Trusted Agent profile · London
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleThis housing group doesn't even deserve 1 star. On the website you can't even report repairs only able to pay rent. This shows you what their priorities are. Also there is no emergency number to contact them outside of standard hours. The given emergency line cuts off when you call them. This must be fixed as soon as possible. Overall the housing group is very poor, the worst I've ever dealt with.
5/5
Googletwo southern housing operatives, Lirim and Fatos, recently did work in my kitchen to an excellent standard , both were friendly and professional and left the place tidy
Thanks for your 5 star review and kind feedback. This is great to hear. Regards, Adam
1/5
GoogleThey are incapable of managing repairs and keeping up with maintenance. Fixes are usually poorly done and have to report same issues multiple times. They have often charged for services not provided and have never challenged providers of such services. Wouldn't recommend.
Hi Iker - I'm sorry to read that you are dissatisfied with the level of service received. If you have any repairs that you feel have not met the standards expected please do raise this with us at the time as we can look at what we need to do to resolve this. We'd be keen to look into any outstanding repairs or improvements needed if you wish to raise now? There are a number of ways you can contact us - full details here: www.optivo.org.uk/ContactUs Regarding your service charges, these cover the cost of services we provide to you, your block and/or estate. If you’d like to speak to us about your service charges please contact us directly www.optivo.org.uk/contactus Many thanks Danielle
2/5
GoogleAs a shared ownership tenant I would strongly urge anyone to avoid going into this arrangement with Optivo. As stated in some of the other reviews, anti social behaviour is not challenged and criminal damage is charged back to all tenants via service charges. The service charges themselves are not managed and increase alarmingly each year. Optivo make it clear they dont care about residents ability to pay and will have no hesitation in taking legal proceedings if anyone falls behind in rent. Unscrupulous, uncaring and ruthless.
1/5
GoogleI have been with a tenant since 2004 I always been paying my rent never missed one payment since then, I never been on benefit in my life. Because of Covid 19 my business has been affected. Today I had a phone call from a lady called Sophie and she was extremely rude and accused i did benefit Freud's. I asked to speak her manager and the manger Tom called me he was worst don't listen my complaint, they are very unprofessional they don't have customers skill and very disrespectful. I was very disappointed and distressed. We going through in a very difficult time in our life, the lasting I expected was to have disrespectful conversations with this un trained staff shame on you. I hope after all this Optivo should get rid of this people and employ experienced staff.
5/5
TrustpilotGreat customer service v
Great customer service v. Understanding v.helpful
Thank you for your 5 star rating Rhys!
1/5
TrustpilotAvoid
Before purchasing a property with Southern Housing, do your research. This organisation is a complete shambles and communications are dreadful. Avoid. Avoid. Avoid.
Hi Jamie, we're keen to assist and have just sent an email out to you through Trustpilot asking for more information.If there is anything you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Ross
5/5
GoogleI would like to thank MR SULEIMAN KHAN from optivo he was a big help while i was completing my SIA DOOR SUPERVISOR course with BRIDGE TRAINING, very helpful and professional honestly exceptional customer service.
Thanks for your kind review. I've passed your feedback to the relevant team. Thanks, Tom
1/5
GoogleAwful organisation. Beware of buying from them. They messed me around for months, cleared my sale, then withdrew the sale when I Didn't use their broker. So unprofessional
Hi. We're really sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
1/5
TrustpilotAbsolutely discussed with southern…
Absolutely discussed with southern housing who never come out and do repairs even emergency ones you don’t deserve to be a business
Hi Evelyn, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If there is anything you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Tom
1/5
GoogleMultiple faults neglected. Most of the staff aren't as helpful as they make it seem Had a terrible experience with a ceiling collapse due to a leak issue which went on for 4 years. Didn't even rehouse me.
Hi Rashed, we're sorry to hear about this exepreince with our comapny. Please can you email our Customer Service Team on service.centre@shgroup.org.uk or call us on 0300 303 1061 and someone will be able to investigate this for you. Best, Southern Housing Group
1/5
GoogleIf I could leave no stars, I would. Southern Housing are terrible. The secure access to our property has been damaged since February, it's now completely broken with anyone able to enter the building. This has been reported by residents repeatedly and still nothing is done. You cannot get through on the telephone numbers and emails are ignored. A disgusting service especially given the service charges we're expected to pay.
