Southern Housing Group RES London reviews

★★★★★ 5/5

Trustpilot

Fast and efficient service

Leo · 7 October 2024

★★★★★ 1/5

Google

I wish I had read the reviews before signing up for a property managed by this company. Absolute poor customer service/ care.

Nikki · 24 October 2023

★★★★★ 1/5

Google

Went for a viewing, send the application form as I was interested in buying the property, it has been more then a month a not replying yet .I also email and phoned couple of times to get an update still waiting for an answer. How could you trust Optivo especially if you are a first time buyer? Wouldn't recommend it just a waste of your time

Davide · 24 October 2022

★★★★★ 2/5

Google

Southern housing will eventually get someone out to sort the problem in some cases but in more serious issues like noisy neighbours, maintenance of the building, very poor quality and very dismissive of the situation you are living in. They don't reply week after week. Collect rent and that's about it as far as I can see and do the bare minimum of what they can do. Very disappointed.

Sharlene · 12 June 2022

★★★★★ 1/5

Trustpilot

Most rubbish company in uk

Jan · 17 September 2024

★★★★★ 5/5

Google

It's a really good housing association with great treatment for tenants. Never had any problem. And very very affordable too. I can't complain, because optivo truly offers you all that you as a tenant may need. Any repairs are dealt with promptly and quickly. Thanks for your good service

Irena · 25 October 2019

★★★★★ 5/5

Google

Had lost my keys southern housing were amazing doing everything they could to help me

Sarah · 13 March 2024

★★★★★ 5/5

Trustpilot

Spoke with Debbie Francis today from…

Spoke with Debbie Francis today from Southern Housing. Very kind and thoughtfully helpful with my queries which were dealt with promptly. Fantastic service from Debbie Francis Thank you

Steven · 19 April 2023

★★★★★ 1/5

Google

The worst housing association going. Customer service agents are useless and everything has to get noted on system. If there’s anyone you want to talk to they’ll “leave a note for them “ no one ever ends up getting back to you and you’re left having to deal with you issue and repeatedly chasing them. It’s a joke.

J · 12 June 2023

★★★★★ 5/5

Trustpilot

Outstanding repair

I raised a complaint about an outstanding repair with Tiffany Pharoah, she was very understanding, helpful and informative about my complaint.

Charmaine · 21 October 2023

★★★★★ 1/5

Google

Just easily the most useless company ever. Understaffed doesn’t even go into it, they basically may as well not exist. 1 star is really generous.

Lee · 12 June 2023

★★★★★ 5/5

Trustpilot

Reduced TV Licence fees for tenants in supported, sheltered and residential housing

Case Reference no is : CAS-2577494-C2S3V0.

Luiza · 15 September 2025

★★★★★ 1/5

Google

Extremely unhappy, drained, exhausted, impacted on my mental health since they took over from Optivo everything has become extremely slow, no response and having to live in poor quality with a child inhaling mould when we have asthma and allergies. I will be highlighting this with the local MP.

Suraya · 14 December 2023

★★★★★ 1/5

Trustpilot

The person I talked on the phone was…

The person I talked on the phone was polite, considerate, professional and helpful.

Zehainesh · 7 March 2024

★★★★★ 1/5

Google

Diabolical service, rude, incompetent staff and equally poor contractors - namely Swale heating. Housing Ombudsman needs to investigate them

Glow · 24 October 2023

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly, helpful, efficient and knowledgeable. They answered my enquiry to a high standard.

Alison · 13 February 2024

★★★★★ 1/5

Google

The maintenance department is a joke. Very polite, sounds professional, but nothing ever gets done. Nobody follows up on anything, ignored emails, etc. It's like their job is to answer calls after 45 min wait and then just forget about everything.

Maksim · 19 May 2024

★★★★★ 5/5

Trustpilot

Really lovely helpful and understanding…

Really lovely helpful and understanding lady, dealt with my enquiry efficiently and promptly.

Terri · 13 February 2024

★★★★★ 1/5

Google

Rude staff, dismissive and then when you do finally get some information on who to speak to. They ignore your emails and calls.

Robert · 12 June 2023

★★★★★ 5/5

Trustpilot

Questions from new tenant

Really clear communication and assistance provided

Monique · 25 June 2024

★★★★★ 1/5

Google

Absolute disgrace...have been trying to sort out intercom repair for two months. Impossible to contact Housing Association by phone or on line . They really don't take customers seriously. Very poor customers service.

Maciej · 12 June 2022

★★★★★ 5/5

Trustpilot

Good customer service

I spoke with the customer service agent Yetunde. She was professional polite and dealt swiftly with my enquiry.

Matthew · 16 October 2023

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. I got the assistance I called for. The lady was pollite and proffessional.

L · 27 November 2023

★★★★★ 1/5

Google

The block door has been broken for months and has never been working for more than a month we are unable to use our intercom which is very frustrating I cannot get delivery’s either so I’d give no star if I could this company is lazy

Daryl · 28 December 2023