Southern Housing Group RES reviews

★★★★★ 5/5

Trustpilot

John Cullerton at Southern Housing…

John Cullerton at Southern Housing Lambeth is second to none.Southern Housing has not too long taken over the running of where I live!The previous Landlords did nothing to deal with damp issues I've had for 27 years ,John got on to it and at this stage things are looking up.I would like to thank Mr Cullerton on here as he really did look into my complaint and I thank him so much for his dedication and determination to have my works pushed through.Thank you John.JM SW2

Jay · 30 November 2023

★★★★★ 5/5

Trustpilot

My review is wholly based on the…

My review is wholly based on the customer service representative that dealt with my queries. I spoke to Alex and he was the most helpful person I’ve ever spoken to within this company . Nothing was too much trouble for him . He should be a valued member of the team , if only all of their customer services reps were like that instead of being dismissive and rude . Well done Alex , thank you so much for your help .

Eva · 30 November 2023

★★★★★ 5/5

Trustpilot

Spoke to Tonio from Southern housing…

Spoke to Tonio from Southern housing repair team today. He was very helpful/polite and went above and beyond to log in my repair. Although there was issues with his system he managed to log in my repairs. He provided me with a reference number for both jobs and mentioned he will put on the system to bring the job forward if any cancellation came up.

Claudia · 11 September 2024

★★★★★ 5/5

Trustpilot

Help and support

I have been a tenant for almost 30 years .southern have always been there to help and support us as long as you are upfront and honest .I have had a rough few years and found myself being made redundant just to finish things off .Joe Tidd has been there to help and support me with the debt I found myself drowning in .She has contacted companies for me to sort debt plans and to be there to listen for me.sometimes I cant do face to face or phone calls but joe is always there via txt .WhatsApp. phone or face to face whatever has been best for me.i feel like a massive weight has been lifted from my shoulders and I know my home is safe .I really and truly cant thank her enough.

Bridgette · 18 November 2023

★★★★★ 5/5

Trustpilot

Hollie Francis - help with mould issue

I emailed a lady called Hollie Francis this morning regarding quite a bad mould issue I have been having.I have been chasing it for months with no luck and within one hour I had a phone call from Hollie who has managed to get everything sorted right away for me. It is such a relief that I have finally got through to someone who has been willing to help me as I have suffered alot due to this ongoing problem.She is a lovely lady who is clearly very good at her job and has instantly put me at ease and made me feel so grateful that things are finally getting sorted. Thank you so much Hollie, your company needs more people like you!

Jessledshamhotmail.co.uk · 16 November 2023

★★★★★ 5/5

Trustpilot

This review is specifically for Latesha…

This review is specifically for Latesha (who unfortunately I kept calling Natasha and she graciously never corrected me not became agitated) she was professional yet still provided a service that was caring and validating. She explained the complaint process and all the surrounding steps. I didn't feel rushed or that I was a nuisance, Latesha was kind and courteous throughout whilst still maintaining a high performance, it was a pleasure to speak to her.

Megs · 19 March 2024

★★★★★ 3/5

Trustpilot

Great service by call staff

Trust pilot does not allow me to rate the call centre staff as a separate entry and I can only rate the housing as one and that’s a 1 starHowever 5 stars should go to the staffs I have dealt with over the last week: Johnathan, Leah, Karim, Jade, Victoria in the London team.They do what they can and make things happen which can not be said about others.Still waiting for the financial team to contact me after 3 requests.Mould was treated only because Victoriantook the initiative and bypassed the property team. Leah was able to understand that I need a specific day for appointments. There 2 managers also managed to get the inspector to call me after 7months.

Christine · 9 November 2023

★★★★★ 5/5

Trustpilot

I had to call Southern Housing this…

I had to call Southern Housing this morning to check on an expected delivery. I opted for the call-back service rather than waiting in a queue. I was delighted when Hayley called me back just 6 minutes later! Hayley dealt with my enquiry very efficiently; she checked past notes on the records, told me when the items had been ordered, and said she will ask the relevant person to phone me with an expected delivery date. Thank you Hayley.

