Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google5 out of 5 for Stirling Ackroyd and especially for my property manager, Michael Cua! Absolutely outstanding service. Super responsive and professional. Have been a tenant for over 10 years and highly, highly recommend them for their super on the ball attention and focus on customer care.
Heidi · 11 December 2025
Agent replied · 25 December 2025
Dear Heidi,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have been renting our properties through Dene and his team for 20+ years, which tells you how happy we are with the service they provide to us and our tenants. The lettings and property management team are responsive to communication, practical in their actions, respectful and go above and beyond.
Beachside · 23 November 2023
Agent replied · 20 June 2024
Hi Lisa, thank you for taking the time to leave feedback. Dene and the team will be so happy to read this and we wish you all the best - Claire
★★★★★ 5/5
GoogleGreat team , helpful and approachable , did as much as they could to secure a sale of our property and get it through to completion… many thanks Edi, Csaba and Danielle !
Anita · 18 October 2024
Agent replied · 25 October 2024
Hi Anita, thanks for the 5* feedback. We wish you all the best - Claire, Customer Engagement
★★★★★ 4/5
GoogleWe really appreciate all of Catherine' help! Our washing machine was broken and she was diligent to follow-up with the manufacturer in order to ensure a resolution happened (new machine installed). Catherine was reachable over calls and emails. My only piece is advice is that her emails are somehow delayed in their sending and we have pointed this out. It may be worth looking into why there is a lag in these emails. We look forward to working with Catherine in the future!
Erica · 22 June 2019
Agent replied · 20 June 2024
Thank you for the review Erica. Catherine will be delighted to know :)
★★★★★ 5/5
GoogleStephen was extremely helpful and friendly throughout the whole process. He answered all my questions quickly, made everything easy to understand, and went above and beyond to help. I would highly recommend him to anyone looking for a great estate agent.
Michał · 9 August 2025
★★★★★ 5/5
GoogleExcellent Team in place, I had to urgently find a place in London, moving from France and it was complicated as my husband was still in France and we had to manage a transition period. Onal has been amazing and help me get a place in one day within my budget, then Michael was managing the property and has been extremely responsive and helpful, coming from abroad it has been a pleasure dealing with them and they took the time to explain all the local practice ... etc ... thank you very much I highly recommend he agents in Bermondsey street. Lilia G.
Lilia · 22 June 2018
Agent replied · 20 June 2024
Thank you Lilia. I will let both Onal and Michael know about the review. Good luck with your next move Mark Williams
★★★★★ 5/5
GoogleMy experience with William Lynch has been nothing but positive from the beginning, in particular I have been in contact with Onal Hassan and Catherine Close.
Onal was very helpful in helping me find a property to rent and he made the whole process very easy and would recommend Onal to anyone looking to rent somewhere in the SE area.
Catherine Close has been helping me with the property management side and I cannot praise her enough for all her help and assistance. I had a personal incident a few weeks ago and she was very quick in responding to my needs and she followed up on me to make sure I got everything sorted and I couldn’t have expected anything more from her. Thank you so much Catherine.
I would highly recommend William Lynch to anyone.
Susan · 22 June 2018
Agent replied · 20 June 2024
Dear Susan
I’m delighted that you have recognised both Onal and Catherine in such a positive way.
Thank you
Mark Williams
★★★★★ 5/5
GoogleI can't recommend Stirling Ackroyd enough, in a very difficult market they got us the price we were after for our property in a short period of time. They were there for us every step of the way and every enquiry we had was answered …
Terry · 16 November 2025
Agent replied · 23 November 2025
Dear Terry,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering … More
★★★★★ 5/5
GoogleI had a really great experience viewing a flat with Stephen. He was friendly, professional, and gave a really clear and detailed introduction to the property, which made everything easy to understand. It was such a smooth and pleasant experience, and I’d definitely recommend him to anyone looking for a place!
Yuanzi · 23 August 2025
Agent replied · 22 September 2025
Dear Yuanzi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
★★★★★ 5/5
GoogleBest Estate Agency I dealt with since i relocated to London!
I have been renting from Sterling Ackroyd (former Williams Lynch) for 5+ years and it has been a very smooth process. From finding the property (negotiation …
Guido · 16 December 2025
Agent replied · 25 December 2025
Dear Guido,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleStaff very helpful and informative Always easy to contact and prompt action
Michael, has been very helpful and easy to contact. has been amazing this year. Will always sort any problems with least drama and in a positive manner. He really is a caring gentleman Thank you
Lynda · 25 August 2025
Agent replied · 22 September 2025
Dear Lynda, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
★★★★★ 5/5
GoogleI've used both the sales team and the lettings team, since the Williams Lynch days and now as part of the bigger Stirling Ackroyd. They know the area well and give expert advice and good service.
I was pleased with my recent sale in particular. From the moment they were instructed, Eddi and Danielle worked swiftly to arrange viewings and achieve an acceptable offer. Beckie with their completions team provided assurance throughout the rest of the process, which I think the buyers also appreciated.
