Southern Housing Group RES London reviews

★★★★★ 1/5

Trustpilot

They lose sensitive information

Have been trying to get a parking permit we have been at for 20 years. Only to be told by the same rep called Sarah that all the info is lost and she can't 'action through third parties' despite the fact that I've been my disabled fathers appointee for over a decade. It was meant to be a routine renewal that is paid for as part of the rent.

Toslima · 15 May 2024

★★★★★ 5/5

Trustpilot

Southern housing services.

Southern housing services.The lovely Brenda!Such a polite, compassionate lady.She gave me so much information and support regarding my needs for housing through them.She didn't rush me either, I'm 73 and her patience was very much appreciated!I had contacted someone else earlier from Southern housing and she was lovely too but unfortunately I didn't get her name.Thank you so much!Moya White

Moya · 14 October 2024

★★★★★ 5/5

Trustpilot

Efficient Service

I purchased 2 key fobs in Dec and was advised there was a delay due to no stock. I called the service centre and spoke to a gentleman called Alix. Who contacted my home service manager and had them arrange to send the fobs on the same day. I’ve been advised I should have them by the end of the week so big thank you to both Alix and my home service manager.

Stella · 22 February 2024

★★★★★ 5/5

Trustpilot

I'm not writing a review on the company…

I'm not writing a review on the company because it was only one person from the company that I spoke with & she Listened to what I had to say & Reassured me that she would email the relevant people on my matter & that someone will be contacting me & she came across genuine. so I'm Rating her

MR · 25 October 2024

★★★★★ 5/5

Trustpilot

Customer service

Spoke to customer service advisor called Hayley who was great and sorted my problem out quickly and was very helpful. Hayley was friendly ,polite and easy to talk to.Thank you

Ms · 30 October 2023

★★★★★ 5/5

Trustpilot

Had a sensitive issue to ask advice…

Had a sensitive issue to ask advice about, both Dawn Brett & Moesha Parchment were very helpful.Thank you!

Tanya · 2 July 2024

★★★★★ 1/5

Trustpilot

What can I say

What can I say. Now optivo have merged with this housing southern did we really need to do this Know looks like the property’s will suffer. Know manger’s checking the sites. As long as they get the RENT…. There fine. Tenants are being charged a service charge for window cleaning and you’re lucky if they turn up. Well I’m going to ask for a refund… rubbish being chucked on the floor.So our cleaning company have put a chain on our bins so what do southern do nothing they don’t even visit the sites…. We need help not letters being sent out go out and visit your sites you are getting paid to do the job. So do it they don’t even visit to see what’s going on I haven’t seen any managers for one year. Please give the job to someone who cares about there job as for anti social forget it deal with it your self…

Euna · 8 September 2023

★★★★★ 1/5

Google

Wow just heard SHG have 80 million to spend on repairs, would live to see some spend on my moulding rotten windows that need repairing, I have tried over 5 yrs to get them sorted out still nothing, lots if people coming scratching there heads and leaving, the damp monitor was off tge scakes when he did the reading, why are they putting up rents and service charges beats me, it's so expensive the rent, and feel that the moukd can kill

Marion · 24 March 2025

★★★★★ 5/5

Trustpilot

Leon was great

Leon was great Really helped me Thanks for a great service!!

Don · 22 October 2024

★★★★★ 5/5

Trustpilot

Gillett

The engineer was great. Thank you Leon for your prompt service

Nicky · 21 October 2024

★★★★★ 1/5

Trustpilot

If your suffering from asb don’t bother…

If your suffering from asb don’t bother just suffer because nothing gets done my neighbour constantly screams and shouts early hours of the morning between 5am and goes on until 10 am wakes my whole house hold up and disturbs sleep and health nothing gets done at all worst housing all they care about is money horrible people

Asia · 4 November 2024

★★★★★ 1/5

Trustpilot

Hello I wrote a review 5 days ago here…

Hello I wrote a review 5 days ago here of my recent experience with southern housing , it’s the same but worse

Daniel · 22 December 2025

★★★★★ 1/5

Trustpilot

SHG does not care about well-being of tenants.

I have been a tenant with SHG for over 6 years, they are worse than the man on the street.They do not know how to respond to customer needs, telephone advisors are rude and they will lie about their identities when you ask them to identify yourselves.I had to get legal advice and I believe I will involve legal again.I spoke to a "manager" about 3 weeks ago after I was treated bad by their telephone advisors.She promised to follow up my repairs and I would receive a call the following week, I never heard from them since.I thought the merger with another company will bring a good change, no such luck.I had an electrical engineer about 5 months ago to check my electricity, he told me the panel is not safe needs changing, he returned 2 weeks later and told me there was no need to change the whole panel, chenging x2 fuses was necessary.Today, I got a call from another company they need to come and change my panel because it did not pass then but SHG did not want to change it,so that company could not change it they have finally agreed to change it.I saw a group of men yesterday going around in our block of flats, I guess they were checking for the safety of these flats.i will not contact SHG for repairs, my solicitor is ready to come for assessment,I cant be abused by these people anymore.

