Urban Bubble London reviews

★★★★★ 5/5

Google

I have lived in my apartment for 18 years, urban bubble have managed us for 12 years now and they resolve any issues straight away. Ness is our property manager and is amazing.

Michael · 26 August 2023

★★★★★ 5/5

Google

Had a leak. Process to get someone round was really simple and quick. Carl helped us out and was quick and efficient and even cleaned up after himself. Great service!

Liam · 18 October 2025

★★★★★ 1/5

Google

Over the last few months we’ve gone long periods without any hot water due to pipes bursting. Our building has clearly not had any work done since it was initially made and now we are suffering the consequences while they continue to profit.

Rach · 2 April 2026

★★★★★ 5/5

Google

John and his team are doing great job in Radcliffe house. They respond promptly to the request of residents. I'm really enjoying my stay. The building is super clean.

Udeh · 28 November 2023

★★★★★ 1/5

Trustpilot

Axis building is way over priced and…

Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either

PowAnimate · 21 December 2025

★★★★★ 5/5

Google

Carl came to fix the drawer and was very efficient and friendly!

Holly · 19 March 2026

★★★★★ 1/5

Google

Embarrassing, poor excuse of a company. AVOID AT ALL COSTS. I live in a building where I have been left with no water/no hot water for 3+ days, 3 times this calendar year. the company does not care and uses cheap contractors who take days to fix an issue, yet still manage to not actually fix anything. They do not care, or communicate and if they do it's some dead apology like "thanks for being patient sorry for the inconvenience" ???? They have no care for tenants and as a result we live in below standard conditions for a ridiculously high amount. If anyone thinks over £1000 a month in rent (before bills) is acceptable for no hot water, parcels stolen regularly, and a broken front door that is left open all hours of the day/night then this is the company for you!!! Also, if you love broken lifts that have to be fixed constantly, that's a bonus as well. ABSOLUTE JOKE.

Lucy · 29 August 2023

★★★★★ 5/5

Google

Having lived in the same place for 30 years we have had numerous managing agents throughout the years - some truly awful, some just about adequate. We moved to Urbanbubble about 10 years ago and can say they ‘do what they say on the tin’ insofar as they are responsive and easy to deal with - from experience it seems a lot depends on the individual you get as property manager at the managing agents, it shouldn’t be like this but it is; in recent years we have had a girl called Vanessa and she is head & shoulders the best we’ve ever had.

Neil · 29 August 2023

★★★★★ 1/5

Google

Very bad. Avoid at all costs. I moved out more than 2 months ago and have been calling and emailing relentlessly to get my deposit back. No replies to emails, I call the office they tell me I can’t speak to anyone about this on the phone and I have to email, but no one is responding to my emails. In 2 months, i’ve had one useless response. Will I ever get my money back? I think i might have been scammed.

Daniel · 29 August 2023

★★★★★ 1/5

Google

I hope whoever lives at 45 Jutland House in Manchester reads this. Urban bubble are simply the worst property management company in Manchester. I experienced a full year of hell. They left me without hot water for 16 weeks. I have now only just received my deposit back after leaving the property at the start of June (almost 6 months) to which they deducted £180 for cleaning. This was down from the original £282 'professional clean' scam they tried to charge us with for a bit of dust left in the wardrobes. Not to mention they tried to charge us £99 for lightbulbs, I would never spend £99 on lightbulbs in 15 years let alone 12 months. Your landlord is just as bad also. Fishing around for the cheapest price for a boiler because he is a stereotypical tight landlord (this left us without hot water for 16 weeks). And finally, to wrap up a terrible 12 months he then increases our rent by just under 20% (£925 to £1100) and says if we don't like it leave. Peter Dawson you are a tosser. So please if you're reading this, get out whilst you can and for anybody looking to use urban bubble that is reading this, please stay as far away as you possibly can. If I could give 0 stars I would :)

Chris · 29 August 2023

★★★★★ 5/5

Google

Repair to the shower by Carl, quick and effective. Very happy

Xxx · 26 March 2026

★★★★★ 5/5

Google

Our building has been managed by Urban Bubble for several years, they took over from a property management company that were only interested in fleecing the building lease holders. Our building was one of the first in Manchester to have the cladding replaced due to the major work and effort put in by the Urban Bubble team. Their Property Team led by Charlotte Sleap have carried out an amazing job handling not just the day to day problems of a large apartment block, but also overseeing and advising in our ongoing legal problems with the free holder. I have no hesitation in recommending Urban Bubble and Miss Sleap.

