Southern Housing Group RES London reviews

★★★★★ 5/5

Trustpilot

5 Star Kadian

My liaisons with Kadian at Southern Housing has been supportive, informative and effective.Kadian is analytic, understanding, professional, has great foresight and goes over and beyond to assist.Kadian assisted me in reaching targets, is strategic, is a true professional in every sense of word has many quality attributes and is an absolute credit to Southern Housing.

Farad · 3 March 2023

★★★★★ 5/5

Trustpilot

Leon was polite and courteous

Leon was polite and courteous, and handled my repair issue exceptionally well. Leon arranged for a call back for potential dates for completion of works. Thank you

Rebecca · 30 October 2024

★★★★★ 5/5

Trustpilot

Todays call to Southern Housing

I had to call southern housing today to request a surveyor visit. A lovely man named Leon Brown answered the call and he was very helpful, informative, clear, polit and well spoken. As a Southern Housing employee you can tell he actually cares. The 5 star rating is for Leon himself as it is to soon to give the new Southern Housing team a rating as i am now waiting for the arranged visit from them.

Jimmy · 11 October 2024

★★★★★ 5/5

Trustpilot

Helpful information from Leon

Spoke to a gentleman called Leon today, he was very helpful. He went above and beyond with everything I requested and questions he answered for me. Thanks Leon!

Courtney · 10 October 2024

★★★★★ 5/5

Trustpilot

Amazing customer service from Toneo!

Amazing customer service from Toneo! We’ve had numerous issues trying to get our communal door fixed - we first reported it in March. Someone from Southern Housing attended to fit a new lock but after he left we realised we couldn’t get back inside the property. I called Southern Housing to report this and it was Toneo that came to the rescue!! He was very understanding and after some detective work managed to find out who fitted the lock and arranged for him to return straight away - job done 👍🏻 We are all so grateful to him. Southern Housing are very lucky to have such a great employee 😊

Lynn · 6 August 2024

★★★★★ 1/5

Trustpilot

Leak and hole in our communal corridor…

Leak and hole in our communal corridor that's been in the ceiling since May, the leak fills a giant industrial sized bucket daily and no one does anything about it. I've emailed, called, and messaged Southern Housing and Optivo who has since merged with them since May and get ignored or blatantly lied to but no one actually helps fix the issue. They also won't tell me who is paying for the water that's leaking. We are worried about subsidiary damage to our shared walls with the corridor because of the water damage that is down the whole length of the corridor. It is now four months since the issue first appeared, when will it be fixed?

Angela · 5 August 2024

★★★★★ 5/5

Trustpilot

Amazing service

Spoke to Anita today. She was amazing. So very helpful with all the questions we had. Parent is new resident and we could not have been happier with the service she provided. Empathy / Kind and Professional. Thank you Anita.

Karen · 8 March 2024

★★★★★ 5/5

Trustpilot

Thank you Leon

Leon made my day. Friendly voice and very helpful individual, really pleasant to talk to. : ) helped me with my enquiry efficiently and straight forward.

E · 31 October 2024

★★★★★ 5/5

Trustpilot

Toneo

Toneo is a friendly and bubblyly person, he has answered my call twice in the past and always been helpful, he is a credit to optivo

Lacey · 28 October 2024

★★★★★ 1/5

Trustpilot

Still no response after last trust…

Still no response after last trust pilot review.

J · 7 August 2026

★★★★★ 4/5

Trustpilot

Excellent Customer Service

Generally speaking the staff are polite and helpful but today, I spoke with Brenda who was genuinely exceptional. She listened carefully to my situation, showed great understanding and assured me action would be taken. Within an hour, as promised, she emailed with an update. I think it’s extremely important for a large organisation to still maintain that ‘human’ touch and with staff of Brenda’s calibre, Southern Housing are definitely on their way to achieve this goal.

Antoinette · 27 September 2024

★★★★★ 5/5

Trustpilot

Excellent assistance and help with…

Excellent assistance and help with understanding of situation and patient. I can't praise enough Bonny Gudino he went extra few miles to make sure that my forwarding email going to reach right department. Thank you very much indeed.

Hamid · 16 December 2025

★★★★★ 1/5

Trustpilot

Disgusting customer service and care…

Disgusting customer service and care for its customer and residents. I have been attempting contact since March for repairs to be made to a leaking roof, all of which have gone unanswered. I have raised a complaint with them directly and escalated and still no repsonse. I have now taken this to the Ombudsman for the second time with the hope this is looked into. For the amount we pay them in maintenance and service charges, the service we get back is disgusting. I will never purchase a property from them again.

Carly · 15 July 2024

★★★★★ 5/5

Trustpilot

I only time I felt heard

I only time I felt heard, and had a situation resolved in good timing with great understanding. I felt the job was done with the most respect and care, understanding and compassion.

Michaela · 24 September 2026

★★★★★ 4/5

Trustpilot

Security lights

Thanks to Leon Brown the problem with the security lights is now being chased up and am now waiting for electrician to attend next Tuesday

Brian · 4 November 2024

★★★★★ 1/5

Trustpilot

Do not apply for a company that doesn’t value diversity.

