Trusted Agent profile · London
★★★★★
784 reviews across 2 platforms
Crossharbour Plaza, London, E14 9YF
The Collective's office in London, at Crossharbour Plaza, is rated 3.9 out of 5 across 784 reviews on two platforms, including 710 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe cleaning service today was top notch 👌 they keep up to standards week in and week out. Managed by Hanife the housekeeping manager to always make sure you're happy with each clean. Thank you so much for the hard work. …
Hi Motlatsi, We're thrilled you enjoyed the service you received by our Housekeeping team. Thank you so much for the feedback! Kind regards, The Collective Old Oak Team
1/5
GoogleExtremely over priced accommodation for very small rooms. Would not recommend renting here.
5/5
GoogleThis place is absolutely awesome. I’ve been living in london for 10 years and i’m not exaggerating in that this is the happiest i’ve been with a home. Everything about it is practical, fun and easy. The smoothest moval i’ve ever had and since day one i’ve been making friends and meeting interesting people from all over. The collective lifestyle brings to light how unity, sharing and being part of a community lifts your spirits, challenges you and is what we all truly need. Can’t wait for the summer🤙
2/5
GoogleThen community is quite good, also the facilities are good, but the rooms are quite noisy, especially on the west side, where a Rubbish recycling plant operates on every day from 5am till 4pm, so hundreds of residents mental health is seriously compromised because of the noise pollution in the morning. You would not expect this kind of situation anywhere in Europe, especially not in Ealing. The council is aware is this issue for years now, but no action were taken, despite its 100% their responsibility.
5/5
GoogleVery nice place to live ideal location near good transport hub Willesden Junction and North Acton along with Local shops within walking distance there’s a really good sense of family and community within the building people look out for each other and help each other and the staff and other residents really make you feel welcome l. The staff are Really friendly. special shouts to Tian and Kay who often see me on nights and usually cheer me up before I start a glum night shift, also The staff on days who have to deal with my many parcels! Management have gone out their way to really make me feel at home and I’ve been encouraged to run with various ideas I’ve had to keep people fit and active mentally and physically during my stay which has been very important during world changing events. It’s going to be a sad day when I leave....
3/5
GoogleMy rating is not a reflection on the staff as they have been 5* top notch. They were very professional and efficient. They were always very helpful. However I did not enjoy the room. The studio is just not big enough for 2 people even though it states that 2 people can stay. I was told the bed was queen size but it was no bigger then a double and we really struggled to get comfortable. The shower drain kept blocking from normal use, it kept flooding the shower tray. But thanks again to the staff who were always quick to fix any issues. The room collected way too much dust. The taps in the bathroom and kitchen had way too much pressure, you open it a little and splash everywhere. ALSO, the kitchen tap is very bad, it goes from cold, you move it a little and the water nearly burns your hands. The fridge is right under the cooker, when you are cooking the heat actually transfers to the top shelf of the fridge door so anything on their could possible get warm. The room is hot and I can't imagine how hot it would be during the summer. The worst of it is the traffic and road works right outside the building. If you book and uber, it's likely to be cancelled and there is way too much traffic because of the stupid way they have planned the temporary traffic lights you will be late for work. Of course not the fault of the collective but this drove me crazy! Parking - there is no parking, like at all you will really struggle to find any. I chose the wrong time to stay here (covid) as I was not able to use all the facilities but I would say it is good if you're very social and want to make lots of new friends. There will be lots of parties and events.
5/5
GoogleKiri has been super amazing lovely chap !
1/5
TrustpilotDon’t be fooled by the ‘amenities’
I love the rooms and the community, but seriously, don’t be fooled by the ‘amenities’ which are always faulty.Forget about cinema room - it just doesn’t work most of the time, and they will do their best not to help you so your time is up even before you can use it. Gym has a lot of missing weights. Can you really work out without proper equipment? This was raised multiple times but were never really solved. Sauna and jacuzzi are often out of order/not available/cold to even serve its purpose.Lastly, a lot of inconsistencies about the price is just outrageous. Never believe the first price they offer to you, and even if you accept it, there’s always someone who gets a lower one.Great and helpful reception people though, plus amazing events arranged professionally, hence the one star.
1/5
GoogleStay away from this company who knows best but does not know how. They have ill management and business practices. For example during my stay i was charged admin fees as well as payment processing fees in the name of membership which are illegal by law. Will not deliver promised services and it will always be your fault. They hate their customers. Most positive reviews are from residents who have heavily subsidized rents. Do not believe anything they say.
5/5
GoogleHanife is very sweet and kind! The whole cleaning service is amazing 🤩 …
2/5
TrustpilotI stayed here for 6 months
I stayed here for 6 months. Pool and the daily events are their positives but we couldn't utilise much during the stay because of lockdown. Capacity limits and booking system were a disaster. Rooms are really small and with all the benefits of shared spaces being cut off, I was paying a lot of rent just because of the contract. Do not get fooled by the marketing and pictures they put up on the website. Co-living is not for everyone especially if the rooms are really small and shared spaces have capacity limits and booking system. Lesson learnt
1/5
GoogleEditing my review after 3 months of staying. NO HOT WATER FOR 1/4 OF MY TOTAL STAYING TIME TILL NOW. They claim it has been fixed, changed the boiler, different reasons but still it is not working, and i cant even have a shower. The only service apartment in London that will has this issue I guess?
