Stirling Ackroyd London reviews

★★★★★ 5/5

Google

Williams Lynch have managed a miracle with renting our property during the London lockdown!! They managed to produce an amazing virtual tour of the property and it was rented on the first virtual showing!! Dene, Onal and Ben were incredibly professional, responsive and handled and have been amazing. Would definitely recommend Williams Lynch.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 21 June 2020

★★★★★ 5/5

Google

I’ve been renting with Williams Lynch (now Stirling Ackroyd) since 2019 and have received amazing support from Phil Marques as my property manager since day 1. He has been very responsive (I’ve always received response from him within less than 3 hours if not being called straight away) at resolving any issues not just with the actual flat but also with the general building. I’ve just renewed my contract and in this tricky situation of increased mortgage cost which obviously being transferred to renters/tenants, Phil again has managed to strike a balance or win win solution between tenant and landlord. Many thanks for his continuous great job as property manager! 👌👌👌

H · 25 August 2023

★★★★★ 5/5

Google

Living 200 miles away from the sale in SE1 made it more difficult than usual. Other exceptional circumstances further complicated the sale. Eddi was magnificent. Dealt with everything including problem solving on details that were not really his responsibility. I cannot thank him enough. He is a true professional.PositiveResponsiveness, Professionalism

Pete · 21 June 2021

★★★★★ 5/5

Google

Williams Lynch were recently engaged to let our property, who did a fabulous job from finding the right tenants within acceptable time and then managing our property to the highest standards of satisfaction .... meeting our expectations fully. Sounds too good to be true but that’s exactly how I’ll describe our property manager Catherine Close. Lovely lady who is extremely professional in looking after both the landlord’s & tenants’ interests ... a difficult balance to drive otherwise. Shout out to Onal & Ben who managed the whole renting process beyond our expectations.PositiveResponsiveness, Quality, Professionalism, Value

Waqar · 28 August 2021

★★★★★ 1/5

Google

I don't usually post reviews, but I feel like my experience with this company probably warrants one. Stirling Ackroyd Bermondsey (formerly Williams Lynch) is probably one of the most incompetent and poorly run businesses I have ever had the displeasure of dealing with. During our initial viewing, the agent, Ben, lied about several key house features. After we signed the paperwork, we quickly discovered the missing features, with the response by the company essentially being little more than "oops, sorry about that". This included lying about non-functional air conditioning, lying about internet speeds (we were told there was fibre installed, in reality the fastest speed when we moved in was 10mb). The cherry on top was due to the location of the flat on the ground floor, there was no cellphone or data reception in the flat. This was conveniently not mentioned during our initial viewing. Management of the flat was also incredibly hit or miss. Initially, most things were quickly attended to but after it became clear that we would not be renewing, service slowed to a crawl. This resulted in our flat having a constant leak and a mice problem for months before moving out. The landlord offered some compensation and an early exit clause for our trouble but this really should have been handled by the company considering every problem was a direct result of their (in)action. When asked for an official email to submit our complaint to, gave a nonexistent email address after weeks of stalling. Avoid at all costs.

Christian · 21 June 2023

★★★★★ 4/5

Google

Phillip Marques was my property manager. He was very responsive and accommodating, which helped solve all problems encountered during my stay swiftly. Thank you to the team and Phil for all their helps in my first year in London :)

Alice · 21 June 2022

★★★★★ 5/5

Google

I have used Williams Lynch for many years. Their customer service during the Corona Crisis has been excellent. By making viewing videos just before the lockdown they have been able to market and even find a tenant for my apartment. Excellent service WL - I can highly recommend themPositiveProfessionalism

Jean · 21 June 2020

★★★★★ 5/5

Google

Great team, perfect communication and Dene is absolutely brilliant at his job! Best agents in the Bermondsey area!

Silvia · 21 February 2024

★★★★★ 4/5

Google

Very professional service from Csaba, Edvard and the team in Stirling Ackroyd. There are some improvement opportunities in managing to/fro comms during the process, but overall very good.

