1/5
TrustpilotNot all the key workers good enough.
Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
795 reviews across 2 platforms
Smugglers Way, London, SW18 1EW
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Smugglers Way, is rated 3.3 out of 5 across 795 reviews on two platforms, including 475 Google reviews rated 3.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI had a horrendous experience when the drain under my flat blocked and water came into the property. I had to be relocated to a hotel for five weeks until the property was ready to move back into. Emma and the team truly seemed to appreciate the fact that this was my home and that the situation was distressing and they went out of their way to get everything sorted out as quickly and efficiently as they could. They kept me informed as to what was going on and the contractors they used were excellent. I was very impressed with the service they provided.
5/5
GoogleI would like to thank Urban Bubble for the excellent service since they took over the Management Contract for City Point 2 in Manchester. They have excelled with a high quality and professional service. In addition the Management of the very complex Fire Safety issues and their handling of the claim for funding from the Government Safety Fund has been exemplary. Many thanks.
1/5
GoogleWould rate 0 stars if I could! DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehumidifiers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
1/5
GoogleI would truly give this company no stars if I could. DO NOT RENT AN APARTMENT WITH THEM, they’re incompetent and just thieves at this point! We had to vacate the property early due to a leak in the bathroom (caused by faulty fixtures under the bath) that spread black mould all in the bedroom. This leak wasn’t identified properly for weeks due to the useless companies they hired to fix it and it took over 2 months for them to organise anything, advising there is nothing they can do for us and we had to stay in the apartment which was severely affecting our health. After months of negotiations they confirmed the landlord would pay back monies to us for a (very small) reduction in rent and pay for the increase in electricity bill (as they provided dehumidifiers for us to use night and day to dry out the room and originally tried to say they wouldn’t pay for the increase in electricity as we couldn’t prove it was due to the industrial dehumidifiers 🤯). We still haven’t had this money paid back to us and we left the property over 2 months ago. Happy to name and shame the landlord too as she is just as much at fault for not sending us the funds. At this stage we are still waiting for our deposit back, we handed our keys back 8 weeks ago. They claim they are waiting on costings for a bit of cleaning of a skirt board etc… this was their last contact nearly 3 weeks ago. Our emails and call back requests go ignored. Megan who is our ‘manager’ of the property acts like she’s ghosting us from a bad date, just truly incompetent and doesn’t care. We’ve submitted a formal complaint which again has gone completely ignored and we have waited over and above the 15 days requested. We didn’t want to get to this stage but we are at a loss of what to do?! How do you get your money owed back from these cowboys?!
5/5
GoogleExcellent Service, Quick Turnaround and Clear Communication I recently worked with the letting team of Urbanbubble and was thoroughly impressed with their efficiency and transparency. From the moment the previous tenants moved out, they managed to find new tenants and complete the entire process in under a month, a remarkable turnaround! Throughout the process, their communication was clear and timely, keeping me updated on every step without any confusion. I truly appreciate the professionalism and effort they put into ensuring everything went smoothly. Keep up the good work!
1/5
TrustpilotJust so crap!!!!!!
Just so crap!!!!!!! We moved out over a month ago. Signed all the deposit release documents over 10 days ago. Still no deposit back!!! They say it’s been moved onto their accounts team who they apparently have no contact with so don’t know when we’re getting the deposit back. It’s an absolute JOKE. All I have heard is awful things about them. If you want an easy time at the end of a tenancy where you’re not having to constantly chase them and ring them, do not go with urban bubble.
5/5
GoogleNick is very helpful and friendly around the building. He does a top job and is a top guy.
1/5
GoogleIf you're dealing with Xavier - just don't take the property. He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition. It's clear hes never worked in property before and hasn't received any form of training. As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
1/5
TrustpilotWould rate 0 stars if I could!
Would rate 0 stars if I could!DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehunidifers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
1/5
GoogleHas been 4 months since we moved out of the property and they owe us at least £1100 that they have not returned. Every email and call gets ignored. Owe my roommate money from a faulty door handle they told her to call a specific locksmith stating she would be refunded the cost and 6 months later still nothing. Absolutely unacceptable
Agent replied · 25 August 2024
Hi Georgia. Thank you for taking the time to leave a review. It was concerning to read that you felt you were still owed money from your tenancy, despite moving out sometime ago. Please could you email details of this to complaints@urbanbubble.co.uk so I can look into this. Thank you
1/5
GoogleThe worst, most unprofessional, unresponsive, negligent, disgraceful to the phrase 'management company'. Urban bubble should be dissolved as a company. They do not respond to urgent emails, with staff that are extremely rude and not willing to do their jobs. No communication in house between staff members when responding to query's. You lot are an absolute joke and I hope you get shut down. Will be contacting the housing ombudsman rather than liaising with them directly going forward.
