Stirling Ackroyd London reviews

★★★★★ 5/5

Google

Luka Mihaljinac was more than helpful in finding us an apartment. He was extremely honest, communicative and easy to reach to answer any of our questions at all times. He was thorough and professional and great to work with. he kept us apprised about available appointments and always let us know as soon as a new one came on the market. absolutely wonderful to work with.

Karim · 22 June 2021

★★★★★ 5/5

Google

James and the whole team were fantastic in helping us secure a property to let. They were incredibly professional throughout with quick communication and nothing was too much hassle. I feel very safe in their hands and could not recommend them highly enough.

Monty · 16 October 2025

★★★★★ 5/5

Google

Great properties great service. We would like to thank Philip for all his hard work in helping us in our search for a property. We came with a specific budget and location in mind and he continuously provided us with affordable properties all within close proximity.

Lewis · 26 August 2023

★★★★★ 5/5

Google

Professional, polite and helpful Found a lovely house to rent through Mark Godfrey who made the process fast and easy and who was there for any questions my partner and I had. We definetly recommend him when searching for a home. Also both David and Mark were open and prompt to solve our requests which we highly appreciated as it made our process less stressful.

Ioana · 22 June 2021

★★★★★ 4/5

Google

Thank You Ragib Uddin at Townends Estate Agents! His professionalism and dedication in finding the right home for us was Incredible! Ragib goes above and beyond in keep you updated on the best matched homes for you, he continues to follow up which makes the whole process a lot easier. Thank You for your kindness and dedication Ragib.

Bronte` · 22 June 2022

★★★★★ 1/5

Google

I have been trying to obtain my renewal agreement for three weeks now. Despite multiple attempts to contact the necessary individuals via phone, I have not received any callbacks as promised. Even after leaving voicemails, I have not received any responses. Although I did receive an email from Kyle Nelson-Esch, I was ignored after my reply. I made the effort to visit the office, despite my back injury, but found the staff unhelpful and unresponsive. It is disheartening to receive such poor service from this agency.

Michal · 7 June 2024

★★★★★ 1/5

Google

What first appeared to be a communicative letting agent has turned out to be nightmare. I was informed two days before moving in that my furnished property was no longer furnished, and once I arrived some of that furniture is broken to which I have heard no response. The place wasn’t properly cleaned and there have been various other issues to which I have heard nothing. Other issues include no running hot water in the kitchen to which I have not had fixed after a month in the property…. Kevin the property manager occasionally replies to mention the process is moving along but nothing ever seems to happen. Incredibly frustrated and would advise people to avoid if at all possible.

Edmund · 31 May 2024

★★★★★ 5/5

Google

They are quick and accurate and they are keen to answer all your queries! Thanks James for your help and for keeping us posted regularly with the process.

MJ · 3 August 2024

★★★★★ 1/5

Google

Patronising, rude and money centric. I have rented in London for 7 years and these were by far the worst agents I have ever come across. No care or empathy, unhelpful in the check out process and totally useless in guiding our landlord to act reasonably when urgent repairs to the house were required. We had no kitchen floor for days, a back door unable to lock and mould with no replies to emails. When I made an official complaint this also went unanswered. Awful Head of Lettings who is very rude, sexist and belittling on the phone. Agents who wanted access with no warning or consent.

Bridget · 22 May 2024

★★★★★ 1/5

Google

Rented in London for years and by far the worst experience I've had as a tenant. Unresponsive when there are fixes affecting the safety of their tenants. Endorse landlords who try every trick in the book and don't bother getting your end of tenancy clean done by anyone other than their extortionate cleaning company as they'll just charge you the difference anyway. Shocking service, Head of Lettings incredibly rude on the phone to us when ended up having to escalate. AVOID. P.s. Not the fault of Joanna our property manager who was the only vaguely competent person in sight

Ben · 22 May 2024

★★★★★ 5/5

Google

Really awesome service and such helpful staff. We worked with James and he was so helpful and friendly. Thank you for helping us rent our dream house!!

Kelly · 25 July 2024

★★★★★ 5/5

Google

Mark has been fantastic throughout the whole process. Taking the time to get to know client needs and ensuring the right fit is made. His hand on approach and dedication has been exceptional. Mark has been supportive, has flawless customer service and willing to go above and beyond to ensure the process is smooth as possible. Thank you Mark!PositiveResponsiveness, Quality, Professionalism

Ambreen · 25 August 2021

★★★★★ 5/5

Google

Shout out to James Oyekuti's exceptional customer service helping us through out the whole process of renting a new property.

Aimile · 10 November 2024

★★★★★ 5/5

Google

James Oyekuti was very responsive to queries/administrative matters and patient in guiding us through the tenancy process, definitely a positive experience

Gordon · 26 October 2024

★★★★★ 5/5

Google

Hayley was great and very helpful with sending us properties we may be interested in. She managed to find us a property that my partner and I both love. I would definitely use SA and Hayley again if we needed to move in the future.

Cian · 22 June 2023

★★★★★ 5/5

Google

Good experience finding a new flat to rent, Daria was helpful throughout the whole process and it felt like she went above and beyond to help us secure the flat we liked! Would recommend.

Izzy · 22 February 2024

★★★★★ 5/5

Google

Excellent service and a very smooth process. Shoutout to James for helping me and my partner find the ideal home.

Sam · 26 October 2024

★★★★★ 5/5

Google

I have had a very pleasant experience with Stirling Ackroyd. They made the moving in very easy. Daria was very professional and efficient throughout the entire process. She was very approachable and answered all my questions really patiently. Thank you Stirling Ackroyd and Daria!

Sneha · 22 June 2023

★★★★★ 5/5

Google

Renting an apartment with Stirling Ackroyd has really been a pleasant experience. The team and their process is very organized. Special thanks to Daria Kowalska and Nicole Caldeira for helping me through this process. Definitely recommend going with Stirling Ackroyd.

Dev · 25 September 2023

★★★★★ 5/5

Google

I’d highly recommend Charlie and Paul to anyone! They were incredibly helpful, knowledgeable and were thorough throughout the process.

Andy · 18 October 2024

★★★★★ 5/5

Google

Had an excellent experience with Stirling Ackroyd! The agents were very polite and helpful in trying to make sure I got early access to newly available flats and are always honest and responsive, a rare trait when it comes to estate agents! …

Selin · 16 August 2025

★★★★★ 5/5

Google

Paul and his team were fantastic. Very professional and great communication. Made the process very straightforward. Thank you

Robert · 25 October 2024

★★★★★ 4/5

Google

I dealt with Townends on my search for a property in London through Jan 2021. Mark G was impeccably polite and accommodating throughout my search, it was great to deal with him. Can't give the final star as the place I found didn't end up being through Townends, but won't hesitate to use them again in future.

Stuart · 22 June 2021

★★★★★ 5/5

Google

Mark Godfrey is very responsive and professional. He provided a lot of help to me during my apartment search process. In addition to actively looking proper apartments for me, he also made many good rental suggestions and notes, which I hardly found from other agents. I would highly recommand him if you're considering a move!!PositiveResponsiveness, Professionalism

KAIRUI · 22 June 2021