Trusted Agent profile · London
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer Service
Amy, who I've spoke about my issue was very helpful, friendly and professional. She dealt with my case with emphaty and was very professional. She provided me with all the information I needed.
Thanks Rafal for your 5 star review. This is great to hear. Regards, Ross
5/5
TrustpilotA pleasant and helpful experience
The call back system worked we and the Advisor, Allie, was very helpful and followed up on a couple of outstanding issues for me. So far so good but I will see if they are resolved in the next few days
Thanks for your kind feedback. This is great to hear. Many thanks, Hannah
5/5
TrustpilotCalled SHG this morning and spoke with…
Called SHG this morning and spoke with Bonny a very helpful member of staff.To my surprise I have been kept updated on the issue I raised and given time frames and ref no’.So I’m very happy to leave a positive review.
Thanks Lynne for your 5 star rating and kind feedback. This is great to hear! Regards, Adam
1/5
GoogleMy block has cladding, the freeholder keeps delaying works and SHG have been taking money for cladding even though we aren't liable. the CEO office are poor at responding to emails and the customer service team whilst helpful don't know the answers to the issues.
Hi Simon. We're sorry to hear this. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
1/5
GoogleHorrible service. a bunch of leeches who take money from residents but the SECOND you need someone from they they disapear. this entire company should go under and I hope the CEO rots in hell.
Hi there, we're keen to assist and if you would like to get in touch with us to discuss this further there are a number of ways you can do this. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Ross
1/5
TrustpilotDo not start anything with Southern Housing
Continual refusal to assist in any constructive way whatsoever. Delay and avoid are well used tactics. The worst customer Service of any company I have ever experienced. Not just one occasion but over years.No care or concern for customers but do hide this behind false promises.
Hi Ed, I'm sorry to hear this. We're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If you're able to follow the instructions in the email to provide us with your address, email address & phone number as well as any extra relevant information relating to your enquiry we can then pass this information to relevant team so we can see what we can do to assist further. Kind regards, Ross
1/5
GoogleI have had no heating or hot water in the property from the 29th december 2021 - 11th May 2022 still nothing has been done keeps being pushed from department to department no change in me paying my rent on time with a newborn in the property like seriously what is wrong with this company.
Hi Sandra. We're sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061. Best, Southern Housing Group.
1/5
GoogleHave been trying to arrange a viewing for weeks, however it appears that Optivo doesn't seem to be interested in selling their properties. I've requested details from the Optivo website, and their partner websites a dozen times yet no one is getting back. I've tried to call Optivo and the line drops before anyone picks up. What kind of business are you guys running....
Hi Natalie - I'm really sorry to read your review here and we want to put things right. If you'd still like to talk to us about a viewing are you ok to email us at comms@optivo.org.uk. If you can include your contact details and details of the property you are interested in purchasing I will then arrange for the Sales team to get back to you regarding your enquiry. Many thanks, Tom
5/5
Trustpilot10 polite and very chatty
Great customer service and polite and getting things booked in for the repairs that l needed to get repaired
Thanks Elizabeth for your kind feedback. This is great to hear. Regards, Adam
4/5
TrustpilotNo hot water
I spoke to a lady earlier who was straight on to sorting my issue out and is now on the way to being resolved once I hear back from the other company. Very happy with the service today, thank you.
Thanks for your kind feedback. I'm pleased to hear that this is being resolved for you. Regards, Adam
5/5
TrustpilotWhat a great understanding lady
What a great understanding ladyI was worried about my accent wouldn't be understood but no all was fine very good member of staff.
Thanks Patrick for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotHello I speak to a women called Tiffany…
Hello I speak to a women called Tiffany Pharoah. She contact a few people while I was on the phone to fix some Issues I've been having in my house what needs fixing. She was amazing.Tiffany PharoahGreat Employee ⭐️⭐️⭐️⭐️⭐️
Thanks Jonathan for your 5 star rating and kind feedback! This is great to hear. Regards, Adam
5/5
TrustpilotOnly gave 5 stars for Hayley who was…
Only gave 5 stars for Hayley who was extremely helpful after another member of the team simply transferred me back to switchboard.
