Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery positive experience with Mark Godfrey of Townends. We have been in contact with Mark to rent a new house and he was extremely helpful to get what we wanted. He carefully and patiently understood what we want and addressed to best options for us in the market. My wife and I are really appreciated for his efforts and support.PositiveResponsiveness, Quality, Professionalism
Ozan · 22 June 2021
Agent replied · 21 June 2024
Hi Ozan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Mark will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home! - Claire
★★★★★ 5/5
GoogleI was directed by Ms. Daria Kowalska to rent my new flat. She guided me step by step nicely until I checked in. I highly recommend Stirling Ackroyd estate Agents for lettings.
Fathima · 22 April 2024
Agent replied · 21 June 2024
Hi Fathima, thank you for sharing your experience of finding a new home with the help of Daria. Its great to hear and we wish you all the very best - Claire
★★★★★ 5/5
GoogleFred has been great - stays in contact and remembers what we like through a long process
Michael · 22 June 2020
Agent replied · 21 June 2024
Hi Michael, Thank you for your fab 5 star review! Fred and our Putney team will be thrilled! - Claire
★★★★★ 5/5
GoogleWe found our first house to rent through Stirling Ackroyd. The process was very quick. The staffs are all supportive and approachable. Very happy with the property and the landlords are very nice. Great service from Daria who was the agent who showed us the property and the person we were in touch with.
Dhanya · 22 June 2022
Agent replied · 21 June 2024
Hi Dhanya, thank you for the fab 5* review and great feedback for Daria. We wish you all the very best in your new home - Claire
★★★★★ 1/5
GoogleI’m extremely disappointed with the service I received. This level of service is completely unacceptable from a public agency. I expect better treatment and accountability moving forward. The experience was unprofessional behaviours and delays.
Narin · 11 June 2025
★★★★★ 5/5
GoogleJames has really understood what I’m looking for and has been extremely patient and co-operative with my demands! Especially since I’m a first time tenant.
Misha · 25 July 2024
Agent replied · 24 August 2024
Hi Misha, thanks for the 5* and lovely review for James! We wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleGreat team and service at SA - we are dealing with Daria Kowalska in finding a flat in the SW15 area and we really appreciate her promptness in reply & organising, as well as being super friendly and knowledgable at viewings, thank you!
Cindy · 22 June 2023
Agent replied · 21 June 2024
Hi Cindy, thank you for taking the time to leave great feedback for Daria. its lovely to hear and we wish you all the best in your new home - Claire
★★★★★ 5/5
GoogleProbably the best service I have ever had from an Estate Agency in many years. Really helpful and professional staff. From the moment I have enquired about property, the Lettings team really take care of me and helped me found the right property within couple of days!! I will defiantly recommend Townends
Marty · 23 June 2018
★★★★★ 5/5
GoogleGood experience with Sterling Ackroyd - they helped us navigate the complexities of London renting and promptly answered all of our queries. Would recommend.
Lara · 3 August 2024
Agent replied · 24 August 2024
Hi Lara,
Thanks for the 5* and great feedback! Wishing you all the very best - Claire
★★★★★ 5/5
GoogleReally satisfying customer service from Townends, especially Mark, he has been really helpful and considerate.
Pilar · 22 June 2020
Agent replied · 21 June 2024
Thanks for the awesome review, Pilar! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I know that Mark will be thrilled to read your feedback! All the best, Emily
★★★★★ 5/5
GoogleMark Godfrey helped me out very much when I was searching for a new home!
He always went above and beyond make sure that me and my partner would be happy. I felt very comfortable with him.
I would definitely recommend his assistance for anyone who is looking for a new place! Thank you very much Mark!
Kind regards,
Victoria Andersson
Victoria · 22 June 2020
Agent replied · 21 June 2024
Thank you so much for your kind words, Victoria. We really appreciate you taking the time out to share your experience with us and for awarding our wonderful team in Putney FIVE STARS! We are delighted to hear how impressed you are with the service that you recieved from Mark and we totally agree, he truly is a star and we are very lucky to have him as part of our team. Thank you so much for choosing Townends and we hope you are settling into your new home well, Emily
★★★★★ 5/5
GoogleWould definitely recommend their services. Dealt with Mark who was extremely helpful.
