Southern Housing Group RES London reviews

★★★★★ 1/5

Google

Our communal door is broken strangers coming every night we had so many bad vandalism in the building all we heard was useless promises to have a new door that never happened. Really bad services not got back to your request or complain. Yesterday we had a stranger at 1am trying to open our flat door banging and shouting. Off course you can not feel our struggle living in such unsafe place We called emailed you raised so many complaints. But nothing happened.

Yamina · 25 June 2024

★★★★★ 5/5

Trustpilot

Calling to complain about an accident…

Calling to complain about an accident within the property.My 5 star review was purely for the customer service I received from Latesha.Her empathy really helped in this stressful situation and I felt I was being heard which doesn’t normally happen.Thanks again latesha

Tina · 1 October 2024

★★★★★ 5/5

Trustpilot

Very good customer service

I called this morning to report multiple repairs that I’ve been chasing up for the past 3 weeks. A man called Alex took my call, and advised me of the time scale for each repair, and explained the process between each department. Very good customer service and very good at explaining the process. Fingers crossed these repairs are undertaken.

Karen · 27 October 2023

★★★★★ 1/5

Trustpilot

Association that doesn’t like to associate …

Iv been told that the abandoned car in the designated space I was given, is not in there car park. But they designated the parking space to me when I moved here. And in black and white. Not a very nice thing to do let you rent a flat, oh by the way you have a space but someone is permanently in it!!!This company only wants YOUR MONEY

Chas · 11 February 2023

★★★★★ 5/5

Trustpilot

Today I had a Nice experience with a…

Today I had a Nice experience with a Gentleman called Toneo. He was kind caring and sympathetic about my concerns. It’s Lovely having someone like this on the other end of the phone when you are Angry and fed up with some housing experiences.

MR · 21 August 2024

★★★★★ 1/5

Google

Should have negative ratings but you have to give one star. Trying to sort repair with your property is impossible. Faults not sorted for long months. They phoneline full of angry people like Norman who intentionally hangs on you because he is not able to amswer simple question. Each reapair is delt like we will call you for update and weeks go by and nothing happens. They pretty responsive in raising a service charge

Ding · 12 June 2022

★★★★★ 5/5

Trustpilot

Hi just spoke with Latesha who was…

Hi just spoke with Latesha who was amazing, she made me laugh over a very stressful situation, which was much needed. Very lovely and empathic also went above and beyond to put me in contact with our housing manager. Thank you 😀

James · 17 September 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous to deal with

Absolutely horrendous to deal with and not a braincell between them. If I had to bill them for my time in constantly chasing them up, I could retire.They have Absolutely no interest in resolving any problems, repairs or complaints but will offer compensation which they then don't pay out despite promising to.They actively get off on causing as much harm, distress and aggravation as possible and particularly enjoy hearing residents cry and beg on the phone. They don't reply to emails or give you a call back without being prompted at least 5 times.They're rude and unhelpful always then have the audacity to proclaim they're committed to treating residents with respect whilst continually gaslighting and bullying them. They really won't be happy until you have a complete mental breakdown and if you dare to tell them how much your physical and mental health is declining, they'll threaten you with eviction.They really are vile and should be investigated for their practice and conduct.I missed 1 rent payment (for the first time in 11 years of living here) as SHG owe me £625 plus the gardener smashed my car window costing me an additional £125 excess on my insurance and no doubt increased premiums going forward but apparently this isn't a good enough excuse and they are taking legal action despite me phoning to arrange repayment.They're unreasonable nasty bullies with no respect for anybody.Serious customer service training is needed but they're too obnoxious to even consider bettering themselves and would rather just continue tormenting residents for fun.No wonder they're being investigated by the Ombudsman. SHG behaviour is disgusting in every capacity.

Amber · 3 June 2024

★★★★★ 1/5

Google

These people are ridiculous when it comes to repairs, they do not respond, they do not do the job properly and have no professionalism, me and my autistic son have had no ceiling for months and they do not care ! … if you are offered a place by them RUN !

Mummy · 13 March 2024

★★★★★ 1/5

Google

The worst service I have ever had, We have been trying them for months because our house has structural issues that need immediate fixing and they keep ignoring us. The house could collapse due to the structural problems, which we have made them aware of and nothing. I dont know how this company excist with such a terrible service. Avoid like the plague.

