Trusted Agent profile · London
★★★★★
327 reviews across 3 platforms
16 Lordship Lane, London, SE22 8HN
Truepennys Property Consultants's office in London, at 16 Lordship Lane, is rated 4.5 out of 5 across 327 reviews on three platforms, including 269 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI rented my property out through Truepenny's and whilst the experience at the beginning to get the contracts drawn up etc. was quite slow and last-minute, throughout the actual management of the tenancy they have been brilliant. I recently …
5/5
TrustpilotAn outstanding experience
I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.
5/5
TrustpilotMy experience with Trustpennys…
My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
5/5
GoogleValencia has been our property manager with Truepennys and has been consistently helpful and professional. We knew from the start we were in good hands with her, she answered all our emails and queries promptly and went the extra mile in arranging contractors and overseeing the process of new tenants moving in. Highly recommended
5/5
GoogleMario and his team were amazing, helpful, efficient, clean and organised. They went above and beyond and treated this house like it were their own. I don’t have the words to express how highly I recommend both Mario and his amazing team. If I were rating them out of 5 stars I would give them 6.
5/5
GoogleMy partner and I were first time buyers and we couldn’t have wished for better estate agents. Alex, Wallace and the rest of the team were extremely helpful throughout the process and always quickly responded to any questions we had. Highly recommend them to anyone who is looking to buy, sell or rent in the area.
5/5
GoogleAlex, Wallace and the team were super helpful throughout the process. Responsive, easily contactable, knowledgeable and always happy to help - would highly recommend!
5/5
GoogleI thoroughly recommend for your next property search. I had a great experience but huge thanks to Kyley for making a very daunting time so easy and she was always kind, funny and attentive to our needs. She really listened to our requirements and I believe she really cared that she found us the perfect place. Thank you!
5/5
GoogleExcellent, personable service. Sold our house for the asking price in a week. Didn’t overprice it and helped to move things on with buyers and solicitors. Connor,, Alex, Kyley, Wallace and team were very easy to work with. Would strongly recommend.
5/5
GoogleThe team and particularly Kyley have been excellent in supporting the purchase of a property in Peckham. Thank you for all the support.
5/5
GoogleSold our house through a different estate agent’s, purchased a property through truepennys. The service and care we received from truepenny was far far superior. Truepenny kept us informed and notified us all along the way
Hi Simon, Thank you for your kind words! Glad you had a good experience with Truepenny's. All the best in your new home! Best wishes, Ryan
5/5
GoogleI have recently sold my flat thanks to Connor, Wallace and team. From the beginning, they have been friendly, approachable and prompt communicators, keeping me informed every step of the way. The sale process was very efficiently guided by Wallace, who was fantastic at keeping things moving and keeping my stress levels down! I can't recommend them highly enough and wouldn't hesitate to use Truepenny's again in future.
5/5
GoogleI had a fantastic experience selling my property through Truepennys. Throughout the whole experience the whole team were excellent especially Kyley who was just superb, a very experienced agent , knows the local market so well and really guided us through every stage of the process. I would highly recommend Truepenny's and definitely use them again.
5/5
GoogleWe contacted Truepenny's following a recommendation from a friend, as we were struggling to sell our flat with another agent. Both Stacy and Chaz were absolutely fantastic, and provided us with excellent advice, managed to obtain several offers on our flat and were then very communicative and helpful during the sale process. Would absolutely recommend.
5/5
GoogleI used Truepenny’s for my first sale and I was so glad I did. Connor was absolutely amazing - always there when we needed him, sensible and pragmatic when providing advice and constantly putting in the effort to make sure everything went as smoothly as possible. I really appreciated all his help in what was sometimes quite an involved transaction, and I would be more than happy to instruct him again. Thank you!
1/5
TrustpilotEncountered one of the rudest salesmen…
Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!
5/5
GoogleTruepennies managed the sale of a flat we bought in East Dulwich. From the moment we stepped into their office in East Dulwich we were warmly welcomed by the M.D. Ryan. He kicked off the initial biding process for us and was brilliant at keeping us in the loop at every move. We were then handing over to Matt who took over the buying process with us. We had a lot of issues with communication from our solicitors and Matt went above and beyond to consistently chase them daily to help us reach a tight completion deadline. He carried the whole process across the line for us when we thought we would be delayed. He is extremely professional and always so pleasant to deal with. I truly believe we wouldn’t be in our flat today without his hard work! I can’t recommend Truepennies enough to any vendor or buyer.
5/5
GoogleDealt with Connor mostly who was extremely professional, he came back to me on all enquiries promptly and was always available. Even after completion he helped sort out outstanding issues in real time. Wallace did the negotiation and was very sensible in helping close the deal. Wallace took initiative in finding an architectural technician to draw the extension plans that were advertised with the property when the owner lost interest in pursuing that and negotiated the price off the agreed sale price. All in all great experience and highly recommended.
5/5
GoogleWe recently rented our flat out through Truepenny's while we went travelling for 6 months. Matthew was extremely helpful in the initial letting of the property and Sam kept us up to date at all times in the ongoing management. What could have been a stressful process was made very easy throughout the tenancy and an issues that arose while we were away were dealt with quickly and professionally by Sam and the team. I would recommend Truepenny's if your looking to rent your property.
5/5
GoogleWe had an excellent experience with Truepenny's as the estate agents on our house purchase. They were very communicative, kept us updated on all important information/milestones and helpful in responding to our queries in a timely manner. Big thank you to Wallace and his team for all of their support throughout our process.
5/5
GoogleWe worked with Matthew, Albert and colleagues to purchase our first home. Professional, friendly and on the ball - I would highly recommend their services. Having had 6 properties fall through in the lead up to this purchase, Albert and Matthew were very honest about the process and worked speedily with our solicitor to complete the sale within 2 months, which is mega fast! Thank you all for your support, we look forward to working with you again. Best wishes, C & S.
5/5
GoogleI've used Truepenny's a few times simply because they seem genuinely interested in offering decent service. They've let a couple of my properties on numerous occasions and have always been "on the ball" which is very much appreciated. Many thanks to Connor and his team for their diligence and professionalism!
5/5
GoogleI highly recommend Kyley at Truepenny’s. She is clear, efficient and gets the job done. I liked her no nonsense approach and her expert advice throughout the process.
5/5
GoogleGreat estate agent in South East London! The whole team is super efficient and provided first class service even after our purchase was completed. Big shout out to Wallace and Sam, who went the extra mile to help us out with a boiler problem. Larchwell Estate provided quick help and good value for money! Many thanks to everyone at Truepennys!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Truepennys Property Consultants's London office has 327 reviews across three platforms: 269 on Google, 3 on Yell, 55 on Trustpilot (across the whole business).
Truepennys Property Consultants London is rated 4.5 out of 5 across all 327 reviews, and 4.7 out of 5 on Google from 269 reviews.
Truepennys Property Consultants London, 16 Lordship Lane, London, SE22 8HN.
