Trusted Agent profile · London
★★★★★
796 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 796 reviews on two platforms, including 475 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolute cowboys
Trusted those cowboys with my flat more than month ago and still no tenants or viewings. They even managed to lose the whole set of keys for it . Looking for alternative now. Receptionist only taking messages and giving false promises.
1/5
TrustpilotAwful really.
Awful really.£50k overspend on service charge.Constant poor communication.Terrible cleaning service that costs a fortune.Building insurance premiums through the roof, that can only be purchased via the lease management sister company...Incorrect building insurance calculations.They hire gibbons to manage your building, look elsewhere
5/5
TrustpilotFive stars for adeeb at Urbanbubble…
Adeeb at Urbanbubble couldn't have been more helpful with the service I was asking for , he answers any inquiries immediately and try his best to keep any tenant or landlord comfortable .
5/5
TrustpilotUrban Bubble provide great service
Urban Bubble are great property managers and letting agents. They’re always on top of things, are professional and quick to respond, and I recently found Adeeb Ahmed extremely helpful when faced with a tenant issue.
1/5
TrustpilotNo Response, No Care
This company does not care about their clients. They do not respond to queries, do not interact with clients regarding issues reported and just ignore their tenants. However, they take their direct debit payment on time, without fail.
5/5
TrustpilotI love my new home with this company
I love my new home with this company. They have been available and very quick to sort all the papers.
Hi Tom. Thanks so much for leaving us a great review. We are happy you love your new home. Have a great afternoon, many thanks - urbanbubble
5/5
TrustpilotI went through the renting process with…
I went through the renting process with Mohammed and he helped me a lot through it all and answered every question.
4/5
GoogleThey found my new tenant very quickly. They are efficient, informative, and professional and inform me of progress.
5/5
TrustpilotVery professional
Very professional , quick, patient and efficient service. Always contactable and also there to discuss any matters that may occur. Adeeb Ahmed dealt with us in a very prompt and professional amnner would recommend.
5/5
GoogleQuite responsive letting team, and proactively promoting the apartment.
4/5
GoogleThe service received was efficient and effective. The staff, Adeeb, promptly attended to my issue which was resolved timely.
5/5
TrustpilotJohanne’s great service
I can’t fault Johanne’s service, she has been responsive, and reliable through my application process and I can’t thank her enough.
4/5
TrustpilotPrompt Service
The service received was efficient and effective. The staff, Adeeb, promptly attended to my issue which was resolved timely.
5/5
TrustpilotReally great experience
Really great experience. Smooth process from start to finish. They were fantastic, friendly and quick!Definitely would recommend
Hi Sally. Thanks for leaving us such a positive review. We are pleased you had such a great experience with us. Please do recommend us :) Many thanks - urbanbubble.
5/5
TrustpilotGreat
You know what, for a lettings agent urbanbubble have been great. I read some dodgy reviews but my experience with them has been really positive. Good communication and quick return of my deposit at the end, less a few deductions but lets be honest it was my fault
1/5
TrustpilotVery Poor Service
Very Poor Service. Property Owner in Burlington Square. Asked question about tenancy arrangement for more than 1 month. Up to this moment, there was no reply.
1/5
TrustpilotThe worst place to work for
The worst place to work for. The management is rude and treat people poorly. Also they treat overseas clients badly and treat local clients nicely. What a racism team leader
4/5
TrustpilotPrompt and effective response
I had received a Prompt and effective response upon placing my query which was very much appreciated
5/5
TrustpilotRent arrears follow up
The agent followed up and responded promptly as required.Mr Adeeb Ahmed well done
5/5
GoogleI never have to worry about my property. Very trustworthy team.
1/5
GoogleTwo years into a case of them trying to sort out the fire safety and cladding within Radcliffe House and still little to nothing done. It has become a farce and has left myself and the other leaseholders stuck with no end in sight.NegativeResponsiveness, Quality, Value
1/5
GoogleShocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
1/5
TrustpilotUrban Bubble are unfortunately the…
Urban Bubble are unfortunately the people we have to deal with for our leasehold appartment.They are appallingly communicators. Emails are misred, not answered, miscommunication between departments. Very frustrating.Be prepared to repeat yourself endlessly.
5/5
TrustpilotAdeeb from UrbanBubble is a star
Working with Adeeb from UrbanBubble has been great for us. He is very proactive and ensures payments are received from even slow paying tenants. Would recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
