Southern Housing Group RES reviews

★★★★★ 5/5

Trustpilot

I would like to thank Lesley Walker

I would like to thank Lesley Walker. Her kindness, expertise, and dedication has improved my life so much. From being in a desperate situation to having her help in improving my circumstances is something I will never forget. I will be eternally grateful for everything she has done for me and also a thank you to Southern Housing for their massive support too. Sincere thanks and best wishes to you Lesley, from Alison Fletcher

Alison · 23 November 2023

★★★★★ 5/5

Trustpilot

Lovely customer agent

Phoned today and the call was handled by mike dale very helpful with all my enquiries been a tenant for other 10 years and house is in disrepair normally i get the feeling im being shrugged off mike made me feel heard and i feel went above and beyond thank you for your wonderful service .

Jessica · 26 March 2026

★★★★★ 1/5

Google

Whilst Optivo's reviews are awful, this organisation do not merit a review any better. You'd have thought since the structural changes from the merger with Optivo that operations and staff would be better.... BUT NO! The communal doors of the building which I live in have not been working for almost a year now. With over half a dozen reports of the issue made to Optivo in 2022, we are now in February 2023, and the issue still remains. No communication to residents on what is causing the delay or any given timelines provided on the fix date. Furthermore the complaints team seem to be just as bad, they had given two dates in which the skylight windows would be cleaned yet, on both occasions the clean did not take place and it is me having to chase them to get an update as opposed to them having a management flow of ongoing tasks. The CEO - Paul Hackett has been looped into several email communications, but his lack of response seems to show a lack of integrity or accountability. Honestly, I struggle to find a company that I have dealt with that is as poor as this in terms of actions and communications.

Shahir · 12 June 2023

★★★★★ 5/5

Trustpilot

Toneo is an absolute star!

Toneo went above and beyond to solve my query. His customer service skills are excellent, and he made a really stressful moment pleasant. One of your contractors didnt show up for a booked appointment, and Toneo kindly chased them and called me back with an update. It has now been resolved and I have a new appointment. Thank you so much Toneo.

Model · 8 July 2024

★★★★★ 5/5

Trustpilot

Mile Dale is an asset to SHG

Mile Dale is an asset to SHG. Professional and polite, he handled the call efficiently.

Stefany · 21 January 2026

★★★★★ 5/5

Trustpilot

I had a lovely young man that answered…

I had a lovely young man that answered the phone . His name is Toneo He was polite very helpful and solved my problems very quickly . Was a pleasure to talk to him

Vera · 24 August 2026

★★★★★ 5/5

Trustpilot

Toneo was very attentive and showed…

Toneo was very attentive and showed concern with the damage I reported in my property, understanding that with the season the damage would get much worse and escalated the matter.Especially since I only moved here, I felt reassured that the fault will be addressed urgently. Hope everyone else involved with this repair will be as professional.

Angela · 7 October 2024

★★★★★ 5/5

Trustpilot

Alex, you need more like him!

Spoke to Alex today.After two calls last week, nothing was resolved.Instantly Alex was trying to solve my unusual heating problem and I had a call within a short time to make an appointment with K&T Heating.Then Alex called back as he promised and further from that, I’ve booked the window in for repair.Alex was brilliant. I’m immunosuppressed and he understood my situation immediately.Asking for Alex next time, gets the job done. ⭐️

Lorna · 1 December 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusting company,

Absolutely disgusting company,, using illegal tactics to try and evict someone who has a degenerative disease and other health conditions.. £7,000 fine is coming their way.. disgusting I will be going to the local media !!!

Helen · 5 August 2026

★★★★★ 5/5

Trustpilot

Professional advise by Toneo

“I had a fantastic experience thanks to Toneo. He went above and beyond to help me log in and schedule my repair appointment, making the process smooth and easy. I really appreciated their patience and expertise, which saved me a lot of time and hassle. Highly recommend their assistance to anyone needing help!”

