Southern Housing Group RES London reviews

★★★★★ 5/5

Trustpilot

Thank you Kate taylor

I had an issue to resolve, so I call the office, Kate Taylor, who took my call was very helpful and professional. I was actually stressed when I called in. She managed to help me😀 Her customer service and inter personal skills are second to none!! Thankyou for taking the time to listen and help a credit to the company! Thank you🙏

Steve · 3 July 2024

★★★★★ 1/5

Trustpilot

lintercoms ay spanby…/fairfoot road flats Bow E3 not Repaired

9months and still intercoms ay spanby road /fairfoot road flats Bow E3 not been repaired absolutely disgusting even our emails aren't answered now what an unprofessional service shockingAnd still our emails are being ignored 10 months for repairs to be done and still haven't been repaired and no updates and not even answering emails it's a disgrace. Emailed SMS and service centre over and over.

Guestlaura · 8 May 2024

★★★★★ 1/5

Trustpilot

Southern housing are a disgrace they…

Southern housing are a disgrace they ignore complaints don’t care about you or anything only rent money, they operatives damaged my fridge freezer and done a bad job on my flooring waste of time I want compensation you damaged my goods I think they are bad and have always been bad don’t know why they changed the name still the worst housing ever

Khalani · 11 June 2024

★★★★★ 5/5

Trustpilot

Yetunde was a very pleasant lady to…

Yetunde was a very pleasant lady to speak to. She was very helpful and has been helping us sort out some problems with in our flats.

Shelia · 25 October 2023

★★★★★ 1/5

Google

Never use this company. Really dreadful experience with lies and awful customer service. Treated first time buyers with complete disrespect and then escalating to managers getting the same rude response. They promise things over the phone and then you ask for confirmation in writing they say you are lying. Avoid at all costs and save yourself time and money - we have now waited a year with probably less than 10 emails all year.

Laura · 24 October 2023

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from…

Exceptional Service and Support from LateshaLatesha was an absolute pleasure to speak with. She demonstrated a deep understanding of my situation and showed genuine empathy throughout our conversation. Her professionalism and willingness to assist with my request for a letter from Southern Housing made the entire process smooth and stress-free. I truly appreciated her support and care.

Kash · 12 September 2024

★★★★★ 5/5

Trustpilot

Earnie you’re an absolute star!

Earnie thank you so much for your professionalism, punctuality, and excellent attitude. You fixed my kitchen sink/worktop with passion and focus, demonstrating a bubbly, polite, and intent demeanor. Thanks for your dedication, the finished product was brilliant, making my kitchen sink/worktop look great. I appreciate Earnie's excellent work ethic and feel that Southern Housing is fortunate to have him on their team. Earnie you’re an absolute star! Thank you.

Doreen · 1 February 2024

★★★★★ 1/5

Trustpilot

It's weird the only positive reviews are all about a specific employee they are trying to give props to rather than their experience as a tenant

Never deal with antisocial behaviour, they seem to warn people that an investigation is going on, so if the person just plays nice for 2 weeks they can start it up all over again. I think you'd need to get courts involved.Quadruple booking repair work and then making you pay for it by raising the service charge. They left the property under me empty for 5 years til mold became such a problem the property isn't usable then kept sending people to fix a leak from my flat that they thought must be there and must be causing the mold despite there being no leak.Not giving me access to my gas meter (i use cold water for everything now).

Imma · 13 April 2023

★★★★★ 1/5

Trustpilot

Southern Housing - incompetent in assisting residents

Southern Housing continue to be incompetent in assisting residents in a pursuit of substantiation of service charges from Maintenance Companies imposed upon them by the developers. They are happy to apply service charge increases without substantiation and not then engage in serious discussions, provide proof, from the the maintenance company. Now they have increased the service charges for this year by 50%, again without any evidence. They provide response dates, yet never achieve, emails to their CEO are intercepted so their leader does not know how incompetent numerous staff are. PS - their staff monitoring reviews appear most competent in pasting a pathetic response.

