Southern Housing Group RES reviews

★★★★★ 1/5

Trustpilot

Systemic negligence, data manipulation, and total complaint handling failures.

Southern Housing is an absolute corporate mess. I have spent years living with damp, structural water ingress, and black spot mould affecting multiple bedrooms, all while raising three children.

Jordana · 26 August 2026

★★★★★ 5/5

Trustpilot

I have had many issues in the past……

I have had many issues in the past, I came across Brenda, who not only was very kind and understanding, but also very helpful, she apologised for my issues and explained to me the next steps. I came off the phone feeling much better and hopeful Thank you to Brenda

AdZonYT · 28 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs: Zero transparency, systemic billing errors, and non-existent communication

If you are considering dealing with Southern Housing, stay as far away as possible. Their administrative competence, financial billing systems, and customer service are fundamentally broken.

Mario · 12 September 2026

★★★★★ 5/5

Trustpilot

Leon was friendly and professional

Leon was friendly and professionalLeon was friendly and professional. We got cut off and he rang me straight back.Dealt with all my concerns efficiently and did everything he said he would and even followed up confirming what was agreed.Excellent customer service. Thank you Leon. What a breath of fresh air!

Diigi · 14 October 2024

★★★★★ 1/5

Trustpilot

They choose to ignore a serious issue of violence

it is disappointing to note that despite raising 3 separate complaints about concierge staff being attacked by Southern Housing tenant they have failed to engage or action to protect others in the development. There is zero contact which is quite alarming for a Registered Provider and does not bode well for their tenants in general.

G · 18 July 2024

★★★★★ 5/5

Trustpilot

Questions

I phoned in recently with a couple of queries, Kai Lee whom I spoke to, was friendly, and understanding, he helped me with my questions and gave good advice as to what I needed to do next Kai was efficient and professional Great customer service and Thankyou Kai again for your help

Summer · 6 September 2024

★★★★★ 4/5

Trustpilot

Southern housing customer service

We contacted southern housing and got through to a lady called Becky regarding an ongoing issue, whilst we are frustrated with the situation, Becky was very polite and understanding and managed to get us further to sorting the problem. She is a good member of your team

JAMES · 20 November 2024

★★★★★ 5/5

Google

I would like to thank Amy Valentine for her very timely advice and feedback she gave which both helped and enabled me to find a pathway to resolving a very complex housing issue and situation. She really understood what I was going through showing care and compassion for my situation. Amy always followed up her commitments with actions as well as keeping me informed. What came across to me about Amy, was her passion for the job, her down-to-earth accessibility, communication and professionalism. Amy was always busy and yet somehow made the time to respond to my enquiries. I do think Amy is credit to Optivo and will undoubtedly be a help to many others.

Kayed · 24 October 2022

★★★★★ 5/5

Trustpilot

Lady called Hayley Canterbury branch

Lady called Hayley Canterbury branch, I contacted with a lot of confusion surrounding my tenancy etc and she was extremely patient with myself, managed to resolve the situation and clear things up. Left the call after feeling a lot more positive and calmer!!! Thank you Hayley for your professionalism 👍

Sebastian · 30 September 2024

★★★★★ 5/5

Trustpilot

Good advice when needed

Spoke to Latesha today about a fairly complicated housing situation. I didn't know where I stood on the matter. She was a great help - took the time to clarify the matter for me, and gave me a number of options to pursue. Very grateful for the advice!

Elaine · 23 October 2024

★★★★★ 4/5

Trustpilot

Spoke with Leon regarding previous…

Spoke with Leon regarding previous problem , he helped sort existing problem and then book further appointments to follow up , I will have to wait for one job to be looked at but was given a time frame to go by , Leon was polite and professional

Lisa · 16 October 2024

★★★★★ 1/5

Google

Appearing to be supportive (especially judging by the website) however if you happened to have an issue you have no control over they will be absolutely ignoring facts. When sending contractors for repairs they don't deal with the full problem and say they will report it and someone will be sent however that never happens. Also claimed to have spent half a million pounds on the building last year which we'll have to repay in service charges. Whatever that amount was spent on is pretty much invisible as nothing much has changed. There is a button to open the main door that has been missing for about that amount of time.

