Southern Housing Group RES London reviews

★★★★★ 5/5

Trustpilot

Quick and Efficiant call

I was transferred from United living to SHG as I’m awaiting approval for some window repairs. My call was answered by Alex who explained the procedure with approvals, which was nice as no explained the process to me beforeSo thank you Alex and thank you Southern housing for what you do

Martin · 20 October 2023

★★★★★ 5/5

Trustpilot

Good service

Toneo was very polite and kind. He helped me with all my queries and if I spoke to him every time I called then I won’t have too many issues. Thanks again Toneo

Rosemond · 25 September 2024

★★★★★ 1/5

Trustpilot

As a resident of Southern Housing for…

As a resident of Southern Housing for almost 20 years I’ve been paying for my parking bay on the estate directly to the housing association for a designated parking bay few months after moving in. Last year they subcontracted UKCPM to monitor the parking and since last August I have not had a day sleep. I’ve complained to the association regarding the unlawfully issued parking tickets, they assured me last December that everything was taken care off. In September 2024, I received a letter from solicitors threatening me with court action regarding unpaid parking tickets issued in August 2023. Even when I submitted a written complaint to Southern Housing providing all of the evidence of the unlawfulness of the issues tickets, they did not upheld my complaint and came across as not understand or knowing what residents parking arrangements are. Since merging with Optivo the service or the knowledge regarding running of their estate is beyond poor! Now, we are faced with a court action and don’t feel protected at all! For what is worth I’d like to state that I have never been in rent arrears, caused any disturbance or being of concern to this landlord!Appalling!

Radmila · 10 October 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service Leon was clear to understand communicating checking I agreed with the process date of repair A real turn around in the service we are use to 5 stars

Stephen · 24 October 2024

★★★★★ 5/5

Trustpilot

Excellent communication

Excellent communication and issue solved quickly by advisor Lee. Very professional and very understanding to the customer

Steve · 9 July 2026

★★★★★ 5/5

Trustpilot

Toneo was very helpful today and was…

Toneo was very helpful today and was able to solve the issues I needed for repairs. He listened to my concerns and answered with great care. Really appreciate the help I received.

Joanna · 7 October 2024

★★★★★ 5/5

Trustpilot

Called with an enquiry about parking…

Called with an enquiry about parking permits. Bonny was exceptionally helpful - they took time to understand my query, took time to look into this and called my back promptly. Thanks Bonny :)

Kate · 19 September 2024

★★★★★ 5/5

Trustpilot

Rent Income team

Called the Rent Income team today and spoke to Alistair. He was so helpful, knowledgeable, and patient. Alistair took the time to explain my rent payments and for the first time in years I finally understood it. He was so kind enough to further explain my tenancy. Thank you Alistair.

Customer · 13 October 2023

★★★★★ 2/5

Trustpilot

Train staff better in dealing with calls/customers

I called Southern today to find out some information on 2 jobs that are booked for today. The First Lady I spoke to answered the call within a few minutes and was delightful. Very polite, professional and helpful. For my query to be answered I was transferred to another department. After being on fold for 22 minutes the man, he did not offer his name, that answered was awful. His manner was dismissive, rude and he sounded rather put out with having to deal with the call. My questions were answered with attitude and sarcasm. At the end of the call I asked for his name and was told John! Overall a very disappointing service! I hope calls are listened to and actions taken to train staff better. My call was on 26.09.2024 at around 9:40am My advice, If you don’t like dealing with people/phone calls get a different job!

Hayley · 26 September 2024

★★★★★ 5/5

Trustpilot

Bonny was extremely helpful and went…

Bonny was extremely helpful and went over and above to assist me today with an application I’ve been chasing for over 6 weeks now with little to no success.Thanks again Bonny.

