Trusted Agent profile · London

Southern Housing Group RES London reviews

2.8

★★★★★

1,061 reviews across 2 platforms

Clerkenwell Road, London, EC1M 5LA

Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.

Google logo

1.6 / 5

355

Reviews on Google

This office

Trustpilot logo

706

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Kat · 28 December 2023

1/5

Google

Rating only, no written review.

Zebulun · 24 November 2023

5/5

Trustpilot

Very helpful and professional

Rating only, no written review.

Tina · 1 November 2023

Agent replied · 11 June 2024

Thanks Tina for your 5 star review. Regards, Adam

5/5

Google

Rating only, no written review.

Anthony · 24 October 2023

Agent replied · 23 October 2024

Thanks Anthony for your 5 star rating. Regards, Adam

5/5

Trustpilot

Great service

Rating only, no written review.

Paula · 19 October 2023

Agent replied · 11 June 2024

Thanks Paula for your 5 star review. Regards, Adam

5/5

Trustpilot

My service was absolutely great

Rating only, no written review.

Georgina · 11 October 2023

Agent replied · 11 June 2024

Thanks Georgina for your 5 star rating and kind feedback. Regards, Adam

4/5

Trustpilot

Excellent service.

Rating only, no written review.

Charles · 5 October 2023

Agent replied · 11 June 2024

Thanks Charles for your kind review. Thanks, Adam

1/5

Google

Rating only, no written review.

Adam · 15 September 2023

Agent replied · 11 June 2024

Hi Adam, I'm sorry to see you're unhappy with the level of service received. We're keen to assist further and if there is anything in particular you'd like to discuss then please contact us. There are a number of ways you can get in touch. The quickest and easiest way to get in touch is using our online services. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Hannah

2/5

Google

Rating only, no written review.

Rebecca · 15 September 2023

5/5

Google

Rating only, no written review.

Miranda · 15 September 2023

1/5

Google

Terrible !

S · 15 September 2023

Agent replied · 11 June 2024

Hi Sandra, I'm sorry to hear you're unhappy with the level of service received. We're keen to assist further and if there is anything in particular you'd like to discuss then please contact us. There are a number of ways you can get in touch. The quickest and easiest way to contact us is using our online services. For more info, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Adam

1/5

Google

Rating only, no written review.

Zebulun · 12 June 2023

5/5

Google

Rating only, no written review.

Grace · 12 June 2023

Agent replied · 11 June 2024

Hi Grace, thanks for your positive review - we're pleased to hear that you were happy with our services. Best, Southern Housing Group.

1/5

Google

Rating only, no written review.

Nicho · 24 October 2022

Agent replied · 23 October 2024

Hi there - I'm sorry to see you've given us a 1 star review. We'd be keen to find out more so we can see how we can help improve things. If you could get in touch with us our Customer Service Team can then look to advise further. Full details on how to reach us can be found here: www.optivo.org.uk/ContactUs Many thanks, Tom

1/5

Google

Rating only, no written review.

Lorenzo · 24 October 2022

Agent replied · 23 October 2024

Hi Lorenzo, I'm sorry to see you're unhappy with the level of service received. We're keen to assist further and if there is anything in particular you'd like to discuss there are a number of ways you can contact us. For more information about how to get in touch, please visit our website: www.optivo.org.uk/contactus Regards, Adam

2/5

Google

Rating only, no written review.

Andy · 24 October 2022

Agent replied · 23 October 2024

Hi Andy, I'm sorry to see you're unhappy with the level of service received. We're keen to assist further and if there is anything in particular you'd like to discuss then please contact us. There are a number of ways you can get in touch. The quickest and easiest way to contact us is using our online service, MyAccount. For more information, please visit our website: www.optivo.org.uk/contactus Regards, Adam

5/5

Google

Rating only, no written review.

Richard · 24 October 2022

Agent replied · 23 October 2024

Thanks Richard for your kind rating! Thanks, Adam

1/5

Google

Rating only, no written review.

Eloka · 24 October 2022

1/5

Google

Rating only, no written review.

Shaz · 24 October 2022

Agent replied · 23 October 2024

Hi Shaz - sorry to see you're not happy with the service received. We'd be keen to discuss any matters you wish to raise with us to see how we can improve things? Here's how you can get in touch; www.optivo.org.uk/ContactUs Thanks, Tom

1/5

Google

Rating only, no written review.

Bowsandts · 24 October 2022

Agent replied · 23 October 2024

Hi there - I'm sorry to read you're not happy with the level of service received. We'd be keen to discuss any matters you wish to raise with us so we can work towards improving things for you. There are lots of ways to get in touch - full details on our website here www.optivo.org.uk/ContactUs Thanks, Ross

1/5

Google

Rating only, no written review.

Charlene · 24 October 2022

Agent replied · 23 October 2024

Hi Charlene, sorry to see your low review score here. We'd be keen to discuss any matters contributing to this rating with you so we can see what we can do to improve things. There are a number of ways to get in touch with us - full details here: www.optivo.org.uk/ContactUs Thanks, Tom

5/5

Google

Rating only, no written review.

Phillip · 24 October 2022

1/5

Google

Rating only, no written review.

Sultan · 12 June 2022

1/5

Google

Rating only, no written review.

Dominique · 12 June 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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