Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a landlord letting my property they have been professional and efficient from start to finish. Highly recommended.
Andrew · 22 June 2020
Agent replied · 21 June 2024
Dear Andrew, Thank you for taking the time to leave Townends such a wonderful review. Thank you for choosing Townends as your Lettings agent, we are committed to ensuring your property is looked after and your needs as a Landlord are met. Thank you again for your review and for allowing us the opportunity to work with you. Wishing you every success, Amber
★★★★★ 5/5
GoogleVery professional and thorough in managing all the details. Found a tenant quickly at a good market related rental.
Paul · 23 June 2019
Agent replied · 21 June 2024
Hi Paul, Thank you for the 5 star review! Great to hear we met your rental income expectations while delivering a professional service. Great to be working with you, Amber
★★★★★ 5/5
GoogleVery professional and responsivePositiveProfessionalism
Marc · 22 June 2022
Agent replied · 21 June 2024
Hi Marc, thanks for the great 5* review - Claire
★★★★★ 5/5
GoogleHouse moving is never a joy, but Sam Rosenburg and Tarek formed a great team and got us through it. The energy and can do attitude from Tarek supported by Sam's safe pair of hands and knowledge of the process meant we had minimal stress. They went above and beyond.
Alix · 23 June 2018
★★★★★ 5/5
GoogleOnce again Towends have done a fantastic job of letting our apartment despite some complications with keys. They have really gone above and beyond to make sure we had the best chance of getting our property re-let and this is why we are 4xtimes repeat customers. Thanks guys
Jamie · 23 June 2018
★★★★★ 5/5
GoogleWhilst looking for my first property, Townends always went the extra mile for me. Ben in sales in particular, Was extremely helpful, and with his soothing voice, and gentle mannerisms, I found him very reassuring in a time where I was new to the game 👍 …
Thomas · 23 June 2018
★★★★★ 5/5
GoogleJon provided us with great help from the start to the end when we wanted to move house. He proved to be quickly available everytime we needed his help, while staying very clear for us french people that had no clue how renting worked in the UK.
Jacques · 23 June 2018
★★★★★ 5/5
GoogleAwesome and quick job! I’m really happy to get my house from Townends.
Francisco · 23 June 2019
Agent replied · 21 June 2024
Hi Francisco, thank you so much for taking the time to leave such an amazing 5 star review! We are delighted to hear how impressed you were with our team and that they helped secure you your new home. Thank you so much for choosing Townends and we look forward to working with you again, Emily
★★★★★ 4/5
GoogleVery nice and friendlyPositiveQuality
Kajal · 22 June 2021
Agent replied · 21 June 2024
Hi Kajal, thank you for taking the time to leave this fab review! - Claire
★★★★★ 5/5
GoogleRating only, no written review.
Aidar · 21 September 2026
Agent replied · 12 October 2026
Dear, Aidar Magafurov! Thanks for the great review! All the best, Customer Care Team
★★★★★ 5/5
GoogleGreat customer service from Mark
A · 22 June 2020
Agent replied · 21 June 2024
Hi Andi, Thank you for great review! Its lovely to hear that Mark was able to give such good customer service - 😃 Claire …
★★★★★ 5/5
GoogleVery impressed with the way that the staff chase, get work done and are on top of workload / handing over information. Townends have this is spades! It's comforting to know that staff and businesses like this still exist.
Alisha · 23 June 2018
★★★★★ 5/5
GoogleWe walked in on Saturday afternoon on our first day of house hunting to see what they had to offer, saw a house two hours later and had our offer approved on Monday. Smooth, friendly and efficient.
Madelaine · 23 June 2019
★★★★★ 5/5
GoogleReally helpful staff. Sam in particular really helped me out and discussed the market with me until I had a full understanding. Very kind and patient; clearly push customer care and service within this firm. Thanks again Sam!
Qasim · 23 June 2018
★★★★★ 5/5
GoogleGreat customer experience!
Vera · 23 June 2019
Agent replied · 21 June 2024
Hi Vera, Thank you for the 5 stars! they mean a lot, Amber
★★★★★ 5/5
GoogleHave recently dealt with the sales team and found them to be really helpful and honest particularly versus the original agent I spoke with who misled me on the value of my home
C · 13 January 2019
★★★★★ 4/5
GoogleAgents are very professional, friendly and enthusiastic. They worked around my schedule when arranging viewings. Easily contactable and answered any concerns promptly. Would recommend to others looking to rent in London.
Hannah · 23 June 2019
★★★★★ 5/5
GoogleJohn and Ben worked hard to sell our property, I feel they gave fair advice and engaged positively with me throughout the process. I would happily recconend them.
Duncan · 23 June 2019
★★★★★ 5/5
GoogleRecommend their services 100% ! all through our journey we dealt with well mannered, professional staff who were both very informative and friendly, thank you !
David · 23 June 2018
★★★★★ 5/5
GoogleHighly recommended letting agent, great service and good knowledge which lead to the successful letting of my property. Will use again without question.
Donna · 23 June 2017
★★★★★ 5/5
GoogleFriendly and efficient staff who went out of their way to help me and my partner find our ideal property!
Amelia · 23 June 2019
★★★★★ 5/5
Google5 star service by Matt Godfrey. Very professional and always keeping me up to date.
Adam · 22 June 2020
★★★★★ 5/5
GoogleProfessional and friendly service. Was recommended by a friend who was also found through Jonathan chandler-gray
Sara · 23 June 2018
★★★★★ 5/5
GooglePleasure to deal with. Very helpful and willing to go that extra mile. Highly recommend.
Patrick · 23 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
