Trusted Agent profile · London
★★★★★
795 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 795 reviews on two platforms, including 475 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)
1/5
Trustpilotwould not recommend for a 1st time…
would not recommend for a 1st time tenant, a very unorganised company i got told the day of my move that there was multiple faults and to move in the following week, upon moving in there was leaks, missing keys for back doors along with other problems that should of all been picked up on before moving in. overall the staff were unhelpful and unorganised. we found ourselves passed around teams with no one fixing issues.
5/5
GoogleMy apartment block is managed by Mark and Ste from Urban Bubble. They have always been so helpful and on-hand to assist with anything around the grounds. They go out of their way for residents, who are always greeted with a smile and good mornings every Thursday. Keep up the good work and thank you.
Thanks Gabriela, always lovely to hear Mark and Ste are doing a great job!
1/5
GoogleThe worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.
Hi Rhiannon. Thank you for taking the time to leave a review. I was very concerned to see that you have been struggling to garner a response from the team. Please could you send an email to complaints@urbanbubble.co.uk to allow me to rectify this. Thank you
1/5
GoogleAbsolutely shocking maintenance company, avoid at all costs. Worst customer service I’ve ever come across, no value for people. Constantly ignore you, don’t try and fix things with any speed, overspend on areas without adequate quotes, expertise are zero. If buying an apartment managed by this company, DO NOT BUY you’ll regret it instantly!!!
Hi Simon. I am sorry to hear of your dissatisfactions with our service. I would like to look into this in more detail please, so would appreciate it if you could send an email to info@urbanbubble.co.uk with some information about which building you live in and some of the issues you've experienced. Thank you.
1/5
TrustpilotAVOID
AVOID. COMPANY IGNORES ALL CALLS AND EMAILS HAVING TO RAISE DIRECTLY WITH THE TDS TO GET DEPOSIT BACK SAID WE WOULD HAVE IT " BACK IN 10 DAYS " AND THEY JUST LIE. NO INTENTION OF DEALING WITH IT AND DONT HAVE THE CAPACITY TO DEAL WITH A COMPLAINT OR PROCESS THE REFUND CLEARLY. AVOID AVOID AVOID
5/5
GoogleJohanna, Mo and Tomi, were so helpful on my recent move. I’ve moved house 15 times and this was by far the smoothest move ever. They were all so quick to reply, honest and transparent, and reassuring throughout. Above and beyond.
5/5
TrustpilotAdeeb Ahmed
Adeeb Ahmed , was very efficient in responing to our query and dealt with it immediately to our great satisfaction . Thanks Nihal ( Mas Holdings )
5/5
GoogleCarl has fixed my blind, he is professional and great
5/5
GoogleCarl came to do some maintance in my apartment thanks！
5/5
GoogleCarl came to do some maintenance in my apartment thanks
1/5
TrustpilotDEPOSIT NOT RETURNED
I have been waiting for my deposit to be returned after moving out 9 months ago in August 2022. A document was signed by all parties stating I was owed my full deposit back and since have ignored all of my emails and phone calls. I ring multiple times every day and have sent more emails than I can remember and still no response. AVOID renting with them at all costs the experience has caused so much stress.
1/5
TrustpilotEvil company with no customer service skills or compassion
Terrible customer service. Emails are consistently ignored and any responses only distract you until the office is closed for the weekend to buy themselves some time. Have been trying to get my deposit back for over 2 months. We were great tenants with absolutely no issues, they tried to take money off our deposit for no reason and have stalled returning it to us for months. They ignore us on a daily basis and the fact it’s taken so long to return our deposit has significantly impacted us mentally and the company has shown absolutely no compassion or care. Do not recommend at all.
1/5
TrustpilotThe worst letting agency I have ever…
The worst letting agency I have ever encountered as a landlord. My flat in Manchester city centre suffered from long vacancy period because the agency didn´t start looking for tenants until the existing tenants moved out. My emails and calls were mostly ignored. According to the last check out and check in report, it showed the apartment had no damages (as a result the previous tenants´ deposit was refunded). The moment the new tenants moved in, I received requests for various repairs amounting to GBP 700 on items that were shown as fine in the checkout and check in report. The apartment and furniture were only 2 years old. The agency never picks up calls and doesn´t answer emails. When I inquired about the missing rent payment, that was ignored as well. I spent numerous hours chasing this agency and it created tremendous emotional distress on me as I live overseas.
1/5
TrustpilotUnprofessional staff who do not do…
Unprofessional staff who do not do checks or investigations before replying. Joe from Property Letting Management requires further training to ensure that all payments receipts are checked before responding to emails. Please take the negatives reviews on here seriously before deciding to rent with Urban Bubble. I do not write reviews but my experience with this company has negatively impacted my life.
5/5
GoogleCarl has done wonderful job nice and clean
5/5
GoogleA professional management company which handles all the issues related to leasing. Questions are answered quickly and clearly. The staff which handles my case, Ms Lei Gao, deserves special mentions. Her commitment to providing exceptional customer service are truly commendable.
Thank you so much for taking the time to leave a review, and for the special mention to Lei!
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
1/5
TrustpilotUrban Bubble, what a dreadful company.
What a dreadful company to use. I have just had a tenant leave one of my properties without doing a handover check. Instead, they where told to drop the keys off at the management office when they vacated the property. Madness! They are very poor in communication, and when you want someone managing your property, regular communication is paramount. Please avoid at all costs, they are money grabbers.
5/5
GoogleDorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification!
5/5
TrustpilotEmma was a fantastic help in getting us…
Emma was a fantastic help in getting us moved in :)
1/5
GoogleFraudsters, pressuring directors to sign off on accounts where they've been incompetent and/or moving around money. Hugely mismanage their properties, currently failing to run a spa, leaving parcel rooms open to thieves, no concierge service, all amenities broken, intentionally shutting off bin chutes to increase pressure. Do not use.
5/5
GoogleI live in a block managed by Urban Bubble. It's always lovely to see Mark and Ste each week when they visit as they are so helpful and friendly. They really go above and beyond to deal with the unpleasant mess often left in our bin store!
Thank you for leaving a review Liz. Will pass on your kind words to Mark & Ste!
1/5
GoogleThe worst letting agents you will ever come across... stay away at all costs or be prepared for an absolute nightmare. They ignore your calls and emails at all costs, making it impossible to get hold of them, such is their staggering sense of unprofessionalism. Do not rent through them or they will make your life a living hell.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
