Southern Housing Group RES London reviews

★★★★★ 1/5

Google

Hopeles customer service - left my 85 year old mother with no hot water or heating for 28 days and nights in Feb 2022. She had just moved into a new part ownership home with a new heating system that had patently never been checked working properly before selling her the property. Noone took responsibility for getting things fixed so it just dragged on day after day, week after week. Following the 28 day nightmare they offered a paltry £105 compensation and barely any apology. 5 months later nothing has beem paid to her. All that guff on their website about great customer service is just another large company virtue signalling with no substance. Disgraceful.

G · 12 November 2022

★★★★★ 3/5

Trustpilot

Thank You Hayley

I'm only rating this 3* because no action has taken place yet to rectify the issues. But I'd give Hayley 5 stars for logging 4 issues, telling me who will be contacting me and reading back her internal messages to each person responsible. Lets see if they respond with the same efficiency.

Jeff · 12 September 2024

★★★★★ 1/5

Trustpilot

Zero Stars would sum up this Company more accurately

Zero stars would be more appropriate for this Company. Never had to deal with a Company before that hold their Residents in such contempt. They set out a complaints procedure that they themselves then fail to follow. They have no interest in dealing with any problems you might have. Something needs to be sorted out within this organisation so people living in their properties actually get a service for which they are paying.

J · 26 June 2023

★★★★★ 4/5

Trustpilot

It was difficult to find the right…

It was difficult to find the right number to phone for the service I required, such a waste of my time hanging on the phone only to be told it was the wrong number to call! when I did get through to the correct number the person who dealt with my issue was excellent, explained clearly and called me back to resolve/finalise the issue.

Beryl · 28 January 2024

★★★★★ 5/5

Trustpilot

Nia has great customer service!

I spoke to Nia and she was so helpful. She got both my issues dealt with very quickly. Amazing customer service!

Jae · 4 October 2023

★★★★★ 5/5

Trustpilot

Gardening Neighbours Grants

Residents at York Way Court have benefited from funding from Southern Housing thanks to the Gardening Neighbours Grants.The passed two years we have received a grant.We have been able to setup a gardening Club with plots for residents and our community all of this would not have been possible without the funding we received.Thank you. Hannah Martin (Southern Housing) for making the whole prosses very easy. I would recommend having a look at Southern Housing for funding.

Kevin · 15 February 2023

★★★★★ 5/5

Trustpilot

Thank you Frances O’Mahony (Home…

Thank you Frances O’Mahony (Home Services Manager) and Iqra (Customer Accounts) for providing an excellent and professional service. Graham W14

Graham · 27 October 2023

★★★★★ 1/5

Google

Our experience is almost beyond belief!

Sed · 16 February 2026

★★★★★ 1/5

Google

Hopeles customer service - left my 85 year old mother with no hot water or heating for 28 days and nights in Feb 2022. She had just moved into a new part ownership home with a new heating system that had patently never been checked working properly before selling her the property. Noone took responsibility for getting things fixed so it just dragged on day after day, week after week. Following the 28 day nightmare they offered a paltry £105 compensation and barely any apology. 5 months later nothing has beem paid to her. All that guff on their website about great customer service is just another large company virtue signalling with no substance. Disgraceful.

Graham · 24 October 2022

★★★★★ 5/5

Trustpilot

I Have been with SH for over a year

I Have been with SH for over a year, each time I make a call for assistance, they are always ready to help, polite and respectful, I have had the privilege to speak with few of the staffs of SH and they were always nice and ready to provide my needs which I really appreciate, they haven't disappointed me yet and I hope it remains that wayThanks

Benny · 8 November 2023

★★★★★ 5/5

Trustpilot

The lady I spoke to was so amazing

The lady I spoke to was so amazing. She was so helpful and gave me amazing advice. I'm so happy that the call was connected to her. I came off the phone feeling positive and got all the information that I asked for. Such an amazing call operator.

Catty · 20 October 2024

★★★★★ 1/5

Google

Southern Housing really knows how to test your patience! For nearly 5 months, I’ve been subjected to the constant beeping of a smoke alarm in the empty flat next to mine. Despite the flat being unoccupied, the alarm goes off every minute, day and night. I’ve called Southern Housing multiple times and submitted online requests, yet nothing has been done. It’s truly impressive how an empty flat can cause so much stress for the neighbors while Southern Housing remains silent. If you’re considering their services, just be aware that it might take months to resolve even the simplest of issues, and your well-being probably won’t be on their list of priorities. Thanks for the endless beeping, just the soundtrack I needed!

