Trusted Agent profile · London
★★★★★
784 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 784 reviews on two platforms, including 465 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotSubstandard property management…
Substandard property management services.
Hi Natalija, we're sorry to hear you've had this experience. We'd really like to understand what's happened and help resolve any issues you're experiencing. If you could get in touch with us directly and let us know what your specific concerns are, we'll do our best to make things right. We're here to help. Thanks from urbanbubble
1/5
GoogleUrbanbubble took over a few months ago. Since then, stolen packages have increased, and management refuses to investigate or take action despite repeated requests. Unacceptable lack of concern for residents' safety and property. Would not recommend Urbanbubble at all
Hi Vincent. Thank you for leaving a review. I am sorry to read that you feel that management of the site has not been going well. I am struggling to find you on our system, so please could you send some information regarding which site live at to complaints@urbanbubble.co.uk to allow me to look into this. Thank you
3/5
TrustpilotAdeeb Ahmed was extremely helpful
We have had a few large maintenance issues since moving into the building, which seem to be down to the installations when the properties were being built.However, the recent service from Adeeb Ahmed at Urbanbubble has been extremely helpful. My partner and I were frustrated with some of the issues we had faced recently but since speaking with Adeeb, they have been resolved swiftly and made us feel better about living here at Local Crescent.
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
5/5
GoogleSteve was such help! I'd just moved into my flat and my estate agent were useless in telling us where the meters were. Steve got me the meters (and helped me know which was which!) which was amazing. It's a small thing but he was really friendly and I really appreciated it.
Thanks so much Cliona!
5/5
TrustpilotThank you Adeeb for your dedication and hard work.
My tenants failed to settle rental payments on time for a few occasion. Adeeb had been keeping me informed for the whole situation and collection process. Adeeb worked diligently and were able to recover rental arrears from the tenants at the end.
Thank you for your review and for highlighting Adeeb’s efforts. We’re glad to hear you felt supported and kept informed throughout the process, and that a positive outcome was achieved. We’ll be sure to share it with Adeeb. Thanks from urbanbubble
5/5
GoogleCarl came round today to fix in issue with cabinet and dish washer sorted it fast had a catch up, always more than helpful!
Hi Khaliel! Thank you for the fantastic feedback! We're pleased Carl could sort everything out so quickly for you. We'll make sure he knows about your feedback!
5/5
TrustpilotIt has been awesome, Johanne!
Johanne Evans is awesome. She understands customer's needs, communicates well and timely in making sure securing the best interest for client. She has been a tremendous helps for me since I relocated from Japan last year right from the first time I scheduled viewing with her when I visited Manchester prior to my relocation. Thank you, Johanne. It has been fantastic! Cheers.
5/5
GoogleCarl fixed our front door and helped us out with some other bits, sound guy 👍 …
Hi Michael! Thank you for sharing your experience. We're pleased Carl fixed your front door and helped out with the other bits too. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble
1/5
TrustpilotHorror-Comedy Review of Urban Bubble (Now Featuring “My Bad”)
If Urban Bubble ever opens a theme park, it should be called Chaosland, because in my experience, every interaction with them is a wild ride through confusion, incompetence, and accidental comedy.
Hi, we're sorry to hear you've had such a frustrating experience with us, and we understand your disappointment. The issues you've described don't reflect the standards we aim for or the service our residents deserve. We take this feedback seriously. If you have specific concerns or ongoing issues that need resolving, please get in touch with us directly so we can look into what's happened and work to put things right. Thanks from urbanbubble
1/5
GoogleEngaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.
Thank you for taking the time to leave a review. I am sorry to read that you have struggled to garner responses from the team on this matter. I cannot find details based on your username, so please could you email details to complaints@urbanbubble.co.uk to allow me to investigate and solve this for you. Thank you
5/5
GoogleJohn is managing our Radcliffe Apartment very effectively. He is very responsive and very helpful for all the tenants. Jonn is very hardworking person and always give respect to others. We are fortunate to have John.
Thank you for much for leaving a review. John will be over the moon to read your great feedback!
5/5
TrustpilotRose
Rose, who is my main point of contact at UB, is just a star. She is very responsive, provides all required information and always makes herself available to provide further clarity if and where needed. Also she is very hands on with managing rental property affairs on my behalf and provides regular pertinent updates which I highly appreciate.
5/5
TrustpilotRemarkable service has been received…
Remarkable service has been received from Urbanbubble so far. I would like to mention particularly Adeeb who managed to chase my tenants who were in more than 2 months arrears and due to his efforts they have paid all their debts. I can totally understand they are quite difficult tenants in terms of arrears. Really appreciate his efforts and much impressed with the service he provided so far. You’re a star Adeeb :)
5/5
GoogleCarl was lovely and very thorough!
5/5
GoogleCarl is professional and really friendly
1/5
TrustpilotI've been very disappointed by the…
I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.
Hi Jamie, we're sorry to hear you've been disappointed. We always aim to respond promptly and keep residents informed. We've checked our records and can see we responded to your last contact, but didn't hear back from you at the time. If there are outstanding concerns we're not aware of, please get in touch directly so we can look into this and help resolve things. Thanks from urbanbubble
1/5
GoogleAbsolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if they’re OWN report will show the property been left in a very decent condition. It’s been 2 months since I’ve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.
Hi Vishal, thank you for leaving a review. I am very sorry to read that you have struggled with the return of your deposit, especially given that the report stated the apartment was left in a good condition. Please could you email details of this to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleOur ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.
Hi Hmza. Thank you so much for the review. I'll be sure to pass on your kind words to Colin and his manager. Thank you
5/5
GoogleCarl's service provided is excellent. He is very professional and has been a great help to us! Thanks!
Hi Wing Xu! Thanks for your lovely review! We’re really happy to hear Carl was able to help. We’ll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
GoogleCarl did an excellent job resealing my bathroom, very professional, efficient, and tidy. Highly recommend!
Hi Zijing! Thank you for the great feedback and recommendation! We're pleased Carl did such an excellent job resealing your bathroom. His professionalism and efficiency really do make a difference, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
TrustpilotCarl did the shower seal in our…
Carl did the shower seal in our apartment. He was very pleasant and did a really good job.
Hi Sam! Thank you for sharing your experience! We're happy Carl did such a great job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
TrustpilotBuilding Maintenance where it is forgotten that the owners are the client
Urban Bubble building management is a totally unprofessional. They refuse to communicate with residents, don’t even understand the rights that residents and homeowners have within the properties they manage.
Hi Justin, we're sorry to hear you've had this experience and feel this way about our service. We take all feedback seriously and always aim to communicate clearly with residents and homeowners. If there are specific concerns about building maintenance, defects or budget matters that haven't been addressed, we'd welcome the opportunity to discuss them with you directly. Please get in touch with us so we can look into your concerns and work towards a resolution. Thanks from urbanbubble
5/5
TrustpilotEasy, smooth process
Easy, smooth process with Alessandra. Thank you!
Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