Josean · 12 June 2023

★★★★★ 5/5

Trustpilot

Great service from Hayley!

I rang customer services to order two new barrier fob for parking. Lucky I was put through to Hayley Hudson, who friendly, helpful and thorough - very pleased. I often find SH difficult, but it was a pleasure to deal with Hayley and huge relief - thank you!

Chris · 17 May 2024

★★★★★ 1/5

Google

Awful treat to potential buyers. Staff is very rude and unprofessional. What a waste of time after passing all the checks, etc. as they required. Many red flags as they are not even able to confirm which plots are available and why the council hasn't grant them the required permissions to move in yet.

Elis · 13 January 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of speaking with…

I had the pleasure of speaking with Toneo today who was extremely polite and took the time to listen to my enquiry. I wish everyone who deals with member of the public was as welcoming as him.

Regina · 14 November 2024

★★★★★ 1/5

Google

I have been having problems for 2 whole ywars with this housing with repairs with the repairs not being done and the thinvs in ny home being ruind im now going to solicitors as adviced because i cant take any more igs making me sick and its realy unfair incompitance and unhumain and slow and a absoluge out and out outrage 6 years the same things but even more so this year especialy as i have decorators in and its pointles because i have the worst bathroom and kitchen ever and its realy unfair...and trying to get them to update my status for bidding is absolugely a joke no wounder why lewisham holmes dont touch optivo so many other things but i honestly cant be botherd at all anymore ..also to the reply i had ive sent so many emails in the past so much evidance its ridiculous

Jade · 10 January 2021

★★★★★ 1/5

Google

Honestly, Southern is the WORST HOUSING that could possibly exist. They expect you to pay rent but whenever you've a problem it takes months for them to take action. WHY SHOULD WE PAY RENT IF WE AS TENANTS DON'T RECEIVE THE SERVICE WE DESERVE ? I DON'T UNDERSTAND AND IT'S NOT FAIR AT ALL. I SHOULDN'T HAVE TO KEEP CALLING OR CHASING ANYONE. BUT IF WE STOP PAYING RENT WE GET EVICTED ? THE MANAGEMENT NEEDS TO BE CHANGED BECAUSE ITS PATHETIC !!! MAYBE ALL TENATS SHOULD SUE THIS HOUSING

C · 26 April 2024

★★★★★ 1/5

Trustpilot

Iv been waiting for my kitchen to be looked at …

Iv been waiting for my kitchen to be look at The kitchen doors are off and what concerns me more is one of the kitchen cabinets is coming away from the wall and I have to keep my grandkids away from going to the cupboard just in case it come down and iv rang rang up 5 times been waiting months.

Annette · 27 June 2023

★★★★★ 1/5

Google

I wonder if Optivo ever look at this site to see all the bad reviews. Nothing changes, they just get worse. Staff ignore your requests for call backs, complaints are often ignored and service charges go sky high even though services are of a very poor standard. The ASBO team isn't fit for purpose and any serious issues are swept under the carpet. I'm presently paying rent and service charges for somewhere I cant safely live in. As long as I continue paying Optivo will happily take my money but still not provide a solution to provide a safe alternative home. A Housing Association for Antisocial, trashy tenants. The decent people are having to leave. How sad

Sharon · 24 December 2020

★★★★★ 1/5

Google

Utter disgrace. Had to use back door to get inside the building for nearly half a year now. 6 months to sort a front door lock, reported multiple times and still the problem persists. How much time and resources to you need to sort it out? Do I need to get legal advice to put motivate you? should I ask Priti or Boris for help? Should I talk to the queen?

BOB · 12 June 2022

★★★★★ 1/5

Google

Very poor service from the Croydon property management team, I've sent numerous emails in regards to residents private car park being used as a public car park and dumping ground. Which has become overcrowded and very hard to manoeuvre around to access allocated parking spaces. I've emailed photos , suggested ideas on how to overcome this issue, Optivo has failed to email me an action plan or acknowledge my emails. I hope Optivo see this review and feel there is an urgency to acknowledge my emails. If i could give them a 0 for customer service I would. Two weeks later still no response from Optivo...

