5/5
GoogleDorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification!
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
796 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 796 reviews on two platforms, including 475 Google reviews rated 3.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotThey don’t pay back your deposit!!!
They are very quick to to send you deduction calculations and legal forms to sign, but then don’t return your deposit once the final amount has been agreed and legally signed by all parties. We moved out at the end of October and haven’t received our deposit back yet. We can only ask the onsite team, who can only confirm they’ve sent it to their finance team.From someone who works in finance, this seems like incompetence and total disregard for tenants.We are considering taking them through a formal dispute or small claims court to recover what they owe us.Ridiculous service.
1/5
TrustpilotDO NOT RENT WITH URBANBUBBLE
My son rented an apartment via Urbanbubble in Salford. He left the apartment in August and is still waiting for the return of his deposit. We cleaned the apartment thoroughly and left it cleaner than when he first arrived. We eventually agreed to let them take £120 for cleaning (absolutely absurd) but are still waiting for the deposit. We intend to start a Small Claim this week against Urbanbubble for the return of the deposit as they shouldn't be allowed to retain money that does not belong to them.I would urge anyone to avoid renting through Urbanbubble.
1/5
GoogleConstant issues with communication and basic maintenance of buildings and flats that they manage. Doors have been unsecured for months on end leading to a spate of burglaries. Living within their buildings has been a nightmare for many residents.
Agent replied · 25 August 2024
Thank you for leaving a review Max. I was concerned to see you were dissatisfied with our communication and basic maintenance. Please could you email info@urbanbubble.co.uk with some details as to the issues you've faced so I can look into this for you. Thank you
1/5
TrustpilotNO DEPOSIT PAID BACK FROM JULY 2022!
I moved out of my UrbanBubble managed apartment in July 2022 and after months of disputes through TDS, they still have not repaid our deposit back to us. One advisor is blaming the landlord for the delay, and another is claiming Urbanbubble sent the money to us at the end of October (we've received NOTHING) - No valid updates have been given to me or TDS of when we will receive our money back. The relevant ombudsman has been contacted and legal action will be pursued if we do not receive it back ASAP. It should not take nearly 5 months for the deposit to be repaid to us. Avoid at all costs - Impossible to contact and complete disregard for all emails I've sent chasing up with them.
1/5
TrustpilotIncompetent, unproffesional.
As a landlord with over 25 years experience I can honestly say Urban Bubble (Sales & Lettings) have been the worst company to deal with to find new tenants. Incompetence just doesn’t sum it up. They lost the first interested tenant. They put the wrong address on the agreement (which I’m still trying to get changed), They lost a set of keys, they hang on to rent and deposit, say they’ll call back and never do. Becci didn’t return any of the many messages I left on her mobile, or respond to my list of complaints. They refuse to pass on referencing information, believing they must get the tenants permission. Even with her permission they still haven't passed it on! Unbelievable! So unprofessional.On 30th October they will be STRUCK OFF (check at Companies House, number 09952059). My fear is that they’ll continue to trade under the umbrella of their sister company Urban Bubble Ltd, same director Michael Peter Howard.AVOID THIS COMPANY. There plenty of alternative lettings agents in Manchester.I'm now forced to make a claim on their Client Money Protection policy for the tenant's deposit they won't hand over so I can register it.
1/5
Trustpilot2 MONTHS AND NO DEPOSIT BACK
Had no choice in the change over in management company and never wish to deal with them again. Over 2 months and just ignoring absolutely everything and no deposit back whatsoever. Apartment professionally cleaned and new tenants already in - nothing back despite constant chasing so avoid at all costs.Anybody having the same issues simply use DPS's 'alternative dispute resolution' (ADR) service scheme who will be taking Urban Bubble to court for failure to return the deposit and actively ignoring all communication.Also reported the relevant ombudsmen and legal action is underway. Very frustrating to go through this but compensation will be sought out as well.
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
3/5
GoogleMark always provides meter readings in a timely fashion, pretty much with a few hours of the request every single time! 5 stars for him. In terms of urban bubble, we have been pretty disappointed with the handling of the construction work on our building with respect to communication about the delayed timelines.
1/5
TrustpilotAvoid at all cost, I beg you.
I cannot begin to emphasise how incompetent, useless, and terrible the team is here. I had to clean cat poop out of the carpet when I first moved into an already filthy flat, along with mold, dirt and animal hair. You wait literal months, 6months+, for things to get fixed. They have no follow up on anything - you have to chase them.Also, I moved out over a month ago and they still haven't made any moves to give my deposit back and refuse to answer the phone or emails or voicemails.
