Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAdeeb is being an extraordinary for the
Extraordinary services have been recieved from Adeeb once again. Consecutively, he is on the top of things whilst dealing with my tenants who are so being difficult for past couple of months. Adeeb is proactive and once again his efforts and his help cleared all the arrears on my property and also i would to mention he has been amazing in communication whenever i send something, he responded me on a very first instance. So impressed and definitely recommend urbanbubble.
Fiona · 19 October 2023
★★★★★ 5/5
GoogleOur place is a really well maintained building, clean and lovely. Gardens are well looked after too. Urbanbubble can be slow sometimes with answering queries but overall, they look after us quite well. Big shout out to John and Carl for their willingness to walk the extra mile when required.
Veronika · 26 August 2023
Agent replied · 25 August 2024
Thank you so much Veronika, I am delighted to read that you're so happy with our service, particularly John and Carl!
★★★★★ 1/5
TrustpilotVery poor company
Very poor company. Our building management was transferred from them to POD, following lousy management by them. Upon transferring my account they put “Professional Charges” of £288 on my account without providing an explanation for this charge. When I phone to clarify, message says no one available to take call. AVOID THIS COMPANY
Vivian · 18 August 2025
Agent replied · 23 August 2025
Hi Vivian, we are sorry this handover experience has caused frustration. We always aim to provide clear communication during account transfers. We’ll be taking your comments on board to make sure future handovers are smoother for residents. Thank you from urbanbubble
★★★★★ 4/5
GoogleThe letting acts very professionally in marketing my unit for tenants. From shooting photos to arranging viewing to subsequent lease agreement preparation all have been done efficiently with good quality.
Raymond · 16 March 2026
Agent replied · 16 April 2026
Hi Raymond! Thank you for sharing your experience! We're delighted our lettings team handled everything so professionally and efficiently for you.
We aim to deliver quality service every step of the way, and we're pleased we could do that for you. Thanks from urbanbubble
★★★★★ 5/5
TrustpilotGreat service from Carl
Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional, highly recommend.
Joshua · 19 March 2026
Agent replied · 26 May 2026
Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble
★★★★★ 5/5
GoogleJohn & concierge team are absolutely amazing. Such a difference since they joined at The Cocoa Works. Hopefully Urban Bubble recognizes this & shows the best employee gratitude.
Beth · 26 March 2026
Agent replied · 16 April 2026
Hi Beth! Thank you for the fantastic feedback! We're thrilled John and the concierge team have made such a positive difference at The Cocoa Works. They're absolutely amazing, and we'll make sure they know how much you've appreciated their work. Thanks from urbanbubble
★★★★★ 5/5
GoogleBrilliantly quick and knowledgeable. Sorted the problem quickly and without hassle. Would recommend Carl for sure
Danny · 16 February 2026
★★★★★ 1/5
GoogleConsistently disappointing management. Slow to respond, inattentive to basic responsibilities, and charges that raise eyebrows.
A quick look at the glowing reviews tells its own story.... many come from accounts with almost no prior activity, which doesn’t inspire confidence in their authenticity.
Bora · 17 November 2025
Agent replied · 23 November 2025
Hi Bora, we're sorry to hear you've been disappointed with our service and feel this way about our management. We take all feedback seriously and work hard to respond promptly and meet our responsibilities. If there are specific concerns we can address, we'd welcome the opportunity to discuss them with you directly.
We appreciate all feedback from our residents and take every review seriously. If there's anything we can help resolve, please do get in touch. Thanks from urbanbubble
★★★★★ 5/5
GoogleMark from Vantage Quay in Manchester was very helpful and helped me get back into my apartment (-the fire-door before my entrance wouldn’t open as the lock had jammed) Nice to see that someone is working and helpful even though it’s outside normal hours.
Peter · 28 November 2023
Agent replied · 25 August 2024
Thank you for the review Peter, I'm so pleased to read that Mark was able to help you
★★★★★ 5/5
GoogleJason is the best door man. Always so helpful feel like family in the building
Charlotte · 16 February 2026
★★★★★ 5/5
TrustpilotAllesandra and Johanne have been very…
Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!
Brandon · 4 June 2026
Agent replied · 22 September 2026
Hi Brandon! Thank you for the great feedback! We're pleased Alessandra and Johanne were so helpful with the apartment showing and application. We'll make sure they both know you've appreciated their support. Thanks from urbanbubble
★★★★★ 4/5
GoogleDecent enough building management, things happen as they should. Costs are however escalating in a slightly alarming manner without any communication as to why...
