Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would give a zero if I could.
I would give a zero if I could.Avoid Southern Housing if you can. My experience as a tenant is a dreadful one. I could write a book if I had time.
Marth · 23 December 2023
Agent replied · 11 June 2024
Hi Martin, I'm sorry to read you are unhappy with the level of service received. We're keen to find out more so we can look to see what we can do to improve matters for you. I have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Tom
★★★★★ 1/5
TrustpilotOne annoyed lease holder.
You are not very helpful seldom answer emails.As for rent you are diabolical in saying that we owe £100 plus for the past year without any explanation Get your act together.
Stephen · 13 December 2023
Agent replied · 11 June 2024
Hi Stephen, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as any extra relevant information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Adam
★★★★★ 1/5
GoogleI don’t which is the most incompetent when it comes to repairs either TSG or SHG, if both were political parties they both be in power based on their lies and again on their pure incompetence, In regards to TSG you can go weeks for a boiler or heating repairs as either you can’t get through to their office or either they fail to attend the appointments made, I’ve been waiting 2yrs now for replacement radiators both bathrooms that were stripped off due to leaks and were never replaced, in regards to SHG I’ve had countless leaks from my bathroom to my sitting room due to quick botch jobs which has damaged the ceiling and coving quite extensively on numerous occasions, ( twice the ceiling has fallen through due to excessive leaking) it’s got to the point where my wife has has said enough is enough when it comes to spending our money cleaning up their mess in regards to paints, materials and time which is a terrible pity because the majority of us tenants want to live in a nice clean maintenance free home, all I can say is shame on you both.
Mark · 12 June 2022
★★★★★ 1/5
GoogleThe company took 3 months, 28 phone calls, 30+ emails, a physical trip down to their office and a complaint - just to simply send me through a parking permit.
Their staff sent me through my car registration details printed on an A4 sheet of paper, in Times New Roman that I could have created myself. They stated that I would need to use this as a permit, before I physically went down to the office and complained.
I interacted with over 20+ staff and overall had the worst customer service experience of my life with this company
GMSChildrenofLight4 · 12 June 2022
★★★★★ 5/5
TrustpilotThe plasterer that came to my flat done…
The plasterer that came to my flat done an excellent work and he is really a gentleman and very polite person. 💯 for his perfect work .
Hala · 28 February 2024
Agent replied · 11 June 2024
Thanks Hala for your 5 star review. This is great to hear! Regards, Adam
★★★★★ 5/5
TrustpilotThe lady I spoke to was more than…
The lady I spoke to was more than helpful I really appreciate the time she took out to help me out amazing work
Natalie · 10 May 2024
Agent replied · 11 June 2024
Thanks Natalie for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
★★★★★ 1/5
TrustpilotService charges
Well don’t know if it’s just Burghwood House that’s got the problem…….but we pay service charges and do not get the service,like cleaners,laundry,gardeners,window cleaning to name a few !!
Consumer · 24 May 2025
★★★★★ 1/5
GoogleThe Worst housing association in The UK
With Poor customer service , Always hanging the phones down while talking to residents.
Using fraudulent contractors companies to get their work done
And So much more .
Absolute disgrace
Sir · 12 June 2023
Agent replied · 11 June 2024
Hi. We're really sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
★★★★★ 1/5
GoogleI’ve experienced issues with nearly every department. They hide behind a glossy image and lots of self promotion and policy’s they don’t follow. Managers don’t take responsibility. They pass the parcel around the organisation, constantly blaming each other, meanwhile you lose weeks of your life chasing them for things, which never get addressed, whilst your leasehold service charges triple.
Thomas · 25 October 2019
Agent replied · 23 October 2024
Hi Thomas, if you would like to discuss these matters further we'd be happy assist.
There are a number of ways you can contact us. Further details are available here on our website: www.optivo.org.uk/contactus.
Regards, Ross
★★★★★ 5/5
TrustpilotShawshanah Great customer service
Shawshanah @ southern housing made my day today, listened, then got the project moving super quick, great customer service.
Trevor · 8 July 2024
Agent replied · 24 August 2024
Thanks Trevor for you 5 star review. This is great to hear. Regards, Adam
★★★★★ 5/5
TrustpilotRepair Customer Service
Hi I spoke with Tony this morning and he was very helpful.
Famoh's · 29 October 2024
Agent replied · 22 November 2024
Thanks for your kind feedback. This is great to hear. Regards, Adam
★★★★★ 5/5
TrustpilotLatesha phone call was really good and…
Latesha phone call was really good and helpful and clear I give her 100/100
Tony · 27 September 2024
Agent replied · 23 October 2024
Thank you for the kind feedback Tony. I'll be sure to share your review with Latesha and the team. Thanks, Tom
★★★★★ 1/5
TrustpilotRidiculous company
Ridiculous company, they expect to pay rent on time but you dont recieved anything in returns.