Asma · 8 November 2024

★★★★★ 1/5

Trustpilot

One of the worst housing associations

One of the worst housing associations ever. They do not care about your well-being, but only your money. I have been contacting them constantly about repairs to our kitchen and bathroom for the last 5 years. They try to prolong the complaint as long as possible hoping that you would eventually give up. Recently, they don’t even reply to emails and if you call them up, you are passed around the department until someone suddenly “accidentally” ends the call. However, they are happy to contact you as soon as possible about rent or service charges. I experienced racism and discrimination from one of the Wates managers who was responsible for some of the repairs. When I complained to Southern Housing, they simply brushed it under the rug and didn't do anything. I later found out the racist manager had also been promoted. After finally getting some repairs to the kitchen done, it was completed to horrendous quality and water now also leaks from a pipe. My requests and concerns for the kitchen repair were never met and promises that a surveyor would look into it were never kept. The bathroom suffers from mould and no matter how much you clean, it returns after a few days. I was promised by a surveyor an extractor fan would be fitted for the mould but this never occurred and follow-up emails were ignored. I complained that a wire that controls the shower had been left dangling in the storage cupboard and was promised that it would be fixed, but it never happened. A water pipe rattles in the storage cupboard and is on the verge of bursting, but we were told that nothing could be done since it runs through the other flats and they can't access it without them complaining about it as well. There is water damage on the floor boards underneath the flooring in the bathroom from a previous burst pipe. It was meant to be replaced but this never occurred. So the floor has bulges in them as a result. The electrical shower was never properly sealed, so there are huge gaps in them which can cause electrocution. Furthermore, the cables running the electrical wires to the shower were meant to be run inside the wall but instead were placed outside the wall exposed to water. There is a pigeon pest problem, so there is feces all over the ledges and windows of the flat, but they refuse to do anything to deal with the issue. They refuse to do anything even if you contact them. I will probably get the same copy and paste response as the others who have complained have asking me to contact them so they can look into it, but what's the point if the outcome is going to be the same and I'm going to be ignored as many others have been.

Mustafa · 20 April 2023

★★★★★ 1/5

Trustpilot

We have been left without a boiler

We have been left without a working boiler for around 4 months now. My parents are elderly and are sick to the stomach with how they are treated. We got a boiler installed last year and then was told by an engineer who came for a check up told us the way the out pipe was installed into the boiler could be leaking carbon monoxide in the house ?!? How is this even allowed ?! So he had to shut off the boiler and guess what, That was in December !!! Going Back and forward emailing them ( as calling them is like talking to a rock ) with no luck at all. They soon want to collect their rent money but don’t look after their tenants. I’ve contacted hackney gazette to make it known what they are doing is so so bad. Disgusting behaviour !

Joseph · 14 April 2023

★★★★★ 1/5

Trustpilot

Mold from pipes leaking for 3 years.

My bathroom had a leaking pipe inside of the wall. This caused severe damage of mold on the floors and spread into the bedroom. After sending many complaints to Southern Housing for 3 years, the leak was finally found and fixed in recently. The whole floor have to be replaced.But why did it take 3 years of multiple engineers and plumbers telling me there is no leak. I was wrongly accused and constantly told by Southern Housing plumbers, that the mold is My fault and I caused it when I shower in the bathroom.Thank God for the last maintenance person that actually decided to cut into the wall to check. He found the leaking pipe in the water that was causing the mold. All the flooring was just rotten and smelly. I now have breathing problems.I would not recommend anyone to buy or rent from Southern Housing.

Emeka · 13 April 2023

★★★★★ 5/5

Trustpilot

I spoke to the lovely gentleman Alex b…

I spoke to the lovely gentleman Alex b this morning. Alex help me with everything I needed to know he was so polite and really understanding. He had answered everything I needed to know today. Thank you so much Alex. Please let Alex b know from customer service department. Please give Alex a star of the month he really does know his job very well thank you alexKind regards Linda lynott