Mr · 5 April 2023

★★★★★ 4/5

Trustpilot

Kate Taylor was extremely helpful

Kate Taylor was extremely helpful in resolving a few issues after i had been pushed back by the repairs team.

Graham · 6 February 2024

★★★★★ 5/5

Trustpilot

LATESHA NEEDS A BONUS

I called and spoke with LATESHA this afternoon and she helped me, I called this morning and spoke to someone else who didn't really help at all, but LATESHA actually looked through my mutual tenancy exchange forms and explained everything I needed to know! So thank you LATESHA you have made me very happy! Thanks again!

Nicola · 11 September 2024

★★★★★ 5/5

Trustpilot

Hugely impressed

I've had my fair share of negative experiences with Southern Housing but my most recent was fantastic! Thanks entirely to the wondeful Yetunde. She is unbelievably efficient & thorough (as well as helpful, patient & really pleasant). I'm hugely grateful- she really went above & beyond, not just resolving my issues but so fast! Southern did say improvements would be coming in 2024 but this far exceeds my expectations.

Wiley · 8 January 2024

★★★★★ 1/5

Trustpilot

They are the worst housing association…

They are the worst housing association landlord you can rent from they are bunch of cowboys and low life's they don't even deserve one star . They don't follow there own guidelines on repairs . You have to take legal action to get anything sorted Stay away from this landlord they should not be allowed to be in charge of renting any housing .They rent properties not fit to live in and don't follow up repairs to fix their mess. They allow you to live in disrepair and squalor and still expect you to pay rent .The most disgusting housing association. STAY AWAY FROM SOUTHERN HOUSING DISGUSTING COMPANY

Samatha74 · 23 March 2023

★★★★★ 5/5

Trustpilot

After over a month of being bounced…

After over a month of being bounced around like a basketball I finally managed to get my simple issue of adding names to the household done, thanks and credit needs to go to Mrs Haley Hudson, southern housing please promote this lady or at least let her train the other members of the team.

Wobba · 10 October 2024

★★★★★ 1/5

Trustpilot

Shameful experience.

Shameful experience having exchanged contracts on a shared ownership property developed by Southern Housing ( formerly Optivo) at Argo House SE15- due for completion in Spring 2022. Promises every month that completion was imminent but now all building work stopped indefinitely without any proper explanation as to why and who is responsible. Dozens of low income buyers left without their homes and mortgage offers expiring. Now Southern not responding to emails or offering any support. Saying you can get out of the contract is not good enough given that any alternatives are now going to be unaffordable to most buyers with huge hikes in prices and mortgage rates over the last year. Southern’s teams should be working like crazy to help those significantly affected by the mess they’ve created, not hiding away and refusing to help. Aren’t housing associations supposed to help people??

Karen · 21 March 2023

★★★★★ 1/5

Trustpilot

One the most housing association

One of the worst ever housing association . Just simple . 0 star

M · 20 January 2026

★★★★★ 1/5

Google

I had to take four days off work as they would make appointments with me and cancel. they would say it’s not in the warehouse or the person has called in sick. I would call the day before and they would be like Yes that they have everything then the day of the appointment cancel on me. Four day pay lost! They must think the price of living has not gone up.

Saffiyha · 24 October 2023

★★★★★ 1/5

Trustpilot

My experience so far: dream house became our nightmare

-No hot water/heating in a new build for 53 days now (and counting), and they continue to charge rent. -I pay £2.756 service charge, £840 per year more than my neighbours despite having same service charge in the sales brochure. I challenged how service charge is apportioned evenly and fairly between residents and they raised mine to £230 and my neighbour to £160. -I will need to move for 4 days to get my floor replaced. -I have walls and ceiling damaged because leaking from apartment above that was not occupied yet. -Customer Service/ complaints is shocking. No accountability for anything.-I never had so much stress in my life as I had in this last 5 months, and I don't see it will get any better. Avoid on behalf of your mental and physical health.

