Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had recently a plumbing issue in my apartment and I have contacted my agent, Williams Lynch, to sort the problem and was agreeably surprise by the timely response ( one day) and the professional contractor they provided.
At the beginning of my tenancy more than a year ago, I have had an issue with the shower, it took more time to sort but it was also sorted in a professional manner and all the heating and pumping system was replaced.
A · 21 June 2020
Agent replied · 20 June 2024
That’s good to hear Alouani and thanks for the feedback 😊 …
★★★★★ 5/5
GoogleWilliams Lynch, and particularly Catherine Close, have been an absolute pleasure to deal with - very responsive, professional, helpful and always willing to go the extra mile!PositiveProfessionalism
Anna · 21 June 2021
Agent replied · 20 June 2024
Thank you Anna that’s great to hear 😊 …
★★★★★ 1/5
GoogleWorst experience ever! They completely ignore you when you have a problem during your tenancy. You need to chase multiple times to get a response from them. Super unhelpful, would never recommend to anyone.
Adriana · 20 October 2024
Agent replied · 25 October 2024
Dear Adriana Llordén,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleSTAY AWAY. Awful company. As a tenant they have been terrible to deal with, and have even said to me they work for the landlord, not the tenant because that's where their money comes from so don't expect any assistance from them. Didn't have a hot shower working for 2 months, dodgy lock on the door left the property unsafe which they wouldn't fix and then screwed us out of getting deposit returned. Rude staff, never dealt with a worse company. I urge you to look elsewhere if you're looking for a place to rent
Eirian · 22 June 2019
Agent replied · 20 June 2024
That’s a particularly poisonous review Eirian but its clear you are upset as a result of losing a portion of your deposit owing to not providing any evidence to the completely Independent deposit dispute resolution service. The Deposit Protection Service found in favour of the Landlord unless you replied to their request to provide the evidence to the contrary yet they received no reply, so the monies were therefore obviously returned to the Landlord. I am however sorry to learn of the issue regarding a faulty lock and a shower problem but will investigate your claims.
★★★★★ 4/5
GoogleOver the last few months Catherine Close of Williams Lynch has been managing all property related issues pertaining to my tenanted flat. Most recent activity has been managing the transition period between the outgoing / incoming tenants. Catherine has clearly demonstrated that she is proactive and a problem solver; clearly looking after my interests as a landlord whilst striking a good rapport with the tenants.
Joanne · 22 June 2018
★★★★★ 5/5
GoogleI can highly recommend the staff at the Bermondsey Street branch of Williams Lynch who guided me through both processes of renting my owned property out to private tenants and also moving into new rented property. Both procedures were carried out effectively and efficiently, Dene and Ben were consistently available for me and a pleasure to work with.PositiveResponsiveness, Quality, Professionalism
Rupert · 21 June 2020
★★★★★ 5/5
GoogleA big thank you to max and the team, to be so helpful and caring, wishing you all a wonderful Xmas and happy new year.
Elham · 22 December 2024
Agent replied · 12 January 2025
Hi Eltham,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe just moved to London and had some really bad experiences of real estate agents being dishonest, unhelpful and misleading. So when we came in contact with Ben, we were so grateful because he was the complete opposite(!) - so kind, honest, patient and extremely helpful. We are so impressed with this agency - when we went into pick up our keys the staff were all so lovely and helpful. Thanks for a great experience!
Caroline · 22 June 2019
Agent replied · 20 June 2024
Hi Caroline, I'm delighted to hear that Ben was, and is, as you describe. I will direct him to your review as I'm sure he will be very grateful for you for taking the trouble to write. Thanks once again Mark Williams
★★★★★ 5/5
GooglePhil Marques is PM and our onboarding was smooth. Minor handyman issues needed dealing with and the communication was excellent.
Problems will always happen, it’s how people react to that which shows character.
Thank you for our experience so far and look forward to many more years of the same!PositiveProfessionalism
Paul · 28 August 2021
★★★★★ 1/5
GoogleWorst service received. As a tenant I have been ignored multiple times. Always need to chase them. I wouldnt recommend renting through them.
Farhan · 24 November 2024
Agent replied · 8 December 2024
Dear Farhan,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleExcellent estate agent which I have used for 4 years. They do an excellent job in sourcing tenants, accounting for rent and expenses, arranging for the myriad of certifications required nowadays for tenancies and meeting arising deadlines. Catherine Close is my immediate contact and does a first class job in attending to all of the above.
James · 22 June 2019
★★★★★ 5/5
GoogleWe have used services of Stirling Ackroyd a few times now - and every time it is nothing but positive. Fast and professional responses each time - from arranging viewings to booking repairs.
Vlad · 30 May 2024
Agent replied · 25 October 2024
Dear Vlad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery easy to deal with friendly and professional particularly Phil whom I had mostly dealt with
Alan · 21 June 2021
Agent replied · 20 June 2024
Thank you Alan 😊 …
★★★★★ 5/5
GoogleRecently bought a property through this Estate Agents with Csaba Toth, who was excellent - very helpful, friendly and communicative. Made the process very efficient and easy-going!
