Stirling Ackroyd London reviews

★★★★★ 5/5

Google

Mark was great at listening to all our needs and requirements and finding properties that met our requests. He made sure to not waste our time and was very responsive.PositiveResponsiveness, Professionalism

Paula · 22 June 2021

★★★★★ 5/5

Google

Townend helped us rent an apartment we liked and the overall experience was smooth and easy. Daniel from Townend was always available to answer the questions and any other help. Thanks!

Rishiraj · 22 June 2021

★★★★★ 5/5

Google

My search was managed by Mark Godfrey in one of the most professional ways I've ever experienced when looking for a flat. Thanks Mark for making this process so easy!PositiveProfessionalism

Diana · 25 August 2021

★★★★★ 5/5

Google

Mark is very dedicated and personable, taking the time to understand what you are really looking for. He knows the market very well, helping you to see the value of different aspects of the property.

Liz · 22 June 2020

★★★★★ 5/5

Google

Daria supported us through the whole process, from viewing the property to making and accepting the offer and then finally setting up the tenancy. She answered all of our questions and kept us informed throughout the whole process. She provided an excellent service, making us feel a lot more at ease during the very stressful experience of moving to London.

Kami · 27 July 2023

★★★★★ 5/5

Google

Mark was great. Open and honest. He was available and approachable at all the time. Communication was clear and polite. I highly recommend this tenancy agency mostly coz i felt no game were played.

Wiam · 22 June 2020

★★★★★ 5/5

Google

Very good service. Time from market to buyer was very quick on 2 x occasions. 1st buyer dropped out however this was managed professionally and a 2nd buyer was engaged quickly. Efficient team , good communication throughout and particularly impressed with after sales team given unexpected issues that arose they were of great benefit in getting the sale over the line

Michael · 22 June 2023

★★★★★ 5/5

Google

I have used Stirling Ackroyd for many years as I brought my property through them and have subsequently let it through them too. The team have always been exceptionally helpful and have always quickly found me suitable tenants. David has always been particularly helpful, he is personable, friendly and has always given me honest advice. I cannot recommend this company highly enough. Thank you for all your support over the years.

Lucy · 22 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of working with James, and his service was exceptional. He was attentive and professional. His clear communication and expertise made the process stress-free, and I highly recommend him and Stirling Ackroyd."

Ayobami · 26 October 2024

★★★★★ 5/5

Google

I definitely recommend Daria Kovalska! kind and correct with customers! Great job!

Hristina · 22 June 2023

★★★★★ 5/5

Google

I had the pleasure of dealing with Mark Godfrey who dealt with my circumstances in the most professional manner. I felt he listened attentively and was in tune in what I was looking for and offered a bespoke service and going that extra mile to achieve it. I will not hesitate in recommending Mark Godfrey to my friends colleagues and family in the future should they require assistance in this field. Thanks again mark and all the best for the future PeterPositiveResponsiveness, Quality, Professionalism

Peter · 25 August 2020

★★★★★ 5/5

Google

Lovely service, great staff - special thanks to Mark for helping me see a few flats during my search and always coming up with good options.PositiveResponsiveness, Quality, Professionalism

Yunus · 22 June 2021

★★★★★ 1/5

Google

Cancelled a viewing 10 minutes before the appointment. Useless. Despite what the reply says, I was only called 10 minutes before the appointment - it was not a case of missing messages. The agent apologised for being in a meeting so hadn't had a chance to tell me that the property has gone the night before. Another agent called to apologise the next day claiming the property had gone in the morning. Mixed messaging. Clearly a sign of an excellent company.

Jonathan · 22 June 2020

★★★★★ 1/5

Google

Poor customer service. Had a property pulled from under our feet 2 days before the move in date as the landlady ‘wasn’t comfortable’ with us as tenants although we have perfect references and excellent credit scores. I wouldn’t recommend as we’d been messed around since the beginning of the enquiry passed between 3 separate members of staff and poor communication on the end of the landlady to us. If zero was an option I’d have given them that. Don’t waste your time here.

Ama · 22 June 2020

★★★★★ 5/5

Google

I worked directly with Domal McKenzie who provided fantastic support in my search for a possible rental. My circumstances are challenging looking for a place to live after 36 years with my wife and moving toward divorce finding a place for my three adult children to stay comfortably in London when visiting. Unfortunately I pulled out of very lovely rental Domal had organized and are still searching that now will continue into the new year. I couldn't have expected more service from Domal and the Townends systems for the technical lease process that appear well thought through and convenient. Thankyou Domal and Townends…………..

Richard · 22 June 2020

★★★★★ 5/5

Google

Great response time after being contacted, and organising a video tour was made very easy - especially helpful during the lockdown. Many thanks to Mark G.!PositiveResponsiveness, Professionalism

Matthew · 22 June 2021

★★★★★ 5/5

Google

Really a pleasure to work with Tonends. Mark Godfrey was extremely helpful in doing his best to try and find a property that fits my needs and taste. Highly recommended agency.

Ricardo · 22 June 2020

★★★★★ 5/5

Google

All the Towneuds team were very helpful during our recent move into our new flat. Our agent Mark made sure everything was completed on time and made the experience very easy.

R · 22 June 2020

★★★★★ 5/5

Google

I dealt with Daria who was very pleasant and professional.

Jonathan · 22 June 2023

★★★★★ 5/5

Google

I viewed a property this evening with a lovely woman named Daria. I have been speaking to a lot of agents over the past few weeks and the difference between them and her: She was concise and made the necessary arrangements for me to view ASAP. She is also really lovely. I would recommend her in your search.

Mikkles1 · 22 June 2023

★★★★★ 1/5

Google

Worst experience with an estate agent in the year that I was looking to buy a property. I found out from a seller that she had rejected my offer on advice from Townends because they told her that I was a "dodgy buyer" and that I had gone "radio silent". All worked out for me in the end as another agent helped me find my dream home and I moved in within 2 months from the day my offer was accepted.

Karyn · 23 June 2019

★★★★★ 4/5

Google

Mark was friendly, punctual and helpful. He is an agent with whom it is easy and comfortable to strike up a good working relationshipPositiveResponsiveness, Professionalism

Siamak · 22 June 2021

★★★★★ 4/5

Google

Mark was very polite and helpful for our property search although we eventually found a place to let with another company.PositiveResponsiveness, Quality, Professionalism, Value

Joey · 25 August 2021

★★★★★ 4/5

Google

The service provided by townends was really good. Fred was very helpful and kept me updated on any places that came up in the market that suited my requirements

Ambily · 22 June 2020