5/5
GoogleKulisha is the most happiest and always greets us with a beautiful smile
5/5
GoogleGreat cleaning staff. Thanks Anisora great job. I appreciate it!. Thanks too Hanife.
5/5
GoogleSubject: A Hidden Gem, The Collective Oak I recently had the pleasure of dining at The Collective Oak, formerly known as …
4/5
GoogleReally decent living accommodation made to modern standards. Some of the single rooms are extremely compact in the style of a budget French hotel, but with cleaning and bed sheet changing services included, it more than makes up for this down side. There are great supporting facilities inside which encourage socialising in this tight knit community. A cinema room, a games room, a sauna, work spaces and more contribute to the cohesion of this vertical village. It loses a star because of there only being two lifts serving the majority of residents, plus they are tiny. The location, although close to a train station hub, doesn't present much variety in terms of shops and restaurants within quick walking distance. Still, it's reasonably priced with bills and Wi-Fi included.
1/5
GoogleI have spent 6 months at collective old oak and this is my genuine opinion: - my checkin experience was terrible due a front desk lady called Tia. A Finnish lady absolutely unfriendly not hepatic as the scandi use to are. This individual continued with a negative behaviour to the point that I have reported her but she still in the management team. Crazy. - I have rented a "studio" which in the end was large as much as the other room with the exception that I had a kitchenette that was ridicolously small good only to make a cup of tea. - very limited space. When I mean limited space I do mean Very Limited! - Shared kitchen are ok but often messy or occupied from small groups having dinners and staying there for ages.. - Few times during the middle of the night fire alarm went on because of someone joking with it! everyone was called to go down at 3am! absolutely unacceptable! - Shared spaces are ok but again very young silly collectivists do not understand the sharing concept. They occupy these spaces all the time shouting and simply acting odd. - Collective tend to let you spend even more money with the grill bar (even if discounted) and with the shop around the corner which is well over priced. The gym in the same building closed down after few months without refunding anyone! ok was a different company however had a strong link with the collective. A black guy (trainer) doing some lesson there was absolutely rude, aggressive and odd. Except with ladies of course .. - The Collectivists: being very honest the collective is populated by youngsters that do not have enough cash to rent a proper space OR they got some mental illness. I personally saw far too many of them in fact I was not socialising with anyone except with the staff of the grill bar which were lovely. Some of the native english speakers at collective are clearly racist as they do not mix with foreigners as the brits usually do actually.. - Internal "mafia": a small group made of collectivists and staff was leading the scene there and when my friends applied to become ambassadors even if they helped with voluntary works and they got extremely great reference they got denied. Guess who got the role then? some of these guys being part of this group! - Unreasonable rent fee: the "studio" costed me £1260 all included. Absolutely over rated! considering the sauna closed down for renovation many months, gym was to pay on top of rent, grill bar was a part of it, everything is quite small there so it can get overcrowded easy and the events spaces are often booked to external organisations in order to generate an additional source of revenue to the Collective. In conclusion: if you are 25ys old max and you are just arrived in London planning to stay there for few months and move out maybe go for it but do not get involved with that sort of lifestyle otherwise you risks to become a worthless loser as many of the guys living there..Trip typeBusinessRooms: 2Service: 2Location: 1
5/5
GoogleI love how easy it is to rent this place, you don’t have to search any guarantors or pay for 6 months in advance. I had a great experience with Abdo Dada who showed me around the building and talked me through every step of the application process. Can’t wait to be moving in to the Collective soon!
5/5
GoogleKulisha is far the best hub host the collective has had
3/5
GoogleLovely apartment service with numerous facilities such as library, game room, laundry, Terrace , Cinema room, Suna/spar and community kitchens on most floorsTravel groupSoloRooms: 4Service: 4Location: 4
Hi Christianah, Thank you for your feedback! Kind regards, The Collective Old Oak Team
1/5
GoogleIs the worst collective, room so small ,service bad . Lift not work sometimes u have to walk till 8 floors with stairs, I spent worst year there , guys deposit I have over 2 months till now I’m still waiting , I really not recommend . Bad experience and so expensive . He not deserve event start sadly
5/5
GoogleI came to the old oak collective this week to be given a tour by Abdo Dada. He was so helpful despite me being late and him having a very busy schedule he found time to answer any questions I had. He showed me around all the different features of the collective and ran me thoroughly through the T&Cs.
5/5
GoogleI enquired about staying at The Collective Old Oak earlier this year. The sales agent was Robbie and he was really helpful from the start. The building has co-working spaces and other amenities, as well as events and a community feel. I ended up finding another flat through a friend but when it comes time to look for somewhere to live again I will be sure to contact The Collective and Robbie!
3/5
GoogleThis place was new and exciting when it first opened but nothing has changed in 8 years! The coffee shop has closed and the bar/restaurant has lost its vibe, needs to be looked after more please...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Collective's London office has 784 reviews across two platforms: 710 on Google, 74 on Trustpilot.
The Collective London is rated 3.9 out of 5 across all 784 reviews, and 4.1 out of 5 on Google from 710 reviews.
The Collective London, Crossharbour Plaza, London, E14 9YF.