K · 31 August 2023

★★★★★ 1/5

Trustpilot

Southern Housing and complete lack of customer service

When we become a Southern Housing tenant, following a take over from L&Q , I went to a Q&A with the managers and was assured that they would handle issues in a timely and professional manner. The reality has been the polar opposite ! We had been promised a new front door to our property by L&Q but as we were being taken over it would be taken up by Southern Housing,this followed years of complaints to L&Q about poor fitment etc. Southern Housing sent a guy who took photos and said if I hadn't heard anything in a few weeks to follow it up, 6 months on and approx 50 phone calls and still nothing. I had a request from a trainee surveyor on 10th August asking me to take photos of the door, not even bothering to come and view the issues first hand ! I have since followed up on 15th August and 21st, with texts to her number and several phone calls and voicemail messages, all unresponded to. Is it really that difficult to answer a call and update ? As to what the company could do to make things better ? Respond when challenged and call back when you say you will, unfortunately I do not trust anything that the company say and if it was allowed in law, I would withdraw rent until they responded, fairly confident that they would be in touch very quickly if the cash stopped coming in.

Mr · 28 August 2023

★★★★★ 1/5

Trustpilot

tried to contact sales ref share to buy…

tried to contact sales ref share to buy scheme with real interest in one of the new build properties. Waited on hold for 30 mins and decided if this is the way they treat potential buyers then not for me.tried to contact head office who put me in call back queue.... still waitingneedless to say wont be dealing with Southern Housing

David · 10 September 2024

★★★★★ 1/5

Google

Terrible company. Mismanaged an AntiSocial Behaviour case that we provided over 50 recordings for tied to excessive noise beyond 1:00am 7 days a week by a tennant above us and eventually attempted to sign off the case calling it a ''difference in lifestyles'' despite the tennant clearly breaching Terms of Lease. Not only that but attempted to advise us to speak to local solicitors so that we could foot the bill for chasing more definitive actions instead of them AND told us our case wasnt important enough to warrant chasing / spending money on. If you are buying a new home I highly advise against getting involved in any property tied to Southern Housing.

Daniel · 16 August 2023

★★★★★ 5/5

Trustpilot

Brenda

This review is solely based on a telephone conversation with Brenda this morning and is not a reflection of the poor service received by SHG over the last few months.Brenda listened to my concerns and frustrations with regard to my treatment by Southern Housing. She was helpful, courteous and I felt she understood how I was feeling.

TJG · 8 November 2024

★★★★★ 1/5

Trustpilot

A truly awful company.

A truly awful company.Been waiting for an external door to be fixed for EIGHTEEN MONTHS. Leaving the property unsecured and all contents insurance invalid.Reported multiple times yet NO effort from shg to resolve the repair.No response to our complaint STILL. And STILL no repair.No care whatsoever about the service they are meant to be providing.Absolute joke.I would strongly advise anyone to steer clear of ANY properties that Southern housing are involved with. This has been an ongoing stress that we can see no end too.

Danielle · 11 August 2023

★★★★★ 1/5

Trustpilot

Service Charge Nightmare

If I could rate less than 1 star, I would.

Eleni · 26 March 2026

★★★★★ 5/5

Trustpilot

This review is based on customer support only

This review is based on the customer service lady Joanne.She was very patient in listening to me about complaints and the numerous issues I had to mention.She took all the details and informed me what she was doing next to try and help with getting the issues resolved.I will always praise and review someone who I feel is trying to do their job and on top of that just be thoughtful of how they approach it.

KJ · 7 November 2023

★★★★★ 5/5

Trustpilot

Spoke to Cayce from Customer Service…

Spoke to Cayce from Customer Service today. Very helpful in checking some information for me that I had rung up to query and dealt with any issues I had.

Melissa · 13 October 2023

★★★★★ 5/5

Trustpilot

Empathic staff member

I had to report some harrowing, upsetting things and Valentina was both sensitive and empathic to my situation. So grateful to have connected to her when I called!

Resident · 2 November 2023

★★★★★ 1/5

Google

The worst of the worst! They don't even deserve half a star. They have no sympathy for anyone. It's was Viridian, then changed to Optivo now its Southen Housing. Each change is like a jump from frying pan to fire. Their work men keeping doing terrible repairs that keeps falling apart, imagine work men going in and out of your house all the time. Complaining goes nowhere. They are VERY terrible. They should use quality to do their repair well, and stop cutting corners, it's very inconvenient especially with a disabled person in the house. Customer Service is HORRIBLE . I'm so frustrated by this.

LUXIS · 17 July 2023

★★★★★ 1/5

Google

Exceptionally poor customer service and high incompetency across the board. It took them the best of two years and 100s of hours on the phone for them to do essential repairs in the flat. They played ping pong with their contractor United Living to justify the works not being done. The communication within their services seems to be non existent. They are however very good at charging their tenants astronomic sums for non essential works such as external decoration etc. Overall it was an absolutely horrible experience during the nine years I depended on them. To top it all up, when you sell the share of your flat, you realise that their commission is 1% of the market value of the whole flat, not just the share you owned. Just plain daylight robbery. Never again.

Cookies · 17 July 2023