1/5
TrustpilotThese guys are the worst
These guys are the worst, most incompetent embarrassment of an establishment who don’t have a clue what to do except threaten and demand with little to zero communication with anything no matter how urgent. Disgrace of a property management and should be removed from the building. The best part about the building is leaving it knowing I don’t have to deal with them ever again.
1/5
GoogleTerrible management of Alpha house Northampton. No response to issues raised. Building looks tired. No maintenance. Leaks everywhere in building. No proper cleaning service. Whole site is dirty. Lifts are playing up. Front doors do not open. Subcontracted staff on site are in the dark as to what’s going on. Service charges very high. It’s a shambles
5/5
GoogleSince buying our flat in 2017 we have been very satisfied with Urban Bubble in their management of the building, communications and in dealing with any issues that have cropped up. However it is the property team’s efforts in dealing with the fire safety issues discovered following the Grenfell fire that we have been most impressed by. The property team have worked tirelessly on behalf of the leaseholders with professionalism and commitment to apply for and successfully secure funding from the government’s Building Safety Fund for the remediation works needed. It was such a relief to hear that the application had been successful and we are immensely grateful to Gemma and Kaleb in particular for all their hard work and dedication.PositiveProfessionalism
5/5
GoogleUB worked tirelessly on our cladding issues/funding application over the last couple of years and we recently got the positive result we all wanted. We were clearly kept updated during the process and I had every confidence they were fighting our corner/exploring every option for us, on a matter of great importance/complexity. Can't thank them enough for all their hard work and I look forward with working with them over the coming years, as they continue to manage our block.
5/5
GoogleExcellent, tireless work from this company since they've taken over management of the Advent House blocks in Manchester. I'm not sure if it will stay their finest hour, but it will be pretty difficult to surpass the full funding grant they have recently achieved from the Government to cover cladding removal and all associated works within the development. In fact, having recently found out they will also let and manage my flat I'll soon be saying farewell to my current agents. Keep up the good work! Many thanks ! Chris. (Owner and Landlord)
5/5
GoogleJohn came to our flat and was professional, helpful and efficient at solving our problems. He also always responds to our queries and goes above and beyond to help us out. Excellent service!
Agent replied · 25 August 2024
Thank you Matthew, really appreciate the great feedback.
1/5
TrustpilotThis company shouldn't exist
Currently buying a house and for some reason urban bubble are named on the lease. They do not manage the property at all but as they are named on the lease we need them to sign a form. It took 2 months for them to get back to us about who they were and what they do... It turns out they do nothing. Now it's been two weeks waiting for a form to be signed. How long does that take! If it is not done within the week we will be homeless as we're moving out of rented accommodation buying our first home. It is unbelievable that this completely useless company has the ability to make me homeless via their utter incompetence.
1/5
Googleone of the worst property management companies I have ever worked with, very unprofessional, worst communication ever, No customer satisfaction at all,, they are not honest and try to rob you at any chance with NO one cares to set records straight. Avoid dealing with them at all costs!!
5/5
TrustpilotPromptly solved rent arrears
Promptly solved rent arrears. Thanks Adeeb! Great job.
5/5
TrustpilotAdeeb has been both very patient and…
Adeeb has been both very patient and helpful for the issues I faced while communicating. Thank you!
5/5
GoogleA really easy process in renting a flat via urbanbubble - Louise in particular was super lovely and helpful when answering questions and Jo the manager has been very attentive too. :)
5/5
TrustpilotAdeeb Ahmed Exceptional Property Manager: Efficient and Excellent Communicator
I would like to take a moment to express my sincere appreciation for the outstanding property management services provided by Adeeb Ahmed. I was impressed by his clear and prompt communication and his remarkable efficiency in handling unpaid rent issues. Thank you, Adeeb! Your efficiency and excellent communication skills have made my experience as a landlord significantly easier and stress-free.
5/5
GoogleI Moved into an apartment a couple of months back and Urban Bubble have been great. I requested for meter reading from Ste and within the next morning he sorted it for me. I'd Highly recommend using Urban bubble to anyone.PositiveResponsiveness, Quality, Professionalism
Agent replied · 8 January 2025
Thank you for the review, Jason! It's great to know Ste was on hand to help with the meter reading!
4/5
TrustpilotWoolf like to thank the team Great Efforts especially…
Woolf like to thank the team especially Adeeb for the constant follow up of the rent arrears. Keep it up 👍
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