Elizabeth · 5 December 2023

★★★★★ 1/5

Trustpilot

Worst landlord is an understatement

The worst landlord ever is an understatement. I don’t wish to leave even one star! I’ve been left without hot water and no boiler for over a month. I’ve called numerous times and emailed them without any update. Their teams communication is the worst they don’t have a clue about what’s happening. I have vulnerable children with disabilities and have a severe spine issue which I’ve mentioned. So boiling, carrying hot water to and fro to the bathroom for regular washes for 4 family members everyday has made my back issue a lot worse, and not to mention the emotional stress of being ignored numerous times and left to it by the housing association without any hot water! Which is required by every housing association to keep everything under the state of repair. Forget 24 hours to fix the boiler, I’ve been left without it for a whole month. I’ve called nearly everyday since 2nd March till 29th March with 1 or 2 emails every week till 2nd april, But they are useless even after escalating complaints they don’t bother. If you have issues with them just put in a complaint within their association, as you should and if they don’t deal with it. Which they won’t I should know! Take legal action which is what I’m doing now. They don’t have a clue about government guidelines and regulations unless you remind them of it. All in All They don’t care about the tenants, the living conditions!

Asma · 2 April 2023

★★★★★ 1/5

Google

They completely wasted my partner's and my time! Don’t bother with them at all. It took months just to get in touch with them to begin the shared ownership process, and once we finally started, they were extremely unprofessional and completely wasted our time. I’m not surprised their Google reviews are so low!

Mihail · 26 March 2026

★★★★★ 5/5

Trustpilot

Many thanks to Linda Rudzite

Gloria · 24 March 2026

★★★★★ 5/5

Trustpilot

I spoke with Toneo and he was very…

I spoke with Toneo and he was very professional. He assured me that the problem I had would be resolved and he was so calm and listened to me explain everything.

L · 25 August 2026

★★★★★ 1/5

Trustpilot

Do not use them

Absolutely a waste of space of a company I have Mould I'm my kitchen and have been contacting them for 3months about it I have phoned the local mp they have phone southern housing and they still done can't I have to young kids with Asthma and they still done give a care Absolute was of space of a Company

Mr · 13 June 2024

★★★★★ 5/5

Trustpilot

Wonderful service from Johnathan in…

Wonderful service from Johnathan in particular who took of his time personally to contact me and deal with my issues in a way especially caring and efficient! Thank you!

Daniel · 3 September 2026

★★★★★ 5/5

Trustpilot

Southern Housing repairs

Called Southern Housing repairs for my vulnerable patient and Jesse from the repairs team went above and beyond over 2 days to organise consecutive repairs on the same day. It was so refreshing to have someone extra helpful on the repairs team. This was beyond politeness, this customer service gone that extra mile. Keep up the good work Jesse!

Sea · 23 January 2026

★★★★★ 5/5

Trustpilot

Goodbye United living

I was passed over from a call with United living about repairs to Latesha at southern housing,Latesha done her utmost to help me with the repairs and explained the next steps It was so nice to speak to a helpful polite representative thank you Latesha I just hope the repairs get sorted at last

LM · 13 September 2024

★★★★★ 1/5

Trustpilot

Shocking company

Shocking company. They fail for all their duty’s of care. A family member was in one of the assisted living properties. Where we paid extra for the care this family member needed. They failed to do checks/ prep meals, the so called seniors that are meant to be trained in medication over dosed said family member. She was also assaulted by other service user plus had money stolen. Plus bank card. The staff broke the safe we had brought her and loaned her another. LOANED not replaced. Numerous issues that safeguarding are aware of. Myself being a tenant of this dreadful company have a neighbour that is a huge problem to the close with many illegal acts committed by them. They are not bothered as it’s not on their doorstep. I had a piece of marble that I was having a desk made for it to be used as the top. Their contractors broke it and then refused to pay for it even though they broke it. I have mould growing cracks that span two rooms ceiling that are unfinished and it’s been over a year. Broken heating. A back door that isn’t fitted properly. Windows that wobble. That’s just some of the issues. This company should be forced to sell their stock and closed down. They say it’s a charity but we still pay for this service or lack of. Angry is a understatement of how my family and I feel about this shocking company

Matt · 24 January 2023

★★★★★ 5/5

Trustpilot

I called today with some concerns I had…

I called today with some concerns I had regarding my house and some repairs that needed doing desperately. I had the pleasure of talking with Mike dale and he had everything sorted and booked for me! Top experience and lovely customer service! Thank you

Lucie · 20 May 2026