5/5
GoogleSara Weller is a Regional Manager. She is the best! Caring, patient, kind, so helpful and goes above and beyond! God bless her.
Trusted Agent profile · London
Southern Housing Group RES London reviews
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleI would give no stars. Outrageous service charge increase for absolutely nothing. Appalling service, repairs take days or have to be redone due to substandard work. Left us with illegal fire doors. Refusing to give receipts so we can see what they spend service charge on. Non existent communication. Shocking. Avoid at all costs.
Agent replied · 11 June 2024
Hi there, I'm sorry to hear you're unhappy with the level of service received. We're keen to assist and if you'd like to discuss this further then please do contact us. There are a number of ways you can contact us. The quickest way to get in touch with us is using our online services. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Adam
1/5
GoogleSouthern Housing management should hang their heads in shame. They should live in the buildings they manage. No care, no thought, and no support for their own support staff. If they could follow up on repairs. Get the correct equipment I.e. doors and lifts and get onto things quickly it would be a start.
Agent replied · 11 June 2024
Hi, I'm sorry to hear this. I have flagged this with our team, if you would like to send an email with your contact details to service.centre@shgroup.org.uk a member of our team can assist. Thanks
1/5
Trustpilotsouthern housing absolutely useless…
southern housing absolutely useless can't do repairs can't phone you can't email you can't visit tenants they don't no how completely useless they just don't care about anyone but there wages so impolite and ignorant worst ever company .
Agent replied · 11 June 2024
Hi Sylvia, I'm sorry to hear you're unhappy with the level of service received. We're keen to look into this further for you and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Many thanks, Ross
4/5
TrustpilotToneo from the call centre very…
Toneo from the call centre very helpful, he listened to the issues and organised appointments accordingly to resolve. I got my references and happy with how quickly I was able to get them.
Agent replied · 23 October 2024
Thinks Kiky for your kind feedback. Regards, Tom
2/5
TrustpilotCan’t sleep 1 full night
I have had an extremely difficult life, and securing this flat was meant to be a fresh start.
5/5
TrustpilotI’ve been a resident of this… disrepair again
I’ve been a resident of this establishment for a very long time. I’ve seen a lot of changes a lot of name changes but most things remain the same until today. I spoke to a young lady called Anita regarding my situation and to be fair she is the best person I’ve spoke to in all of the 20+ years I’ve been dealing with this establishment, the way she listened the way she tried to help the compassion empathy the apologies that she needed not to apologise because it’s not her fault so I’m only writing this review because of this such a lady otherwise things will be totally different so can I please get a conclusion as to what you’re going to do with Caroline Miller next, thank you, but 100% to the beautiful young lady thank you so much for your help
1/5
GoogleI put one * just because there’s not possible to leave no *. My sister is living in Optivo flat. She reported that the shower pump is not working so her bathroom is getting flooded when she takes a shower. She was forced to use communal shower for whole month until someone came to repair the pump. A week later - pump is broken again. The heating in the flat was never repaired even though 8 months ago was reported that none of the radiators are working. UPDATE - 3 months gone since this review - shower pump hasn’t been repaired until now leaving my sister to use communal shower.
1/5
GoogleAwful customer service. Repairs and heating provider TSG I have no words for them. I cannot wait for the day I can leave this horrid service provider and get my own place. No heating and hot water 2 weeks on, and it's a new property I moved into. What does the repairs inspector actually do, wear a shirt and tie and look smart? Disgusting. They don't even deserve a 1 star 1/5/23:Another review another awful service. Back surge in bathroom, called emergency they have their Christmas festive automated message. And it rings and then goes back to having to choose the options. Like what the hell is wrong with you people??????
5/5
TrustpilotFunding for my course
The team at Southern Housing helped provide funding for a course I desperately needed to enable me to continue working on certain wards in my role as a carer. The were absolutely fantastic & thanks to their help I'm able to continue working to my full capacity.