5/5
TrustpilotA very good employee
A very good employee, (Debra F.), presenting herself in a professional manner, who was helpful with her helpfulness, patience, and professional approach.Many thanks
Thanks Martin for your kind feedback. This is great to hear. Regards, Ross
5/5
TrustpilotWendy
Wendy, the customer service representative, was extremely helpful and went out of her way to assist me. I was very impressed.
Thanks Chris for your 5 star rating and kind review. Regards, Adam
5/5
Googlehi live in reading luscinia view luscinia view electric gates not worked for over 7 years you said you would replace them time and time again. we have all reported this. you like fobbing is off why do you do this children play in car park some one will be killed.. it is used as a rat run. we have told local mp about this. nothing has been done. no cctv as work since last year. all they say is we will look into it. just to day on the phone to shg was told your complaint as been closed i said why nothing as been done. ho we sent you a letter. i said when ho last month. i said by who . fobbed off again. so i ask can you make me a appointment with Tom Dacey Chief Executive ho no you cannot make appointments with directors i said well that's why nothing gets done an if he new what was going on about complaints he would rattle some heads. so i only want to tell all what's going on in reading . so can you make my dream come true.
1/5
GoogleI've recently purchased a new build from SHG and they have been absolutely awful about repairs. The bathroom cabinet mirror was chipped when we moved in and we were told it would be fixed that day. One of our keys was given to a member of staff so higgins (the building company) could come in to the flat while we were out and replace the cabinet door. They never replaced it and never returned our key! We eventually got this key back when a neighbour mentioned a similar thing had happened to them but they got given the wrong key back. It was our key! SHG are now refusing to replace the cabinet door. On top of this there is a little step out to the balcony which is flush with the floor on one side but comes away from the floor on the other. The gap is very noticeable (>1cm) and they are also refusing to fix this. There are also several smaller issues I would have expected to be fixed by SHG. I've heard from several neighbours that they are also having problems.
5/5
TrustpilotFast and efficient service
Thanks for your 5 star review. Regards, Hannah
1/5
GoogleI wish I had read the reviews before signing up for a property managed by this company. Absolute poor customer service/ care.
Hi Nikki, I'm sorry to hear you're unhappy with the level of service received. We're keen to assist further and if there is anything in particular you'd like to discuss can you please contact us? There are a number of ways you can get in touch. The quickest way to contact us is using our online service. For more information, please visit our website: https://www.southernhousing.org.uk/contactus Thanks, Adam
1/5
GoogleWent for a viewing, send the application form as I was interested in buying the property, it has been more then a month a not replying yet .I also email and phoned couple of times to get an update still waiting for an answer. How could you trust Optivo especially if you are a first time buyer? Wouldn't recommend it just a waste of your time
2/5
GoogleSouthern housing will eventually get someone out to sort the problem in some cases but in more serious issues like noisy neighbours, maintenance of the building, very poor quality and very dismissive of the situation you are living in. They don't reply week after week. Collect rent and that's about it as far as I can see and do the bare minimum of what they can do. Very disappointed.
1/5
TrustpilotMost rubbish company in uk
Hi Jan, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your address, contact details as well as more information relating to your enquiry? We can then pass this information to a member of the relevant team. Kind regards, Hannah
5/5
GoogleIt's a really good housing association with great treatment for tenants. Never had any problem. And very very affordable too. I can't complain, because optivo truly offers you all that you as a tenant may need. Any repairs are dealt with promptly and quickly. Thanks for your good service
Thanks Irena for your rating and kind feedback! Adam
5/5
GoogleHad lost my keys southern housing were amazing doing everything they could to help me
Thanks Sarah for your 5 star review. This is great to hear. Regards, Adam
5/5
TrustpilotSpoke with Debbie Francis today from…
Spoke with Debbie Francis today from Southern Housing. Very kind and thoughtfully helpful with my queries which were dealt with promptly. Fantastic service from Debbie Francis Thank you
Thanks Steven for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
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