Southern Housing Group RES reviews

★★★★★ 5/5

Trustpilot

Issue around lack of support or help regarding a pest issue. (RAT)

My call was answered by HAYLEY...Having previously received very poor support & total block on being able to advance this issue, last week, I was advised to try again.I held out no hope whatsoever!!But, tried... My call was picked up by Hayley...She: was friendly, courteous; listened to me & actually heard what I was saying...A rarity, in my experience, in recent years, with this Housing Association.Hayley emailed a Housing Service Manager, to request they contact me, to explore what help/ support they can offer...Hayley was efficient, friendly & showed a level of care I could only wish for...A wish not in any measure achieved for many years!!I feel thankful to have encountered this capable person today...I just hope the Service Manager can show their self to be as effective as Hayley.I can but hope... 🤞🏼🙄

Jude · 4 November 2024

★★★★★ 5/5

Trustpilot

Great customer service, Thank you Shawn

I want to say thank you to Shawn who I’ve just spoken to. Been having an issue all week and I’ve been calling and getting no information or update regarding a switched off water supply. Today I’ve just been given concise information and an update and he was honestly so helpful and on it with addressing my problem. Appreciated how he also went to talk to a superior whenever he wasn’t sure about something, at the end of the call I’d had everything sorted. Very friendly too!

Kosi · 29 October 2024

★★★★★ 1/5

Google

Fire alarm in empty residential building next to us owned by Southern Housing has been going off for 7 days 24/7 keeping us all up at night! Southern housing were informed on the 2nd day (after having to go to council to find owners) and said it was an emergency repair. 5 days later after numerous phonecalls chasing and getting the council in attendance to report the nuisance noise they finally arrange for a contractor to come round. He arrives and says he has been given no keys so can't do anything!! Absolute Joke. Very incompetent company, glad I'm not their resident. Sort This Out!!!! UPDATE: Another day and another contractor with no access!!! 8 days response time and still not fix for a emergency response despite them stating in their policy to resolve issues in 24 hours!

Alex · 26 March 2026

★★★★★ 5/5

Google

Niall Newman, was a huge help in facilitating a final enquiry for a sale that has been dragging on for a number of weeks, Nial heard the urgency of the matter and with his proactive approach and an empathetic approach, understanding that this was impacting multiple peoples lives within a very delicate chain he delivered as promised and resolved an issue within 2 hours of saying he would do so! As a director of an estate agency i really appreciated his approach to the situation! His a real asset to southern housing!

Jamie · 26 March 2026

★★★★★ 1/5

Trustpilot

Would give zero stars or less

Would give zero stars , have had no street lighting for months and it’s not even been inspected ( private rd ) all they do is chase Hobdens, who do nothing ( Sharon Botting is lovely,very helpful but they ignore her also ) overgrown trees and shrubs… again Hobdens are supposed to inspect….. they do nothing. Entry lights broken but logged 3 times as repair complete, not touched as cobwebs not moved. We pay for a property management company who do nothing but take money. But it’s ok to put the rent up another 60 a month which includes large service charge raises . Awful company, the complaints team are not impartial at all . Housing Ombudsman swamped with complaints about them. EDIT I have still not been contacted about my complaint a month after the extension date despite asking several times for this , stupid emails from the contact centre saying wait 10 days , unacceptable. I have being a SH tenant as it’s stressful, expensive rent and an awful company that don’t care. EDIT AGAIN the complaint team have still not contacted me despite the extension to 12 SEPT , it’s only been acknowledged and extended , no one has even spoken to me about this . The 5 star review are all based on the contract centre staff and how the call was , SH are the worst and most expensive HA .. useless and don’t care , all they can say repeatedly is wait 10 days !!!! Zero customer service.

Lindsey · 23 October 2024

★★★★★ 5/5

Trustpilot

Helpful staff at Southern Housing

I contacted Southern Housing today regarding a problem with damp in my flat. I eventually got to speak to Toneo who was most helpful and raised a job for me with the team who specialise in damp and mould. Southern Housing are very difficult to get hold of recently but I persisted with holding on the phone until someone answered. Toneo was very patient with my complaint and was extremely helpful and polite. If I have to contact Southern Housing again I will make sure to ask for him. To be fair all of the staff on the helpline are very friendly and helpful. I think they are very overworked as it is always difficult to get through to someone.

SP · 22 October 2024

★★★★★ 5/5

Trustpilot

Great customer service!

