we’d really like leave the building already

Francesco · 22 June 2016

★★★★★ 5/5

Google

I received great service from my account manager Lei Gao since invested my properties in the UK and managed by ub.

B · 21 June 2023

★★★★★ 5/5

Google

Urban bubble have been letting my property for 3 years and have been responsive whenever I have needed them. I believe they are responsible letting agents and I would recommend them to others.

Ed · 20 August 2024

★★★★★ 5/5

Google

Paul at Urban Bubble on Chapeltown Street goes above and beyond! Always helpful and a pleasure to see!

Shane-Giancarlo · 25 August 2023

★★★★★ 3/5

Google

5 stars to Paul Duffen, the concierge of Phoenix and Crusader. He's been consistently helpful, professional and lovely overall!

S · 26 July 2023

★★★★★ 5/5

Google

I want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!

Henry · 21 February 2024

★★★★★ 5/5

Google

I highly recommend dealing with Lei Gal. Highly cooperated person. Dealing with her is so smooth and easy to understand.

A · 21 June 2023

★★★★★ 5/5

Google

Very grateful for the help and advice from Mark, managing Vantage Quay. Great service

Naomi · 23 November 2023

★★★★★ 5/5

Trustpilot

Precheckout inspection

Good service provided by Ali who came for an inspection. He was positive and clear on next steps.

Joel · 14 March 2025

★★★★★ 1/5

Google

Absolutely rubbish management company. So much so we've replaced them. Service charge bills constantly increased with no justification and a worsening service in return!

Alex · 17 December 2024

★★★★★ 1/5

Google

Not happy with the service. Unable to speak with anyone and the website app is not very user friendly.

Dipak · 21 June 2023

★★★★★ 1/5

Trustpilot

What a MESS of a business

What a mess of a business. No wonder they have all these awful reviews.I’m a landlord and my rent is late, not on time or not correct. Nobody will reply and if you do there is a passive aggressive response by some mid level lettings manager who is as useless as they come.Regret using them and urge others to flee the sinking ship!

Mohammed · 24 March 2022

★★★★★ 5/5

Trustpilot

A+ customer service from Adeeb

Just wanted to pass on great feedback for Adeeb on how he's dealt with my outstanding rent issue. Prompt, well articulated replies, refreshing to see.A credit to Urban Bubble, the best property management company in the UK!CheersMike

Michael · 2 May 2024

★★★★★ 5/5

Trustpilot

A really good letting agency

So I had to get a new flat last minute and urbanbubble team was really good at helping me move in, they were flexible and very supportive. Really good for an agency

Ross · 5 December 2021

★★★★★ 1/5

Trustpilot

borderline criminals

borderline criminals taking rent and not giving it to me as a landlord, constantly saying there are 'technical issues' when really i think it is about keeping my money . DO NOT USE Urban Bubble.pathetic business if the only good reviews they get is from a caretaker being nice to people and asking for a review. embarassing for them

Truth · 10 August 2022

★★★★★ 5/5

Google

Just posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!

Danya · 21 June 2022

★★★★★ 1/5

Trustpilot

LOOK at the bad reviews

LOOK at the bad reviews. Not a bunch of fake ones like they have in other places.never work with or rent from urbanbubble- there is a reason they close offices and are probably going to go bankrupt absoloutly rubbish company ran by a bunch of incompetent people who will make error and error after error and charge you for the delight.

Delilah · 4 May 2022

★★★★★ 5/5

Google

Urbanbubble are a innovative and growing company. I have worked with them for 2 years now and found Joey and the team to be supportive and knowledgeable.

Justin · 22 June 2017

★★★★★ 1/5

Google

Worst property management company ever. Doesn't respond to emails, issues all over the house left unresolved, and poor customer service. I would highly not recommend anyone to have their property managed by urbanbubble.

Mo · 13 June 2024

★★★★★ 5/5

Trustpilot

Professional, knowledgeable and efficient company

We were very skeptical about using urban bubble after reading some previous reviews, but decided to go ahead anyway. The company seem professional, knowledgeable and nothing was too much trouble for them. Thankyou

Andrew · 8 July 2021