Agent replied · 11 June 2024
Thanks Debora for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
TrustpilotSouthern housing
After my previous review the lift is still out of order again the ceilings are still leaking in the corridors bits of plaster board damp and getting biggerLittle ever done
Agent replied · 23 October 2024
Hi Denise, I'm sorry to hear this. We're keen to look into this further for you and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your address, contact details as well as more information relating to your enquiry? We can then pass this information to a member of the relevant team. Many thanks, Tom
1/5
GoogleRang me an hour and a half before my viewing to tell me they’ll have to cancel because the sales guy is still testing positive for covid - why book things in in the first place, and why leave it to the last minute to say? Covid isn’t an excuse anymore - there should have been somebody else available.
Agent replied · 11 November 2024
Hi Carl, thanks for your review. The safety of staff and others is our top priority however we do understand this may be frustrating. If you would like to rearrange your viewing then please do contact us. There are a number of way to get in touch with us. For more information, please visit our website: www.optivo.org.uk/contactus. Regards, Adam
5/5
TrustpilotThank you for the quick response and…
Thank you for the quick response and you. were very helpful and curious you are a positive person and I hope the company recognised these qualities. Many Thank.
Agent replied · 23 October 2024
Thanks Paulette for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
TrustpilotDon't let Southern Housing contractor Chas Berger in!
Bathroom works done. Almost installed the wrong bathtub. Paint now has clear drip leaching marks over the walls in bathroom & WC. But they won't rectify as it's not a defect. So works completed and left in a worse state with no fix.
Agent replied · 11 June 2024
Hi Mimi, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Many thanks, Ross
5/5
TrustpilotBony of Southern housinggroup…
I spoke to one of Southern housinggroup representative Bony, the man is very gentle and well spoken.and he solve my problem within a minute.the man is so polite.southern housing needs people like him as customer service. Very professional deliver.
Agent replied · 11 June 2024
Thanks Abiola for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
GoogleHave to post - customer service repairs and price management on shared ownership so below standard it hurts. Lift breaks - expect an 8 week ish timeframe for it to be looked at / possibly fixed - and yet it’s still included in your service charge. No security yet it’s included in your service charge .. the list really is endless
5/5
TrustpilotMoesha Parchment helped me beyond today…
Moesha Parchment helped me beyond today something I've been begging for and just can't thanks her enough for her outstanding care and understanding she took from our phonecall. Cant praise her enough thank you
Agent replied · 24 August 2024
Thanks Carlene for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotHad amazing customer service from Toneo
He was kind and courteous at all times. I had a complicated repair situation with multiple jobs.He is very knowledgeable and remained very patient at times.5 Star experience.
Agent replied · 23 October 2024
Thanks Linda for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
TrustpilotSouthern Housing - no management!
Our property manager who took over our development last year has been AWOL. As residents we have discussed what to do until someone spotted in her email the words “please note that my email is not monitored”!!!!
5/5
TrustpilotI spoke with Vishal from repairs he is…
I spoke with Vishal from repairs he is very attentive when I spoke to him he sorted and booked it in for me quickly and efficiently
Agent replied · 22 November 2024
Thanks Arihant for your 5 star review. This is great to hear. Many thanks, Adam
5/5
TrustpilotGreat customer service Jenia
Great customer service Jenia, very polite, listened to my issue and took ownership of the call. She really went above and beyond to get my issue resolved, exceptional customer service experience, keep up the good work!
Agent replied · 11 June 2024
Thanks Joseph for your 5 star review. This is great to hear. Many thanks, Hannah
5/5
TrustpilotShe was really nice and She was… professional
She was really nice and She was listening what I was saying she trying to be helpful and had the information about what I was talking About.
Agent replied · 23 October 2024
Thanks Jilwan for your 5 star review. This is great to hear. Regards, Adam
5/5
TrustpilotToday I called and Toneo fully listened…
Today I called and Toneo fully listened to my issues took his time to explain the procedure and fully reassured me that my issue willBe dealt with
Agent replied · 23 October 2024
Thanks Clare for your kind feedback. This is great to hear. Regards, Adam
1/5
GoogleSouthern housing well If you have a problem in your housing block southern housing group will take as long as possible to sort it out for you God help You're if your not one of their tenants they don't actually want to know till you kick up a real fuss
Agent replied · 11 June 2024
Hi. We're really sorry to hear about this issue. You can email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061 with any issues you may have as they are best placed to help you. Best, Southern Housing Group.
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