Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from the Mark Godfrey from Townends Estate agency throughout, especially the way to the challenge of the technical difficulties that Covid-19 put in their way. Mark were completely reliable, extremely helpful and professional in their communications throughout : I would recommend them to anyone intending to let their property.
Well done Mark: great work!PositiveResponsiveness, Quality, Professionalism, Value
IZABELA · 25 August 2020
Agent replied · 21 June 2024
Hi Izabela, thank you for taking the time to leave such fab feedback- I know Mark and the team will be thrilled. Thank you for choosing Townends as your Estate Agent, great to hear we exceeded your expectations. Wishing you the very best in your new home - Claire 😊 …
★★★★★ 5/5
GoogleWe had several viewings with Townends, Mark was professional, friendly and great at showing us properties tailored for us and knowing exactly what we were looking for. He also was great at keeping us in the loop and communicating without being bothersome and over bearing which I have felt with other estate agents!PositiveResponsiveness, Professionalism
Ryan · 22 June 2021
Agent replied · 21 June 2024
Hi Ryan, thank you for taking the time to leave valuable feedback. Mark will be so please to read this and we wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleWe have found Townsend's service to be excellent, from our first enquiry to arranging to pick up our keys. They have always been on hand to answer any questions we have and helped make the whole process easy. Thank you to Mark Godfrey out Lettings Consultant for helping us to secure our flat!
Ashleigh · 22 June 2021
Agent replied · 21 June 2024
Hi Ashleigh, thnk you for taking the time to leave valuable feedback. Mark and the team will be thrilled to read this. We wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleShout out to Hayley, she is a great letting agent, highly recommended! She showed us the best property so far, at the moment the letting market is crazy and she found the perfect place for us!
Chiara · 22 June 2023
Agent replied · 21 June 2024
Hi Chiara, thank you for the fab review for Hayley and great 5* We wish you all the very best - Claire
★★★★★ 5/5
GoogleWe were very lucky to have Dan support us through every step of the rental process! As this was my first experience of the London rental market and having heard all of the horror stories, Dan couldn’t have been more helpful and made the process very straightforward. He was super responsive and accommodating for us!
Abby · 4 January 2025
Agent replied · 11 January 2025
Dear Abby Dunlop,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Putney Team
★★★★★ 5/5
GoogleI would like to highlight recommend Townends. The service was absolutely fantastic, Danielle was really friendly, helpful and nothing was too much trouble, helping answer various questions and showing genuine care in getting everything sorted for us. First class customer service which really does make all the difference!
Thanks Danielle for your hard work with us!
Ángel · 22 June 2020
Agent replied · 21 June 2024
Hi Angel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Danielle will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we wish you all the best in your new home! - Claire
★★★★★ 5/5
GoogleI have been working Hayley Evans to look for a flat in London, an impossible task, and she has been very friendly and patient throughout the whole process. Would definitely recommend Hayley to anyone looking!
Alice · 22 June 2023
Agent replied · 21 June 2024
Hi Alice, thank you for your very kind words and 5* for Hayley. Wishing you all the very best - Claire
★★★★★ 5/5
GoogleAs landlords, we have been using Townends as our preferred letting agents for several years now. David Barker and his team go above and beyond in securing us suitable tenants and go out of their way to be helpful. I cannot recommend them enough.PositiveResponsiveness, Professionalism
Nina · 22 June 2022
Agent replied · 21 June 2024
Hi Nina, thank you for the great 5* David and the team will be thrilled! Thank you for choosing Townends 😊 - Claire …
★★★★★ 1/5
GooglePassed around from agent to agent and then blamed when the referencing paperwork was delayed. Misplaced multiple documents and then got undercut two days before our move in date. This has left us in limbo with no where to go, having to rent out storage and stay in temporary accommodation. Unprofessional is an understatement.
Terence · 22 June 2020
Agent replied · 21 June 2024
Hi Terence, I regret to hear we would unable to facilitate a successful tenancy for you. On this occasion we had to act on the instruction of our client, although I understand we did present an alternative option for you although this was not suitable due to timings. I am sorry we were unable to help you secure a tenancy at this time, we wish you the very best. Amber
★★★★★ 5/5
GoogleJames Oyekuti gave us a great showing of a property. Whilst we decided not to go with that property, he has since shared alternative properties with us that fit our criteria and is helping us on our journey. He was really warm and welcoming and answered all our questions. Would recommend!
Alice · 16 January 2025
Agent replied · 22 January 2025
Dear Alice,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service from David and Daniel in the rental team. Professional and responsive throughout with emails invariably answered within an hour of sending. Townends were let down by a supplier undertaking the electrical inspection, but they sorted it without fuss and got our tenant in on time.PositiveResponsiveness, Professionalism
Phillip · 25 August 2021
Agent replied · 21 June 2024
Hi Phillip, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; both David and Daniel will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best - Claire
★★★★★ 5/5
GoogleMy partner and I had the pleasure of dealing with Mark Godfrey,
Right off the bat Mark was enthusiastic and confident he would find us a property.
