Southern Housing Group RES reviews

★★★★★ 1/5

Google

Pity there isn't a 0 star option. Collectively as a building we have been asking for service charge accounts for over a year, and have had nothing (legally required within 21 days). Slow to reply to everything and excessively lie about things they've done.

Kieran · 16 January 2026

★★★★★ 4/5

Trustpilot

Helpful staff

I called and didn’t have to wait for long. Explained problem and Leon was very helpful. Told me that it would be dealt with asap. Also asked if there was anything else he could help with.

Startingagain50 · 14 October 2024

★★★★★ 5/5

Trustpilot

A massive thank you to jay and all who…

A massive thank you to jay and all who was involved in moving me out from heathcothouse harborne.

Customer · 26 July 2026

★★★★★ 1/5

Google

(Verse 1) In the Optivo housing, it's a tale I need to share, A saga of issues, got me caught up in despair. Maintenance delays, problems just persist, Living conditions, they insist, should not exist. (Chorus) Optivo, oh Optivo, hear my plea, Issues stack up, can't you see? Housing dreams turn to frustration, Facing problems, no explanation. (Verse 2) Repairs promised, yet they drag their feet, Leaking pipes, the neighbors can't sleep. Communication breakdown, no one replies, In this housing maze, truth becomes lies. (Chorus) Optivo, oh Optivo, where's the care? Living conditions, it's just not fair. Residents stranded, feeling neglected, In this housing struggle, we're all connected. (Bridge) No resolutions, just endless delay, Optivo, can you hear what we say? Living in discomfort, it's hard to bear, Seeking solutions, but they're nowhere. (Verse 3) From heating issues to walls that weep, Optivo, it's time for you to keep Promises made, for a better space, In this housing journey, find some grace. (Chorus) Optivo, oh Optivo, time for change, Facing these challenges, it's so strange. Let's work together, find a solution, In this housing association, seek resolution.

Lennie · 26 February 2024

★★★★★ 5/5

Trustpilot

Very professional men ,

Southern Housing Groups customers adviser service .Michael is a Very professional men , very polite , he tried his best to sort our request quickly so want to say thank you so much

Malik · 13 November 2024

★★★★★ 5/5

Trustpilot

Hazel resolved my issue under difficult…

Hazel resolved my issue under difficult conditions as the system had gone down on both the app and the computers. She phoned through to the relevant contractor and got the answer I needed. She was friendly polite and professional.

Amanda · 16 February 2026

★★★★★ 2/5

Trustpilot

Don't care about drug use

I did an online report regarding my neighbours smoking drugs on their balcony as the smell is entering my windows, particularly my child's bedroom and it is making my home stink.

Fredi · 19 April 2026

★★★★★ 1/5

Google

I have been with Viridian now Optivo for over 11 years. Never have I had an issue with Customer Service until Optivo took over, they are argumentative and have no sense of empathy. I was always happy with Viridian and now considering leaving since Optivo due to them being highly incompetent. I approached Optivo to try and reach a resolution around a Pram as we have recently been told we need to remove it due to a Fire & Safety check, and the member of staff dealing with my query ( Who was not very friendly in the least) basically told me nothing can be done. I live on a third floor in a 3 story flat in which carrying the buggy upstairs and downstairs would be impossible and introduce further health & safety hazards to both myself and my young child. Instead of communicating with me to let me know there was an issue they decided to go straight to the bailiffs and the only time I knew what was happening was when I received a bailiff letter informing me that I had a certain amount of time to remove my pram otherwise it would be sold! Surely some form of compromise could be reached to keep myself & young child safe when heading down the stairs and requiring the use of the pram which is on the ground floor. Optivo - be aware that if any accidents occur because of having to carry a heavy bugyy up and down the stairs you will be liable. Absolutely Appalling service and will be contacting my local housing ombudsman. I would urge anyone who is experiencing any issues with Optivo in which Optivo is refusing to address, to contact their local Housing Ombudsman. Im waiting for my automated response of ''I'm sorry to read you're not happy with the service you've received. We'd be keen to discuss this with you so that we can look to resolve this matter and look into the points you've raised here. P.s nothing was ever resolved from calling them. Like many here I wish I could give them 0 Stars.

Will · 11 January 2020

★★★★★ 4/5

Trustpilot

Amazing contractor

This review is for the call handler who dealt with my call, but also the contractor that was sent out.

Shannon · 7 July 2026

★★★★★ 1/5

Trustpilot

Mental and emotional torture

The positive reviews must be fake. The blood boiling hatred I hold for this housing company... They are just thieves and time wasters. I pay so much service charge to receive absolutely NO service. Expect to call every week for months making up to 5 formal complaints before you hear anything. And then they will employ someone new to manage your property and your case will start from square one. It's mental and emotional torture dealing with this dumpster fire of a company that gets to control your living conditions.

