Southern Housing Group RES reviews

★★★★★ 1/5

Trustpilot

For the past few nights I didnt get to…

For the past few nights I didnt get to sleep until around 6am and even then I was awoken again. Im now dtarting to sweat and feel very worried that my only option is to remove southern housing from my universal credit claim and leave this address. Southern housing have heard the tenant admit that his girlfriend stomps around but they did all they could to downplay the recording and protect the other tenant. They want to claim they’re an evidence based association yet theyve never tried to independantly verify the noise im hearing. They didnt even offer a witness until 6 months after i reported sleep deprevation and overnight noise. Funny enough i have in writing their own officer claiming the noise im experiencing is from the children upstairs. Problem is, they think they can use “children playing” as an excuse for noise at 5am and they cant. Why is it the people who lay around and have loads of kids get treated as if they’re more important than people who don’t have kids? Parents themselves complain when housed next to too many families because of the noise yet single people are gaslighted and told to make room in our lives for overnight chaos.

Dev · 15 September 2026

★★★★★ 1/5

Trustpilot

I want to cry...

So, I have just got back to the London flat. The neighbours told us two weeks ago that the bike shed had been broken into and around a dozen bikes stolen. There has been absolutely no communication from SH about this. There has also been no acknowledgement from SH that the bike shed lock needs repairing, despite numerous requests and repeated promises that this would be dealt with. The broken exit switch on our main entry/exit gates still needs repairing. I also spent an hour cleaning the car park spaces of debris and leaves so that I could actually park the car.

Elle · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Southern…

I had a great experience with Southern Housing customer service thanks to Lee Head. Lee provided excellent customer service throughout, she was professional, friendly, and took the time to listen to my repair concerns. Communication was clear, and I felt supported every step of the way. It's refreshing to deal with someone who genuinely cares about helping and follows through on what they say. Thank you, Lee, for making the process much easier. You are a real credit to Southern Housing😁

Ms · 5 August 2026

★★★★★ 5/5

Trustpilot

I spoke to a lovely lady called Hazel…

I spoke to a lovely lady called Hazel in the East Sussex department for faults, very kind, professional and caring. Just what you need when reporting difficult situations. Hazel was very quick in reporting positive feedback. The fault is being fixed ASAP and just knowing that everything is being done to rectify this, that's what matters. Than you Hazel, I hope your company knows what a difference you make, a great asset and are a lovely understanding, kind lady.

Lisa · 29 May 2026

★★★★★ 5/5

Trustpilot

Magnificent Louise!!!!

I have been chasing an emergency repair for two weeks. Have spoken to endless people without success……and then I spoke with Louise yesterday ….thank goodness. Like a SuperHero she has kept me informed of her actions and has updated me today, as she said she would. An appointment is being made as I type this. Thank you so much Louise at Southern you’re amazing. I’m no longer tearing my hair out at the lack of action. Hopefully, we will be able to flush our loo and take a hot shower soon.

Kim · 20 March 2026

★★★★★ 5/5

Trustpilot

Ellie in the Repairs Team was amazing

Ellie in the Repairs Team for Hackney went over and above to assist me with my issue of a leak from above. She was friendly professional and sympathetic to my situation. Southern Housing would go a long way to improving their reputation by employing more people like Ellie.

Lorraine · 15 September 2026

★★★★★ 5/5

Trustpilot

Brilliant customer service!

I had a lovely experience and very good customer service today from Tina at Southern Housing. She went above & beyond to help me out by confirming/submitting some info in order for a repair job in my home to proceed. Thank you Tina!