He called me frequently asking about our search and bringing new areas to us that we might be interested in.
Thanks for all the help Mark!
Kirt · 22 June 2020
Agent replied · 21 June 2024
Hi Kirt, Thank you for your 5 star review for Mark Godfrey! Its great to hear about the fantastic service you are receiving 😃 Thank you for choosing Townends and we wish you all the very best in your search for a new home! Claire …
★★★★★ 5/5
GoogleWe've had a great experience with Stirling Ackroyd, thanks to Aled & the team! Thanks for all your help with the process so far.
Emma · 24 December 2023
Agent replied · 21 June 2024
Hi Emma, thank you for the great feedback for Aled and the team. We wish you all the very best - Claire
★★★★★ 5/5
GoogleWorking with Aled from Stirling Ackroyd was great. Aled was always very helpful and knowledgeable, and we are very happy with our new home.
Ella · 24 December 2023
Agent replied · 21 June 2024
Hi Ella, thanks for the 5* and great words for Aled. Wishing you all the best - Claire
★★★★★ 5/5
GoogleGreat service provided by James - super friendly and knows his stuff!
Courtney · 16 February 2026
Agent replied · 16 April 2026
Dear Courtney,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDaria was very helpful and helped us find our next place and was able to get our offer accepted within 2 days. Moved in smoothly and looking forward to our stay.
Jason · 22 June 2023
Agent replied · 21 June 2024
Hi Jason, thanks for the great feedback for Daria. Its lovely to hear what a smooth and stress free experience you received and we wish you all the best - Claire
★★★★★ 5/5
GoogleAbsolutely brilliant service for lettings and property management, highly recommended. David and the team have been excellent - always ready to assist and available.PositiveResponsiveness, Quality, Professionalism, Value
The · 25 September 2023
Agent replied · 21 June 2024
Hi there, thanks for the 5* review! Fantastic to hear! Thank you for choosing Townends 😊 - Claire …
★★★★★ 5/5
GoogleDid some viewings recently when looking for a house to rent, had a great experience with Dan. Very good agent and very helpful definitely recommend him for your search.
Alberto · 6 September 2025
Agent replied · 16 April 2026
Hi Alberto ,
Thank you for the great review of our Stirling Ackroyd Putney team. It’s … More
★★★★★ 5/5
GoogleGreat service by this agency and I definitely recommend it. Mark was friendly and patient, giving good advice and I never had problems when arranging viewings after 6pm. Although I ended up renting with another agency in a different area, I will go back to them for future house search.
Ruggero · 22 June 2020
Agent replied · 21 June 2024
Hi Ruggero, Thank you for your 5 star review! We wish you all the very best in your new home! Claire
★★★★★ 5/5
GoogleMark assisted us with our recent property search. He went above and beyond to help us to find the right place - top service and professionalism! We will definitely be returning to
Townends when we are looking again in the future. Thanks Mark!PositiveResponsiveness, Professionalism
Charlotte · 22 June 2021
Agent replied · 21 June 2024
Hi Charlotte, thank you for the fab 5* Mark and the Putney team will be thrilled to read this 😊 We wish you all the very best in your new home - Claire …
★★★★★ 5/5
GoogleHayley was extremely helpful at assisting me with my rental search in a professional, yet friendly manner. I would highly recommend Hayley for her fantastic service!
Emma · 22 June 2023
Agent replied · 21 June 2024
Hi Emma, thanks for taking the time to leave great feedback for Hayley - wishing you all the very best - Claire
★★★★★ 5/5
GoogleAmazing service from Daniel and David. They were able to make finding a tenant for us so easy and super fast. Daniel was so professional and great at finding quality tenants for us.PositiveResponsiveness, Quality, Professionalism, Value
Tanya · 22 June 2022
Agent replied · 21 June 2024
Hi Tanya, thanks for taking the time to leave a great 5* review. Daniel and David will be thrilled. We would like to thank you for making Townends your agent of choice - Claire
★★★★★ 5/5
GoogleJames Oyekuti at stirling Ackroyd has been such a great help to us in trying to find a rental property. He always has a positive and happy demeanour, quick to respond and provides honest feedback and advice. the genuine care regarding customer service is rare and has been a great source of comfort for us.
Mehar · 27 July 2024
Agent replied · 24 August 2024
Hi Mehar, thanks for taking the time to leave feedback, James will be thrilled to read this and we wish you all the very best - Claire
★★★★★ 5/5
GoogleI have really enjoyed working with Fred and his team. Finding a new home is usually so stressful but working with Fred has made it very easy. Townends has incredibly customer care, I would highly recommend them. They will be my first call when next looking.
Caitlin · 22 June 2020
Agent replied · 21 June 2024
Hi Caitlin, Thank you for your lovely review, Fred and the Putney team will be thrilled! We wish you all the best in your new home 😊 - Claire …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