Ibony · 15 November 2024

★★★★★ 5/5

Trustpilot

I was incredibly lucky to have Kate to help me today…

I was incredibly lucky to have got a lovely lady today called Kate who totally understood what COPD is all about and as email a few people about my boiler I couldn't have asked for a better person thank you Kate

Susan · 20 June 2024

★★★★★ 5/5

Trustpilot

Environmental issue

Bonny was very clear helpful information was given to an issue that was being discussed with Melissa and still going on . More details and update on this matter.Thank you for your support .Randa Arbid

Randa · 27 September 2024

★★★★★ 5/5

Trustpilot

Great Service

Just called up for a couple things that needed repairs. Spoke to a gentleman named Mike D. Was very helpful with video call and even spotted and reported a few things that I missed out to mention. Amazing customer service and really went beyond what I initially asked for great guy thank you

MA · 24 September 2025

★★★★★ 1/5

Trustpilot

Go to a different housing group

By far the worse housing group! From day 1 (the viewing) the guy was 25 minutes late with out a call to let me know, absolutely stinking attitude and no professionalism at all, after accepting the shabby disgusting place because I have too.. I wait weeks and weeks for an edoc that never came, after several phonecalls to southern, I get told.. someone will be in touch. Speak to you in 2030 then as I have no faith in this shambles of a team.

Matt · 28 October 2024

★★★★★ 5/5

Trustpilot

I had an issue regarding my kitchen and…

I had an issue regarding my kitchen and I spoke to Tiffany Pharaoh this morning she did her best to resolve the issue..the conversation was good, very polite and a good listener and this has made my day.Once again thank you.

Nana · 29 May 2024

★★★★★ 1/5

Trustpilot

I’ve been suffering from continuous…

I’ve been suffering from continuous noise nuisance from the flat above me for far too long, constant stamping, banging and jumping from 6am until late at night. Despite endless complaints, video evidence, and even an independent witness confirming the excessive noise, my housing association Southern Housing has done nothing to resolve it.

Baby · 21 September 2025

★★★★★ 1/5

Google

I have had a leak in my flat since October, and it is unbelievable that it still hasn’t been fixed. They keep sending different people who only look at the problem, say it’s not their responsibility, and promise to “report it,” yet nothing …

Maria · 16 December 2025

★★★★★ 1/5

Trustpilot

We are still waiting for our lift to be…

We are still waiting for our lift to be fixed, terrible customer service nobody gives an update, and still waiting out balcony door to get fixed as well. Unprofessional Again no update and no lift fixed is this happening tomorrow or not? this is the second time its happening, do we need to go to a lawyer and the council to complain? we have babies in the house and pushchair every day from the 4th floor - this is the 2nd time its broken again with no update update nothing again still waiting for our lift to get fixed

Lampros · 22 October 2024

★★★★★ 5/5

Trustpilot

It was a great pleasure speaking to…

It was a great pleasure speaking to Latesha less than an hour ago.Latesha went straight to point in understanding what I contacted Southern Housing for, and that helped.The lady has great customer care approach.

Nobuhle · 19 September 2024

★★★★★ 5/5

Trustpilot

Quick and Efficiant call

I was transferred from United living to SHG as I’m awaiting approval for some window repairs. My call was answered by Alex who explained the procedure with approvals, which was nice as no explained the process to me beforeSo thank you Alex and thank you Southern housing for what you do

Martin · 20 October 2023

★★★★★ 5/5

Trustpilot

Excellent communication

Excellent communication and issue solved quickly by advisor Lee. Very professional and very understanding to the customer

Steve · 9 July 2026

★★★★★ 5/5

Trustpilot

Good service

Toneo was very polite and kind. He helped me with all my queries and if I spoke to him every time I called then I won’t have too many issues. Thanks again Toneo

Rosemond · 25 September 2024

★★★★★ 1/5

Trustpilot

As a resident of Southern Housing for…

As a resident of Southern Housing for almost 20 years I’ve been paying for my parking bay on the estate directly to the housing association for a designated parking bay few months after moving in. Last year they subcontracted UKCPM to monitor the parking and since last August I have not had a day sleep. I’ve complained to the association regarding the unlawfully issued parking tickets, they assured me last December that everything was taken care off. In September 2024, I received a letter from solicitors threatening me with court action regarding unpaid parking tickets issued in August 2023. Even when I submitted a written complaint to Southern Housing providing all of the evidence of the unlawfulness of the issues tickets, they did not upheld my complaint and came across as not understand or knowing what residents parking arrangements are. Since merging with Optivo the service or the knowledge regarding running of their estate is beyond poor! Now, we are faced with a court action and don’t feel protected at all! For what is worth I’d like to state that I have never been in rent arrears, caused any disturbance or being of concern to this landlord!Appalling!

Radmila · 10 October 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service Leon was clear to understand communicating checking I agreed with the process date of repair A real turn around in the service we are use to 5 stars

Stephen · 24 October 2024