Unknown · 19 October 2024

★★★★★ 5/5

Trustpilot

I appreciate the Lady who pick my call…

I appreciate the Lady who pick my call Paris from customer service, hopefully I do not get it wrong, if yes I apologise. She helped me to speed my repair request. And for her 5 stars ⭐️. However the repair report phone line and the young man who picked my call terrible experience: laughing on the call, disconnected me 6 times. For him 0 stars of 5

Customer · 12 October 2023

★★★★★ 5/5

Trustpilot

Jo - southern housing

I spoke to jo on the helpdesk on southern housing .. she was very helpful, I had some problems with waites who a terrible by the way .. she rang waites and told them a visit was needed asap so instead of waiting 23 days which waites originally said for a broken flush..she said called me back and made some one come out to that afternoon

Ben · 6 October 2023

★★★★★ 1/5

Google

Woke up this am, went to use toilet noticed a leak from toilet. Called to report repair at 4.20pm. Was advised to call emergency line at 5pm. I recalled at 5.05pm. Called throughout the night. Plumber arrived 11.25pm. Yes that right 11.25pm near midnight . Was going to call another plumber who would come in 5 mins. But would have to charge me.

Deborah · 14 December 2023

★★★★★ 1/5

Google

Southern housing are a complete joke no repairs carried out drug addicts in and out of the building bike chained to landing back door lock broken people climbing over the back fence people sleeping under the stairs bins taken out of the bin cupboard people throwing rubbish on the floor reported since last year it's all about money I shall be talking with my local MP next week have photos and statements from others who are fed up with the state of the building I will be having my rent stopped

Brian · 23 September 2024

★★★★★ 1/5

Google

Attached are photos from mould treatment carried out yesterday. After 4 missed appointments Wates decorator finally attended . Was in the property for 15 minutes. The only thing I could say his attendance achieved is pointing out something I already know and have complained about over the years; lack of ventilation!!!!! The fan in the bathroom had never worked. The mould is so bad that I’ve been treating myself most of the time but cannot afford to do so any longer because it flares up asthma and migraine. Southern Housing please treat tenants with respect not like second class citizens simply because we live in social housing. Would also appreciate if members of staff who are sent to do jobs have a willingness to do do not to get paid for doing absolutely nothing. It’s a waste of tenants time and insulting

Charity · 12 June 2022

★★★★★ 1/5

Google

If I could give them a zero star that will be more than enough, went for viewing twice and waited outside the property for 1 hour each time and nobody showed up, contacted the southern housing group and they said that they are trying to contact the housing officer but he is not picking their call, and it happend twice. These guys don't care, just imagine if we took the property and had to get something fixed i.e (plumbing or any emergency work) and would have cantacted them, they wouldn't have cared. And going through all the other reviews its the same complain that they don't care. So I would recommend to avoid them at all cost as these are not serious professional people.

Taimoor · 12 June 2022

★★★★★ 1/5

Google

If I could give 0 stars I would. An absolute joke of a company who play with peoples lives. We have been strung along for 8 months after they happily took our reservation fee for a shared ownership house. We have ended up with no house after Southerns incompetence and have lost thousands of pounds in the process. Terrible communication taking weeks for a response and never once managed to get Bradley Scott on the phone in the whole 8 months we were dealing with him and was even given a fake mobile number for him. Avoid like the plague!

Emily · 12 June 2022

★★★★★ 1/5

Google

Southern Housing used to be really good, back in the day things were dealt with promptly and efficiently. The customer service was good and the contractors they used were also decent. In recent years things have gone downhill, if you need ever complain about an issue it takes weeks to get it sorted if not months! We have had an issue where our heaters have not been working properly for the last 3 month, we’ve told them about this at least 3 times and they said they will get an engineer round but they’ve lied every time. I have to say TSG the sub contractors they use are also culpable as their customer service is awful and they often lie. If Southern Housing want to improve the first thing they should do is employ better sub contractors!

Abdi · 12 June 2022

★★★★★ 1/5

Google

We've had elevator problems for 8 years, even though the building and elevator are new. The firm knows this, but it's turned a blind eye to the matter. I don't know how it agreed to receive the building from the construction company with all these problems. Almost weekly, the elevator stops working and then the situation has improved a little in recent years to come back again and sometimes we stay for a month without an elevator. They told us it may take 8 to 10 weeks to repair the engine. I don't know if they were talking about a spacecraft engine or another thing, it's a joke. With respect to some of its employees, it's a nasty firm, and I advise everyone to avoid it. Unfortunately, Google requires at least one star. They'll say, "Contact us." Your administration is failing and needs restructuring.

Adel · 12 June 2022

★★★★★ 5/5

Trustpilot

Thanks to the tesm at southern housing…

Thanks to the team at southern housing had a bad leak from flat upstairs in daughters room . They got leak stopped spoke to a lovely lady Kate who was very nice and put me at ease and called me back like she promised she would thankyou Kate .. now will wait for repair to be done on ceiling in bedroom

Miss · 12 January 2024

★★★★★ 4/5

Trustpilot

When I eventually got to speak with…

When I eventually got to speak with Toneo he was very helpful, polite, professional and had a great manner. He helped me with my situation and is a credit to southern. However, I’ve been complaining for years about the length of time it takes to speak with an advisor. 40min today. When I questioned this with Toneo he said it is extremely busy. Yet we’ve all been told that more staff are being employed in order for calls to be answered a lot quicker.

Deborah · 10 September 2024

★★★★★ 1/5

Trustpilot

The worst housing association ever!

The worst housing association ever! Intercom has been broken for nearly 6 months. I will report this incompetent organisation to the government.

Willy · 24 May 2023