The people here are professional and friendly and I recommend considering them for your needs.
Hamish · 21 May 2024
Agent replied · 20 June 2024
Hi Hamish, thank you for taking the time to leave feedback for team. Its great to hear and we thank you for making Stirling Ackroyd your agent of choice - Claire
★★★★★ 5/5
GoogleBen Appleby helped me during a relocation to Bermondsey. He is the most thoughtful, trustworthy estate agent I have come across in London. Ben listened with great attention to detail to the search specifications and put forward a great selection of properties. Ben will go the extra mile to find you the perfect home. I highly recommend Ben as your safe pair of hands in real estate.
Carlota · 21 June 2020
Agent replied · 20 June 2024
Thank you for your kind comments Carlota. Delighted to hear Ben was able to help you find in SE1
★★★★★ 5/5
GoogleI would like to highlight support provided by Michael Cua, the property manager, for his prompt and efficient handling of the boiler emergency. His action ensured the property has not been damaged and the issue was resolved very quickly. …
Aliya · 16 October 2025
Agent replied · 23 October 2025
Dear Aliya,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleExcellent and professional service from the team at Bermondsey! Special thanks to Eddi, Danielle, Csaba and Beckie! Gave it their all to get the sale over the line! Highly recommended!
Jon · 21 May 2024
Agent replied · 25 October 2024
Hi Jon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Claire
★★★★★ 5/5
GoogleRenting with Williams Lynch for a year now and the team have been ace. Ben was fab at showing us and helping us with our current place during the start of the pandemic, and our property manager Phil has been really helpful with our queries and sorting our lovely new bedroom windows. Great team especially during the difficult COVID times.
Tracey · 21 June 2021
Agent replied · 20 June 2024
Great news Tracey and thank you for the positive feedback
★★★★★ 5/5
GoogleJust finished the completion on my new flat in Central London. It was an incredibly complex deal but Stirling Ackroyd, in particular Hugo Boxhall, were brilliant in making it happen. They were knowledgeable, thorough and diligent. Highly recommend.
Yare · 25 August 2023
Agent replied · 20 June 2024
Hi Yare, thanks for taking the time to share your feedback. Its great to hear of your experience while purchasing your new flat. We wish you all the best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleAlthough we did not find the right flat, I wanted to thank Max for his professionalism, care and support whilst we were looking. I would definitely recommend him to my friends if they are looking for a new place :)
Sebastien · 21 June 2023
Agent replied · 20 June 2024
Hi Sebastien, thanks for taking the time to leave feedback! Wishing you all the best - Claire
★★★★★ 5/5
GoogleEfficient service for check-in and check-out. Dealt with a few minor issues pretty quickly during tenancy and were swift with the full return of the deposit on check-out. Had no real issues to speak of in the flat but when dealt with they were professional and polite, particularly Phil and Onal for check-out and check-in respectively.PositiveProfessionalism
Daniel · 21 June 2021
Agent replied · 20 June 2024
Thank you for the review Daniel 😊 …
★★★★★ 5/5
GoogleMaximilian was really kind and responsive. He was very knowledgeable of the property and the area. He showed a genuine care for securing the deal. Maximilian and the rest of the team was extremely professional, communicative and helpful from start to finish. It was the easiest and best experience I had renting a flat. Thank you very much for Stirling Ackroyd team.
Jiqi · 22 January 2024
★★★★★ 5/5
GoogleEdvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all interactions and with empathy for the challenging process during the pandemic. Edvard made a very difficult process through a tough time as painless as possible. I highly recommend using Edvard for sale of your property.PositiveResponsiveness, Quality, Professionalism, Value
Siskin · 21 June 2022
★★★★★ 5/5
GoogleAmong all the agencies we worked with to find a flat, Williams Lynch was the best. They were the most responsive and very quick to help when we needed it.
Since we only just moved to the UK, the trickiest part of our process was referencing (through a third party company). Williams Lynch checked in on the process often and pushed it along when they could, especially Adriana, Dene, and Onal.
I’m very grateful for how communicative, attentive, and efficient they were. I definitely recommend working with them!PositiveResponsiveness, Professionalism
Deonne · 21 June 2022
★★★★★ 5/5
GoogleAfter 9 years of tenancy, we have to say that it was a overall good experience. They have always treated us with professionalism and helpful attitude.
It is understandable that things didn't always go as plan, however, after listening to my friends's experience with their agencies and landlords, we must say that we are pleased with our time with Williams Lynch.
Big thank you to all who assisted us, and also big thanks to Phillip who helped us with the termination of our contract.
In summary, i would definitely recommend them.
Fabio · 21 June 2022
★★★★★ 5/5
GoogleA big thank you to the Bermondsey Stirling Ackroyd team for all their help in renting out my property. Erika and Dene have been fantastic. Everything was done very promptly and their assistance and input was invaluable.
Emma · 21 June 2023
Agent replied · 20 June 2024
Hi Emma, thank you for taking the time to share your feedback following your experience working with Erika and Dene. We look forward to working with you - Amber
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