Daisy · 7 October 2024

★★★★★ 1/5

Trustpilot

Sale transaction

Stay away from this company if you are thinking a shared ownership is a good idea. I’ve been trying to sell my share in the property for a year and a half. I’ve had 2 buyers in that time. Both buyers had no chain and this company cannot action anything quick enough, if at all, then the buyer pulls out of the transaction. The first was 6 months and the second 8 months. When the first buyer pulled out, I went through their complaints process which came to nothing, the employee even said on email “what compensation do you want” and they literally did nothing. so now it’s with the housing ombudsman. Just a few weeks ago, the second buyer pulled out so now I have to go through complaints again. 8 months is not acceptable to get a property sale sorted, especially with no chain. I left a trust pilot review previously, they answered saying someone will contact me, no one ever did. I’m now forced to go down the route of voluntary repossession because this company is useless. TWO BUYERS with no chain and they could not action the sale. It’s beyond a joke. I cancelled my rent because it was their fault that the first buyer pulled out, they phoned me chasing arrears I told them I have a case against Southern Housing with the housing ombudsman and he said “oh ok” and put the phone down. Absolute disgrace. STAY AWAY FROM THEM.

Dan · 21 September 2024

★★★★★ 4/5

Trustpilot

Improving

Well, it seams like things are actually improving. Call was answered within 4 minutes and Tamara was very helpful in logging my repair and I only have to wait a week.!!!!

Lorraine · 3 October 2024

★★★★★ 5/5

Trustpilot

Very helpful

I called SH yesterday to ask for advice regarding a relative who needs help with housing ,due to health problems , I spoke to Joanna who was extremely helpful polite and professional , she was a great help and we are very thankful ,

Teresa · 9 February 2024

★★★★★ 5/5

Trustpilot

Thank you Latesha

Having been a resident of Southern Housing for 12 years I have had cause to contact them numerous times about bad repairs service. After having poor service from United Living yet again I was told to contact Southern which I did and spoke to representative Latesha, who was exceptionally helpful and advised me that I might like to consider a complaint for my no shows to repair by United LIving which I have done before but this was the first time a representative had actually advised me without me having to ask to escalate to complaint myself! Makes a huge difference to speak to someone who at least sounds like they want to help a resident.

RA · 13 September 2024

★★★★★ 5/5

Trustpilot

Leon was super helpful..very polite and…

Leon was super helpful..very polite and fun to chat to.. I look at life and say... you spend most of life at work..enjoy and have fun when appropriate

Debi · 12 November 2024

★★★★★ 5/5

Trustpilot

Having problems with maintenance

Having problems with maintenance, spoke to Haley. What a lovely lady. She fully understood the issue and promptly sent an email to estate management whilst I was on the phone. Really sim pathetic and very friendly. Many thanks Haley.

Kelvin · 10 May 2024

★★★★★ 1/5

Trustpilot

If I could give zero I would

If I could give zero I would. Thay are a joke the main communal doors have not lock for ever which leaves all of the tenants vulnerable and unsafe but do thay care definitely not why should thay their safe. Thay say thay will get back within 5 days that alone is a joke or thay don't get back to you at all. Instead of keep building new properties maintain the one's thay have it's discussing. Not that long had a new kitchen put in by a company that was a bunch of cowboys rude un carering and was no way any good at there jobs but guss thay was cheap still waiting for my kitchen to be signed of and checked over year on and nothing but that's Southern for you. All just a bunch of cowboys.

Wendy · 6 September 2024

★★★★★ 1/5

Google

If we could give 0 stars, that would be our choice. Nothing new here as you can see from all the feedback in this page, however it's good to maintain this updated so everyone can see that nothing has changed. In sum, we bought a new build flat in London through a shared ownership and basically the flat came with many defects - extractors not working (they were never installed according to someone we paid to fix it), handles falling apart and for 2 weeks, we had no electricity due to the customer service having no clue what the providers actually were. We weren't worried as we had just moved in and were within our "liability defect period" and would soon/eventually received a settling in visit to check on us. Obviously this visit never happened and after emailing the company we were told that the period was over and that they wouldn't be responsible for any issues. Basically, from what we could understand, the period (warranty, let's say) starts when the construction was over and not when we moved in (?) - as the flat was over a year old (we found out though this), nothing they could do anymore. To sell you the flat, everyone is responsive and lovely - aftercare is another, more horrendous, story. We have all the evidence saved, however to start a legal battle would be too costly for us at this point. That is what they count on, that not enough people will have that courage or financial freedom to pursue their rights. Stay away if you can!

