Trusted Agent profile · London
★★★★★
1,061 reviews across 2 platforms
Clerkenwell Road, London, EC1M 5LA
Southern Housing Group RES's office in London, at Clerkenwell Road, is rated 2.8 out of 5 across 1,061 reviews on two platforms, including 355 Google reviews rated 1.6.
Tell us what you need and we'll put you in touch. Southern Housing Group RES hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI spoke with Natasha this morning
I spoke with Natasha this morning, regarding a recent repair in which she was instrumental in moving forward.very kind and proactive and went the extra mile to help me. The 5 stars are for her.
Thanks Linda for your 5 star review. This is great to hear. Regards, Adam
5/5
TrustpilotMy names jijo abdi
My names jijo abdi. I live in 15, 362 commonside..The customer service was outstanding, toneo listened my concerns and make sure I was satisfied with the outcome and I always appreciate you guys for giving us 10/10 services. Much appreciated.
Thanks Jijo for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
GoogleI wish I could give 0 stars, absolutely appalling company, weve been in a house for 3 months, no help at all with repair request, dangerous beyond belief with floors and cielings sagging, mould and inadiquate sized radiators falling off walls and leaking. Water pressure all buggered and dodgy lights and electrics. No help whatsoever. Just ignored. Shameful Southern Housing.
Hi Dene, I'm sorry to hear you're unhappy with the level of service received. We're keen to assist and if you'd like to discuss this further there are a number of ways you can contact us. The quickest and easiest way to get in touch with us is using our online services. For more information, please visit our website: https://www.southernhousing.org.uk/contact-us Regards, Adam
5/5
TrustpilotExcellent service and really…
Excellent service and really understanding I had a really nice woman help me call Natasha. She was absolutely amazing and and is the first person which is help me with a paedophiles who live next door. Thank you
Thanks Kevin for your 5 star review. Regards, Adam
1/5
GoogleAbsolutely dreadful service. They literally don't care about people's health. As long as they get their rent money nothing else concerns them. Literally a crooked organisation. I would highly advice to anyone reading this stay away from them. Protect you and your families health. Avoid being mistreated. Their rules and procedures isn't up to par and they can't justify their actions. Heartless people do literally nothing to better people's living space. Avoid at all costs.
5/5
TrustpilotExceptional Service From Housing Officer
I had a serious problems with drains last week. The Housing Officer, Sarah, was exceptional. She happened to be in the area and called round within 30 minutes and she made sure she got the ball rolling. The problem was sorted the same day.
Thanks Amanda for your kind review. I'm pleased to hear this was all sorted for you. Regards, Ross
2/5
TrustpilotSouthern Housing are living in the 60s
Southern Housing seems to go out of their way to make simple administrative requests as difficult and cumbersome as possible. Having made a career in customer service I can assure you that they are unaware of good procedures and systems and my 2 star rating is extremely generous.
Hi Graham, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Adam
1/5
TrustpilotVery bad company and customer service.
Very bad company and customer service.I have been dealing with Anti-Social Behaviour with our neighbour. Southern Housing have promised to protect us and that the neighbour would have been evicted. We are still here. The neighbour are protected more than the victims. Southern Housing really don't care about good residents.
Hi there, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Many thanks, Hannah
1/5
TrustpilotIntercom and fire exit issues
Intercom in my building has not been working for a couple of years I have contacted southern housing in various occasions and they only apologised for not replying…I pay my service charges on time and I expect a better service from SH.The comunal areas aren’t up to standard with some neighbours blocking fire exits a desastre waiting to happen.
Hi William, we're keen to look into this further for you and have just sent an email out to you through Trustpilot asking for more information.If you're able to follow the instructions in the email to provide us with your address, email address & phone number as well as any extra relevant information relating to your enquiry we can then pass this information to relevant team so we can see what we can do to assist further. Kind regards, Ross
1/5
GoogleTerrible - takes ages for simple communal things to be fixed, if at all. Issues with lifts, communal cleaning, security, parking etc. The service charge that you pay is obviously going into a bottomless pit because it is not being used to maintain a new build development. If you’re thinking of renting or shared ownership - DO NOT DO IT! It’s not worth the headache 🤕
Hi Daniel - I'm sorry to read this. We'd be keen to discuss these matters with you to see how we can help and improve things. There are a number of ways to reach us: www.optivo.org.uk/ContactUs Thanks, Adam
5/5
TrustpilotI spoke to three employees and they…
I spoke to three employees and they were all very pleasant and willing to help me.I would like to specially mention Lindsey Noka and thank her again for her willingness and great patience.
Thanks Alzbeta for your kind feedback. This is great to hear. Regards, Adam
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Toneo while addressing my repair query. He made sure to accommodate my appointment in a way that was convenient for me. Thank you for providing such an outstanding service!
Thanks for the positive feedback - we'll be sure to share your kind words with Toneo and the team. Best wishes, Tom
5/5
GoogleAmazing service from Dave!
