Stirling Ackroyd reviews

★★★★★ 5/5

Google

I have known Dene Mockford, Lettings Director near on thirty years. In my dealings with him he has always been exemplary in his professionalism. Dene’s knowledge, skill and expertise navigating current legislation and bureaucracy is evermore essential in this landlord/lettings legislative environment. We have just successfully commenced a new tenancy thanks to Dene going that extra mile to ensure that all the council paperwork was in order within the very tight timeframe we were operating in. The particulars in this specific instance were complex. The whole property management team has been great to deal with as we worked through various curly compliance issues. Highly reccomend.

Lise · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with this particular Stirling Ackroyd branch in my recent property search! This agency definitely values our experience as prospective tenants, and proved themselves to be both trust-worthy and reliable. A massive thank you to Stephen who accompanied us throughout the whole process. From finding properties to arranging viewings and finally getting an offer accepted, Stephen provided us with invaluable help in finding a property we are very excited to move into! Aside from his help as an agent, Stephen is also a great and enjoyable person to meet and discuss with! Thank you to Stirling Ackroyd and Stephen for finding us our new home!

Jessy · 23 August 2025

★★★★★ 5/5

Google

Absolutely fantastic team! I’ve rented three different places over 10+ years with them, and in every case they’ve been incredibly helpful, both in terms of searching/finding and managing a leased property. They’re proactive, personable, and highly professional at all times, with a special shout out to Onal and Michael (who have assisted me on countless occasions over the past decade)! Big thanks to the entire team. :)

Ry · 21 May 2025

★★★★★ 5/5

Google

We have been letting with SA for several years now. All the staff have always been extremely responsive and we've never had an issue. A special mention to Michael regarding a recent urgent maintenance problem: he was professional and ensured everything was resolved promptly and without stress. Highly recommended.

Luigi · 25 November 2025

★★★★★ 5/5

Google

Dene and Onal has been fantastic helping me move in to my house. Dene himself sat with me and made sure my transaction process went smoothly I would %100 recommend this branch. 10/10 excellent

Berke · 16 March 2026

★★★★★ 5/5

Google

This agency is one in 100. Always prompt, fast repairs, never any issues. I can't stand any agents but these guys legit good. Michael is very dedicated, I can only praise them. Rest assured u at good hand with them guys.

K · 11 December 2025

★★★★★ 1/5

Google

I’ve had a very disappointing experience with Stirling Ackroyd. The agency provided false information about the property and failed to deliver on several points that were clearly stated in the contract. Communication was poor throughout the process, and attempts to resolve issues were either ignored or met with vague, unhelpful responses. I expected a professional service, but instead found myself constantly chasing updates and correcting their mistakes. Based on my experience, I would strongly advise others to be extremely cautious and make sure everything is verified in writing before dealing with this agency.

Oana · 16 February 2026

★★★★★ 5/5

Google

Max was wonderful in managing us and the landlord who was living overseas in a different time zone! Super responsive and engaged and lovely follow up after

Ana · 26 March 2026

★★★★★ 1/5

Google

I’m genuinely disappointed with my experience renting through Stirling Ackroyd in Bermondsey. They were hardly present as an agency for anything that actually mattered to us as tenants. From the moment we moved in, they never checked on us or asked if things were going smoothly. It honestly felt like we were on our own the entire time. Ironically, the only time they really showed up was when it came to us handing over money, like dealing with the deposit at the start or especially at the end of the tenancy. They seemed to be far more in favor of the landlord’s side, trying to get as much out of our deposit as possible rather than being a fair middleman. Overall, I’m really upset with how things were handled and would advise others to be cautious renting through them.

Yassine · 16 January 2026

★★★★★ 5/5

Google

We’ve had a fantastic experience with this company and would highly recommend them to anybody going forward. A special thank you to Michael Cua who has been a great help in promptly solving any problems related to our rental property.

K · 23 August 2025

★★★★★ 5/5

Google

Great experience thanks to Stephen, quick to respond and very helpful showing flats which all matched the exact requested specs. Helped organise viewings even on days he wouldn't be in and kept the search process continuous and stress-free.

C · 23 August 2025

★★★★★ 5/5

Google

I had a very positive experience using Stirling Ackroyd Bermondsey for my rental flat search. I dealt with Stephen, who was professional, punctual, and answered all of my questions thoroughly during and after viewings.

Georgia · 22 August 2025

★★★★★ 5/5

Google

SO glad to meet your agency to helped me for finding and suitable and proper lovely home , also special Thanks to Dene , Onal and Erika for always their attention and good cooperation . wish you all the best . I also need to have special Thanks to Catherine ( Senior Property Manager / Stirling Ackroyd Bermondsey ) , she always following up the issues and she always trying best till all the issues fixed on time . she is perfect coordinator either .

Behrad · 21 June 2023

★★★★★ 5/5

Google

We have been very lucky finding Csaba leading us in the purchase of our home. We had no previous experience and, although very attractive, the property was not easy. There was a moment when we were simply lost: what is the right offer? What if is too low and we loose it and we regret not pushing a bit more? Or, what if we win and then we regret that we offered unnecessarily too much? Instead of financial considerations, Csaba led us to a place where, whatever the outcome, there was no space for regret. So, we made our offer, we slept well that night, and the morning after our offer was accepted. What happened after that, until the handover, has been managed with great professionalism and behind what estate agent normally do, dealing with the Management Company to help us clarifying some concerns until the exchange. So, thanks to Csaba and the rest of the team!