Chilufya · 2 September 2026

★★★★★ 1/5

Trustpilot

Southern Housing - a company lacking integrity/professionalism/ability

For years in our development in N17 we have had to deal with unrealistic rises in communal fees for various services. Some services did not exist and we fought them. Some of the services we have argued can be dispensed with as they are not logical. Collecting bulk waste when tenants should be using the council to pay for bulk removals. Why would we pay for other's bulk disposals. So we have asked to see service suppplier's invoices. Not a breakdown like we have been given which can be an invented figure but actual invoices. After several years we are still waiting. Some have held back paying the communal charges but even this is challenged with bullying. The properties are hard to sell on for those that own as no one wants to buy a property with a huge communal charge of over £2600 annually. Additionally communication is severely lacking from Southern. They show an incompetence that is shocking to anyone that runs a business. Be aware of this company and avoid them. We work hard for our money and none of us are wealthy living in this area so why would Southern Housing want to make us poorer on the backs of social housing programs that are supposed to help people who make less or are key workers etc...

Joe · 17 September 2026

★★★★★ 5/5

Trustpilot

Louise was very helpful

Louise was very helpful, I'm trying to start a new account with you, and she helped me I will have to get my daughter to help me, she's very good at that sort of thing.

Beverly · 18 August 2026

★★★★★ 1/5

Google

My experience with Southern Housing’s Sales team has been nothing short of appalling. What began as a routine shared ownership resale quickly unravelled due to evasive communication, vague explanations and a disturbing lack of accountability from staff, particularly someone named Niall. The handling of my case felt more like a calculated effort to protect the organisation’s interests than to support a resident. Misinformation was routinely provided, timelines shifted without warning, and even previously confirmed commitments were later questioned or backtracked on, causing unnecessary stress at an already deeply challenging time in my life. The lack of empathy, transparency, and basic professionalism was astonishing. If you are navigating a resale with Southern Housing, do so with extreme caution, especially if you’re dealing with their Sales department. You may find yourself fighting harder for honesty than for the sale itself.

Mimi · 5 August 2025

★★★★★ 5/5

Trustpilot

As a tenant I had an issue with the…

As a tenant I had an issue with the walls of my flat. I contacted them and told them the problem and they listened and were able to sort out a date for these repairs to take place, Mike Dale was the person I spoke to who was very helpful in dealing with dates for the work to take place

Mr · 20 January 2026

★★★★★ 5/5

Trustpilot

Polite and thorough

We had to contact you due to multiple issues. We spoke to Mike Dale who wasn’t sure if he could help at first but after doing a video call he assured us he could and was extremely thorough as well as taking screenshots of each of our issues. He was very polite.

Yaz · 25 March 2026

★★★★★ 1/5

Trustpilot

Southern housing worst company in the…

Southern housing worst company in the UK. They lied from the beginning by announcing extra work force. We don't have any physical assistance anymore from managers. We, the residents have to do the work for them. Also, the ground team who suppost clean pavements and roads every 2 weeks are useless and incapable of doing their job. Also, housing officers are lier when they inform residents that there is a manager coming to the estate every month.

Franco · 8 August 2026

★★★★★ 5/5

Google

I’ve had a number of issues and complaints with Southern Housing in the past, so I feel it’s important to recognise when someone provides excellent service. I spoke to Mel this morning, and she was absolutely lovely. It was a very stark contrast to the TSG advisor I had called beforehand, who was quite rude and seemed to have an attitude from the start. Mel was professional, informative, and took the time to ask further questions to fully understand the situation. Not only did she help me with the emergency repair, but she also let me know she would make a note to follow up on the routine issue afterwards if it was still needed. Her approach made a real difference to my experience today, and I’m very grateful for her help. Please pass on my thanks and recognition and make sure she gets some type of acknowledgment as it’s not very often we get someone helpful from southern housing on the phone. Thanks, Maryan

Maya · 16 March 2026

★★★★★ 5/5

Trustpilot

How kind and caring Mike Dale and the…

How kind and caring Mike Dale and the team have been throughout this stressful situation, Mike as gone above and beyond to help us as a family and are grateful there are still people on the other end of the phone who still care!

