Trusted Agent profile · London
★★★★★
784 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 784 reviews on two platforms, including 465 Google reviews rated 3.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCarl was great
Carl was great, came and fixed the shower very quickly!
Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotCarl is so professional and did a very…
Carl is so professional and did a very good job
Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
TrustpilotCarl was very good and he did a really…
Carl was very good and he did a really good job
Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleCarl was great and fixed the shower very quickly!
Hi Jacques! Thank you! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleCarl was quick and on time to fix my door
Hi Cynthia! Thank you for your feedback. We're pleased Carl could get everything sorted promptly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleMark, the Building Manager at Vantage Quay is incredible!! Really friendly and helpful and always quick to respond and resolve any issues!! We had a problem with our door we had been trying to fix (without much success) and within ten minutes of asking him if he knew anything about the mechanism, he had come up and fixed it!! Great member of the team and so glad we have him on site!!
Thanks so much Matthew, Mark will be delighted!
5/5
GoogleCarl was great! Knew exactly what needed doing :)
Hi Victoria! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. we'll make sure he knows about it. Thanks from urbanbubble
5/5
GoogleCarl was very nice and friendly! Definitely recommend !☺️☺️☺️
Hi Izzy! Brilliant to hear Carl made such a good impression, We’ll be sure to share you feedback with him. Thanks from urbanbubble
5/5
TrustpilotCarl was very helpful fixed all the…
Carl was very helpful fixed all the maintenance issues
Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble
5/5
GoogleCarl was extremely helpful and very pleasant.
Hi Vicky! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
5/5
GoogleCarl is super nice. Thanks！
Hi Jie Lyu! Thank you for your feedback. We're glad Carl could help you out. We'll make sure he knows you've appreciated his help. Thanks from urbanbubble.
5/5
GoogleCarl was very helpful.
Hi! Thank you for taking the time to leave us a review! Carl is very helpful, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleCarl was excellent, communicated well and was a nice guy (Carl)
Hi Joseph! Thank you for sharing your experience. We're delighted Carl communicated well and left such a positive impression. He's brilliant, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble
5/5
GoogleCarl was brilliant and helpful
Hi Katherine! Thank you for your feedback. Carl is brilliant and helpful, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
GoogleMy experience with Urbanbubble has been nothing short of appalling. They have ignored my request for my landlord’s contact details, despite being legally required to provide this information within 21 days. This kind of blatant disregard for their legal obligations is unacceptable. On top of that, they cost me over £400 due to the lack of a washing machine, which was supposed to be included in the tenancy agreement. Instead of offering compensation or a reduced rent, they’ve done absolutely nothing to resolve the issue or refund me for the costs I incurred. Their complaints process is a complete joke. Nobody takes complaints seriously, and any attempts to get answers are met with delays and dismissive responses. It’s clear they have no respect for their tenants. If you’re considering renting through this agent, do yourself a favor and look elsewhere. They are unprofessional, unresponsive, and unwilling to take accountability for their mistakes. I wouldn’t recommend them to anyone.
1/5
GoogleI own two apartments in the same development, managed by Urbanbubble on behalf of the freeholder.Last year I discovered that Urbanbubble have been billing my Service Charge at a higher percentage than that specified in my Lease.They accept this is the case. They refuse to refund the monies they have overcharged me, for the years I have owned the apartments( six and seven years respectively). I have gone through their complaints procedure, but their position remains the same. They did assure me that I would be charged the correct percentage share in future. Since then I have received two Service Charge Invoices, for each apartment.I have been overcharged on each. I have asked them to send me amended invoices, but have heard nothing. Their level of customer service is unacceptable. I will be making a further complaint. I would urge anyone who owns an apartment, managed by Urbanbubble, or is in the process of buying one, to carefully check that the Service charge billed, correlates with the percentage specified in your Lease. If you find the Service Charge has been overcharged, I wish you luck in trying to resolve it, you'll need it!
Hi Jeanette. Thank you for leaving a review. Firstly I would like to apologise that you feel the service you have received has been less than satisfactory. As we mentioned in the response issued to your complaint, the service charge apportionment which had been billed incorrectly was due to incorrect information being provided to us when we were instructed at Victoria Mill. We felt the historic charges were not warranted to be refunded, due to the fact that the monies paid had been allocated to the service charge, which contributes to the running of the site, rather than directly profiting urbanbubble. We were however concerned to read that your service charge has since been billed incorrectly since your complaint. I have spoken to our finance team, and it appears that the service charge apportionment was changed for this years budget, however our system failed to pick up the change, which means invoices were sent out incorrectly. We are working to rectify this issue, and can only apologise for the huge stress and inconvenience we are aware this will have caused. We will of course refund anything you have paid which is incorrect since your initial complaint in October 2021. Alongside this, we were also concerned to read that you have raised this issue and not received any reply from the team. Please leave this with us, as we will investigate why you have not had a response, and issue you with confirmation once the correct apportionment has been updated fully on our system. Thank you
5/5
GoogleCarl was highly attentive and demonstrated professionalism.
Hi Danilo! Thank you for the great feedback. We're pleased Carl was so helpful and professional. We'll make sure he knows you've appreciated his service. Thanks from urbanbubble
5/5
TrustpilotAlessandra was really helpful and…
Alessandra was really helpful and efficient!
5/5
TrustpilotProfessional, Friendly, and Reliable Support
Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.
Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble
5/5
GoogleI live in William Sutton Building and it is so well maintained. The hallways and communal areas are kept so clean and smell lovely (i must find out the brand of the cherry disinfectant they use). When something needs fixing it’s sorted very quickly. We have a parcel locker system which is really great for days when we aren’t working from home. Honestly though much of the credit for my review has to go to Nick who does all the handy stuff and maintenance for the building. Nick has helped find my lost parcels , is always around for random questions and goes well above and beyond to make living here pleasant. He often sorts the parcels when delivery companies don’t use the lockers which we really appreciate. Whenever I see him he is cleaning, organising or helping someone! Thanks Nick, we really appreciate you and the work you do for us.
5/5
TrustpilotBethany was extremely professional and…
Bethany was extremely professional and resolved my queries promptly. I wish her continued success in the future.
Hi Herbert! Thank you for the lovely feedback! We're delighted Bethany could resolve your queries so promptly. She's brilliant at what she does, and we'll make sure she knows you've appreciated her professionalism. Thanks from urbanbubble
5/5
GoogleDear Esmeralda! I just wanted to say thank you again for all the help you give around the Heart of Media City, it really makes such a difference and I truly appreciate it. I hope everything is going well for you. Thanks again for everything you do!🌷 …
Hi Suzana! Thank you for the lovely feedback! We're thrilled Esmeralda's help at Heart of Media City has made such a difference for you. We'll make sure she knows how much you've appreciated everything. Thanks from urbanbubble
5/5
GoogleCarl was super helpful!
Hi Harshini! Thank you for your lovely feedback. We are please Carl could provide a great service. We will make sure he knows about your feedback. Thanks from urbanbubble
1/5
GoogleAvoid Urban bubble at all costs, they charge you for jobs that have not been done, tell you they are getting quotes for jobs and months later they say the same thing. They still like to increase the service charge each year when nothing ever gets done.
Hi Natalie, we're sorry to hear you've had this experience and feel this way. We always aim to progress jobs promptly and keep costs transparent. If there are specific concerns about charges or outstanding works, we'd welcome the opportunity to discuss them with you directly so we can look into this and clarify any issues. Please get in touch with us so we can help resolve your concerns. Thanks from urbanbubble
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