5/5
TrustpilotVery helpful
Very helpful and patient with me.
Agent replied · 11 June 2024
Thanks Linda for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
Trusted Agent profile · London
Southern Housing Group RES London reviews
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
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Tell us what you need and we'll put you in touch. Southern Housing Group RES hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHow long do rent refunds take to hot…
How long do rent refunds take to hot your bank from southern housing
Agent replied · 11 June 2024
Hi Tracy, we're keen to assist and have just sent an email out to you through Trustpilot asking for more information.If you're able to follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to this matter we can then pass this information to relevant team so we can see what we can do to assist further. Regards, Adam
5/5
TrustpilotVery helpful advice and managed to help…
Very helpful advice and managed to help with all the answers I needed!
Agent replied · 11 June 2024
Thanks Victoria for your 5 star rating and kind feedback. This is great to hear. Thanks, Adam
1/5
TrustpilotAwful experience
Since last year ringing every week for someone to come and fix ventilation systems.
1/5
GoogleWow, They do not see autism as a disability. Won’t allow a parking bay for disabled toddler.
Agent replied · 11 June 2024
Hi, I have flagged this with our team, if you would like to send an email with your contact details to service.centre@shgroup.org.uk a member of our team can assist. Thanks
4/5
GoogleI have been living in Southern group housing for just over 10 years. Never had any major issues with them.. Only had problems with my last neighbour as they were noisy every day, either they people above us were banging to late at night or the lady opposite me was always shouting at her adult daughter and they slammed their front door a lot.
5/5
TrustpilotThe service i got from Allie from…
The service i got from Allie from Southern Housing was excellent.
Agent replied · 11 June 2024
Thanks for your kind feedback. This is great to hear. Thanks, Adam
1/5
GoogleAbsolutely disgusting company, I can't even go into the details of how bad it is,
Agent replied · 11 June 2024
Hi Hazzy, I have flagged this with our team, if you would like to send an email with your contact details to service.centre@shgroup.org.uk a member of our team can assist. Thanks
1/5
GoogleShambles of a company no heating or hot water for 3 weeks ,use a company called tsg, we'll pass the buck,taking them to the ombusman
Agent replied · 11 June 2024
Hi Mark, we're sorry to hear about this. Please can you contact our Customer Service Team on service.centre@shgroup.org.uk or 0300 303 1061 and someone will be able to investigate this for you. Best, Southern Housing Group.
5/5
GoogleGood homes and services new homes are built to cope with the growing population of our town........Great to work with great team in every aspect
Agent replied · 11 June 2024
Hi Heather, thank you for your review. We are delighted to hear that you had a great experience with us. Best, Southern Housing Group
1/5
GoogleTerrible service! leave lifts broken for months, ceiling and walls damaged for years, don't reply to enquires , but increase the service change. Miss managed!
Agent replied · 11 June 2024
Hi Rebecca, we're sorry to hear about this experience. Please can you contact our Customer Service Team on service.centre@shgroup.org.uk or 0300 303 1061 and someone will be able to investigate this for you. Best, Southern Housing Group.
5/5
TrustpilotVery helpful
Very helpful, knowledgeable, polite and sorted my enquiry efficiently.Great !
Agent replied · 11 June 2024
Thanks Neil for your 5 star review and kind feedback. Regards, Adam
5/5
TrustpilotAn excellent response
An excellent, sensitive and professional response to my situation.
Agent replied · 11 June 2024
Thanks Michael for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
GoogleI'm rating SHG 1 simply because you can't rate any lower. Absolutely disgraceful way to treat tenants. Complained about no hot water and heating for close to a two months and still no resolution. Group has no control over contractors undertaking work for them - not attending appointments, shoddy repairs which always necessitates several call outs to resolve simple problems. SHG totally incompetent in managing their housing stock. Shocking
5/5
TrustpilotRepair enquiry
The lady was highly polite and understanding
Agent replied · 11 June 2024
Thanks Philip for your 5 star rating and kind review. Regards, Adam
1/5
TrustpilotDISAPPOINTED WITH CUSTOMERS SERVICE AND…
DISAPPOINTED WITH CUSTOMERS SERVICE AND REPAIRS!!!
Agent replied · 11 June 2024
Hi Nicolas, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Adam
1/5
GoogleDisgusting housing association that doesn’t want to refund customers they overcharged for Thames water. I now have a solicitor involved.
Agent replied · 23 October 2024
Hi Nichola, we're keen to assist further and if you'd like to discuss this further there are a number of ways you can get in touch. The quickest and easiest way to get in touch is using our online service, MyAccount. For more information, please visit our website: www.optivo.org.uk/contactus Regards, Adam
5/5
TrustpilotI’ve received excellent Costomer…
I’ve received excellent Costomer service by debra.
Agent replied · 11 June 2024
Thanks Ali for your 5 star review, this is great to hear! Regards, Tom
1/5
GoogleTerrible, Terrible , absolutely terrible company They are so cruel and evil they don’t care at all. Amicus horizon was a lot more better. These people are devils. The worst housing company ever !
Agent replied · 23 October 2024
Hi, we're keen to look into this for you. If there is a matter you'd like to discuss, there are a number of ways you can get in touch. Full details are available on our website: www.optivo.org.uk/contactus Thanks, Adam.
5/5
TrustpilotAn extremely polite and helpful agent…
An extremely polite and helpful agent helped me with a variety of queries to his morning. My call was answered promptly and all of my queries were dealt with in a compassionate and friendly manner. Thank you very much.
5/5
TrustpilotSupportive Business Advice
Lovely, professional group who encouraged us to reach our business goals.
Agent replied · 11 June 2024
Thanks Rachael for your 5 star rating and kind feedback. This is great to hear! Regards, Adam
1/5
GoogleOnly after your rent payment. Repair takes ages to get done. I wish I can give zero star. Try to Avoid.
Agent replied · 11 June 2024
Hi, we're sorry to hear about this exepreince with our comapny. Please can you email our Customer Service Team on service.centre@shgroup.org.uk or call us on 0300 303 1061 and someone will be able to investigate this for you. Best, Southern Housing Group
1/5
GoogleFrom Optivo to this group. What a nightmare!
Agent replied · 11 June 2024
Hi. We're really sorry to hear this. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
1/5
GoogleWithout electricity all night which was no emergency for them to come even though I said I have child with special needs I had to call at 9 morning so again they have no available agent. Shame and useless service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Southern Housing Group RES hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
