5/5
TrustpilotGoing through the process of moving in…
Going through the process of moving in and Abdo Dada has been awesome, the process so far has been really easy to navigate and I’m looking forward to moving in soon
Trusted Agent profile · London
The Collective London reviews
★★★★★
784 reviews across 2 platforms
Crossharbour Plaza, London, E14 9YF
The Collective's office in London, at Crossharbour Plaza, is rated 3.9 out of 5 across 784 reviews on two platforms, including 710 Google reviews rated 4.1.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleJust went in the little bar. Was cool. Bit hotel at like but the only place in that area to go.
4/5
GoogleI recently booked a place for myself at the old oak and especially want to share my experience with the booking process. The entire process was much more smoother, hassle free and quicker than I expected. Specifically, Abdo Dada from the Old Oak team made the entire communication process much more relaxed and helpful for me right from the very beginning till the signing of the contract. So kudos!
4/5
GoogleMoving in soon, so far Abdo has been helpful in the process and looking forward to getting in.
5/5
GoogleAbdo is super friendly and helpful, he replied the emails very quickly, which made my booking process so smooth!
5/5
GoogleThe cleaning service today was top notch 👌 they keep up to standards week in and week out. Managed by Hanife the housekeeping manager to always make sure you're happy with each clean. Thank you so much for the hard work. …
Agent replied · 23 November 2024
Hi Motlatsi, We're thrilled you enjoyed the service you received by our Housekeeping team. Thank you so much for the feedback! Kind regards, The Collective Old Oak Team
5/5
Googleresided in Old Oak from September to November due to an unforeseen circumstance at home. I'd like to leave a 5-star review specifically for the house cleaning service. The manager of the house cleaning team welcomed me on the first day of moving in and consistently ensured that the cleaning met my satisfaction.
4/5
GoogleFelt Great!!! night staff is exceptional house keeping is so hard working Thank u
1/5
TrustpilotThey don’t return DEPOSIT!
They're a bunch of crooks. In addition to all the problems already reported by guests who left reviews and they are true, they do not return the deposit. They literally ignore emails and the staff is conniving, I don't know how anyone can work with these unethical people. A company that nowhere has a contact phone AVOID!!! The single number always goes to voicemail and they never call back!
1/5
GoogleLive there for 3yrs + leaving soon It’s just getting worse every years reception staff rude Credit control rude they don’t even know to communicate properly They will make lot of mistakes and expecting you to be able to fix it Water shortage every years They offer discounts for to people that they want Run it’s not worth the money
5/5
GoogleVery friendly management. Daniella was kind enough to give me a tour of the place on the first day.
5/5
GoogleLovely and well looked after space. The receptionists are attentive especially Fatima has always been very helpful 🙏🏽 …
5/5
GoogleThis place is amazing the personal is very good and the rooms are very nice just a particular mention that I wanna do to the guy Abdo that was very nice with me he helps me a lot with the contract and other staff.Very Recommended
Agent replied · 11 June 2024
Hi Emanuele, Thanks for the great review, we are glad you enjoyed your time with us. Best regards, Team Old Oak
2/5
TrustpilotDisappointed
Disappointed at the hygiene here. Our room had dirty cups, sink, spoons and kitchenette area. We had no tea and coffee and the tap was hanging off. I had to go down to reception three times but no joy. We had to go out and when we returned we had one teabag and one coffee but cups & spoons still dirty and tap still hanging off. The shower/toilet stank of sewerage and we couldn't shower for fear of it coming up the pipes. Very disappointing stay.
5/5
GoogleLiving at the collective has been an experience, Lamaya has been super helpful. Thank you for everything ❤️
5/5
GoogleThe building has an amazingly complete structure, perfect for living in a busy city such as London. The common areas are awesome and provide a perfect environment for productivity and social interactions. The staff, Abdo in special, is super helpful and provides great services.
Agent replied · 11 June 2024
Hey Filipe, thank you so much for your review! We will pass your compliments to Abdo! Best, The Collective Old Oak Team
5/5
GoogleAs a member who's schedules usually align at night, the night staff do an amazing job at accommodating. Personal shout out to Tian who's part of the reason I'm extending my stay! 😄 …
1/5
GoogleScammers Almost 6 months they still haven't refunded my deposit. It's not even because the room was damaged, it's simply because they are thieves. They also did this to all my colleagues who were also staying here. The finance department was very responsive in asking me to pay in advance during my stay... As soon as I left, no one was able to answer me.
5/5
GoogleJust upgraded my room - thanks Abdo Dada , excellent service.
2/5
TrustpilotBook novotel instead
I would say both me and my partner restrain from complaints as much as possible as we try to find the positives, but here there really aren’t many apart from decent interior design. Unfortunately we had an unenjoyable experience staying our first night at The Collective. We understand that this is a shared living environment offered at an affordable price, however when booking our short stay we expected more than received as on arrival our room had been left in an unclean state, with unclean walls, very very unhygienic plates and cutlery, as well as distasteful looking marks on the bedsheets. Considering there is a global pandemic we had really hoped our room and cutlery would be cleaned properly, as it was not, this increased the anxiety of our stay.Our room was very warm with no air conditioning meaning we had to sleep with the window wide open, distrusted by the train line noises late at night and early in the morning. We wrote to the hotel via the email asking if anything could be done but was met with no reply. We are still waiting on a response! We still had our second night to come and hoped to stay somewhere else given the conditions we faced the night before however having no response to our enquiry to leave the second night we were not in the financial position to leave to stay elsewhere.Furthermore, there was little to do in the area and the hotel facilities including the pool and spa were still not open it cost 2 of us £22 pound on underground to get anywhere of interest.Wished we booked Novotel near by!
3/5
TrustpilotNice but not recommended
It’s a nice place to stay but I wouldn’t recommend. It’s small and fits your needs like being in a caravan, but we had a couple issues. First being we put up the cleaning sign every morning and it never got cleaned, the second being if you have allergies don’t bother. When I made the booking we got breakfast included, I told them one of us was coeliac and they said that’s fine, I called a week before we went to remind them and then upon Check in told them again to which they responded ‘oh I’m not sure, we can’t guarantee it’. When breakfast came it was not coeliac acceptable. We took it to the restaurant where they didn’t get told and they swapped it out for some gf toast. The next morning was gluten free cake and a yogurt and the next day was great gf toast with toppings, yogurt and fruit. The facilities are lovely with a great top floor pool with fantastic views and the restaurant was absolutely beautiful. But for what you’re paying and what you get it’s not worth it.
5/5
GoogleThank you Daniella for always helping me and for the kindness you always show. 🙏🏻🤗 …
5/5
GoogleThank you for keeping my room clean during my stay. Amazing staff especially Hanife and Liza
5/5
GoogleI had the chance to meet such a good people from different backgrounds here in the Collective. Also I really want to mention the sales team, specifically Mr.Abdo Dada, always so responsive and respectful; He kept me informed throughout the process of renting my place, providing updates and ensuring that everything went smoothly. so thankful for the experience that I had in Collective building.
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Questions about The Collective London
How many reviews does The Collective London have?
The Collective's London office has 784 reviews across two platforms: 710 on Google, 74 on Trustpilot.
What is The Collective London's rating?
The Collective London is rated 3.9 out of 5 across all 784 reviews, and 4.1 out of 5 on Google from 710 reviews.
Where is The Collective's London office?
The Collective London, Crossharbour Plaza, London, E14 9YF.
