Southern Housing Group RES London reviews

★★★★★ 1/5

Trustpilot

Absolutely disgraceful my mother lives…

Absolutely disgraceful my mother lives in lovely part of brede rye since southern housing took over the grass hasn't been cut 3 foot high it looks like a farm yard no grass been kept round that area the pensioners all pay 5£ a month to housing for grass to be kept nothing been done in Yr. They had complaint 4months ago they sent 2 men with a hover mower it needs sit on mower Absolutely clueless needless to say based in London.

Karen · 4 July 2023

★★★★★ 1/5

Trustpilot

Been waiting 5 years

Been waiting 5 years for my kitchen to be sorted since the bodgers that are Dw support services-contracts(United living) fitted it basically been told by southern housing and Dw that it was all my fault and nothing they can do Also have mould in many places but as it pre dates December 2022 when they merged with other company it’s no longer an issue and isn’t a relevant complaint ??? Been waiting over a month now for reply to phone calls and emails to numerous different parts/ people in the company but no reply from any of them they are a shameful couple of companies when it comes to us paying customers having an issue

Nik · 27 June 2023

★★★★★ 1/5

Trustpilot

Extremely disappointed with the level…

Edit: 7 Aug 24 - Sent my details and did not hear from them anymore. It's probably an automated copy and paste response with no one actually monitoring it. Extremely disappointed with the level of service for the sale of my house. Taking them months to send the management pack and for the assessments and we are still waiting for them.

KP · 7 August 2024

★★★★★ 1/5

Trustpilot

Been through yet another time wasting…

Been through yet another time wasting complaints procedure thanks to utterly incompetent lazy man and his colleagues in charge of matters.

Boccherini · 8 December 2025

★★★★★ 5/5

Trustpilot

Great service

Would like to say thanks to mike dale who is a customer service advisor, he helped sort my problem out and gave me all the important information I needed

Nicholas · 22 September 2025

★★★★★ 5/5

Trustpilot

Spoke to Bonny who was great,very…

Spoke to Bonny who was great,very polite and helpful,

C · 7 October 2024

★★★★★ 1/5

Google

Awful service,and they employ cheap awful subcontractors, last year was hell had to record everything that went wrong otherwise I'd have no.proof when they re did my kitchen also pre COVID they sent someone in and they were gonna redo bathroom and kitchen they only did the kitchen with smaller cabinets, I've lost so much space in my kitchen, and so many problems with my bathroom, as does my mom who's in remission and my friends mom who is elderly no bolier mold in the bathrooms , communal doors not working one thing after the next , and you have to keep chasing them, whenever someone comes to fix something, never have the part they always order the wrong part extending the issue and there are never any notes from said job , it's disgusting, they need to gut the system and re do it cause all they do is charge service charge and nothing gets done . It's draining having to deal with them

Tessa · 12 June 2023

★★★★★ 1/5

Google

My son has water coming through the roof and through communal loft which has made hole in kitchen ceiling and water coming through. Also it has travelled along to his smoke alarm. This has been going on since August. Despite numerous phone calls and emails nothing is being done. Can never get through on phone. Hanging on for 25mins still no answer. Also boiler is leaking they say cannot get part even though they make appointment and never turn up.

Carol · 12 June 2023

★★★★★ 1/5

Google

Awful service. they do not read emails properly. You email them and they ignore complaints and just go it’s been acknowledged. They do not provide a service for a year despite you paying for it. And when you complain about it for months and months, when they do start providing the service they don’t even give you your money back. Their response well we are providing it now. Just a very painful company to work with they are just trying to sponge money of people.

Vinita · 12 June 2023

★★★★★ 1/5

Google

These housing organisations will never change. They don't care about tenants or any issues or hardship you are facing. No matter how many times they change their name or bring in new contractors, its remains the same , poor, unprofessional, inadequate service. Southern along with the rest of these terrible housing organisations will eventually perish. I don't actually know how people can work here and treat residents the way they do and still sleep at night. It's just disgusting how they treat people on a day to day basis and get away with it. You have to start taking these cowboy organisations to court so they canbbe held accountable for their actions or the poor treatment of tenants and residents will continue. Southern and L&Q are two of the worst housing organisations to date. If I was you I would get out of ther properties as soon as you can cause its never going to get any better.