Carlo · 21 June 2023

★★★★★ 5/5

Google

I had been renting with Stirling Ackroyd (was Williams Lynch) for the last 6 years now. Excellent service from day one. The maintenance reporting feature provided is outstanding. Calls are attended over the weekend and the service offered is prompt and are very professional. Our property manager Phillip Marques has been very helpful over the years and has handled engagement with us and the landlord very aptly. I should also mention Onal Hassan (our letting agent) has been very helpful and friendly when we were looking for a place in 2016, then in 2018. Good job & thank you guys :) Will certainly recommend you guys.

Rinu · 21 June 2023

★★★★★ 5/5

Google

I rented for 5 years with Williams Lynch (now sterling ackroyd) and they were very good. I’ve dealt with many awful agencies in the past and it was nice finally seeing what great service looked like. They were fast as they could be when dealing with property issues and the property checkout was smooth, easy & reasonable. In particular our manager Phillip Marques was great and always friendly. Would definitely rent with them again if I moved back to London.

Adam · 21 June 2023

★★★★★ 5/5

Google

Great experience with Stirling during my search for a flat in London. Stephen Garbow was amazing, super responsive and detailed. Would recommend him for your search!

Alex · 1 September 2025

★★★★★ 5/5

Google

We rented with Williams Lynch, now Stirling Ackroyd, for two years and in that time we couldn't fault the support and service from our contact Phillip Marques. He was always quick to respond to any emails and calls and was a great help with some urgent requests. When our landlord didn't renew our term Phillip and colleagues were quick to try and help us find appropriate accomodation in the area. Would recommend and thanks Phillip.

Alexander · 21 June 2023

★★★★★ 1/5

Google

*I'm really not one to ever complain as I work in a similar industry but these estate agents really need to wake up... All was good until I signed the contract and entered the flat (surprise surprise). Where do I begin with the issues and lack of professionalism shown from Williams Lynch (now Stirling Ackroyd)? I've never experienced such a bad property manager/system. My bathtub was blocked since I moved in and took over 6 months to fix (there's currently still a massive hole in my bathtub wall which I'm supposed to arrange to get fixed as usual). During this time I was constantly reminded that the 'landlord' isn't happy as he's had several people around to look at the issue (none of which managed to solve the issue) and I had to arrange/organise all the repairs myself. The best part is the Property manager would just give me a number to ring and when it came to block management, he gave me the wrong number and the company didn't even manage my flat anymore! Even after complaining about these issues I'm still having to arrange for works myself. I do wonder what Williams Lynch's job is seeing as I have had to organise everything myself. Please see the photos attached as a snippet of what it was like dealing with them.

Sam · 21 June 2022

★★★★★ 5/5

Google

I've dealt with the team at Stirling Ackroyd as a buyer and now a landlord and the service is second to none. I had lots to learn and Dene was so patient with me, explaining every aspect of the process carefully. Stirling Ackroyd secured great tenants for me, highly recommend!

Rebecca · 13 August 2024

★★★★★ 5/5

Google

Stephen Garbow was super helpful when I was looking for a flat, really appreciated his excellent service and support!

Tanya · 23 August 2025

★★★★★ 1/5

Google

The fact that you can even add a star is already too much credit for this scam house. Williams Lynch on Bermondsey St have violated our agreement on multiple occasions, leaving significant issues, some of which health and safety related to go unaddressed for up for 5-6 months. In our short tenancy to date we've had no heating or hot water on multiple occasions, first of which throughout winter. Current of which with a newborn child in our home. Their staff ignore emails, don't adhere to law as it pertains to tenants rights to be connected directly to landlords and are flat out rude. I would highly avoid this letting agency at all costs. Whilst most lettings agencies tend to be pretty bad, WL take the cake for sure and we're seeking legal support currently to address our agreement and tenant rights which have been violated repeatedly. Awful, awful "service" provider. * * * In response to Williams Lynch: Mark, glad you responded, I’m happy that this goes into the public forum as it’s important for future WL prospects that it does. Right you are re: 4 months, my apologies. It’s just felt like so much longer with regards to the level of work we seem to have to do as tenants to access an appropriate service from an incompetent business. Attached are 2 images. One is of my 8 week old child’s crib, next to it a Gro Egg baby thermometer and before that my watch. The watch shows the date (last night after your idiotic response), and the temperature outside. The Gro Egg is showing the temperature in the room, next to my child’s crib. The other image is of the heating grades the thermometer will show and what each means. I imagine that I don’t need to explain that the images are showing a dangerous environment for an infant, I believe we can both agree to that. The rest of my comments addressing your other points are attached in a separate screenshot as they were a touch over the character limit allowed.NegativeResponsiveness, Quality, Professionalism, Value

Josh · 21 June 2021

★★★★★ 1/5

Google

We've been trying to reach someone to view a property, but only ever got as far as "someone will get back you" after two weeks. We tried both email and calling. After reading some of the tenant's reviews, I suppose this is to be expected. Edit: Since I can't reply. We've not actually received any property selections from Ben. In fact, my partner spoke to Ben on the phone abouth the property in question, and was promised an email confirmation for the viewing, but never heard back. We called again and was told Ben would get back to us... (Yep, we've checked the spam folder). Anyways, we've made an offer elsewhere. Thank you for the reply Mark.

Rasika · 21 June 2021

★★★★★ 5/5

Google

Our recent experience with Stirling Ackroyd in Bermondsey has been very pleasant. We received excellent service from Max, he has been extremely caring, always responsive and would take the time to talk through all of our questions, making the process straightforward and easy. We are grateful and would definitely recommend getting in touch with Max if looking for a new property.

Eva · 26 July 2023