1/5
TrustpilotDisgusting, No customer service - AVOID
Urban bubble has been a diabolical estate agent, their customer service is beyond poor. After various issues with check in and deposits, I arrived to a FILTHY apartment which had clearly never been cleaned, there were personal items from the previous tenant still in the bin, a false nail left in the kitchen sink, extractor dripping with grease and broken furniture. On top of this, the house was covered in cockroach traps, I was completely unaware of the issue before I agreed to take the flat. Due to it being a Friday afternoon, I didn’t hear anything from Urban Bubble for three days. Since then, their support and communication has been abysmal, no compensation for the hours of cleaning and hiring of equipment in order to clean the flat. My boyfriend also lives in the same complex and rented with a different agent and has had no issues, I would avoid Urban Bubble at all costs!
5/5
GoogleExcellent customer service, very helpful in sorting out our maintenance issues !!
Agent replied · 23 November 2025
Hi Sehrish! Thank you for taking the time to leave us a review. We're so pleased we could help sort out your maintenance issues. Excellent customer service is what we aim for, and we're glad we could support you. Thanks from urbanbubble
1/5
GoogleIf you're dealing with Xavier - just don't take the property. He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition. It's clear hes never worked in property before and hasn't received any form of training. As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
1/5
GoogleThis agency is SHOCKING. Liaised with someone called Zak the whole time who was equally diabolical and doesn’t have a clue what he’s doing. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and claimed they had arranged for the property had been deep clean fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls despite still withholding the full £1400. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
1/5
TrustpilotThis agency is SHOCKING - Zak Houghton
This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical. It’s scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and he claimed they had arranged for the property to be deep cleaned for a fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls including rejecting my calls and sending them to voicemail but then answering my partner’s call immediately after (due to not recognising the number), this was all whilst still withholding the full £1400 deposit. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
5/5
GoogleA big thank you to all the Building Services Assistants we have encountered at Parkside over the past decade. They have always been professional, courteous and knowledgeable. More recently we'd like to mention the customer service that John Adams has provided. He has responded to our email requests in a consistently timely and friendly manner. Keep up the good work John.
Agent replied · 25 August 2024
Thank you Fiona!
4/5
TrustpilotAdeeb at Urban Bubble alway replies to…
Adeeb at Urban Bubble alway replies to my emails promptly and is very helpful.
Agent replied · 23 October 2025
Hi Marie! Thank you for your feedback. We’re pleased to hear Adeeb has been helpful and responsive. We’ll be sure to pass along your feedback to him. Thanks from urbanbubble
1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again
2/5
TrustpilotAn Amazingly Average Company
(Urbanbubble - First Trustpilot review) Urbanbubble took over the management of the mill in which I reside, over a year ago.Unfortunately the service I have experienced so far, has been at best average, though most of the time incredibly poor.The awards they win, appear to be profit based.Definitely not pertaining to the service they provide for their customers.The majority of the customer service team I have come across, have been terrific. Though the management team, and overall running of the company, not customer focused.Truly a case of ..Lions led by Donkeys ..
Agent replied · 14 June 2024
Hi Stephen. We are sorry you feel this way about us, we want to get to the bottom of your concerns so have reached out through this platform for more information. The awards we have won are based on service and are, more often than not, judged by our customers. We are pleased to read you think our customer service team are terrific though, customer service is at the heart of everything we do. Do you mind giving me a call to discuss your management concerns? Many thanks- urbanbubble.
5/5
GoogleMeeting Mark, the building manager today made my first day at Vantage so smooth.He was super helpful,patient. Though his duty hours were over, he took the trouble showing me around(got all meter readings),car park,ensured I had got a few sets of keys.Arranged for rubbish removal(mattress,etc) in a short time.Many loose ends tied in one day.Cannot thank him enough.Very efficient.
Agent replied · 25 August 2024
Hi Bidisha. Thank you so much for the wonderful review, so glad Mark was of such great assistance to you!
1/5
GoogleTry to avoid any property managed by this company. Reasons: 1. Increase management fee 25% last year , I was told by another property owner. 2. Even I have sold my property and sent them all the information of the new owner, they kept chasing me management fee. I mean after selling property for 8 months.
Agent replied · 25 August 2024
Hi. Thank you for leaving a review. I am sorry that you have had a negative experience. Please accept my apologies, however we are unable to change service charge invoice addresses until we receive confirmation from Land Registry for the change of ownership. Once we have this, our system is updated automatically, and you would no longer receive invoices and chasers. If this issue is still occurring, please email postcompletions@urbanbubble.co.uk and we will do our best to check this with Land Registry. Thank you
1/5
GoogleNever ask these gold diggers to manage anything, they need 3 year of training minimum to realise how to do their job. If you hear the name urban bubble just run. I would be embarrassed to work there… actually feel bad for the staff as their cv will be ruined now after their recent transgressions and manipulation tactics. Never hire anyone who works here as they don’t abide by honesty and ethical principles.
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Tell us what you need and we'll put you in touch. Urban Bubble hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