KEVIN · 1 December 2023

★★★★★ 1/5

Google

I saw a property on Rightmove advertised that was a shared ownership in Reading. I phoned up to request a viewing for this property. The first time I rang, I was connected to someone who transferred me to someone else! The next person who I got transferred too was so unhelpful and did not know what they were talking about or know how to do their job properly! Then I emailed on Rightmove to register my interest, even tried to registered my interest on your website when it said “my interest was already registered”. Then I phoned up again and was transferred to someone else who again, was unhelpful and did not know what they were talking about! Kept saying to register my interest, which I did and he said he could see this! There was no help what so ever! All I wanted to do was a book a viewing for this property! And no one knew what they were talking about! This company should not be a an estate agent with unhelpful people working for them! And they don’t know what they are talking about or do their job properly! Terrible customer service! Terrible estate agent! Do not use them! If I could I give a 0 star review I would

Aaron · 23 April 2025

★★★★★ 5/5

Trustpilot

Awesome experience

I want to thank Southern Housing for the service they provided. As a single mother with a child with multiple disabilities, I was in a situation that was very depressing and stressful but after speaking to customer service advisor Yetunde Oyelami she took the matter to the management team and the issue was resolved after a few days….Thanks Yetunde for taking time out of your busy schedule to give me a call back this morning on 3rd November 2023 with the great news, I was overwhelmed and very grateful…

Jennifer · 3 November 2023

★★★★★ 5/5

Trustpilot

Had a call back so did not have to hang…

Had a call back so did not have to hang on phone, that was very helpful as im working.I spoke to Yetunde Oyelami, she was helpful and very friendly. She organised to send me the information i requested. She then gave me some information that was unexpected and causd me a bit of stress, she understood my reaction, showed empathy and encouraged me to not let it upset my day, great advise. Thanks, was much better than expected. Candida

Candida · 24 November 2023

★★★★★ 5/5

Trustpilot

Excellent customer service from Anita Davenport

Over the past two weeks I have been speaking with Anita Davenport who works on customer services at Southern housing or Opitvo...they are merging... Anita has been exceptional in her positive attitude and professionalism. The issue is a complex one and she listened, took notes, read notes back to me to ensure information was correct. I couldn't have asked for more from her. Anita was polite, used humour appropriately, she was efficient, helpful and I felt listened to and heard. The enquiry needed escalating, and my hope is that that the next person I encounter, once investigations are complete is as proficient as Anita. Thank you Anita Davenport. From Debbi, Keith and Tracey

Debbi · 28 October 2023

★★★★★ 1/5

Trustpilot

Works were planned in my flat but now…

Works were planned in my flat but now it's being investigated again.

Denise · 2 April 2026

★★★★★ 5/5

Trustpilot

Mums safety

With mums memory getting worse and her living alone, security and safety is a worry. Whilst visiting late on a Friday afternoon I noticed her back door wouldn’t close and she didn’t remember when it started which of course raised concern.

Mr · 16 August 2026

★★★★★ 5/5

Trustpilot

Helpful team

I spoke to Cayse this morning about some ongoing issues at the building. She listened to my concerns and was able to answer some of the questions I had and raise some of the issues to the appropriate team. She patiently explained the next steps and discussed what the community can do to help ensure a safe environment.

Maria · 22 November 2024

★★★★★ 5/5

Trustpilot

GREAT CUSTOMER SERVICE FROM ELLIE@SHG!

I contacted Southern Housing today via their call-back service-this is the first time I have used this service+I received a call-back within 10 mins which was a good start-i was assisted by Ellie their Customer Service advisor about a query relating to a potential Bathroom refurbishment -this is due to me needing extra support due to a recent medical diagnosis-Ellie was very patient as she listened whilst I explained my situation-she dealt with my query in a very efficient manner which I appreciated-i have contacted lots of Customer Helplines in recent times+I can honestly say that Ellie is one of the nicest+most empathetic people I have dealt with so I want to thank her for her time today

Caroline · 2 October 2023

★★★★★ 1/5

Trustpilot

These are the most disgusting housing…

These are the most disgusting housing association I have ever been with in my life. I’m currently with the ombudsman and taking them to court for compensation. If I could add pictures to this review I would. Here is what you have to do with your complaints1. Escalate your complain to stage 1, ask them to confirm, then if the outcome is not what you want, escalate to stage two, including if they don’t respond in Sufficient time. If you don’t get a response or don’t get the one you need, escalate again. Make sure you make them CONFIRM what stage complaint you are at - this is important. They may ignore you, ask AGAIN. When they don’t respond or confirm in time go to step two 2. Contact housing ombudsman. They have a phone number, call them and send pictures they ask for of email response, recordings, pictures etc3. Keep EVERY SINGLE RESPONSE. Email, fb message, if you ring them RECORD IT. They will lie about your complaints. They will close them down when they have not been resolved to avoid housing ombudsman involvement because they know you will need to start again. 4. Contact housing disrepair team. They are a no win no fee solicitor and separate . They will make a claim against them ASLONG as you have kept ALL response and evidence against them.

