Trusted Agent profile Β· London
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784 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 784 reviews on two platforms, including 465 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
5/5
TrustpilotAlessandra was very helpful andβ¦
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
1/5
Trustpilotfacing the prospect of being homeless due to the irresponsible behaviour of your team
Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.I started renting an apartment a month ago at The Goods Yard JQ in Birmingham. Over the past month, the leasing team, particularly Tomi and Nadine, have repeatedly delayed the process, leaving us with insufficient time to complete the international transfer (we made the transfer on time, but the staff continuously informed us that the payment had not been received). I have contacted the leasing team multiple times during business hours to resolve the issue, but the receptionist always tells me that Tomi is unavailable. For the entire month, I have consistently sent WhatsApp messages and made phone calls to follow up, yet even the tasks that were promised to be completed on time have been indefinitely delayed.Today is the last working day before the tenancy starts, yet the leasing process remains incomplete, despite half of the rent already being received, and we have provided the proof of transfer for the remaining amount. Nadine, the leasing team member who answered my call today, promised to send the contract, but she is not responding to messages on WhatsApp, as she did in the past whole month.Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.
5/5
TrustpilotCarl was superb
Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.
1/5
Google**Fraud - Avoid This Agency** I bought an apartment in Manchester for investment in a prime location where letting usually takes only weeks. The agency asked me to sign a management agreement claiming free snagging and letting. They claimed the apartment was perfect post-snagging. There was zero follow-up and nothing was reported to the developer for fixing. They started letting my apartment, but I heard nothing from them for 3 months. When I reached out, they suggested I buy furniture or lower the price, which I agreed, yet it remained unrented. I decided to switch agencies and requested my keys back. They refused unless I paid a Β£480 cancellation fee, citing a landlord agreement that mentioned nothing about this. After a difficult conversation, I paid, but they still refused to release the keys, demanding my new agency's ID scanned into their system, which was unreasonable. The staff was very rude. This agency is spam. Avoid at all costs.
1/5
GoogleAvoid this company...the worst property management company ever. I would give zero star if I could. I use their service as a landlord because it's compulsory in the contract with the developert. There were two times that they were not aware that my tenants didn't pay the rent for a few months. They only became aware when I reached out to ask them regarding the overdue rent. They have the worst customer service team and there's usually very slow or zero response from their customer service team. It's a total nightmare dealing with them
5/5
TrustpilotExcellent service from Xavier and the team
I had a great experience with Xavier from Urbanbubble. He conducted the flat viewing and was extremely helpful throughout the entire process. After the viewing, he gave me a helpful nudge to let me know other candidates were making offers, which allowed me to quickly submit mine. Shortly after, a let was agreed.
Hi Loretta! Thank you for sharing your experience. We're thrilled Xavier and the team could make your experience so smooth and efficient. We'll make sure he and the team know how much you've appreciated their support. Welcome to your new home, and we're always here if you need us. Thanks from urbanbubble
5/5
GoogleMany thanks to Carl for fixing our issue quickly!π β¦
Hi Jeneta! Thank you for your positive feedback. Weβre so glad Carl was able to provide a helpful service. Thanks from urbanbubble
5/5
GoogleAdeeb Ahmed is exceptional in his client care and level of service.
Hi Khaled! Thanks for sharing your experience. Weβre so glad Adeeb was able to provide an exceptional service. Thanks from urbanbubble
5/5
GoogleAdeeb Ahmed has been professional and quick with his correspondences. Super helpful
Hi Abdullah! Thank you for taking the time to leave us a review! Weβre really happy to hear Adeeb was so supportive. Weβll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
GoogleCarl was great - efficient and friendly! Thank you!
Hi Georgia! Thank you for the lovely feedback. We're delighted Carl could help you efficiently and with a friendly approach. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleAll the staff here are exceptional. I have only been here a couple of weeks and can see that they are an integral part of the community. Friendly, helpful, and always with a smile- a great asset to your company!
Hi Ben! Thank you for sharing your experience. We're thrilled the team have made such a positive impression in just a couple of weeks. Their friendly, helpful approach and dedication to the community really do make them a great asset. We'll make sure they know how much you've appreciated their exceptional work. Welcome, and we're always here if you need us. Thanks from urbanbubble
5/5
GoogleCarl is a very helpful person, he done the job very fast
Hi Abdulmajeed! Weβre so glad Carl was able to resolve the issue and provide such helpful service. We appreciate your positive feedback! Thanks from urbanbubble
5/5
GoogleI want to say thank you to John (regents court) for consistently doing an amazing job with regards to the upkeep of our apartment block. He keeps it spotless and fresh. He is a genuinely nice guy who is always happy to say hello and help out if he can. He is a credit to your team and a pleasure to speak with.
Hi Chris. Thanks for the review! Great to hear you can see the improvement on site since Ste joined the team!
1/5
TrustpilotAwful management
I was given a parking ticket by a PPC that urban bubble and one canalside employ after I arrived back at 2am in the dark from work in the first couple of days of living here. I had paid for parking but I was not given a permit by management as they didnβt bother to retrieve this from the former tenant and didnβt advise me that it was required. I had already paid for the parking space and the car park is for the use of residents who have paid the appropriate fee and it can only be accessed through a gate by using a fob. Given this I contacted the management team at OCS confident that they would resolve this as it was their incompetence that lead me to receive the parking fine for a space that I was entitled to park in and had paid for already. To my surprise and disappointment management have dismissed helping me for 6 months without care and have said that thereβs nothing they can do to help me have allowed it to get to the stage that debt collection agencies have been bombarding me. There is nothing in the parking licence about a requirement to display a permit or adhere to any third party contractual terms.The use of PPC to monitor parking seems to purely be a way to entrap users who already have permission and have paid the fee. Please be warned.
5/5
TrustpilotVery helpful - Louise
I recently had the pleasure of working with Louise from Urban bubble, and I couldn't be happier with the experience. From the moment I contacted her, Louise was professional, knowledgeable, and incredibly attentive to our needs.She was always available to answer my questions, no matter how small, and provided timely updates that kept us informed every step of the way. Her friendly and approachable demeanor made what could have been a stressful experience both enjoyable and exciting.Ella + Ben
5/5
GoogleI very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.
Thank you so much for taking the time to leave a review. Adeeb will be delighted to read your comments.
5/5
Googlel've been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Hi! Thank you for being with us over the past few years! We really appreciate your continued trust, and itβs great to hear Adeeb has been providing such prompt and professional support. Weβll make sure he sees your feedback. Thanks from urbanbubble
5/5
TrustpilotGreat experience in renting β¦
I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble
5/5
TrustpilotIβve been using Urbanbubble to manageβ¦
Iβve been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Hi! We appreciate you taking the time to share your experience. Weβre delighted to hear that Adeeb continues to deliver great service and consistency. Thanks from urbanbubble
5/5
GoogleAdeeb was very helpful and replies to emails promptly. Thanks
Hi Kerem! Thank you for your positive feedback. Weβre so glad Adeeb was able to provide a helpful service. Thanks from urbanbubble
5/5
GoogleThe caretaker of Vantage Quay, Mark is amazing. He is super responsive and has gone above and beyond to help me out. When I fractured my ankle he has helped me out bringing in parcels and even offered to help get me small thing from the shops. Truly above and beyond and doing a fantastic job.
Thank you so much for the review Noor. I hope your ankle is all healed now. So glad Mark was able to help you!
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
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