Michael · 12 June 2023

★★★★★ 1/5

Google

Do not use Southern Housing. They are useless, the lift keeps breaking and they take months to get it fixed, even when trying to report to the emergency repair team. You just get told the client is dealing with it, and they will keep you posted, but they never do. They also say to call/email to log complaints, but they don't respond to emails nor answer the phone (always get a really busy message). We also have a theif in our flat who keeps stealing parcels, I'm sure Southern Housing could install a CCTV in the lobby area, but instead they say to call the police. Would not recommend using this housing agent, would give minus stars if I could

J.A · 12 June 2023

★★★★★ 1/5

Google

My occupational therapist has sent 10+email to southern housing about adaptation since last august nothing has been done. I had 3 accident in my bathroom within the last 6 months waiting for adaptation. Last week I received an email to call customer service and press option 3. I told them I also have problem coming up stairs as there are no lift in the building. I seem to get no where . I’m now stuck at home when my bad day come. no one seem to want to help or have a clue on what they are doing

Shelly · 12 June 2023

★★★★★ 1/5

Google

I wish I could give -0 rating I have been with Southern Housing for a year (coming from L&Q) and it has been the worst decision i have made Southern has TSG doing there gas works and my boiler hasn't been working for 2 weeks no hot water or heating TSG scheduled 3 appointments on each one no call no show even though I called a few hours before my appointment window closes to confirm and was told on all three occasions the engineer is definitely coming then after the window i called again to be told the engineer called in sick this morning (for appointment 1 and 2 even though i called at 10am to confirm and was told definitely coming today) on the third appointment I was told the engineer is coming he has a job before you or you might be next No call no show. I have lost money and time, called to chase up the third no call no show was told it has been rescheduled to be rescheduled (what a joke)these people have no integrity I don't understand how Southern has this company as a contractor (must be that they are the cheapest)

Jay · 12 June 2023

★★★★★ 1/5

Google

Wow I thought it was just me. If it's anything but the standard reply of it's your responsibility as a homeowner they seem to struggle and ignore you. I pointed out two totally different replies to the same email. They said someone will get back within five days, one month later still waiting. Not sure what the service charge is for maybe we get a deduction for their Christmas party as they don't seem to do anything else with it.They used to be better but that was about 10 years ago when you had a named person to contact.

Denise · 12 June 2023

★★★★★ 1/5

Google

This organisation cannot get any worse, it’s been 3 months since I last spoke to anyone regarding my complaint, which is still not been resolved. I have called left messages emailed and yet nothing. I have since been left with 4 holes in my ceiling which they do not want to take responsibility. It’s just takes a simple phone to your residence, keeping them up to date on their complaint and transparency, it’s not that difficult. The lack of communication is what’s cause residents to get frustrated.

Camille · 12 June 2023

★★★★★ 1/5

Google

Update: It has now been 4 weeks and no sign of our boiler getting replaced. Whenever we contact the call centre the line gets disconnected. Honestly fed up. I wouldn’t even give this place 1*. We’ve been left without gas, hot water and heating for the past 9 days and we have a 90 year old person staying with us. This place is an absolute joke, no one takes accountability and when you contact them they pass you around. A formal complaint will be raised to this company.

Sakib · 12 June 2023

★★★★★ 1/5

Google

Everyone should complain to social housing ombudsman. What they are doing is illegal and fraudulent. Don't even deserve a star and they should be investigated. Cut you off the phone, pass you round from person to person, charge you for services that are non existent. Allow properties to depreciate and refuse to assume responsibility. Tried getting through to their heating contractor K and T several times and you get cut off. The list goes on. Please don't patronise me with you apologetic response which brings about no action and is just for show.

G · 12 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Debbie was excellent today, helpful and efficient and called me back when our call got disconnected. Very friendly and happy with the service I received today.

Patricia · 13 November 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

I work for a local authority and from time to time we need to contact Housing Associations to get information. Most of the time you are asked to email them, but you never get a reply.It was so reassuring to know how helpful your operators are, they went the extra mile and took time to answer all questions both verbally and via email.They are a credit to your organisation.