Ty · 24 October 2020

★★★★★ 1/5

Google

Despite taking huge fees in service charge for property management, Optivo couldn't manage to run a bath. Their staff turnover is clearly high. It can take multiple weeks to get issues resolved, even if their staff can be bothered to follow up or reply to emails or chase requests. They ask for details to set up a direct debit then make residents try four times to get an AllPay card to do the exact same thing as a direct debit. They clearly don't understand what email is so write incomprehensible letters to residents. And beware, if someone leaves a wet child's buggy in the corridor on a torrential day, Optivo will come and take it then make you travel to Croydon to get your own property back, claiming fire safety for a plastic buggy a resident didn't want to bring into their own home immediately.

Alex · 24 October 2020

★★★★★ 1/5

Google

My advice in straight is don't go anywhere near Optivo for any reason! As a resident I've endured 7 days now with no hot water. For over a year now theyv'e not changed the boiler because they couldn't make a decision on where to put a flue. I wrote in and complained. They appointed Swale heating to deal with it. An appointment was made and went with no attendance no phone call or nothing. Eventually after numerous emails I found out Swale hadn't received any asbestos report which Optivo claimed to send. Then when it was rebooked "without any mention of an asbestos report" the plumber turned up and throughout the day I saw a delivery of what was supposed to be the new boiler. All the parts were there except one thing. The new boiler. The driver had to then drive back and get the actual boiler. I was told it would take a day after I informed Optivo I was starting a new job 1 month earlier. I had to ask someone to come and sit in for the extra day whilst I was at work thinking I could come home and it would be done. I came home to be told no electrician had turned up to set the thermostat. I wasn't even told one would be needed. I hadn't been phoned and till now no appointment for an electrician has been made. Iv'e had to be behind Optivo every step of the way. They have been utterly useless. They put an " Installation Adminstrator to oversee the installation who never ansers her phone. She emails "me"asking if it's been done as she clearly has no clue what is actually happening. Instead of her reporting to me the resident on what is happening or the plan she has no idea and I'm reporting to her. Ive written 8 clear and precise emails and make no doubt one of them had some ..... for them to fill in in the blanks but bringing this to a close Id give Optivo zero stars of I could. They have no quality assurance on work, there's been no planning after I'd clearly stated the time frame required which was plenty in advance they still couldnt achieve it, they haven't responded to many of the emails setting out in advance what was required, day 7 and still no hot water much less a clue of what to do. Adding insult to injury today after the complaint and request for compensation they had the nerve to offer £37.75 and the boiler still doesn't yet work. From whatever field of work or investment you are in, if you are sincere about providing quality homes and service do not go near Optivo. If you are thinking of becoming a tenent with a housing association, do not go near Optivo. They are an absolute waste of time. You will spend more time than it's worth chasing them to do the simplest of things. I've been a tenent in the same flat for 26 years through South London Family Housing, Horizon, Amicus who've all offered in the very least a fair service. This property has now been taken over by Optivo and they are already clearly the worst. Absolutely disgusted and yet "I" still have to organise them to get the hot water back on because they can't even manage to oversee the simplest of tasks by themselves. An utter disgrace!!!

Kam · 24 October 2020

★★★★★ 5/5

Trustpilot

Incredible member of staff

I spoke with letisha at 9am today regarding my lock she was very understanding polite manner and took time out to listen to my problems she has mad my day more tolerable thank you letisha

Stacie · 11 November 2024

★★★★★ 5/5

Trustpilot

Today I had good response from Michael

Today I had good response from MichaelHe was kind,patient and apologised for me having to wait a long time.His advise was good...he gave me Email address to complain to stage 2.He is an asset to Southern Housing.A lovely young man.

Saska · 22 August 2024

★★★★★ 1/5

Google

Customer service is very poor. Always on the line for 45+ minutes. Been waiting for over 3 years just for my boiler to be fixed and multiple people have come and not done the job. Appalling service from a company who claim to be the best. Do not have working hot water for years now and boiler. If anything happens to anyone’s house, it’s there responsibility .

A1_ehs · 24 October 2022