Urban Bubble London reviews

★★★★★ 1/5

Google

Reviews show a clear pattern - for tenants, abysmal & for landlords, 'ok'. But I would ask any self respecting landlord to avoid using this company to manage your building because they simply don't care about their tenants whatsoever and it's you who is ultimately being represented. Like so many other commenters, I share the exact same kind of problems showing its widespread throughout their operations and not just a few isolated incidents; Awful communication, dishonest with promises regarding the building, extremely rude and uncompromising staff. They're inefficient at dealing with problems and upon raising a concern with them, you will be hit with a wall of defensiveness as they look to shift blame on to anyone but themselves. They even damaged my personal property and offered no compensation. I have moved into a private property since and have been met by a house mate who had an equally bad experience with them at the very same building as me. At first I thought it was such a unique coincidence, but after looking at these comments, perhaps not..

XLRival · 27 August 2018

★★★★★ 1/5

Trustpilot

Very bad experience with them

Very bad experience with them. no response at all after I paid and moved in.

Dg · 23 May 2025

★★★★★ 5/5

Trustpilot

Highly recommended

Highly recommend. Thanks to Adeeb

Mohammed · 25 July 2023

★★★★★ 1/5

Google

I have never been so appalled by a tenancy service. I have been living at Norfolk House for 2 months, and I still can't shower after 11pm because they turn the hot water off, they promised the lift will be done in the first few days, it has now been 2 months (baring in mind I live on the 6th floor), they turn off the electricity and water for hours every few weeks and when trying to complain and ask for resolutions, they are rude and unhelpful. If you decide to live in one of their developments expect nothing but disappointment. They are a massive con and will take your money for a rubbish place to live. They can't even organise to put proper signs on each floor (currently have pieces of paper stuck to walls with the floor number on). DON'T EVER LIVE IN NORFOLK HOUSE. It looks nothing like the developers photos and you're just asking to be conned.

Laura · 10 January 2017

★★★★★ 1/5

Google

We deal with them from January unfortunately, we never received an invoice so we have chased them for it, but never received an answer, then in October we receive a letter from their lawyer for an outstanding balance. we disputed this of course as they never replied to our emails and they never sent us an invoice, after 1 month we were chasing for an answer and apologies just by their lawyer finally we received the invoice (printed just 1 week before) with still the wrong references on it..Apart for this another car parked in our parking space, for the first two days they said they cannot help us, but just after an email sent to a manager they replied and start to chase for a parking management, and just after one week the car left our space without consequence of course, because apart for an advise WE left on the car nobody cared and nobody knew who was the owner of the car. I can confirm this is not a good service but a just a waste of time...if you need any help they will never reply, they spoiled, with their totally unprofessional way to work, our pleasure to have a new house….and just for them we’d really like leave the building already

Francesco · 27 August 2016

★★★★★ 5/5

Google

Urban bubble have been letting my property for 3 years and have been responsive whenever I have needed them. I believe they are responsible letting agents and I would recommend them to others.

Ed · 21 August 2024

★★★★★ 5/5

Trustpilot

Precheckout inspection

Good service provided by Ali who came for an inspection. He was positive and clear on next steps.

Joel · 14 March 2025

★★★★★ 1/5

Google

Absolutely rubbish management company. So much so we've replaced them. Service charge bills constantly increased with no justification and a worsening service in return!

Alex · 16 December 2024

★★★★★ 5/5

Google

Just posting this to share my appreciation for Mark & Ste who do an absolutely fantastic job maintaining Peel Court. They're massively helpful and always take on any repairs/issues/concerns I've had. Recently Ste even answered the call whilst at home on a Friday afternoon to help me with my meter readings. Thanks so much for both of your hard work!

Danya · 26 August 2022

★★★★★ 1/5

Trustpilot

What a MESS of a business

What a mess of a business. No wonder they have all these awful reviews.I’m a landlord and my rent is late, not on time or not correct. Nobody will reply and if you do there is a passive aggressive response by some mid level lettings manager who is as useless as they come.Regret using them and urge others to flee the sinking ship!

Mohammed · 24 March 2022

★★★★★ 5/5

Google

I want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!

Henry · 27 January 2024

★★★★★ 5/5

Trustpilot

A+ customer service from Adeeb

Just wanted to pass on great feedback for Adeeb on how he's dealt with my outstanding rent issue. Prompt, well articulated replies, refreshing to see.A credit to Urban Bubble, the best property management company in the UK!CheersMike

Michael · 2 May 2024

★★★★★ 5/5

Trustpilot

A really good letting agency

So I had to get a new flat last minute and urbanbubble team was really good at helping me move in, they were flexible and very supportive. Really good for an agency

Ross · 5 December 2021

★★★★★ 1/5

Trustpilot

borderline criminals

borderline criminals taking rent and not giving it to me as a landlord, constantly saying there are 'technical issues' when really i think it is about keeping my money . DO NOT USE Urban Bubble.pathetic business if the only good reviews they get is from a caretaker being nice to people and asking for a review. embarassing for them

Truth · 10 August 2022

★★★★★ 1/5

Trustpilot

LOOK at the bad reviews

LOOK at the bad reviews. Not a bunch of fake ones like they have in other places.never work with or rent from urbanbubble- there is a reason they close offices and are probably going to go bankrupt absoloutly rubbish company ran by a bunch of incompetent people who will make error and error after error and charge you for the delight.

Delilah · 4 May 2022

★★★★★ 1/5

Google

Worst property management company ever. Doesn't respond to emails, issues all over the house left unresolved, and poor customer service. I would highly not recommend anyone to have their property managed by urbanbubble.

Mo · 26 June 2024

★★★★★ 5/5

Trustpilot

Professional, knowledgeable and efficient company

We were very skeptical about using urban bubble after reading some previous reviews, but decided to go ahead anyway. The company seem professional, knowledgeable and nothing was too much trouble for them. Thankyou

Andrew · 8 July 2021

★★★★★ 4/5

Google

I've been relying on Urbanbubble to completely manage my property for 5 years now. Reliable agents with good communication platform and responsive teams.

Zsldn · 20 November 2024

★★★★★ 1/5

Google

Wish there was a zero star option. Been trying to contact someone at urban bubble for weeks now as my tenancy is running out. Hands down, worst company i've EVER dealt with.

Abs · 26 June 2024

★★★★★ 1/5

Google

had an issue in the flat since may 2023 - Latisha has ignored correspondance since january 2024... don't answer the phone never get back to my voicemails.. not really sure where we go from here.

Glen · 27 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was very helpful in…

Charlotte was very helpful in addressing my concerns with good communication and knowledge many thanks

Rachel · 30 July 2021

★★★★★ 5/5

Google

Received an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.

Helen · 27 March 2024

★★★★★ 1/5

Trustpilot

I agree with other reviews

I agree with other reviews. Rubbish company run by a bunch of rubbish. Don't expect them to reply to your requests or emails. They also stole tenant's deposit and didn't carry out any repairs. Why does it still exist?

Wei · 13 December 2023

★★★★★ 5/5

Trustpilot

So friendly and helpful

So friendly and helpful, always there if I have any issues, they have so professionally and efficient, they are the best management team around Highly recommended.

Susan · 19 August 2024