Jim · 26 August 2023

★★★★★ 1/5

Google

AVOID UrbanBubble are a joke. The management services they offer of apartment buildings is non existent. Our apartment building is regularly without hot water, broken lifts, broken entrances, and all we ever receive is a sub-par apology on an app that they don't actively monitor or respond to tenants on. It's a disgrace that over the past year of living in a building we have had to deal with no hot water for up to 1 week because you choose to be stingy and pay a "preferred contractor" who is unable to do the job properly.

Shelby · 26 August 2023

★★★★★ 1/5

Google

I rented an apartment for one year, and I checked out about 2 months ago, I contacted urban bubble to talk about my deposit, and after half a month they sent me the Check-out Inventory Report and told me to wait for the quotation, and now 2 months passed, I got nothing about the breakdown of charges, although I call them many times and sent several emails, NO ONE gives me to respond! Soooo angry about it, they will never fulfil their promises！

Yuqing · 26 August 2023

★★★★★ 1/5

Google

Terrible management company. AVOID! I had issues when they first took over the management of the building as statements were only sent to the address (which I did not live at) and not my email address. They finally sent me an invoice which was too much in one payment for me. They did not reply to emails and were very difficult to communicate with and emails not answered despite trying to resolve the issue and come up with a payment plan. After a complaint was made, to Urbans Bubbles credit, they acknowledged that it was poorly dealt with, and we agreed a payment plan. Therefore, I was happy with the resolution and did not leave a review. Since then, I have made a regular payment every month to cover costs, however service charges have increased considerably, insurance is now not included in the service charge and client admin fees have been added meaning that my regular payment did not cover the costs. I then hear from their lawyers demanding full payment and late charge and legal fees. I contact Urban Bubble to arrange to make payment immediately, but they claim they are not able to discuss the file as it is with their lawyers. Shocking behavior and totally unorganised. Very poor management and it is no shock to see so many bad reviews of Urban Bubble all over the internet.

Michael · 26 August 2023

★★★★★ 3/5

Google

Generally not too bad however they charge Service Fees in advance and expect payment within a month. Any late payments are promptly referred to the lawyers who will charge fees in addition to the £150 fees which are applied by Urban Bubble. As a Leaseholder for over 10 years, I fell into this trap because I chose to receive email correspondence and did not notice the Final Notice in my inbox. It would be much better if they could send a copy of the Final Notice in the post (even if you have agreed to have email correspondence), to make sure the client has been properly notified. For the time being I have decided to receive all correspondence in the post which will doubtless be more expensive for Urban Bubble.

Brian · 26 August 2023

★★★★★ 1/5

Google

First rental with UrbanBubble after hearing mixed reviews. Firstly, upon collection of my keys I was waiting an hour. This was after I was able to inform them I was missing certain fobs for the property. Even then, I left with incorrect non-working fobs and had to request those later. To their credit, new fobs were issued within a week but this shouldn't be an issue for a new tennant. Between the fobs, parking and bin access there was zero knowledge on the property. Secondly, an issue with my window not being able to be opened was pointed out when I moved in and was told would be fixed. It's now been over 2 months and still not been fixed after multiple chases. I've chased Elena multiple times and while I don't believe it's her fault, I've been blanked by her on two seperate occasions now.