Dan · 24 October 2023

★★★★★ 1/5

Trustpilot

Disastrous building work!

The flat below me has been empty for about 6 months and the work going on down there has been dreadful to say the least! The whole flat was gutted and I expected some noise but I didnt exoect the shouting and loud music its been crazy with "workmen" behaving like 12 year olds. I reported it to Southern and it stopped as did the work for sometime but then came the stench from the screeding materials which caused me to have breathing difficulties and I had to have every window in the flat open for 2 days. I found the tins of stuff they were using which said dangerous to inhale, if we would have had notice of this happening we could have stayed away for a few days but nope they just did it. Previous to this the so called plumbers turned our water off inside the empty flat and went away for the bank holiday weekend yea nice one. Today the "builders" returned making more noise than ever with their radio and shouting and when my daughter went and asked them to turn it down they ignored her. I phoned SH and was told that they would deal with it, they didnt and the noise continued. When I came home from work they had gone and left wet paint spilt up the path. SH it would seem are employing the worst kind if cowboys and actually seem to know nothing about the considerate contractors code of ethics. SH had the front to put my rent £50 this year and the treat me and my family like s***. Much better when it was Optivo

Stephen · 30 August 2024

★★★★★ 5/5

Trustpilot

Met a great guy called Paul today at my…

Met a great guy called Paul today at my place of work near Haywards Heath, and I must say he truly impressed me with his knowledge. 5 stars all the way to you Paul.

Paul · 11 February 2026

★★★★★ 1/5

Trustpilot

Extremely disappointed with the overall…

Extremely disappointed with the overall service and response from Southern Housing. Had to consistently chase for updates on a property which had only just appeared on their website, to then find out over a month later that the property is actually already under offer before any viewings were even available. Unsure as to how that even happens, which makes me believe they seem to just pick and choose at random who gets what. At this point in time I would avoid like the plague.

Luke · 28 August 2024

★★★★★ 5/5

Trustpilot

Toneo as an individual was incredibly…

Toneo as an individual was incredibly helpful and empathetic trying to resolve our ongoing issues regarding poor guttering, roof/damp problems and debris coming down our chimneys. He was great.However, I would say that Southern Housing repairs procedure overall is poor. It has taken months of chasing and explaining for things to progress. The reporting system is convoluted and lacks transparency. Jobs are often marked as complete when they are not. Evidence of what work has been done is not communicated properly to leaseholders and jobs are subcontracted out multiple times meaning that issues are not tackled in a succinct way with lots of information lost along the way. This leads to errors, incomplete work and a huge waste of people’s times and resources.I appreciate Toneo’s attempts to support us to navigate an awful system and get clarity on what is happening.

Sophie · 27 August 2024

★★★★★ 1/5

Trustpilot

Rude driver swore in front of kids

One of their drivers tried to cut into my lane just after yellow box/junction. Obviously I didn't let him in otherwise I would been slapped with a £60 fine. Driver started shouting and swearing at me. I had a 9 year old and a 1 year old in the car. He then cut in front of me even causing me to brake hard in order to avoid collision. Happened in Morden town centre around 15:45 on 08/10/2024

Food · 8 October 2024

★★★★★ 5/5

Trustpilot

Amazing customer support

Toneo was patient, kind, caring and very understanding. He went above and beyond to help with my concerns. Thankyou for such a positive phone call and service.

Lucy · 7 November 2024