Daniel · 8 April 2026

★★★★★ 1/5

Trustpilot

Southern housing customers service team…

Southern housing customers service team is very bad they don't bother there customers i am contacted to customers service on 17th June 26 about my toilet flashing system not working and continually water leaking in toilets customer service team told me they contact me within 5 working days but today is 4th July 26 about 17 days already passed still no one contact me yet we are 3 people living in this house without toilet flashing how can living this house i have no idea also continue water leaking in toilet who paying my over water bills job reference no is :- SHD 168039 and still we are 3 people living in this house without toilet flashing since 17th June 26 to today is 4th July 26 about 17 days pass now

Md · 4 July 2026

★★★★★ 4/5

Trustpilot

Taneo was brilliant was just taken back…

Taneo was brilliant was just taken back about the rules for fixtures according to the tenancy agreement that handles are my responsibility

Kamile · 25 August 2026

★★★★★ 1/5

Trustpilot

Fake debt and terrible sales team

They send emails saying you are in debt to them when you are not. The emails don’t explain what the debt is for, just demand payment. After weeks and weeks they finally admit that they have no idea what it is for. It took going through the complaints process to resolve it after stony silence from anyone else. In fairness, the complaints team did admit (eventually) they didn’t know what it was for and cancelled it. But how many other people did pay because they didn’t challenge it?

Edward · 4 June 2026

★★★★★ 5/5

Trustpilot

Anita from the Response Team was…

Anita from the Response Team was brilliant today! She spent over 45 minutes dealing with my enquires. Was very kind and professional. Special thanks to Anita.

Nicola · 6 July 2026

★★★★★ 1/5

Trustpilot

As of the last week I’ve had horrible…

As of the last week I’ve had horrible experience with southern housing specifically Sophie Bridgeman the Sales Services Co-ordinator. My father has required documents from them I sent a third party form months ago. I didn’t hear back so I assumed all was fine, however upon trying to get documents for my father who has had a stroke and they are aware of this, I’ve been met with nothing but obstacles and issues. And then have been told my third party form is invalid. Tried calling them multiple times so my father can give verbal consent, no answer or willingness to speak to him. Called yesterday with my dad, they said they could get me the forms by the afternoon considering the form had been sent so they don’t need to speak to him, to receive extremely unhelpful emails from Sophie who shows clearly in her emails she does not care to help the situation. When someone tried to put me on the phone to her she did not answer though they said they were looking at her and she was waiting for the call. Sales team have been very unprofessional, when you email the normal email they get back to you weeks later and tell you they will look into your request and respect a response in a month. These are urgent documents required for my fathers finances. They show a lack of interest in getting them to us. No calls from them whatsoever, having to chase them to know that the form I sent was invalid. We are not even asking for much. I dread to think what others have experienced with them especially if they are unwell.

DIANE · 20 May 2026

★★★★★ 1/5

Google

If I could give zero I would. Their in humane and disgusting. As a tenant if your thinking of doing business with these disgusting people don't trust them all they do is merge with other housing associations. They especially Sacha from the …

Catarina · 16 February 2026

★★★★★ 1/5

Trustpilot

Residents Ignored While Paying Rent

Worst company in the housing industry. Stubborn and unprofessional people working in customer service. They only pretend they are helping residents, but in reality nothing gets done. No matter how many times we contact the CEO or other officials, everyone seems fully aware of the lies and empty promises. The only response we ever receive is “we are out of office” or “we will get back to you in 5 days.” We are still waiting for those 5 days. Residents are being ignored while rents are being charged through councils. Feels like they are making fools of everyone.

Kaz · 13 May 2026

★★★★★ 2/5

Trustpilot

Belends.

Offers "affordable housing" to nhs staff, our pay doesn't raise but rent sure does, a heatwave is going wild for a second year in a row but hey take majority of our paychecks and not even provide a small aircon. Only cause its not the most egregious for my site's area cause the current other options cost quite literally 80% of my payslip so i can't even just move out.

Presumably · 9 July 2026

★★★★★ 5/5

Trustpilot

I spoke to Luke in repairs and previous…

I spoke to Luke in repairs and previous experiences haven’t always been so positive hence writing this trust pilot

Sue · 21 July 2026