Gabriella · 2 October 2024

★★★★★ 1/5

Google

Poor customers services quick to demand rent money or service charge money but when you need them where are they? They don’t care about residence at all. I have medical issues and lift has been broken down since last week and now supposedly lift is due to be “fixed” early next week. Useless bunch of workers. They don’t know how to do their job properly.

Jess-Rose · 13 October 2025

★★★★★ 1/5

Google

Terrible 😢 I would like to know where they put the government money? My friend lives in a flat in Dulwich the building doesn't even have a fire alarm, that's absurd. There is no carbon monoxide alarm and she said that an inspection was carried out last month, The people who live on the 1st floor all smoke inside the building, she has complained several times no one does anything, are they waiting for someone to die?

Neti · 24 October 2022

★★★★★ 5/5

Trustpilot

Thank You - Joanne *****

I spoke to Customer Service today. It was regarding a complicated repair that had come to a standstill. I was expecting a quick brush off. It was completely the opposite. I spoke with Joanne who really took the time to listen to me and did her best to help. Her patience and understanding was exceptional.

Geraldine · 20 May 2024

★★★★★ 1/5

Trustpilot

I moved in 26 days ago

I moved in 26 days ago. Sink was blocked solid BEFORE I moved in. No hot water, taps don't work nor does boiler. I spent a huge amount of time and credit to contact Southern Housing and three times they said they would come but never showed or called to say why. 26 days now. I suffer from depression and this is soul destroying

Steve · 25 April 2025

★★★★★ 4/5

Trustpilot

Compassionate customer service

Tiffany was extremely helpful with a very frustrating situation. Whilst the overall issue has not yet been resolved, her understanding and willingness to take the case back to those in charge and advocate for me was so comforting when previous customer service had done nothing to really help except call me a liar. Her immediate support and compassion was greatly appreciated. Thank you Tiffany.

Amy · 8 November 2023

★★★★★ 5/5

Trustpilot

Not too bad I was hold for about 15…

Not too bad I was hold for about 15 minutes.When I did get to speak to a person Toneo was great he was polite listen to my issues and help me within 5 minutes my repair was booked and got all the information I wanted Thanks you Toneo.

Star · 11 September 2024

★★★★★ 1/5

Trustpilot

Reading the reviews of the tenants of…

Reading the reviews of the tenants of Southern housing it’s just really sad to see what we are going through and most of us are a little people some mostly over 60. I have got my own experience terrible

Dawn · 13 May 2026

★★★★★ 5/5

Trustpilot

Thank you Khalifah

After 2.5 years I finally found someone that was happy to listen and help. Khalifah was without a doubt the most helpful lady I have had the pleasure of speaking to and she made what is normally a horrible experience very easy and straightforward thank you so much

Michael · 10 September 2024

★★★★★ 5/5

Trustpilot

Spoke with Kai at customer services

Spoke with Kai at customer services, Kai was attentive to all details, patient, knowledgeable and informative, helped me no end, if more people in customer services were like him then it would be a pleasure to complain….5 stars young man and many many thanks for your help

Philip · 25 September 2024

★★★★★ 5/5

Trustpilot

Toneo was very helpful he asked in what…

Toneo was very helpful he asked in what ways he could help me and if fix it for that way he tied his best to close to how I would have like he was very polite and courteous you should have more workers like him 😉 😊

MSJUNEROBINSON · 23 September 2024

★★★★★ 1/5

Trustpilot

The trials and tribulations of dealing with Southern Housing

Continually having to raise the same issues. We have a tree with branches touching our kitchen window and obliterating any natural daylight. Have also had a sparrow fly into our kitchen.

Catherine · 5 July 2026

★★★★★ 1/5

Trustpilot

In the building owned by Southern…

In the building owned by Southern Housing, I report at least once a month that the tenant of flat number 5 leaves rubbish in the communal corridor. It smells and poses a threat to life. And for the owner, Southern Housing, it is simply sad that rubbish is being left in the communal corridor and nothing is being done about it. It is an absurd company. Please, can someone tell me what I should do to make Southern Housing start responding to reports from tenants in their building.

Czoko · 23 February 2026