Great customer service!Latesha Johnson was my Customer Response Advisor for an important query that I had.Her response time was fast and her advice was clear, professional and most importantly, accurate. She went above and beyond to confirm her own advice with a supervisor and was correct in every instance.Furthermore, she followed up with a home service manager on my behalf, then detailed all that was discussed by written email confirmation.What could have been a stressful call was turned into a pleasant experience through Lateshas calm demeanour, understanding and wide breadth of knowledge.One very happy customer!

Valentine · 9 October 2024

★★★★★ 1/5

Trustpilot

AVOID RUN RUN RUN

AVOID RUN RUN RUN, a terrible negligent company I can't believe the government continue to allow these people to manage properties, they are awful and a total waste of time, they will drive you crazy and destroy your sanity, whilst they send you round and round in circles, they fail to complete agreed tasks, even if its leading to significant safety issues. They have increased our service charge by 600% whilst the building literally falls apart. they have replaced or repaired items to very poor quality standards, they can't even manage to use the same paint colours, they removed all our landscaping, so the development looks nothing like the one we bought in. they replaced our art deco doors with black metal council ones, every door in the building is different now, it looks a total mess, they never consult us, we have no say in anything. they just waste our time.

Thomas · 16 March 2026

★★★★★ 5/5

Trustpilot

From Start To Completion Of Job

From speaking to the lovely Leon Brown ( customer service agent ) who was an absolute delight to speak to. He was professional, went above and beyond to help on 01/10/2024 to the operator who turned up 04/10/2024 who was Cliff from Southern Housing. Cliff was brilliant, I cannot fault him. He was cheerful, very respectful, completed the job and also went out of his way to show me how to turn water off etc should I need to in the future. Southern Housing have excelled having two employees with these standards. Many thanks.

Karen · 4 October 2024

★★★★★ 1/5

Trustpilot

Issues never fixed, extortionate service charge.

Rat issue notified in Feb 2025, was told it was my fault despite letting them know I found an old rat trap. Took until August 2025 to convince them it was not me. Still not fixed in July 26. Lots of damp and mold behind my kitchen units, was not fixed during a kitchen refit. They have a bad choice of contractors.

Bored · 23 July 2026

★★★★★ 5/5

Trustpilot

Improvement on past experience

Toneo answered my call about a tricky outside repair that needs sorting as it is causing a leak inside my flat. He was polite and friendly, efficient and, most importantly, when he didn’t know the answer to something he went and asked someone who did. In the past I have felt ‘fobbed off’ by call staff when there’s been anything complicated but he has organised a surveyor to come and inspect the problem. Thanks Toneo! Let’s hope the repair gets sorted quickly. Hoping there has been improvements in that area too.

Marsh · 24 September 2024

★★★★★ 5/5

Trustpilot

Toneo was very helpful & courteous

Toneo was very helpful & courteous, he is a credit to Southern Housing

Ray · 28 July 2026

★★★★★ 5/5

Trustpilot

Sign up

I had such a great experience signing up with Joe Harden. The process was simple and straightforward, and Joe made sure to explain everything clearly. He was incredibly patient, always prompt with his email responses, and went out of his way to accommodate my schedule, which really made the process smoother. Joe demonstrated exactly what you'd hope for from a housing association, excellent communication, attention to detail, and genuine care for the people he’s helping. Thank you, Joe, for making this such a positive experience!

Safa · 13 September 2024

★★★★★ 5/5

Trustpilot

Regarding my recent conversation with…

Regarding my recent conversation with Michael Abraham at the Service Call Centre I found him to be very polite, personable & very helpful. He seemed genuinely interested in my query & getting the problem solved. He could have just passed my query to United Living but he took it upon himself to email the contractors himself. (There was a queue of over 30 & previously 80 earlier in the day! The reason for my call- why was the wait so ridiculously long?) Hopefully United Living will be in touch with me before too long to resolve my repair. Thank you Michael!

Julia · 9 September 2024

★★★★★ 5/5

Trustpilot

I cannot praise Toneo enough I have…

I cannot praise Toneo enough I have called before with same problem and was told it was my responsibility.I have lived here for 11 years and never had rats about 10 days ago I was infested with them coming out of pipes in garden. Toneo was so helpful, understanding and listened to me. He was very efficient and organised drain company Jet (who have called and attending today) also pest control company. I have spent money I cannot afford on poison and had sleepless nights and severe anxiety. Thank you Toneo definitely deserve recognition for being such a good customer service operator.Thank youMargaret

Margaret · 9 September 2024

★★★★★ 1/5

Trustpilot

Housing association are responsible for…

Housing association are responsible for keeping my home safe, secure and in good condition.I have been trying to get repairs done in my flat, bathroom, and bedroom no heating since 2020, radiator not working in sitting room; they are just not interested in fixing any repairs. After escalating my complaint, their engineers came to fixed the heating problem since 2020, every year we fix; about a dozen have been to my flat. Still am in the cool in winter they have no solution, they never offer any temporary solution I had to buy fan heaters and other things I need for winter to keep me warm, still I must pay my rent. How is this right?