Ewa · 22 August 2024
Agent replied · 23 October 2024
Hi there, I'm sorry to hear you're unhappy with the level of service received. We're keen to assist and have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your address, contact details as well as more information relating to your enquiry? We can then pass this information to a member of the relevant team. Many thanks, Adam
★★★★★ 5/5
TrustpilotI was assisted by Alisha and she is…
I was assisted by Alisha and she is very helpful throughout the process.
Rachid · 7 October 2024
Agent replied · 23 October 2024
Thanks Rachid for your kind feedback. This is great to hear. Regards, Adam
★★★★★ 1/5
GoogleOptivo know and allow crack houses to operate in their housing associations, they dont care and when prompted advise speaking to the police. They should be ashamed of themselves. Disgusting company.
Victoria · 24 October 2023
Agent replied · 23 October 2024
Hi Victoria, we're keen to assist and if you'd like to discuss this further then please do contact us.
There are a number of ways you can get in touch. The quickest and easiest way to contact us is using our online service MyAcount. For more information, please visit our website: www.optivo.org.uk/contactus
Alternatively if you'd like to send an email to Comms@optivo.org.uk with your address, contact details and more information about this matter we can look to arrange for someone to get back to you.
Regards, Adam
★★★★★ 4/5
TrustpilotLovely lady on customer service
Lovely lady on customer service. Let’s hope the repairs actually get done now
Toni · 1 October 2024
Agent replied · 23 October 2024
Thanks Toni for your review. Regards, Hannah
★★★★★ 4/5
TrustpilotBoth on the phone & on vist for work in…
Both on the phone & on vist for work in the flat. The staff where polite, professional & helpful. The job is done professionally.
Zehainesh · 17 March 2024
Agent replied · 11 June 2024
Thanks Zehainesh for your kind feedback. This is great to hear. Regards, Jen
★★★★★ 5/5
TrustpilotNigel at the finance department was…
Nigel at the finance department was amazing with real support and compasion with are financial problems and helped us in are time of needThank you nigel and southern housing
Harvey · 21 November 2023
Agent replied · 11 June 2024
Thanks Harvey for your 5 star rating and kind feedback. Regards, Adam
★★★★★ 1/5
TrustpilotIf i could give 0 stars i would.
If i could give 0 stars i would.There are scums of this world and then there is southern housing group :) They’ve taken the whole meaning of scumbags and taken it to a whole new level.
Hazzy · 16 May 2023
Agent replied · 11 June 2024
Hi Hazzy, I'm sorry to hear you're not happy. We're keen to find out more about the issues that led to this 1 star review to see how we can help improve things. I have just sent an email out to you through Trustpilot asking for more information.If you're able to follow the instructions in the email to provide us with your address, email address & phone number as well as any extra relevant information relating to your enquiry we can then pass this information to relevant team so we can see what we can do to assist further. Kind regards, Tom
★★★★★ 1/5
GoogleNot taking tenants issues seriously you have to run after them for months before it’s taking care of. If I could put a zero I will, I’m grateful to have an house to live in I feel like moving from this flat.
Dilaam · 24 October 2022
Agent replied · 23 October 2024
Hi there - I'm sorry to read you're unhappy with level of service received.
We'd be really keen to discuss any matters you wish to raise with us further so we can see how we can improve things for you.
Are you able to get in touch with our Customer Service Team? There are a few ways to do this. Full details here:
www.optivo.org.uk/ContactUs
Thanks, Tom
★★★★★ 1/5
Google9am and no one’s answering the phone the lift hasn’t been properly fixed for a week and a half.
No one checks the work and third party repair providers appear unable to do the work.
Guthrie · 12 June 2023
Agent replied · 11 June 2024
Hi. We're really sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
★★★★★ 1/5
GoogleDo not, and I cannot express this strongly enough, DO NOT buy or rent a property "run" by SHG. Absolutely atrocious. Poorly built flats, poorly maintained, poor service. Avoid.
Liam · 14 November 2023
Agent replied · 11 June 2024
Hi Liam, I'm sorry to read you're unhappy with the level of service received. We're keen to look into this further for you and if there is anything in particular you'd like to discuss can you please contact us.
There are a number of ways you can get in touch. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us
Regards, Adam
★★★★★ 5/5
GoogleAbsolutely a pleasure renting my home from Optivo....everyone at the Croydon office that I've met from the excellent reception staff to the housing officers and repair team are some of the nicest, kindest people I've met since moving down south. Polite, friendly and knowledgable....well done Optivo your staff are a credit to you! :)
Canna · 24 October 2020
Agent replied · 23 October 2024
Thank you for the positive feedback Canna
★★★★★ 5/5
TrustpilotHelping me thanks Latesha god bless and take care once again thank you great help bless you all.
Great can't thank you enough Latesha for helping me God bless. Thanks
Alan · 30 September 2024
Agent replied · 23 October 2024
Thanks Alan for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
