Trusted Agent profile · London
★★★★★
785 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 785 reviews on two platforms, including 465 Google reviews rated 3.3.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy, smooth process
Easy, smooth process with Alessandra. Thank you!
Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble
5/5
GoogleHello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.
5/5
GoogleAfter an extremely stressful few months trying to get an apartment in Manchester (many people seem to be wanting to move) and struggling to get to them in time, we were left with just a few days before our current tenancy ended. Lewis dealt with our situation and was able to get us through the process within the week we enquired, and we moved in just in time! Lewis was lovely, professional and always chased the referencing company and us to ensure everything got done as quick as possible. After such an uncertain period I couldn’t recommend enough, especially in comparison to other letting agencies we’ve dealt with. We were comfortable and reassured and we couldn’t be happier with our experience. Everything was seamless from start to finish and exceeded expectations from property operators previously dealt with. Thank you Lewis!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have been using urbanbubble to rent our flat for the past two years. They have just helped us find a new tenant very quickly and efficiently. They have been really professional and efficient. We have been very happy dealing with urbanbubble, thank you! We especially want to thank Katie for her help. Since we have never rented out a flat before and therefore we have lots of questions regarding council bills and utility bills. Katie answered all the questions we raised very patiently and clearly. We really appreciated her help.PositiveResponsiveness, Professionalism
5/5
TrustpilotFrom the maintenance team
From the maintenance team, Carl came and he fixed a leakage and the door he is professional and respectful thank you!
5/5
GoogleAdeeb has been excellent helping with any queries and keeping me updated at all times. Highly recommend!
5/5
Googlecarl was very very good & made all of our broken parts 10/10 and functioning again! lovely gentlemen would recommend
Hi Lottie! Thank you for the fantastic feedback and recommendation. We're delighted Carl could get everything sorted and working perfectly for you. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleCarl did a great job at fixing my electric box- very efficient and friendly :)
Hi Kate! Thank you for your great feedback! We're pleased Carl did a great job fixing your electric box efficiently. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble
1/5
TrustpilotGenuinely worrying that this company is still running
Moved out of our flats at Local Crescent due to how terrible our experience was with Urban Bubble, to name just a few issues we had;- Had 2x bikes stolen - Urban Bubble wouldn't accept the blame of advertising their bike sheds as 'secure' when they didn't securing lock the doors, and had no CCTV in the car park whatsoever! In total around 25 bikes were stolen from the building in 6 months.- People were living illegally in the apartment next door; who were partying from 1am-5am, doing drugs and having fights - we were advised by Elise from Urban Bubble to call the police as they wouldn't do anything. They actually told Front of House to not support us as they didn't want Urban Bubble being on any paperwork linked to the illegal tenants! So we had to take the matter into our own hands and handle with the police!- They will take weeks to reply to an email or call and are no real help to support you as a tenant whatsoever.- The lifts have been broken in our block for over 8 weeks, so everyone has to use the stairs. My boyfriend had a serious back injury with no way of the paramedics safely getting him to the hospital. The other two blocks are 18 storeys and they have also been broken for weeks on end - (obviously not at all bothered about their disabled tenants.)- Pool constantly broke or 'out of order'-Urban Bubble did not send the relevant email to renew my direct debit, I had to chase to be able to pay my own rent, this took around 3 weeks to sort. They would not provide any bank details for me to send the money, they then stated I had 'late rent payments' when joyfully moving out. I was then charged double for next months rent and therefore was owed £1500 - when asking for the money to be rightfully returned, Urban Bubble explained that it was the Thursday before Good Friday therefore they would have to 'sort it' when they returned on Tuesday. (FYI nobody contacted me and I had to chase this outstanding refund for another few weeks.)- Despite reporting that one of the internal locking systems in the bedroom door had broken as it was cheaply and poorly installed (meaning you could get locked inside the bedroom) nothing was done about this - and now they are trying to charge us for the door lock from our deposit.- The flat was completely spotless when leaving the property but Urban Bubble conduct their own deposit check out reports (not biased whatsoever) and therefore are trying to charge us for slight marks on the wall and to 'clean the washing machine.' Just a standard money grabbing company, who do not care whatsoever about the tenants and their wellbeing.The company is an absolute farce - I wouldn't wish having to deal with Elise, Kerry or Gary on my worst enemy.
5/5
GoogleLewis from Local was absolutely fantastic. Our time at 55 has come to and end but can’t thank Lewis enough for finding us the perfect property last year and keeping in touch ❤️
Thank you so much Poppy, Lewis will be delighted to read this review, we are so happy you enjoyed your time at Fifty5ive!
5/5
TrustpilotCarl did some maintenance for us and…
Carl did some maintenance for us and he's very responsible and careful, thank you so much!