Dylan · 22 June 2020
Agent replied · 21 June 2024
Hi Dylan, thank you so much for taking the award our team in Putney five stars! Please do recommend us to your friends and family, we'd love to continue working with awesome clients like yourself! All the best, Emily
★★★★★ 1/5
GoogleTerrible service. Slow to respond but very quick to demand money. Contact you very late to organise viewings and appointments making it difficult to organise. Rude team and management never respond
Christopher · 24 December 2023
Agent replied · 21 June 2024
Christopher, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
★★★★★ 4/5
GoogleAlthough I never ended up renting a flat through this agency, the viewings were organised in a timely manner, with full honesty and good preparation. Mark was brilliant when it came to suggesting additional flats and paid attention to my specific needs.
Peter · 22 June 2020
★★★★★ 5/5
GoogleI found everyone very helpful and friendly. They communicated with me clearly at each stage and I was absolutely delighted to hear I had got the property to rent. Thank you!
Joanne · 24 November 2023
Agent replied · 21 June 2024
Hi Joanne, thanks for the 5* and great feedback. We wish you all the best in your new home - Claire
★★★★★ 5/5
GoogleI had a great experience with Townends.
Danielle was very helpful.
Recommend.
Giovanni · 23 June 2019
Agent replied · 21 June 2024
Hi Giovanni, thank you for the 5 star review. I am pleased to hear we delivered a great experience and that you found Danielle to be so helpful. Wishing you the very best, Amber
★★★★★ 5/5
GoogleMark, our estate agent, was very helpful and detailed in supporting our search for a flat to rent, asking a number of questions to get the best idea of our needs and tailoring the available properties to these requests. Although we ended up finding a place not through Townends, their service while we were looking was excellent.
Chris · 22 June 2020
Agent replied · 21 June 2024
Hi Chris, Thank you for taking the time to leave such fab feedback, we wish you all the best in your new home and look forward to working with you in the future 😊 - Claire …
★★★★★ 5/5
GoogleHello! I have had the pleasure to work with Daria in the process of finding a new home. She is a true professional, is listening to my needs and I have been impressed by her tenacity!
Robin · 22 June 2023
Agent replied · 21 June 2024
Hi Robin, thank you for the great 5* for Daria who I know will be thrilled. We wish you all the best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleDanielle Quincy was very helpful throughout the process.
Jitendra · 22 June 2020
Agent replied · 21 June 2024
Hi Jitendra, thank you so much for adding your comments about Danielle. I know she will be thrilled to read your feedback and I really appreciate you taking the time to add this. All the very best, Emily
★★★★★ 5/5
GoogleGood customer service, Mark was very helpful.
Gerardo · 22 June 2020
Agent replied · 21 June 2024
Hi Gerardo, thank you so much for your kind words and for awarding our fabulous team in Putney FIVE stars! I know that Mark will really appreciate your comments on his customer service and how you found him to be very helpful. Please do recommend us to your friends and family, we'd love to continue working with awesome clients like yourself. All the best, Emily
★★★★★ 5/5
GoogleWhile we were searching for a property to rent we had the pleasure of dealing with Mark Godfrey. He had a great response time, friendly and we felt he was invested in finding us the ideal property and happy to give advice. We would happily recommend to others.PositiveResponsiveness, Quality, Professionalism
Michael · 22 June 2021
Agent replied · 21 June 2024
Hi Michael, thank you for taking the time to leave such fab feedback! I know Mark and the team will be thrilled 😊 Wishing you all the very best in your new home! - Claire …
★★★★★ 5/5
GoogleExcellent staff, genuinely client focused and if you want real service as a buyer, all of the team that I got to work with made me feel that they were very experienced, trustworthy and professional. I mostly worked with Ben Nutley.
Sam · 23 June 2018
★★★★★ 5/5
GoogleRecently moved through Townends and found the whole process seamless. The staff were friendly and helpful and went above and beyond especially Jon Chandler-Gray who I dealt with throughout. I would highly recommend this agency to anyone who is looking to move
Marydelia · 23 June 2017
★★★★★ 5/5
GooglePleasure to be dealing with Daria! She’s been helping me out a couple of times in the past and her customer service has been on point as usual!
Klaudia · 25 September 2023
Agent replied · 21 June 2024
Hi Klaudia, thank you for the 5* review for Daria. We wish you all the best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
