Southern Housing Group RES London reviews

★★★★★ 1/5

Trustpilot

Good luck getting anything fixed!

I have been a resident for over 12 years. In the past it took 9 years to get them to repair a leaking roof. So far I have been waiting over 3 years to repair communal lighting and also 3 years to repair the lock on a communal bike shed. Last year I reported filthy bin stores that aren't clean with flies getting into the homes from the bins - no action. Reported again this year - no action. Have had to call environmental health services. They have overcharged me for a repair in 2020 and I'm still chasing the refund. Utterly incompetent. The company is too large and needs to be broken apart. The CEO, on £300,000 py needs to be sacked.

DJL · 23 June 2024

★★★★★ 1/5

Trustpilot

I wish Southern could deal with tenants…

I wish Southern could deal with tenants who have clear mental health. They go around harassing neighbours

Joanne · 23 May 2026

★★★★★ 1/5

Trustpilot

One star is probably generous but my…

One star is probably generous but my experience with this housing group has been a disgrace I live in one of your houses in Ashby Grove and honestly the experience we are having in this area is awful oh boy where do I start with this. We’ve had homeless people constantly coming to the block to sleep at night as are community door has been broken for god knows how long now each time it gets fixed the homeless people drug dealers always come and break it as it’s a easy door to break. Just recently we had a dangerous man come into the flats because of the broken door and he was carrying a suspicious weapon with him and not only that he was smashing everyone doors and kicking trash everywhere and playing around with the elevator causing panic and scares to everyone in the housing group flats. Oh the list still continues don’t worry about that another crazy incident of having drug dealers and homeless having easy access to our flat was that they smashed one of our community window on the first floor and it took your housing group weeks to even clean it up and not only you didn’t even clean it properly we’ve had glass shatters spread all over the floor causing it to be dangerous for all of our neighbours walking. And one of your manager Amanda I believe is absolutely useless honestly giving false promises since February saying that they would fix the door and everything but nope still nothing at all still same issue and each time we raise this to your team we constantly here the same lie after lie saying we are looking into this. Honestly because of this we as a community in this housing group flat have decided we may go and get a lawyer due to the continues negligence happening to us. Honestly super disappointed can’t believe I have to live in fear in my own home because my landlord's can’t make my household a safe place to live

Mr · 20 June 2024

★★★★★ 1/5

Trustpilot

Repeated systematic failures

Good afternoonOne star is even to high for Southern Housing formerly know as OPTIVOFaulty windows that breach the insuranceRepairs outstanding 2-6 yearsI have been supportive to the needs of the step change for Southern Housing but the problem is it's senior management lack of leadership and accountability.A structured curtailed survey to make themselves look good is a band aid on a gaping wound growing everyday until it becomes cancerous.I personally haven't seen any change in the last 14years and I gave up the view of being optimistic where Southern Housing is concerned as they opitomise the essence of the betrayal of customer service and graveyard of work for othersThey don't reply to calls and force you through their biased complaints system for a 2-3year period and refer you onto the housing ombudsman who are absolutely redundant as they are short staffed and cannot handle present caseloads.The only good thing about southern Housing is it's customer call centre service staff who fan the flames of a dysfunctional and badly run housing association.It's high time Government agencies looked into this type of mismanagement and abuseBe very aware that joining southern Housing will affect your public health and invoke anxiety and depression.Leaving you disfigured through their invisible repairs process and dystopian views on housing management.I would probably have more rights if I was homeless By the way TomNever received a reply from Southern Housing and I'm not impressed by your underhanded method of placing a reply to make yourselves look good.In fact it now makes you look stupid & your unfit for purpose organisation exposed further

Wesley · 20 June 2024

★★★★★ 1/5

Google

Can't even give one star, they have no idea how to repair serious problems and come with wrong information on a repair and left a massive hole in floor and said it should be done February 26 what a bloody lot of cowboys

Andrew · 13 October 2025

★★★★★ 5/5

Trustpilot

Jabir was amazing today!!

Jabir was amazing today. Really listened to my issue, did what I needed without me even asking and I feel something will happen today… 5 days after my original app with K&T Heating. Jabir had awesome listening skills and showed compassion.