Rhys · 28 July 2024
Agent replied · 25 October 2024
Hi Rhys,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly recommended.PositiveResponsiveness, Professionalism
L · 28 August 2022
★★★★★ 5/5
GoogleThe team at Stirling Ackroyd Bermondsey are very responsive, thorough and professional. I have been a customer for many years now. Because of this excellent experience it was an easy decision to upgrade to their managed service. Thanks team for all your hard work!
Rachel · 21 June 2023
Agent replied · 20 June 2024
Hi Rachel, thank you for such lovely feedback for our Bermondsey team. Its so lovely to hear and I know that they will be so happy to read your kind words. - Claire
★★★★★ 5/5
GoogleIn our line of works as inventory clerks, we deal with many different estate agents. We've been working with Williams Lynch for 10+ years and have watched them grow from strength to strength. In addition to always looking for ways to innovate and improve the service that they deliver to clients, they are consistently the most organized, friendly and professional team that we have the pleasure of working with.
Everett · 22 June 2018
Agent replied · 20 June 2024
Thank you for such a lovely review and for taking the time to write it Everett. Long may our business relations flourish. Mark Williams
★★★★★ 5/5
GoogleI have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly recommended.PositiveResponsiveness, Professionalism
Lina · 21 June 2022
★★★★★ 5/5
GoogleCatherine has been an amazing property manager for my flat for the last 3 years. Always very kind, understanding and eager to help us in any way we need. Would definitely recommend Williams Lynch.PositiveResponsiveness, Quality, Professionalism, Value
Kaine · 21 June 2022
★★★★★ 4/5
GoogleGood experience with Eddi who was communicative, professional and thorough. We live abroad (Canada) and this didn’t once cause a problem when selling our property in the UK. I would recommend Williams Lynch and Eddi specifically.
Edith · 21 June 2022
★★★★★ 5/5
GoogleHave had some recent issues with our rental however our property manager Phillip dealt with the requests very promptly in a considerate way of our schedules and kept us informed throughout the process. Normally it is a pain to get things repaired but now it's an absolute breeze! I would highly reccomend this agency :)PositiveResponsiveness, Professionalism
Tessa · 28 August 2021
Agent replied · 20 June 2024
Hi Tessa I’m delighted to read your comments regarding Phillip 😊 …
★★★★★ 5/5
GoogleIt was important for me to find a place to rent that is professionally managed. Williams Lynch does this with lots of experience and high efficiency with the “FixFlo” app where I can report any issue that comes up regarding the flat. As I had moved in right after the previous tenant had left, there were several repairs that needed attention. The flat manager, Phil responded within hours and set up appointments with highly skilled technicians who all did excellent work. I was impressed! Thank you, Phil and your colleagues at Williams Lynch - keep up the great work!PositiveResponsiveness, Professionalism
Heihre · 21 June 2022
★★★★★ 5/5
GoogleProfessional. I've found a suitable property through Onal's arrangement. I'm absolutely happy with the response by Onal. After the offer as well, everything is quite swift , document work, fixing property equipment etc... Thank you Adriana and Philip.PositiveProfessionalism
Tanaka · 21 June 2021
★★★★★ 1/5
GoogleWas charged £500 for cleaning a 3 bedroom flat, then retaining our deposit of £4k for 3 months. Apparently it was not a practical joke.
They'll also charge you Tom Dixon prices to replace what is really a £5 aldi clock.
Not impressed. I'd avoid especially if you're a student.NegativeResponsiveness, Quality, Professionalism, Value
Bowen · 21 June 2021
Agent replied · 20 June 2024
I'm sorry to read both reviews written by yourself and Jon. As joint tenants it is obvious that you are unhappy with the cost of the exit clean and the length of time it took for your deposit to be returned. It's rare for us to receive poor reviews, so as the owner of the company I have investigated your claims. I have seen many photographs taken of the property by the independent inventory clerks who attended the check-out at the end of the tenancy, together with photographs taken by the professional cleaners. It would of course be inappropriate for me to publish the pictures taken however, the state in which the property was left was incredibly alarming and in fact uninhabitable. We always ensure that any fees deducted remain fair. In this case, your fee of £500 for cleaning and rubbish removal was more than reasonable. Your landlord deducted £700 from your deposit - this could have been much higher (particularly considering that this included the replacement of mattresses, new carpets and new paintwork as a result of the condition the property was left in). It is unfortunate that delays occurred in your deposit return, but I'm sure you can understand that the condition of the property meant that several quotes for repairs had to be obtained, which was hindered by the global pandemic. I understand you have previously thanked Catherine, your property manager for all her hard work, so it is particularly disappointing to read the above. If you would like any further clarity of this, please do get in touch with us and we will be more than happy to discuss further.
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