Hi Riley! Thank you for your feedback! We're pleased Carl was so responsible and careful with the maintenance work. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
GoogleHad Carl come over to sort an issue, super helpful and explained every step
Hi Kaden! Thank you for your feedback. We're pleased Carl could sort the issue and keep you informed every step of the way. He's brilliant at what he does, and we'll make sure he knows you've appreciated his helpful approach. Thanks from urbanbubble
1/5
GoogleWould have given it a minus if I could, so that people would avoid them altogether. A group of ignorant, dismissive agents with callous disregard for any concerns raised. Plenty of issues with the flat not addressed until months later or at all during my tenancy. Services such as parking became extremely limited without prompt resolution. The final straw was withholding my deposit for over 2 months, without any evidence or right to do so, which was thankfully sorted via a deposit protection agency. Unnecessary amounts of stress caused over 12 months. I seriously hope these charlatans are put out of business.
Hi Vasilis. Thank you for leaving a review, although I was concerned to read that you faced problems during your tenancy. Unfortunately, the deposit return was disputed by your landlord, and we were unable to reach an agreement. I would like to look at the other issues you faced. Please could you email further details to complaints@urbanbubble.co.uk to allow me to do so. Thank you
1/5
GoogleDo not rent with Urbanbubble. They have been a nightmare from start to finish and I'm so glad my property is now with a different letting agency. Would give 0 stars if I could. Edit: Looks like Urbanbubble think it's about the rent, which I was totally understandable about as I understood that we should share the burden in the current interest rate environment. Unbelievable! I'm amused that they continue to fail to ever apologise for their horrendous service, which includes but is not limited to: - No white goods or blinds as promised when we moved in. - Failure to fix a broken extractor fan after over a year. Our new letting agency are sending someone on Thursday. They took over the property on Monday. That's how it should be dealt with. - Attempting to charge me when I reported a drop in water pressure because they accused me of making it up. Why would I do that? The water pressure is still markedly lower than it used to be. They are total con artists. If you're thinking of renting with Urbanbubble, let their condescending comment on my review be further evidence that you should not consider it. I don't ever leave reviews, but I had to leave one for Urbanbubble because they're the worst company I've ever had to deal with and I'm so thankful I'm finally rid of them.
Hi Chloe. Thank you for leaving a review. I am sorry that you were not happy with our service. I am aware that you were unhappy when your landlord increased the monthly rent once your contract came to an end, however this was beyond our control. If you wish to discuss any other issues you faced during your tenancy, please email me details to complaints@urbanbubble.co.uk. Thank you
1/5
GoogleThe worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.
Hi Sorcha. Thank you for taking the time to leave a review. I am sorry that you have faced issues during your tenancy. We have your complaint logged, and this is being looked into, and we will ensure all issues are dealt with. If you wish to discuss or add anything further, please do email complaints@urbanbubble.co.uk. Thank you
5/5
GoogleCarl did amazing job. Always the best service. He explained everything well about the broken bed leg
Hi Aleksandra! Thank you for the fantastic feedback. We're delighted Carl did such an amazing job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleReceived phone call of Matthew royle for urgent welding at Vantage Quay Urbanbubble 3-5 brewer street Manchester. When we go to the site we was greeted by a very helpful site manager called mark who was more then helpful to show us where we needed to go and what we needed to do. The job was completely in half the time due to how professional everything was set up from Matthew royle to mark on site, thank you so much for giving us the chance to work for urban bubble it was very professional which made from start to finish a lot quicker and everything went smoothly. From Chris and James at technical welding services.
Hi James. Thank you for taking the time to leave a review!
5/5
GoogleWanted to show my appreciation for John at regents court. He does an impeccable job and nothing is too much trouble. So helpful and cheery. Thanks John for doing a great job.
Thank you for leaving a review Estelle. Great to see John's hard work being recognised.
5/5
GoogleI would like to express my deepest appreciation for the exceptional customer service urbanbubble provided me when my tenant was behind in rent. The prompt assistance and timely updates truly made an impact and gave me peace of mind. Arrears & Data Controller, Adeeb Ahmed took charge of the situation and swiftly addressed my concerns. His promptness in responding to my inquiries and providing me with accurate information was truly commendable. He made sure I was well-informed at every step, and this level of transparency and diligence instilled a great deal of confidence in me as a landlord.
Thank you so much for the review, Rose. I was so pleased to read that Adeeb was able to assist with late rental payments.
5/5
GoogleI have lived in my apartment for 18 years, urban bubble have managed us for 12 years now and they resolve any issues straight away. Ness is our property manager and is amazing.
Thanks so much for the review Michael!
5/5
GoogleHad a leak. Process to get someone round was really simple and quick. Carl helped us out and was quick and efficient and even cleaned up after himself. Great service!
Hi Liam! Great to hear Carl got the leak sorted quickly. We’ll make sure he gets your lovely feedback. Thank you from urbanbubble
1/5
GoogleOver the last few months we’ve gone long periods without any hot water due to pipes bursting. Our building has clearly not had any work done since it was initially made and now we are suffering the consequences while they continue to profit.
5/5
GoogleJohn and his team are doing great job in Radcliffe house. They respond promptly to the request of residents. I'm really enjoying my stay. The building is super clean.
So glad to read that John and his team are doing such a good job at Radcliffe House. Thank you for leaving a review!
1/5
TrustpilotAxis building is way over priced and…
Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either
Hi, thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're pleased Sheldon has been great, and we'll make sure he knows. Building community is at the heart of what we do, and your suggestions are helpful as we work on improving the resident experience at Axis. Thanks from urbanbubble
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