Ron · 1 March 2024

★★★★★ 1/5

Trustpilot

Cannabis addict below us

They signed up a cannabis addict to the flat beneath us. It's a nightmare situation for us that Southern only pay 'lip service' to doing anything about. Our lovely home of 40+ years is now regularly full of skunk smoke as he puffs away beneath us. Despite repeated complaints by us to Southern (previously Optivo) they have failed us. Just say 'it's a police matter'. What a joke! This person is regularly commiting anti social behaviour and breaching the terms of his tenancy agreement and despite it being illegal even to smoke cannabis in one's home, they fail to do anything about it. However when a push bike is placed in the communal hallway (only shared by us and him - so three people in total) we get a letter threatening us with severe penalties if it's not removed! They cite 'safety for our residents' Are they serious? We can be poisoned by toxic fumes day after day but nothing is done but they claim that 'tenant safety' is a major concern. Glaring Institutional hypocrisy.

Gillyjp · 31 May 2023

★★★★★ 1/5

Trustpilot

By one star I mean minus 1 star

By one star I mean minus 1 star. You are without doubt the worst housing association in the country. You do not care at all about your tenants, no point contacting you about anything. You protect anti-social tenants and treat decent people with contempt. I want to go to the press and blow the lid on everything that we have to put up with in our flats from anti-social tenants, poor quality heating, appalling record on repairs, our service charges are a work of fiction. I could go on. I have been made out to be a liar by members of your staff that I complained about when I should have got an apology. I even copied your Chief Executive in on my last email on that subject but got no acknowledgement. Just goes to show your staff can get away with treating people badly, you do not care. Recently a letter was sent to all of us regarding pots in the garden that apparently were causing an obstruction (on the grass, not on the path). Not just an ordinary letter but one threatening bailiffs. The garden area involved has been looked after for 20 years by one of our neighbours, a lovely man who loves to potter in the garden and over the years we have all given him plants to put in that garden. He is not well and his garden is his lifeline. He is well loved here and to get this letter has stirred up a lot of bad feeling amongst us because we are pretty sure a new neighbour is behind this letter. An unpleasant man who apparently feels it is a communal garden and not for one man. It is a communal garden but we have all been happy for our neighbour to use It because we all benefit in the summer when the flowers are out. This man, and we are not even convinced he is the legal tenant, we think it is his elderly mothers who stays occasionally, stands at his front door in an intimidating way staring at our elderly neighbour whenever he goes into the garden to the point that we now keep an eye out whenever our neighbour is out there. Numerous emails have been sent and not one of us has received a response. Our local councillor has told us that we have a right to know who is the legal tenant as it is a safe guarding issue. If this man is not the legal tenant this would be concerning especially if he is behind the letter being sent about the pots which have now all been removed by our neighbour leaving him with a garden that has been decimated, this man even came out and hacked down a bush that flowered beautifully in the summer. We struggle with anti-social behaviour and this is the last straw. I asked someone from your company to confirm who is the legal tenant or at least if it is male or female and was basically told this information could not be disclosed. So good work Southern, once again you stick you head in the sand and hope that we will just give up, well not on this occasion, you have gone too far this time and we are not going away.Have not received email through trustpilot as of today

Debbie · 28 May 2023

★★★★★ 1/5

Google

The worst! Awful housing association. No maintenance. No upkeep of the block. We just got fire proof front doors fitted 2 weeks ago...we have been living here for 20years and we actually had a fire in this block about 5 years into living here and not even that made them replace the cracked glass landing fire door. Landing door got replaced last year January and blows open with the wind that has to pass through a down stairs door and window...the door doesnt even close. Imagine, not even the 2017 Grenfell Towers made this association think to fix up. It is atrocious, a life, families, home and comfort, people paying their way doest count for anything. Horrible organisation.

Faith · 12 June 2021

★★★★★ 1/5

Trustpilot

The true hurts thats why you had my last post…

The true thats why you had my last post remove you racist Corporation Sick of this sh¡t thank for adding negative my metal health only interest is money.They have a habbit out deleting evidence always find a way to have back up!Service charge loooool more like you been CON-tractOh I beg you stop promoting black history month like you give a F just action show white privileges really Exist

Ricardo · 21 February 2024

★★★★★ 1/5

Trustpilot

Neighbour smokes weed…

We have a neighbour who smokes weed regularly, have told Southern Housing so many times I can't remember, they do absolutely nothing. The police are so helpful and can't believe that the housing association do nothing. They won't even go and talk to her, they won't even talk to me. Southern Housing about as much good as a chocolate teapot. They are too big to care now and gone to the dogs.1 star is too much.

Robert · 12 September 2023