Trusted Agent profile · London
★★★★★
1,059 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,059 reviews on two platforms, including 355 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was lovely to speak with Tamara…
It was lovely to speak with Tamara today regarding outstanding repairs. Tamara Miller was really understood the situation and frustration of keep ringing in. Tamara was very helpful and polite when I have rang United living I found telephone staff rude but not this time.
Thanks Georgette for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotThank you to Toneo who was very helpful…
Thank you to Toneo who was very helpful in an already challenging situation for me as a disabled person in making sure I didn’t lose my appointment slot and helped to amend the time as our need for urgent repairs has to be done.
Thanks Carol for your 5 star review. This is great to hear. Regards, Adam
5/5
TrustpilotJustin was helpful and professional
Justin was helpful and professional I called today regarding a issue that had been ongoing for so lon, no one before had been able to help. Not only did Justin sort it and give me this information he made the experience easier for me. So thank you Justin 👏👍
Thanks Jayme for your 5 star review. This is great to hear. Regards, Adam
5/5
TrustpilotWe are leaving Optivo housing…
We are leaving Optivo housing association due to the fact we are moving to the west country .I would like to extend my gratitude to your Sittingbourne office especially Jade Anita, & Neil who were extremely helpful polite, professional and very reassuring helping us through this procedure which unfortunately your Croydon office made very complicated and stressful they should take a leaf out of Sittingbourne ethics and knowledge thank you guy's.
Thanks Dave for your 5 star review and feedback. Regards, Adam
5/5
TrustpilotToneo was appropriately friendly and…
Toneo was appropriately friendly and wellMannered and took time to look at the problem and sorted my tap out so quickly I was pleasantly surprised. When he was finished you would never know he had been as he tidied up after himself. Happy with his service and work
Thanks Pamella for your 5 star review. This is fantastic to hear. Regards, Adam
5/5
TrustpilotToday i called up and spoke to a very…
Today i called up and spoke to a very nice gentleman called mike dale he went above and beyond for me and i couldn’t be anymore grateful thank you so much i really appreciate it 🥰🫶🏻
Thanks Casey for your 5 star review and kind feedback about the service provided by Mike. This is great to hear. Regards, Adam
5/5
TrustpilotLouise answered my enquiry politely and…
Louise answered my enquiry politely and explained what she was doing and even called back with information so I knew what was happening. Excellent customer Service.
Thanks Julie for your kind feedback and 5 star rating. This is great to hear. Regards, Adam
5/5
TrustpilotI spoke to Ella at Southern housing…
I spoke to Ella at Southern housing over an ongoing issue at papermill close..it was such a relief to talk to someone with a caring, professional attitude and efficiently managed to deal with the problem..she is a credit to your company.
Thanks Linda for your 5 star review. This is fantastic to hear. Many thanks, Hannah
5/5
GoogleHi. Just to mention that Lorraine in repairs in London is absolutely fabulous. I’m sure she works very hard at her job and deserves a good holiday. She goes above and beyond to help us out and calls back when necessary. She’s polite,friendly,thoughtful and always happy and a pleasure to talk to. Always happy to speak to Lorraine. Also all the team in London are brilliant. Thanks for all your help. Paul and Michelle.
Thanks Paul for your kind review and feedback. This is great to hear! Regards, Adam
5/5
TrustpilotThank you Michael
I would like to thank Michael who answered the phone when I required some advice from Southern Housing.He was extremely helpful and his manner and disposition excellent. He deserves a 10/10 for his overall help and the way in which he dealt with my enquiry.
Thanks Jon for your kind feedback. This is great to hear. Regards, Adam
1/5
Trustpilotthis company deserve 0
this company deserve 0. I just hope to sell my property - terrible company, terrible customer service, terrible in everything they do.
HI Alessia, I'm sorry to hear you're hear you're unhappy with the level of service received and would be keep to find out more. We've just sent you an email through Trustpilot asking for further information. If there is a particular matter you'd like to discuss, can you please follow the instructions in the email sent to you and provide us with your address and contact details as well as further details about your enquiry? We can then look to support further. Regards, Adam
1/5
GoogleTerrible company. My sister died last year and I have been paying her shared ownership rent and service charge for 14 months so far. There was no chance of a resale on her flat; no one could afford it but Southern also couldn't buy back any of it to resell. So I have an empty one bedroom flat in London that a first time buyer could make their home but instead I was forced to keep it empty whilst trying to find a private buyer. Based on Southern's rules I had to get a RICS surveyor to value it and they overvalued it (based on mid-2022 prices), so it didn't sell for months, as prices had fallen. Now the sales process has been slowed down by Southern, I will need to pay for a new valuation. I've depleted my savings and the sale process is taking ages, as Southern either ignore my solicitor's queries or drag out every response; no doubt so they can continue to make easy money from me, as I have to continue to pay the rent. It's a living nightmare and it feels neverending. Please do not buy a shared ownership flat, as selling it on is very difficult, especially if you have to deal with this slow, frustrating company. Update: my sister died in May 2022, we found a buyer for her in mid-May 2023 and the sale completed on 1 November 2023. The sale was delayed by Southern taking ages to respond to any queries from the buyer's solicitor.