Lorna · 18 December 2023

★★★★★ 1/5

Trustpilot

Southern housing let you live in a flat…

Southern housing let you live in a flat above a psychopath they literally don't care about the safety of there tenants.How can i live when the guy downstairs has severe mental health problems he has been sectioned many times causes me nothing but stress he makes me ill threatening to kill me and my son he needs locking away but you let him live here.You really don't care about your tenants safety absolutely disgusting company and once again you put my rent up!!!!!!! You need to evict dangerous people he shouldn't be living in society what will it take...him to kill somebody

Keagan · 8 June 2024

★★★★★ 1/5

Google

Do what I should have done and avoid this company at all costs! Everything about them is terrible. Don’t follow fire regulations, and tell you problems have been fixed when they …

James · 16 January 2026

★★★★★ 1/5

Trustpilot

Garden fences

I reported a Fence panel had fallen down in my garden , Also in my neighbours side as will . Told that Southern Housing don’t do fences anymore. Been waiting since the beginning of the year for the fences to be done . Ok you don’t do fencing anymore, then my neighbour gets hers done this Saturday by the subcontractor. 😡. So they won’t do mine but it’s ok to do my neighbours. Not happy .

Deborah · 12 August 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful. Bonny

Great service and very helpful

Mr · 7 August 2026

★★★★★ 5/5

Trustpilot

Latesha great customer service

Latesha was wonderful, kind and empathetic in helping me with my query and delivered great customer service. I was reassured and felt understood. Thank you.

Cee · 27 September 2024

★★★★★ 5/5

Trustpilot

I contacted Southern Housing today regarding a rat issue

I contacted Southern Housing today regarding an issue with rats and my neighbour. I was put through to a young lady called Latesha who was very easy to talk to and extremely helpful. Although Southern Housing couldn’t help, she gave me the necessary information to get it sorted out. When you’re trying to get an issue sorted out, having someone like her to talk to makes a big difference. Thank you.

Misslesleysutherland · 21 October 2024

★★★★★ 5/5

Trustpilot

First class customer service.

The gentleman named Toneo was trying very hard to arrange urgent repair for us. He was very polite and helpful. Thank you very much.

S · 3 October 2024

★★★★★ 1/5

Trustpilot

Really can't believe how these people…

Really can't believe how these people get away without doing anything about a complaint, having lived here for five years with roof leaking,heating not working window catches broken. Still nothing done with rain water flooding through the electrics and having to pay out of my own pocket for temporary repairs whilst suffering heart failure and lung cancer, I've had three different people dealing with the complaint who don't even reply to emails, thanks very much Southern housing. Followed instructions on the reply email and said they would respond within five working days and still nothing.

Eric · 16 May 2024

★★★★★ 1/5

Trustpilot

Slumlord Southern

No hot water, a leaky boiler & bathroom unfit to use from damp and black mould. All this has been going on for 14 months since first report in March 2023. Southern have told lies & played games all the way along the line & clearly dont respect their clients or even the laws of the land!I have a pending case with the Housing Ombudsman, my MP was involved (they lied to him,) had support workers & a legal advisor from Shelter, all given the run around plus im a vulnerable disabled adult.In the end it will come back at them though, theyve already had to compensate me for numerous smaller repair failings, but by the time my case comes up for trial with the Ombudsman it will be around two years of major disrepair, I suspect it will cost them significantly in compensation as well as costs to do work.

Peter · 4 May 2024

★★★★★ 1/5

Trustpilot

Southern; Slumlord Profiteers

Southern are dodgy as hell. Lying, obfuscation, misdirection are the order of business with this Housing Company. Ive seen it all with Southern. Ive had ongoing boiler issues for two years straight, leaking and wrecking bathroom is this years experience, and my neighbours bathroom is full of black mould as a result of my boiler leak that has been ignored by landlord Since March 2023. Leak jobs are critical priority required to be done legally within 7 days, Its now November so thats 7-8 months & counting.I involved HO, my MP and currently I have a legal caseworker at Charity 'Shelter' supporting me as im a vulnerable adult. The fact that Southern dont like being held to account & are dragging heels as a result & still haven't done the works is in my favour though because Shelter's legal team are almost at the stage of involving a solictor & the courts and we will be pushing for a healthy payout in compensation as well as forcing them to do the works legally required. My story is in the newspapers & local media & there are countless clients here suffering similar abuses by the landlord. No third party im dealing with supports Southern & thinks its disgraceful to treat a decorated war veteran in this manner, but treating anybody in this manner is wrong, however in the end companies like this will be held to account which is what Micheal Gove's Levelling up department is trying to do. The time will come eventually where Housing Companies cant breathe for illegal behaviour and will be swamped with financial losses as a result of clients taking action and changes to the law. Im also currently waiting to hear back from Environmental services from local council who are considering that Southern's behaviour is a 'crime in progress' which means criminal proceedings; id like to see them sued personally. Regardless im in good spirits, I live in a beautiful home ive made (excluding bathroom) & despite Southern's need to feel like they have 'depressed' the client they have failed. I have a long term plan, my plan means Southern will lose the fight either way whether they do the works now or later, they just dont know how; but ergo but what ive learned since 2019 is dont trust them, dont communicate anything its not beneficial to you them knowing, dont support them or alert them to problems in the area (leave that to others if they want to.) I was a good ally of Southern for a couple of years and helped them stave off issues unfolding at the area here, now ill let dramas unfold and report nothing, tell them nothing, support them never.Addendum. See Southern's reply here? You gotta love these guys, they are all about faking it and appearing concerned for their clients (for media purposes) but never seem concerned to get the works done folks complain about. If anyone would like to contact me directly for access to my media story i can put you in touch with the press to hear your own and also advise on the best way to beat Southern legally and of course there are other ways to deal with injustice outside the courts.