On-site staff at Didsbury Point 4 are top drawer, the regular chap Mark is extremely friendly and takes great care of the building.
Tom · 26 August 2023
Agent replied · 25 August 2024
Hi Tom. Thanks for leaving a review, and the kind words about Mark. Your property manager can explain service charges and fees to you, should you wish to learn more. If you'd like to email me on info@urbanbubble.co.uk, I can assist with this. Thank you
★★★★★ 4/5
TrustpilotVery efficient
Clear and quick correspondence about properties.
Carina · 14 August 2026
Agent replied · 22 September 2026
Hi Carina! Thank you for your feedback. We're pleased that the whole process was straightforward and efficient. Thanks from urbanbubble
★★★★★ 5/5
GoogleWentwood is kept spotless Jana is always a positive and friendly face who is happy to help.Every parcel i ever ordered was received and keep safely ,she is very helpful with receiving meter readings and nothing is big task for her
Adam · 28 December 2023
Agent replied · 25 August 2024
Thank you so much Adam, Jana will be delighted to read your review.
★★★★★ 1/5
TrustpilotCompletely negligent
I’ve had a terrible experience with UrbanBubble. They are completely negligent. Not a single maintenance issue I have reported has been addressed - or even responded to - in months, regardless of chasing up multiple times. The worst service I’ve experienced. Avoid at all costs.
BW · 26 June 2026
★★★★★ 5/5
GoogleCarl arrived on time and sorted the problem quickly. Great communication and explanation of the issues, offered advice for other issues in the property as well.
Josh · 19 March 2026
Agent replied · 16 April 2026
Hi Josh! We’re glad Carl was able to arrive promptly and resolve the issue quickly for you. We’ll share your feedback with him.
★★★★★ 5/5
TrustpilotAlessandra at urbanbubble was brilliant
Alessandra at urbanbubble was brilliant to deal with. She was quick to reply, really helpful with all my questions, and made the whole process smooth and stress-free. Highly recommend asking for her!
FA · 16 September 2026
★★★★★ 4/5
GoogleThe Building could be a little warmer and more insulated but great place to live.
The communal areas are kept clean and tidy, and the new building manager John is lovely. He does a great job, is very approachable and responds to any queries, quickly!
Ebony · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for leaving a review Ebony. It's great to see John's efforts being recognised!
★★★★★ 5/5
GoogleCarl has always been very helpful with any maintenance queries or issues I have had, he is thorough and ensures everything works as it should!
Lydia · 16 March 2026
Agent replied · 16 April 2026
Hi Lydia! Thank you for the lovely feedback! We're delighted Carl has been so helpful with your maintenance queries. He's brilliant at what he does, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleWilliam Sutton is a really beautifully kept building, thanks to the building services assistant, Nick! The communal areas are really clean and visitors often comment about how well kept the building is, which is lovely. Nick is always really happy to help with any queries and is a credit to Urban Bubble :)
Emily · 27 November 2024
★★★★★ 5/5
GoogleCarl was extremely helpful & friendly with a maintenance issue and went above and beyond to help advising on other issues too
Milly · 20 November 2025
★★★★★ 5/5
GoogleJohn at Ingenta is great, friendly and does a good job of keeping the building in shape (despite the best efforts of some of the other people living here). Always asks if everything is ok or needs doing. 👌 …
Tom · 28 November 2023
Agent replied · 25 August 2024
Thank you so much Tom, so glad John is doing such a great job!
★★★★★ 5/5
GoogleWhen I was in Media City Heart I so this building was amazing.and clean. God smells. The cleaner was very helpful and friendly .
Ika · 16 March 2026
Agent replied · 16 April 2026
Hi Ika! Thank you for the lovely feedback! We're thrilled you had such a great experience at Heart of Media City. We'll make sure the team knows you've appreciated their work. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl comes in every time with a smile and a great work ethic. Does a great job every time and goes above and beyond.
Tori · 16 March 2026
Agent replied · 16 April 2026
Hi Tori! Thank you for sharing your experience. We're thrilled Carl consistently brings such a positive attitude. His dedication to going above and beyond really does make a difference, and we'll make sure he knows how much you've appreciated his work! Thanks from urbanbubble
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