5/5
TrustpilotHelpful Staff.
I was recently advised that I was being offered a ‘in house’ parking bay at Halton Court. Akeem the Centre Manager was extremely helpful with guiding me with the paper work and sent everything to Customer Services on my behalf. Several members of the C/S took over my application and were extremely helpful and it was finalised within days. Thank you all for your assistance, much appreciated. Maureen Maguire
Thanks for taking the time to leave us your positive feedback Val. I'll be sure to share your kind words with Hakeem and the wider team. Have a great day, Tom
5/5
Trustpilota customer advisor repair…
Just spoke to a customer advisor repair called Tracy Robinson and she was very professional and was able to help me with the issue I have been dealing with for many months.
Thanks Laetitia for taking the time to leave us a 5 star review following the service provided by Tracey. This is great to read. Thanks, Tom
1/5
GoogleReally bad. Pay a service fee which goes up every year and in return when something goes wrong with the building they don’t show up, don’t answer the phone or don’t respond to emails. Had a leak in my apartment from suspected communal pipes according to plumbers and been waiting almost a month for Southern to come and investigate.
Hi there, we're keen to look into this matter further for you and if you'd like to discuss this further then please send us an email to comms@southernhousing.org.uk with your address, contact details and any additional information about this matter. We can then look to pass this to the relevant team and arrange for someone to get back to you. Alternatively, there are a number of ways you can get in touch with us. For more information, please visit our website: www.southernhousing.org.uk/contact-us Many thanks, Adam
5/5
TrustpilotA big thankyou to SAM PYCROFT who…
A big thankyou to SAM PYCROFT who attended my flat at 8 a.m. this morning.
Thanks Roger for your 5 star review on the service provided by Sam. This is great to hear. Regards, Adam
5/5
TrustpilotHi there the advice I got this morning …
Hi there the advice I got this morning was excellent he has sorted my issue about my living room ceiling he was respectful and patient with me and time response to was good
Thanks Kaidar for your 5 star review. This is fantastic to hear. Regards, Adam
1/5
TrustpilotSouthern housing worst company in the…
Southern housing worst company in the UK. This has to be the most incompetence company I have ever seen. Not just the scaffolding which I have mentioned last week. On top of that, one of the building in the estate hasn't had the lift repaired for months. Another building going through the fire alarm triggered every day by a default in the system for weeks. All this jobs mentioned previously and this week are been looked after by subcontractors. Shows you that no one in southern housing management have a clue where the system need to be chequed constantly in regards to outside contractors.
5/5
TrustpilotExcellent customer service from Toneo
Excellent customer service from Toneo. Made sure everything was handled efficiently and quickly all in one call. Handled multiple issues and took care of it all quickly which hasn't always been the case with previous issues I have had. Once again, thank you Toneo.
Thanks for your 5 star review. This is great to hear. Thanks, Tom
5/5
TrustpilotRepair team…
I spoke to a operator Tonio today to report a repair. He was very attentive to my needs, listened with care and took time to resolve my problem. Great customer service, friendly, helpful man. Thankyou 🙂
Thanks Bernice for taking the time to leave us a 5 star review about the service provided by Tonio. This is fantastic to hear. Regards, Hannah
1/5
TrustpilotThe worst
The worst. They don't deal with emergencies at all leaving residents with no power and no water as well as a broken fire alarm
Hi there, we're keen to assist further and have just sent you an email through Trustpilot asking for further information. If you'd like to discuss this further, can you please follow the instructions in the email sent to you and provide us with your address and contact details? We can then look to support further. Regards, Adam
5/5
TrustpilotThank you to the frontline staff and…
Thank you to the frontline staff and also just wanted to write a quick thank you to Toneo, The Worker who resolved my case today. Cheers mate, You did more in 8 calls today than I’ve had in a 8 months. Godspeed son.
Thanks Stacy for your kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotHaley Hudson was an excellent helpful…
Haley Hudson was an excellent helpful person. Spent an awful alot of time listening to me due to such a bad experience with housings repair teams . Hopefully all will now be put in line to get stuff done .
Thanks Charlotte for your 5 star review. Regards, Tom
4/5
TrustpilotAmanda was very polite and very helpful…
Amanda was very polite and very helpful hopefully with her help it will get resolved she went as far as she could still waiting for mpg to respond again well done Amanda for your professionalism
Thanks for your kind feedback, this is great to hear. Regards, Adam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Southern Housing Group RES's London office has 1,059 reviews across two platforms: 355 on Google, 704 on Trustpilot.
Southern Housing Group RES London is rated 2.8 out of 5 across all 1,059 reviews, and 1.6 out of 5 on Google from 355 reviews.
Southern Housing Group RES London, Clerkenwell Road, London, EC1M 5LA.