Thank you for taking the time to leave us your review Patricia.
1/5
GoogleHighly inappropriate lack of professionalism and getting things done . Impossible to contact, being fed nothing but lies all the time . If it was possible to give minus stars then I would . Please don’t even consider entering in conversation with this company
Hi Ed, I'm sorry to hear this. I have flagged this with our team, if you would like to send an email with your contact details to service.centre@shgroup.org.uk a member of our team can assist. Thanks
1/5
GoogleWhatever you do, don’t buy a property from this company. You’ll regret it for the rest of your life.
5/5
TrustpilotBonny and also of my Colleague Matt
Bonny and also of my Colleague Matt, he got the information from property manager but call got ended
Thanks for your 5 star review. This is great to hear. Regards, Adam
1/5
TrustpilotDO NOT BUY at the Grove in East Croydon
Southern housing and OPTIVO are selling properties and not telling new buyers about the building defects.A damaged boiler since July 2022 has been reported, leaving people without hot water and heating during all Winter.BE CAREFUL these people are very unethical and will not reply to your complains.
Hi Manuel - I'm sorry to read this and we're keen to help. I know you've also posted a couple of reviews about this matter on our Trustpilot profile for Optivo. I can confirm we received the additional information you sent through to us via TrustPilot and this has allowed us to pass your details over to our Customer Service Team. They will get in touch to discuss this matter further with you so we can see how we can help.In the meantime if you need any further support there are a number of ways to get in touch - full details listed on our website here: www.southernhousing.org.uk/Contact-usThanks, Ross
5/5
TrustpilotKate Taylor SH Customer Service Rep
I was dealing with situation that I misunderstood. Kate took her time and patiently explained the steps I needed to take to move forward. Her pleasant demeanor was also appreciated. Thanks again Kate!
Thanks Michelle for your 5 star rating and kind feedback. Regards, Ross
5/5
TrustpilotThis morning I spoke to a charming young man
This morning I spoke to a charming young man named Finlay Chalmers.As an older person it was a pleasure to speak to someone with such a nice attitude. We need more people like him.Thank youMaralyn Gould (Mrs)
Thanks Maralyn for your 5 star rating and kind review. Regards, Adam
1/5
GoogleOngoing issue with pigeons nesting on roof. Optivo managed to hire a company that isn't specialised in pest control. The company fixed the issue on one side but now the pigeons have started nesting elsewhere on the roof ( A prof pest control company already called that out prior to the "fix"). Guess this is what you get when dealing with amateur staff at Optivo.
Hi Waqas, if you'd like to discuss this further, we'd be keen to look into this for you. There are a number of ways you can get in touch. More information is available on our website: www.optivo.org.uk/contactus Thanks, Adam.
5/5
TrustpilotGreat repairs team
Great for keeping on top of any repairs needed. Had an electrician recently and a plumber today. Very polite and professional. Repairs completed properly and always clean and tidy up after repairs.
Thanks Mark for your 5 star rating and kind feedback. This is great to hear! Regards, Adam
1/5
GoogleThe staff are incompetent and they lack minimal housing knowledge. The housing officers are hard to get in contact with and never return tenants calls. Who is monitoring the KPI's The complaints team is commical. Completely useless. What a joke!! Worst Housing Association.
5/5
TrustpilotThe great southern housing
I’m glad to be part of southern housing as all the staff are great and a very supportive customer service, very helpful and quick to respond I give them 100% mark
Thanks Amel for your 5 star review. This is great to hear. Regards, Hannah
1/5
TrustpilotCommunication - nonexistent
Contacted them to find out when our parking space will be available and they keep ignoring all messages and requests for a complaint.
Hi there, we're keen to look into this further for you and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your address, contact details as well as more information relating to your enquiry? We can then pass this information to a member of the relevant team. Many thanks, Tom
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