1/5
GoogleTerrible, unprofessional if it was possible to give them a lower rating even that would be a compliment.
Trusted Agent profile · London
Southern Housing Group RES London reviews
★★★★★
1,059 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,059 reviews on two platforms, including 355 Google reviews rated 1.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleRemember, always collect as many evidences as you can against them. Keep complain and complain wherever you can! Don't expect to receive any service you pay for...
1/5
GoogleI complain about my neighbours upstairs making noises the housing doesn’t care.
1/5
GoogleAbsolutely wasted my time. I had 2 viewings booked in and had to take time off work. Out of nowhere they cancel me. "Property withdrawn" do not waste your time with these people
5/5
TrustpilotGreat service from the repair team
Rating only, no written review.
Agent replied · 11 June 2024
Thanks Sean for your 5 star review. This is great to hear. Regards, Adam
1/5
GoogleAs long you pay the rent they don't care
1/5
GoogleAwful no care for its tenants
1/5
GoogleHave allowed my friend to live with abusive neighbours who have made him ill and refuse to do anything about it. Pirates.
1/5
GoogleNever pick up the phone
4/5
TrustpilotGood points and Bad
Good points
Agent replied · 5 June 2026
Thanks Paul for your review. Your feedback is valuable to us as it helps us to continually improve our services. If you'd like to discuss any of the points mentioned with us in further detail, then please contact us. There are a number of ways to get in touch with us. For more information, please visit our website: www.southernhousing.org.uk/contact Regards, Adam
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for taking the time to leave us a 5 star review. Regards, Adam
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Pawel, I'm sorry to see you're unhappy with the level of service received we're keen to assist further and if you're like to discuss this further then please contact us. There are a number of ways you can get in touch with us. The quickest and easiest way to contact us is using Online Account. For more information, please visit our website: www.southernhousing.org.uk/contact-us Many thanks, Tom
1/5
GoogleNot happy at all, they deserve 0 stars, not helpful, it's coming to year still they haven't solve the problem
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for your 5 star review. Regards, Adam
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks Martin for taking to time to leave us a 5 star review. Regards, Hannah
5/5
GoogleIve been with shg for 6 years and im really happy with there services
1/5
GoogleTerrible incompetent people!
1/5
GoogleRating only, no written review.
Agent replied · 12 November 2025
Hi Mokald, I'm sorry to see you're unhappy with the level of service received. We're keen to assist further and if there's anything in particular you'd like to discuss then please contact us. There are a number of ways you can get in touch with us. The quickest and easiest way to contact us is using Online Account. For more information, please visit our website: www.southernhousing.org.uk/contact-us Regards, Adam
4/5
GoogleThey spent money on this place, it looks like an posh office building.
1/5
GoogleGetting worse! Also terrible customer service.
2/5
TrustpilotNO HEATING
Agent replied · 26 September 2025
Hi Olayinka, we're keen to look into this further and have just sent an email out to you through Trustpilot asking for more information. If you'd like to discuss this further can you please follow the instructions in the email to provide us with your address and contact details? We can then arrange for someone get back to you. Regards, Adam
1/5
GoogleWorst housing repair service
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Southern Housing Group RES London
How many reviews does Southern Housing Group RES London have?
Southern Housing Group RES's London office has 1,059 reviews across two platforms: 355 on Google, 704 on Trustpilot.
What is Southern Housing Group RES London's rating?
Southern Housing Group RES London is rated 2.8 out of 5 across all 1,059 reviews, and 1.6 out of 5 on Google from 355 reviews.
Where is Southern Housing Group RES's London office?
Southern Housing Group RES London, Clerkenwell Road, London, EC1M 5LA.