Peter · 4 May 2024

★★★★★ 5/5

Trustpilot

Unbelievably helpful

Unbelievably helpful. Never known a housing association that was so supportive of its tenants.They have courses that you can do. They have an amazing care team.I spoke with Alex a couple of weeks ago and relayed this to him. Please note, that I was phoning for something else, which he was both incredibly helpful and professional over. I mentioned my views regarding Southern Housing, and he said it's not often they get complimented, which I find confusing, given how they have been with myself and my children.

Richard · 4 May 2024

★★★★★ 5/5

Trustpilot

call in today very pleased with the…

call in today very pleased with the outcome to

Jade · 30 June 2026

★★★★★ 1/5

Trustpilot

VILE!

Another experience of dangerous and despicable service by this bunch. Another promise of 10 days call back goes begging. The constant lies continue!!! Yet again having to chase them. At a continuing detriment to my own health even though I'm under going testing currently for something potentially serious. But Southern couldn't care less about that as long as they receive their beloved rent. In my opinion, It's very sad to state the fact, Southern are Absolutely the worst and most dangerous landlord I have ever and feel will ever encounter.

Mel · 2 May 2024

★★★★★ 3/5

Trustpilot

Ive been ringing but not been able to…

Ive been ringing but not been able to speak to anyone. Keeps saying all lines are busy. I've been advised by my housing officer to record my neighbours music which has not been successful. I don't know what to do next her music is always blaring day night early hrs for nearly two months. Today the was a teenager in her garden I said tell her to turn her music down not long after music was turned up this keeps happening every time I ask her to turn it down. I honestly don't know what to do next

Ginny · 1 May 2024

★★★★★ 1/5

Trustpilot

YOU AVOIDING ME IS MESSING WITH MY MENTAL HEALTH IS

Hi me again just a update on how BAD the customer services is with optivo/Southernhousing iv been making complaints for over 3yrs all the do is lie say they been calling and left a message on my voice mail and there's nothing iv requested them to send me proof they ignore my request if I missed a rent payment im sure they will find a way letters, email calls every day till they get a payment NOW they have blocked me to get access to my online account is any one else having a issue seeing there rent account? I can even make any repair report it's been 3 days now had to screen shot for proof people I know are not having the same issue bet there gunna say oh were making some changes I bet to put me in arrears when I know I'm update. The things they do to mess with my mental health all they have to do is sort out my complaint which is very simple but NO they do thing to make you react in a negative way all I wanna do is live in my home in peace is that to much to ask for. You promote about helping people with mental health but all they do is course more pain!! Why optivo/Southernhousing why why why why can you please help me I'm crying inside can you stop avoiding me I'm trying so HARD NOT to BREAK I know that's what u want IS THAT WHAT U WANT?

Ricardo · 28 April 2024

★★★★★ 1/5

Trustpilot

Completely useless

Southern Housing are completely useless.

Emma · 24 July 2026

★★★★★ 5/5

Trustpilot

Extremely helpful

I spoke to Amy Northern who was so lovely. Very helpful, pleasant, friendly and got me all the information I needed. I wish all CCPs were like Amy.

Janine · 5 July 2024

★★★★★ 1/5

Trustpilot

Front Line Try.

Been a tenant with Southern Housing for near on 3 years now. I have just had the pleasure of dealing with two staff in Service centre. Both managed to understand & resolve the issues for me. In a rare occurrence They & Southern housing showed great understanding & empathy under delicate circumstances and their both a credit to the company. 5 stars Goes to them.Having said that, I do feel there is massive improvement required at handling safety concerns, communication, adhering to timescales given and how you treat tenants as a whole. I believe at times the service received by Southern Housing is extremely poor and to an extent even dangerous. Its sad to feel that some sadly do the company an injustice, and don't (seem) to care at all. However I do appreciate the staff on the front line who and even indeed the complaints team are doing their best with the resources they have and who set the best example.

Mel · 19 April 2024