Urban Bubble London reviews

★★★★★ 5/5

Google

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

MOON · 23 November 2024

★★★★★ 1/5

Google

Do lots of research on urban bubble before starting a tenancy with them. You'll need to be very aware of your rights as a tenant to be able to get your deposit back from them, as they will do everything they possibly can to avoid paying out. I wasn't able to submit a review with zero stars so that's why they got 1

Chris · 26 August 2023

★★★★★ 5/5

Google

I live in Phoenix in Manchester City centre and the concierge service is run by Urban Bubble and they provide an amazing service here. In particular our concierge Paul Duffen always goes above and beyond in his role, he’s always got a smile on his face, a friendly conversation to be had and will help in any way possible when I have queries.

Ryan · 26 August 2023

★★★★★ 5/5

Trustpilot

Thanks so much for Xavier’ s kind help

Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful

周越 · 16 June 2026

★★★★★ 1/5

Trustpilot

Awful

Awful, UB are unable to manage accounts, recently hit with a 334k overspend for 2023, same thing happened year before albeit 100k that year. It’s absolutely ridiculous. Can’t contact property manager ‘This email address is no longer monitored, please contact customer.supoort at urbanbubble.co.uk with any queries’They cant even spell support right in their incredulous auto-response directing to a faceless mailbox from which at worst no reply will be received and at best a response not addressing any of the points and questions asked will be sent from a mindless drone. Absolutely awful customer service.

Resident · 27 June 2024

★★★★★ 1/5

Google

PARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.

Samuel · 26 June 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. They will allow other homeowners/landlords to destroy your property and refuse to help, claiming they “didn’t see emails” and “it’s not their problem”. Avoid at all costs unless you want your property to be ruined and turned into a safety risk. Maybe when our floor falls through they’ll act with a bit of urgency…

Izzy · 26 August 2023

★★★★★ 1/5

Trustpilot

Unsafe, Poorly Managed, and Ignored by Urban Bubble

I have lived in a building managed by Urban Bubble for about two years, and my experience has been overwhelmingly negative. Despite the building being less than three years old, the quality of management and response to serious safety concerns has been deeply disappointing.

Erwin · 4 October 2025

★★★★★ 5/5

Trustpilot

I have had a great deal of frustration…

I have had a great deal of frustration with this company in the past but service and support recently from Adeeb has been excellent - swift, helpful and supportive. thank you

Ant · 27 June 2024

★★★★★ 5/5

Trustpilot

Letting with Mohammed Farouk

Letting with Mohammed FaroukWonderful experience finding my new apartment. Urbanbubble provides the best quality service. Would totally go back for another apartment. Agents were top notch and really are the best in the field.

Mao · 25 April 2024

★★★★★ 5/5

Google

Very reliable agent, my property manager is Adeeb Ahmed, who is absolutely responsible and trustworthy. He update me on the flat situation regularly. If the tenant has any concerns he will proactively communicate with him. To manage the late rent payment or arrears, he will communicate swiftly with tenant to find out the details of any late payment and give me good advice to manage the situation. Very happy with the service so far

J · 24 August 2024

★★★★★ 1/5

Trustpilot

Bad experience

I have an apartment rented out and with block management by this company. It is a nightmare for me. Service Charges suddenly increased due to overpayment to contractors and for the letting contract, money was deducted from rental income without reasons. My property was very poorly managed.

Henry · 14 August 2025

★★★★★ 1/5

Trustpilot

Incompetent accounting, false arrears notices.

They issue arrears notices for false debts. Blaming ‘system error’, I received arrears notices for my service charge. 1) The ‘overdue’ portion had been paid, but their system could not net off debits and credits. Not sure how you manage a business if you can’t manage a payment ledger. 2) They never issued an invoice for the money due. How can we pay invoices that aren’t sent?They say to phone them, but it’s straight to voicemail. No callback. Slow to email back. Incompetent, we are aware of UB withholding services due to low building management funds- if they invoiced properly and were transparent they wouldn’t have this issue. They are shady on their spending report on leaseholder funds.Don’t bother with them.

John · 7 May 2024

★★★★★ 5/5

Trustpilot

10/10 experience with Johanne :)

Our letting agent Johanne has been absolutely incredible in helping my boyfriend and I secure our dream flat!!Super quick and efficient with everything which is something you rarely get with letting agencies 😂

Millie-Rose · 16 April 2024

★★★★★ 5/5

Google

I appreciate very much for Mark's service in Albert House. He is very responsible and quick respond. If he is on leave, he will arrange his colleagues to respond my requests. He is really follow through his work and duties. A great compliment is given to him here. Nice attitude and good job at all time. Well done, Mark.

Dara · 26 August 2023

★★★★★ 1/5

Trustpilot

Terrible!!

Terrible. Just take note of all the reviews. Such a toxic business with a toxic owner and their toxic wife and little crew of yes people. A poorly performing business that without legal and general would have gone under years ago. The owner is arrogant and thinks he's amazing for running an average to poor business that has been propped up by a large business.No wonder the owner looks ill all the time and depressed

Lee · 22 July 2024

★★★★★ 5/5

Trustpilot

Housing Agency-Johanne: Exceptional Marketing and Successful Rental Offer

Johanne has demonstrated exceptional professionalism and expertise in updating the marketing pictures of my apartment. Their attention to detail and effective communication resulted in a successful rental offer during the non-peak season. They showcased the property's best features, capturing its true potential and making it stand out among other listings. Their timely execution and strategic marketing strategies targeted potential renters, leading to a rental offer. Throughout the process, their team displayed a high level of knowledge and experience in the real estate industry. Johanne's outstanding performance and dedication make them a valuable choice for anyone seeking reliable and efficient real estate services. I highly recommend their services for their ability to achieve positive results.

Lau · 19 April 2024

★★★★★ 5/5

Trustpilot

Johanne was brilliant!

Johanne was brilliant got everything sorted so quickly and we secured are flat within the day, great service and polite lady- WhatsApp platform was perfect for communication too!

Rachey · 28 June 2024

★★★★★ 1/5

Google

Absolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!

Rosetta · 27 March 2024

★★★★★ 5/5

Google

Mr. Carl from the maintenance team helped me today with a door issue. He was very friendly, helpful, and quick, and even insisted on cleaning up the sawdust afterward. Thank you so much Mr. Carl

Jana · 19 November 2025

★★★★★ 1/5

Google

We have owned an apartment in Clarence Mill for just over a year. So far we are deeply unimpressed by Urban Bubble. They are slow to answer emails, make promises over the telephone which are not kept. When they do react to emails it is as if they do read them properly. I have found myself repeating myself a lot, and still getting nowhere. Here’s hoping for better.

Angie · 26 August 2022

★★★★★ 5/5

Google

Had a fire alarm problem at Briarfield Court recently; constant beeping noises in the corridors. The next day Mark had a look and the fire alarms were updated, only then we realized there were even more beeping alarms in the loft! As well as sorting out this rather annoying problem Mark also sorted out a faulty light outside my front door on the same day. Fast, efficient service

Daniel · 26 August 2022

★★★★★ 5/5

Trustpilot

Great customer service from Rose!

Rose has been an angel and superstar.

Andrew · 14 April 2025

★★★★★ 1/5

Trustpilot

No customer support

My email about missed ‘fire door’ visit has been ignored for days now.

Damian · 6 August 2025