Hi there, thanks for taking the time to leave us a 5 star review on the service provided by Dave. This is great to hear and we'll be sure to pass this to the team. Thanks, Adam
1/5
GoogleAwful, I moved in just over two months ago and have suffered a leak that is letting in more than 20pints of water a day since, SHG do not respond to emails, do not offer fair or equitable service, will not support in identifying and fixing the issue. Atrocious behaviour, maladministration with no care for how these things not only address your living situation but personal and mental health.
Hi Andew. We're sorry to hear about this issue. Please call us on 0300 303 1061 to report the issue directly. Best, Southern Housing Group.
1/5
GoogleAvoid at all costs. Worst housing association I have EVER come across. It is absolutely impossible to get hold of them. They do not reply to emails and you're often on hold for 1-2hrs and then the line cuts off. Attempting to staircase with shared ownership with SHG is impossible. It's like they are trying everything they can to not allow the process to go ahead. Please please avoid.
Hi Hannah. We're sorry to hear that you have struggled to recieve a response from us. Please can you email our Customer Service Team at service.centre@shgroup.org.uk or call us on 0300 303 1061and someone will be able to investigate this for you. Best, Southern Housing Group.
1/5
TrustpilotI have been waiting months for a weed…
I have been waiting months for a weed related problem to be sorted out, nothing ever gets done. They keep saying 10 days every 10 days. All talk no action taken whatsoever, I'm guessing none will. Southern Housing are shocking.I give a minus 5 stars if I could.
Hi Robert, we take all reports of ASB very seriously and would be keen to assist further. We have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Thanks, Adam
5/5
TrustpilotAlways helpful
Always helpful, polite and respectful, allied to patient and knowledgeable. Always a positive response and outcome when having to deal with issues with mon's housing and anything else too. A great support to a man whose mom has dementia and we both don't really know the ins and outs of what happens next.
Thanks for your 5 star rating and kind feedback. This is great to hear. Regards, Adam
1/5
TrustpilotNeed to answer there tenants emails
Still Sms repairs are not answering the emails it's a disgusting service, just to be acknowledged is common decency it frustrating and very annoying.it's 19th February and still not answering emails they are annoying. And useless company and still intercoms not working too. Unbelievable. Southern just ignore you and don't help you.i have never ever dealt with such an unbelievable unprofessional company that just totally ignore your emails and just don't help you. They are absolutely impossible won't answer email very rude and unprofessional and won't help there tenant it's a disgrace.
1/5
GoogleVery hard to reach generally close early regular staff training meetings means no phone contact. For older folk not at ease with internet it's challenging! Exorbitant charges for services some of which are not provided: tried to discuss twice by phone & email over 3 months still no response.. My flat has unstable floors & window sealing gone so very drafty & cold (heating on all day in cold weather)..yet rent goes up every year!! Staff pleasant enough mostly but bad management..
1/5
GoogleThey deserve a zero star and a punch in the face. Awful customer service, no help at all, all they know is to hang up if you ask them for help and support. Very racist people working for them, so shocked. No communal cleaning, lift has been out of order for the past 2 months. They keep extending the date and keep delaying to fix the lift. Other blocks have the same issue but going on for an entire year, so NO HOPE they would fix the lift anytime soon. Avoid at all costs, absolutely appalling service.
1/5
GoogleOptivo are simply only interested in money and becoming a bigger housing enterprise - that's it. If you move into one of their properties you'll quickly regret it, they are incredibly slow at getting anything fixed, often leaving you the resident suffering and in many instances out of pocket or inconvenienced. Simply terrible The day you move out of one of their properties is the day you'll never want to return to any property under their stewardship.
Hi, we're keen to assist further. If you'd like to discuss this further there are a number of ways you can contact us. Find out more on our website: www.optivo.org.uk/contactus Regards, Adam
1/5
TrustpilotYou SERIOUSLY need to get rid of K&T…
You SERIOUSLY need to get rid of K&T Heating!!They're absolutely disgusting, incompetent fools & NEVER get the job done first time - if ever! Look at the reviews for them on here, LISTEN to what me & SO many others are saying. They're absolutely foul. GET RID OF THEM!!!
Hi there, we're keen to assist further and have just sent an email out to you through Trustpilot asking for more information.If you'd like to discuss this further can you please follow the instructions in the email to provide us with your contact details as well as more information relating to your enquiry? We can then pass this information to relevant team so we can see what we can do to assist further. Regards, Adam
1/5
TrustpilotAbysmal
Abysmal. Taken over ONE WEEK to raise the authorisation for urgent clearance of a drains blockage, preventing toilet flushing. Still waiting on contractor.NOTHING had changed since rebranding from Optivo to get rid of their dreadful reputation.
Hi Peter, I'm sorry to read about the frustrations you've faced here.I'd be keen to find out more so we can look into this matter further. I've just sent an email out to you through Trustpilot asking for more information.If there is anything in particular you'd like to discuss or share can you please follow the instructions in the email to provide us with your address, contact details as well as more information relating to your enquiry? We can then pass this information to a member of the relevant team.Kind regards, Tom
5/5
GoogleSpoke to Hayley today, what a star, so friendly, listened to my questions and answered them and helped me resolved my quires
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Southern Housing Group RES hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