Stacey · 5 September 2023

★★★★★ 5/5

Trustpilot

Repairs…

Called earlier in the day to say that both the toilets in my new property were broken and needing repair as I have 3 children at home. Was told it would be put through as an urgent repair only to receive a text message a few hours later to say a contractor would be round in 3 weeks to fix them. Phoned the repairs line once again and spoke with Leon who was an Angel, explained to him that my household cannot go 3 weeks without flushing or workable toilets and he had a contractor round in a less than 3 hours to fix them both. Incredibly grateful and happy with the service he specifically provided aswell as the contractor who attended.

Rhiannon · 17 September 2025

★★★★★ 5/5

Trustpilot

Paris from service centre

Just wanted to thank Paris specifically for taking the time to find my email for mutual exchange and get it over to business support straight away. I appreciate that the service centre is always busy so for her to take that time to make sure it was done properly gave me confidence that there are people that want to do a good job and hopefully my exchange can go very smoothly Thank you again Paris for your help!

Hayley · 16 October 2023

★★★★★ 1/5

Google

If It went to zero stars I would of put zero as I have been getting random threating to be multiple times and abuse and harassed by a neighbour all at random times so be time I go and record it it stop it has been going on for several years now and southern housing can not do anything as it has not been recorded I explained to them multiple times as I go and record it stops and my partner as threatened them once and I got a court order and getting kicked out

Abbie · 13 September 2025

★★★★★ 5/5

Trustpilot

Had to call Hayley from Southern…

Had to call Hayley from Southern Housing as I’ve had no hot water for two weeks and couldn’t get through to the repair team. She raised the jobs as emergency’s, stayed on the line with me through the call, whilst she sorted it - rather than moving me from pillar to post. Friendly, polite & very helpful.Thanks Hayley 🙏

Adam · 25 September 2024

★★★★★ 5/5

Trustpilot

Give Toneo a Bonus!

Southern Housing as a company have got a lot of improvement to make when carrying out investigations and repairs to their properties. However, my customer service experience with Toneo was 10/10. He was polite, empathetic and further more actually sounded like he wanted to help! Give him a bonus I say! And a raise while they’re at it 😁

Hollie · 22 September 2024

★★★★★ 1/5

Trustpilot

Where do I begin

Where do I begin, my mum passed away January this year after living in Ensham House for 7 years and she would have been 100 in June.waiting for repairs has always been a hustle, trying to get through on the telephone, wait for repair to be carried out, one person turns up many a time unable to sort the issue and someone else is sent all a waiting game.I feel sad that this is happening to older people in extra care housing many who are unable to get things sorted out themselves.Last December my mum who was bedridden and had vascular Dementia was left with no heating in her flat for several days over the very cold spell we had,a number of engineers were sent to repair but all came up with a different repair that was required.A number of telephone calls went back and fourth, and then someone turned up yet again, went away and informed me it had been repaired.The same evening staff telephoned me to say the heating was now unable to be turned down and was on all the time,a door had to be open to let some cold air in to cool the room down.Further time was taken to get this repaired each time once again a different engineer would appear but unable to repair it, a part was required.It was working great, but by this time my mum had developed a chest infection and ended up in hospital with Pneumonia, mum was in there for one day, and was sent home and never recovered from the infection, which I feel was bought on by the lack urgency given to the cold and hot room.Mum passed away a week later,Then on to the ending of tenancy, this took so long to complete with no support to me at this stressful time. Emails went back and fourth, telephone calls were difficult to get through to anyone, no bereavement line to contact directly. I found out the death certificate was left sitting around in a file and I could really write a book about the stressful time I had with southern housing.Reading through all these complaints on Truspilot made me relies I was not the only one with an issue.I hope the Trustees of Southern Housing read through these complaints, and maybe a shake up is now required to gain good relations with Residents living in Southern Housing.

Rosalie · 15 July 2023

★★★★★ 5/5

Trustpilot

Nadia at Southern Housing.

I would like to thank Nadia who dealt with a phone call I had to make to Southern Housing on 08 /02 / 2024. She was extremely pleasant and helpful and resolved a situation I had that was of some concern to me. So thank you Nadia and I hope Southern Housing fully appreciate you and the fact that you are deservedly a 10 /10 for your manner and public relations.

Pete · 8 February 2024