Louisa · 6 September 2024

★★★★★ 5/5

Trustpilot

Thank you Brian at Southern housing!

A very special thank you to Brian Simpson in customer accounts. Outstanding customer service provided by Brian, he was understanding of my recent unfortunate circumstances. Showed patience, listened and was extremely informative. Southern housing and the customers are extremely lucky to have this individual working in the organisation, I was so lucky that day he answered my call as I found it daunting to discuss difficult matters and communicating with customer services can be challenging especially when asking for help. With no expectations Brian went above and beyond, providing information on services and keeping me informed along the way. I was lost for words and I felt compelled to write this honest review and share how much I appreciate his help! Thank you ever so much and I highly recommend southern housing!

Lauren · 29 August 2024

★★★★★ 5/5

Trustpilot

Thank you Toneo

Today, I received an excellent, friendly but professional service from Toneo. This was in relation to a repair which needs completing in the flat. He listened over the phone about the problem and found out for me where we are at. As promised the next morning, he contacted me and a the required tradesman, to organise for the repair to be carried out. His positive attitude.helped me feel a bit better about the situation. Thank you Toneo.

Ross · 8 October 2024

★★★★★ 5/5

Trustpilot

Great call handler

Hi there ,I called the repairs team today to report a leak that had come into my property from the flat upstairs which left stains all along my ceiling,I got though to somebody called Tonyo in repairs team and I must just say it was an actual pleasure to deal with somebody so polite and who's good at there job,got the job booked in promptly and made sure i wasnt going to be waiting to long for my repair to be completed, * hope i spelt your name right *

Customer · 18 February 2026

★★★★★ 4/5

Trustpilot

I have had an ongoing issue with repairs

I have had an ongoing issue with repairs and i am unable to get it completed my complaint has been on going for over a year, however, i spoke with Hayley Hudson who was very helpful and helped me with my concern. She has completed everything in order for my fence to be fixed however the repairs team are unbelievably rude and unhelpful. Hayley has been the first person that i have spoken with that was exceptionally helpful, i would highly recommend her. I have rated 4 stars only as my issue isnt resolved however Hayley was exceptional.

Terri · 29 July 2024

★★★★★ 5/5

Trustpilot

Brilliant costumer service from Shawshanah.

I spoke with an Southern Housing agent in the repairs department. After a frustrating couple of months regarding an unfinished repair at my property, the agent; Shawshanah was brilliant at listening to me. She took her time to make sure each points I made was addressed and she gave clear concise responses. Honestly, she was fantastic! She booked me an appointment for the repaira to be finally actioned next month (21th August) Her mannerism should be an example for the rest of the agents who work for Southern Housing.

Kehinde · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you for lovely customer service I…

Thank you for lovely customer service I have received today. I have spoken to Kate Taylor today and she was absolutely amazing. Thank you Kate. Lovely customer service, polite and peoples skills. Customer service on the phone is not easy job, and can be hard to listen complains, issues every day. But, there are people like Kate who would never let you feel that way, that you are problem or trouble, but opposite. With her lovely manners she made me feel my callIs welcomed; that she is there for me, and she will help. Thank you for your hard work!

Dorothy · 21 June 2024

★★★★★ 1/5

Trustpilot

We have had an ongoing problem with…

We have had an ongoing problem with leaks from flats above and lift shaftfor a number of years. We now have a severe leak caused by one of their tenants above using a shower which is not been sealed. Water is running through my ceilings electric points onto a wooden floors walls and ceilings will need Rep plastering and floors are wrecked. southern housing have refused to return calls And issue is ongoing . Really poor service.

Clare · 24 September 2025

★★★★★ 5/5

Trustpilot

Your representative was very kind and helpful …

Your representative was very kind and helpful, he tried to resolve the issue I had with United Living and has booked someone to come this evening. I had an appointment with UL for today between 1-5, someone came at 11 when I was at a hospital, I called at 4 to ask if he was really coming only to be told that I wasn't home this morning! Why would I be when he was booked for this afternoon, by this time the electrician was on another job and wasn't coming to me! I'm beyond furious, such a disrespectful company are United living, if I hadn't called I wouldn't have known. Anyway Bonnie was calming and kind. Thank you.

Valerie · 12 June 2024