Mona · 21 June 2023

★★★★★ 5/5

Google

We've had a great experience in our property search with Stirling Ackroyd, especially with Stephen, who's been kind, responsive, and very helpful in our search. Highly recommend!

Simran · 23 August 2025

★★★★★ 5/5

Google

We had a great experience Stirling Ackroyd Bermondsey. Maximilian was very helpful and offered great support throughout the letting process.

Marinthe · 18 April 2025

★★★★★ 5/5

Google

Csaba and Eddie were both very helpful when I sold my flat in Bermondsey. Always available for advice, very friendly good service

Gary · 21 June 2023

★★★★★ 1/5

Google

Great experience for finding a place, in particular with Max. However we are furious with the landlord's behavior in our new tenancy, who's not abiding by their basic responsibilities. We are resentful the agency didn't do a better vetting of the landlords they work with, or to help with the problems that were apparent on day 1, and as such I cannot recommend them.

Jean · 24 October 2023

★★★★★ 5/5

Google

Max was incredibly helpful and attentive through helping us find our perfect flat.

Beth · 13 May 2025

★★★★★ 5/5

Google

We let our flat through Williams Lynch almost a year ago. Our experience with the broker (Ben Appleby) and his team was excellent. Now I must share that the property management side of the experience is similarly world class. We have had very few issues, but the ones we have had have been dealt with promptly and professionally. 100% satisfaction. Thank you Michael Cua, Mathew Madely and the entire Williams Lynch team.

Kate · 21 June 2020

★★★★★ 5/5

Google

Csaba was very helpful and definitely went the extra mile to help us get our purchase over the line

Tessa · 21 June 2023

★★★★★ 1/5

Google

I dont recommend dealing with this agency, because they have an agent not honnest and not professional. What happened to me is that i trust an agent called claudiu to book a flat i liked he did not do it and started incresing the price of the offer because for him he has offer "ON THE TABLE",then because i did not want to lose the flat i have added money and asked him to tell the landlord if its possible to change the time of the beggining of the contract. 18 hours later he tell me the flat has gone because the landlord did not accept the offer and did accept of someone else. I asked him today if he can find an other flat in the area, he find out the guy don't know what i am looking for. I have Never seen someone unprofessional like this guy. I started the conversation on the 24th of july, he gave me 2 flats high price and not interesting at all, then i went to london and met his assistant that showed me all the available flats that he was hiding. I think that its the real reason he gave the flat to someone else.

Omar · 6 August 2024

★★★★★ 4/5

Google

We’ve been tenants of Williams Lynch for a number of years and generally speaking they've been responsive, professional and dealt with concerns reasonably quickly. My thanks to Catherine who’s always been there to help.PositiveResponsiveness, Professionalism

Patrick · 21 June 2021

★★★★★ 5/5

Google

Adriana and Onal made life easy for me when moving into new spot in Bermondsey. Always quick to respond and had my best interests at heart throughout the letting process :)PositiveResponsiveness, Quality, Professionalism

Jack · 21 June 2021

★★★★★ 5/5

Google

We deal with Micheael here, who has, over many years now, been very helpful and knowledgeable.

Ben · 23 August 2025

★★★★★ 5/5

Google

When moving in a flat, you might face problems of appliances which previous tenant used long. Therefore the management/agent is very important to have calm life. In my case, oven, washing machine, entry card, and parking fob had problems but I and Wiliams Lynch property manager Phillip Marques solved it one by one, and now all the issue repaired/replaced new. Thank you Philip.PositiveResponsiveness

Tanaka · 28 August 2021

★★★★★ 5/5

Google

One of the best letting agents in London I've experienced. Highly recommend Phil, who is our property manager. Quick to respond, polite and helpful. Thank you :)PositiveResponsiveness, Quality

J · 13 November 2021

★★★★★ 5/5

Google

The best agency I have ever dealt with as a tenant. Special thanks to Phillip who was very quick dealing with any requests.

Andrei · 21 June 2022

★★★★★ 5/5

Google

One of the best letting agents in London I've experienced. Highly recommend Phil, who is our property manager. Quick to respond, polite and helpful. Thank you :)PositiveResponsiveness, Quality

Jordan · 21 June 2021