Declan · 26 August 2023

★★★★★ 1/5

Google

The MD of Urban Bubble Michael Howard wrote an article in the Manchester Evening News a few years ago stating when he had an apartment that he felt he was just a number and not a house holder or a person and felt he did not belong or felt he had no rights or his views were not listened to. Since Urban Bubble have taken over running the service of the housing site at Brierfield Court Withington Manchester the Service Charges have gone from being reasonable to Extortionate a rip off. I will repeat what Michael Howard said with my own feelings that I feel his company is only interested in making profits at the expense of the owners. He said he felt that the owners of his residence did not care about the residents and that is how I feel and other residents feel

David · 26 August 2023

★★★★★ 1/5

Google

I would give half a star if I could do! Avoid at all costs. Rental process seemed so straightforward and hassle free. Until it came to moving out of the property. We were backed into a corner when our 12 month lease was up and was told despite the fact our tenancy agreement stated we would be on a 30 day rolling contract, we were told to resign for a further 12 months or move out. When handing keys back I was told I couldn’t have a final meter reading as it was “too dangerous to get it”. I was told to wait TWO MONTHS for this, what use would that be!? To this day we vacated the property over two months ago and have not seen a penny of our deposit refunded. One day we get told they are waiting on an invoice from contractors to tell us what the repairs would cost and then within a week they tell us the contractors haven’t even been to the property. They tell us we are to receive a refund, then a week later we have no refund in our accounts. All topped off by staff who couldn’t care less.

Lewis · 26 August 2023

★★★★★ 1/5

Google

Wish I could give 0 stars. Me and my flatmate moved out of our property over 2 months ago and have still not received our £1200 deposit back. One of my friends has also not received their deposit back from an urban bubble property for 6 months. The impact that the incompetency of this company is having on young people renting in Manchester’s mental health is DISGRACEFUL. They delay returning your deposit by ignoring your emails or telling you the accounts team is processing the payment but then another week passes and the deposit has not been returned. Given the circumstances of the cost of living crisis - this company has proven itself to be evil and lacking in compassion. I don’t know how people can work here with a clean conscience.

Casey · 26 August 2023

★★★★★ 1/5

Google

I don’t usually write reviews but I have tried to address this countless times with Urbanbubble and still have had no resolution from them. I moved into my apartment in March with no blinds in my bedroom, I was told this would be fixed within the week I moved in. It has been 4 months and my blinds have still not been installed, I can’t sleep in my room as there is no privacy and I can’t get sufficient rest as it gets light early. I have emailed and rang urbanbubble numerous times to which I’ve received no response and the one time I actually got to speak to someone they said they’d contacted the contractor to get in touch with me, it’s been another 3 weeks since then and I still haven’t had any updates. The unresponsiveness is so unprofessional, definitely wouldn’t recommend renting with them.

Nadya · 26 August 2023

★★★★★ 1/5

Google

Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame! UPDATE: This company is a complete scam! Even though they replied to my review and told me to send them an email at the address provided, no one bothered to even reply within a whole two weeks. They still ignore all my emails and calls repeatedly, therefore I have raised a dispute against them with TDS (Tenancy Deposit Scheme). I urge everyone who is reading this review and experiencing the same problem to go ahead and raise a dispute also in order to get your money back! Any form of communication with them is useless and is a complete waste of time!!!

Hani · 26 August 2023

★★★★★ 1/5

Google

I would avoid this company at all costs. They are an absolute shambles in every possible way. They do not provide the services that they charge for, and then they cannot even publish accounts within the legal limits. When they fail to deliver services that leaseholders pay for they just come up with excuses instead of doing something about it. In any other industry they would have gone out of business. It sums it up that the Property Manager in our building is so useless that his Step Mum had to take over.

Jack · 26 August 2023

★★★★★ 1/5

Google

The worst communications I've ever dealt with as a letting agent (and lets be honest the bar is never *that* high). No one answers the phone, it just rings out, emails go unresponded to. A basic repair job in our flat has dragged on and left us without a kitchen tap for 2 months now - 1 person came 2 weeks in, made it worse, then another no-showed and nothing since, no urgency or concern. We signed a new contract and had to email several times to ask for a link to pay the rent (which went unpaid for a month - and we wanted to pay!) - dunno what the landlord would think of that. Would avoid at all costs in the future.

Gary · 26 August 2023