Their recruitment process is disgusting, I applied for a job, and they responded a few weeks later with a very disappointing automated email, and then had the temerity to tell me they couldn’t give feedback. When I challenged them on this, I was given a criteria of what they expect from anyone joining them health and safety wise. I’ve worked on countless construction sites, have a asbestos awareness certificate and site supervisory training certificate, I’ve got a level 2 in plumbing, a International Business management degree, and even an IOSH managing safely certificate, none of this is deemed good enough by Southern Housing, a company that clearly doesn’t value inclusion and diversity. I’d urge any hard working person to save your time and dignity and apply elsewhere, they’re not good people and treat you like you’re nothing.

Tyrone · 12 July 2024

★★★★★ 5/5

Trustpilot

Call handler Toneo

Although it can be frustrating to constantly chase for repairs, I know that we are all trying to do our jobs and as long as no one has died as a consequence life is good. I would like to praise Toneo for the way he handles the calls, I think this is probably the 2nd time I have called on behalf of my mum who is hard of hearing and his response and actions have been wonderful.

Amanda · 30 August 2024

★★★★★ 1/5

Trustpilot

Southern Housing: Extreme Dishonesty

Southern Housing has fabricated Ground Rent arrears which don’t exist to issue notice of possession. Their own rent statement provides that it is fully paid up to date. Yet they have filled in and verified with a signature the court forms in direct contempt of court. The level of fraud, deception and perjury is astounding. Further, Southern Housing have attempted to charge us Service Charges and necessary increases for estate repairs when we don’t live on an estate. Currently under threat of eviction on Monday with 3 disabled children based on the fictitious case brought by Southern Housing. Clearly this is necessary as extreme dishonesty is in the public interest. As Southern Housing have breached the lease we are now the innocent party. Please speak out. Do not be bullied, threatened and intimidated by Southern Housing.

Natalie · 10 July 2024

★★★★★ 5/5

Trustpilot

THE ADVISOR I SPOKE TO CHECKED INTO MY…

THE ADVISOR I SPOKE TO CHECKED INTO MY PROBLEM STRAIGHT AWAY AND GAVE ME THE IMFO I REQUIRED. HER NAME WAS CARLY AND SHE WAS VERY.NICE

Debra · 19 March 2026

★★★★★ 1/5

Trustpilot

My rent is ridiculously high (£263pw in…

My rent is ridiculously high (£263pw in a 1 bedroom flat) and I have been awaiting repairs for almost a year now since moving into the property. People have come and taken photos randomly just to never appear again. I have epilepsy, ADD and suffer with anxiety, I have reported repairs online several times and do not recieve any further response, the reports do not show on my account but know they have been recieved because I've had different people turn up to "take a look and take photos" months ago my front door needs replacing as it is broken around a whole middle hinge (theres literally a hole on the side of the door), there's a crack in one of the back windows (which i'm worried may be getting worse slowly) both of which were already like that when moving in and were reported/requested to be fixed. The shower (holder) is duck taped together (again has been since I moved in, it isn't my tape) there is an outdated tablet wired into my hallway which has something to do with the heating but is so old it can't be used and cannot be removed because its wired into the wall. The lock on my back window is now jammed and won't unlock without a knife (this happened after moving in but I can only assume is due to window being cheap or poorly built as it was closed and just wouldn't open randomly) I also wasn't given keys for the windows so have no way of trying to fiddle with the lock itself but it's not locked because it worked fine but just stopped working. It's mainly my front door I want fixed as it's an eye saw and the cracked window for safety reasons, I'm looking for an exchange because my girlfriend is giving birth next week so we will require another room but it's not a good look when people can see the HA do not make repairs. (AGAIN ALL ISSUES BUT 1 WERE PRESENT BEFORE I MOVED IN AND THEY HAVE BEEN AWARE OF THIS & SAID THEY WOULD REPAIR)

Trav · 1 July 2024

★★★★★ 1/5

Trustpilot

If you are thinking of buying a…

If you are thinking of buying a property near to anything belonging to Sothern Housing, think again,The landscaping and "communal planting" may look great on the developer's planning application, but Southern Housing may well decide that they do not have to adhere to this.They may even "allow" their tenant to take over part of this landcscaping, rip out the shrubs, then do nothing about replanting nor gardening the destroyed area.The tenant is then "allowed" to leave an eyesore, covered in weeds.

Gerald · 30 June 2024

★★★★★ 5/5

Trustpilot

Kai was very professional

Kai was very professional handle the call excellent He answer all my question and also went beyond , to contact order member.He is very good at his job.

MoneyGram · 3 September 2024

★★★★★ 5/5

Trustpilot

Great calling repairs.

I spoke with Shawshanah,she was so down to earth,friendly and helpful.Good at her job.So nice, because I’ve been ill, also grieving.I called about radiator leaking again prob from different place.Thanks Shawshanah.

Sacha · 15 July 2024

★★★★★ 5/5

Trustpilot

These 5 stars are for Tracey naish this…

These 5 stars are for Tracey naish this lady helped me so much . She went above and beyond her duties in my eyes . Definitely an asset to any company. So professional yet down to earth. Just want to say a massive thank you and sorry it’s taken so long to write this. Never worked with an anti social behaviour officer in my life , but without her I would never have been given my new flat & my new start . So thank you once again . You will never know how deeply grateful I actually am , you are a diamond.

Krystal · 27 June 2024