Trusted Agent profile · London
★★★★★
327 reviews across 3 platforms
16 Lordship Lane, London, SE22 8HN
Part of Truepennys Property Consultants, see every office.
Truepennys Property Consultants's office in London, at 16 Lordship Lane, is rated 4.5 out of 5 across 327 reviews on three platforms, including 269 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Truepennys Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleOlivia at Trupenny as truly been an exceptional agent to deal with. The title Property Consultant is suitable, she has advised, consulted and been very supportive. She's also the most responsive property agent I have ever dealt with! Really grateful to have had such an easy process.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had a fantastic experience buying a property with Truepenny's. As a collective team, they are very helpful and Connor handled the house purchase expertly. Proactive, efficient and personable - Connor was brilliant to work with and moved things along at key stages of the process. I would highly recommend Connor and Truepenny's!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them, don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.
5/5
GoogleI have used Truepenny's Estate for the past 10 years as letting agents for my properties in East Dulwich se22 8hj and have a really had good service . But this time i have received an excellent service from Ms Astha Patel . She has dealt with all the admin paperwork required promptly and delivered hard copies of the various documents when requested . Excellent addition to the truepenny's wonderfull staff in East Dulwich .👍 Mr J Patel ( Not being biased here at all , credit where credit is due )
5/5
TrustpilotI had an absolutely amazing experience…
I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage. I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!
5/5
GoogleAstha and Sarah Jane have been exemplary in their service, interpersonal skills, promptness, and attention to detail.
Thank you, Pav, for your wonderful feedback! We’re thrilled to hear that Astha and Sarah Jane provided you with exemplary service. Their dedication to prompt communication, attention to detail, and excellent interpersonal skills are qualities we truly value. We appreciate your kind words and look forward to assisting you again in the future!
5/5
GoogleExcellent Services. I just rented from Truepenny's. My agent Connor is professional, flexible, understanding, and very helpful indeed. The renting process went very smooth. I particularly appreciate Connor's communication. He always provides the timely update; even when where was no update he still makes effort to let me know when I can expect from him. Excellent service, I will recommend TruePenny's.
5/5
GoogleTruepenny’s were great throughout the purchase of our property. We had Connor to support us and he was fantastic. Always there on the phone or email to help answer any of our many many questions. He also helped us with chasing our solicitors to get the move to happen on time (thank goodness). I would definitely recommend using Truepenny’s, a very professional, helpful and friendly team. Thank you.PositiveResponsiveness
Hi Bethany, Thank you for your review and kind words. Congratulations on the purchase and hope you have a lovely time in your new home! Glad to read you were happy with our service. Best regards, Connor & the team
5/5
GoogleJust been switched over to Truepenny's as my management company for my rental property and all has been far more positive than the previous one thus far. Sam El Jani has been great, responsive and helped with any issues we have had!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSam from Truepenny's was helpful, knowledgeable and kind throughout the process of securing our flat and moving into our new home. Sam has been a pleasure to deal with and has made the process a lot more seamless! Would highly recommend Sam and Truepenny's!
5/5
GoogleFirst class service from all the staff at True pennies estate agents Albert is one of the estate agents who went above and Beyond his duties to help our family during this difficult time as we were selling the family home due to Bereavement. I would highly recommend True pennies as the only estate agents to deal with in south London
1/5
GoogleIt has been an absolute nightmare dealing with Truepenny’s. My brother and I were looking to rent a place through this agency and the whole process from signing a tenancy confirmation to the reference checks was terribly stressful. Firstly, despite agreeing on an amount for the rent, we were sent a tenancy confirmation letter to sign which was £50 more than what was confirmed. We spent days going back and forth where they tried to get more money out of us and when we refused and threatened to pull out, they accepted our initial offer. Pure greed. Another hugely concerning fact was that despite us sending the holding deposit and finishing the referencing checks, we are informed the day before the move-in date that the landlord decided to remarket the place (while our holding deposit was with them!!). Communication was extremely poor throughout and no reasons were given at all for why that happened. Absolutely criminal. It really proves why estate agencies need to be regulated and kept on a leash. I highly recommend avoiding this agency and renting through someone else. You have been warned.
5/5
GoogleWe recently sold our house through Truepenny's. They greatly helped us out at short notice. We were up against a deadline to sell and had started the process with another agent who unfortunately appeared to have unforgivable shortcomings. The Truepenny's team, on the other hand, were consistently professional, competent, effective and pleasant. The process wasn't without its challenges, as a first buyer pulled out due to funding issues. In the end though, we sold our house, over the asking price, in a challenging market. From accepting the second offer, to completion, was just over 6 weeks. All much appreciated and recommended.
5/5
GoogleTruepenny's are really great. Everyone I have worked with in the office has been great. Most recently Chris who does the management service for my rental property is excellent - very responsive and always gets things sorted and a good guy. I have also had very good dealings with Conor in helping with sales and lettings. They come across as authentic, polite and honest people and professionals, and avoid some of the behaviours that other estate agents dont always have a good reputation for.
5/5
GoogleFive Star Agents and Agency We recently purchased a property with Truepenny's help and guidance. As first time buyers we had a lot to learn and they were always there to help us with the process. They helped us negotiate the price, get the right people to do the surveys, etc. and we're truly thankful to them for their patience and professionalism. Personally what I really like about Truepenny's is that they did not look the sale as a pure financial transaction and they stood along side us all along. Also when we finally purchased the property they were very kind to offer us their help to find builders and they even kindly accepted to keep our keys for us while different builders come and go. They have been the best and we were really lucky to have found them. Wish them all the bests and we definitely stay in touch
5/5
GoogleI used Truepennys for the sale of my property and would highly recommend them. Connor and Wallace were incredibly professional and communicative throughout. A pleasure to work with!
5/5
GoogleKyley, Connor and Wallace were incredibly helpful throughout our whole selling process - efficient, professional and proactive. Would highly recommend this estate agent for property sales. Sarah
5/5
GoogleFab experience buying a house. Alex was really great and once the offer was accepted Wallace saw the sale through. Smooth process, friendly, responsive. Would definitely recommend.
5/5
GoogleSarah Gillett was SUPER helpful and really listed to what my wishes were for my limited budget and desired location. Buying a property can be a confusing process and she really helped to simply this and guided me in the right direction. Can't recommend her enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex was really helpful while assisting us with moving into our new property; he was responsive, knowledgeable and made himself available for us whenever we had any requests or queries. This has made our moving process run really smoothly and we're grateful for all the help we received!PositiveResponsiveness, Professionalism
5/5
GoogleAs a landlord I have been using Truepennys for many years. Their level of service to me as the landlord and to my tennents has always been first class. I would highly recommeded their services. I consider them to be fair and honest. All the staff are very friendly but generally I have mostly dealt with Albert Satt S
5/5
GoogleThe Truepenny's team worked very hard to help us to sell a property recently and kept working efficiently during the pandemic and the lockdown. Special thanks to Connor to communicating very well with both parties to close the deal as it's been a particularly difficult time for both sellers and buyers.PositiveQuality, Professionalism, Value
5/5
GoogleThe whole team at Truepennys East Dulwich were brilliant, especially Connor and Wallace. They gave us sound advice, were very quick to respond to queries and were patient with us!
5/5
GoogleWe have had a wonderful experience with Olivia Whalley Property Consultant at Truepenny's. She communicated with us quickly and professionally throughout the rental process. Olivia was able to address all of our questions and arrange all of the administrative details seamlessly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Truepennys Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