Ines · 14 March 2023

★★★★★ 1/5

Trustpilot

If I could give no starts I would

Update…. In spite of southern requesting my information following my review on the 23/2/23… and multiple phone calls from myself…..to date they have not returned one phone call, sent emails, or a letter. Their lack of communication with residents is disturbing as service provider. If I could give no starts I would. After 5 years of waiting for repair to be carried out I have been left with 4 holes in ceiling, 10 foot of trucking which should not have been put in property. I responded to email on the 24th December nothing to date, I called nothing to date.I was offered compensation in December nothing to this date. My complaint has been going since August. I’m still in the same position. I have had over a 1 hour wait to get through to someone. Discussing

Camille · 10 March 2023

★★★★★ 5/5

Trustpilot

Well done Tiffany

The call handler Tiffany went the extra mile to assist me with my query, if only they were all like that! Well done Tiffany

C · 19 October 2023

★★★★★ 5/5

Trustpilot

Southern housing greta experience

They are great, always understanding

Billie · 25 March 2026

★★★★★ 1/5

Google

I was previously with a different housing association before doing a mutual exchange to come over to Optivo. I did read review's before I come over and thought it can't be as bad as this. ! They lost the paper work to complete the deed of assignment several times. They hounded me and I mean hounded me for my rent without my name being on the tantacy agreement due to they mastick. How was they expecting me to pay money into a rent account that was not live. They have been a nightmare to deal with you can't speak to anyone that can make decisions. I live in a block with 4 other tentents and they dismantle are bin sheds in January without warning leaving as without anywear to store are rubbish. We now have no bins and Optivo have been asked by environmental health to rectify this. They have dealt with environmental health exactly the same with their tenants (No response ) the complaints procedure is actually laughable you get a one sentence response, How can a housing association so large get basic duty of care to their tenants so wrong

Michael · 24 October 2020

★★★★★ 1/5

Trustpilot

Optivo/Southern housing.

Optivo/Southern housing.Allows man to watch women through his cctv after years of complaints/police ect.Cant drive in, leave the door, walk in, vist friends, do washing, have to be walked to the door by partner due to being to scared. Was followed when he had a car local and miles away.Always watching from the window. Has come outside when i turn up in my car and stand there watching me, has once came up to me when i was alone my partner came straight out since then partner stays with me. He hasn't come up to me since. His car was taken from him.Has his cctv facing car park, entrance and into residence garden. Optivo once said we can't ask him to take cctv down because the guy says hes using it for his car otherwise they will be taken down. Southern housing said there nothing wrong with him having cctv up. We have had alook and happy with it. They dont see what the problem is. I contacted them because the guy has been sending pictures of me. Police have told me many times they housings has to be the ones to get him to remove the cctv.Optivo/Southern housing.Dont care that he's doing to women's that they feel unsafe.Im also going to send this to the paper s.

Emma · 26 February 2023

★★★★★ 1/5

Trustpilot

Shocking !!!!

Where to start. Have been living in my house since the start of November and as of yet i have had no checks done. It was only after me complaining that i have a eclectic safety check booked in for next week 4 months after moving in. Now i find i have a leak coming through the ceiling after 2 hours on hold I'm still not through to anyone. When i did get through they hung up on me. Now i have got to wait for a call back. I mean am i meant to do just watch the wall become unsafe with children in the house.I wish i never moved into this house as it is a nightmare. I would advise anyone who is thinking of moving into a southern housing house or flat to think again dont move. They are absolute cowboys who care about nothing apart from profitsUPDATE.We have now waited in for a third day for the electrical safety test. You guessed it nobody has turned up. 3rd day off of work for nothing. I'm not surenwhat else we can do. Maybe the housing ombudsman will have to be the last option.

Ryan · 24 February 2023